Hilton Chicago/Northbrook

Hotels
•
Hilton Hotels & Resorts
8 (338 reviews)
2855 North Milwaukee Avenue , Northbrook , US
+1 847-480-7500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Discrepancies with bookings

Categories

Cleanliness
6.64
Multiple reviews mention dirty rooms and trash left behind, impacting cleanliness.
Service
9.61
Consistently positive reviews highlight friendly and attentive staff, especially Cora and Malina.
Location
8.65
Close to necessary locations, though a bit off the beaten path which adds some inconvenience.
Room Quality
7.6
Rooms described as spacious but some issues with incorrect bookings and dated decor.
Amenities
5.63
Lack of advertised amenities like EV charging, leading to disappointment.
Value for Money
8.59
General positive sentiment towards value, though some mention issues that affect this.
Food and Beverage
8.64
Breakfast staff received positive mentions, contributing to a pleasant experience.
Overall Experience
8.61
Despite issues, many guests enjoyed their stay and appreciated the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:44

Property Description

Modern Facilities and Dining Options
Enjoy the convenience of modern facilities and award-winning cuisine at the on-site Allgauer's restaurant. The spacious banquet and meeting centre, along with professional catering, make hosting events a breeze.

Relaxation and Fitness Amenities
Unwind in the spacious swimming pool or maintain your workout routine in the state-of-the-art fitness centre. These amenities provide guests with opportunities for relaxation and staying active during their stay.

Convenient Location and Shuttle Service
Located near Interstate 294 and a short drive to Chicago city centre, the Northbrook Hilton offers a prime location. Explore the area effortlessly with the hotel's free shuttle service, covering an 8 km radius and providing easy access to golf courses and scenic parks.

Book your stay at the Hilton Chicago/Northbrook for a seamless blend of convenience, comfort, and exceptional service.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 338 reviews
Cleanliness: 6.64
Service: 9.61
Location: 8.65
Room Quality: 7.6
Amenities: 5.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
D
David • couple • us
7
Great hotel to stay at, fair price
Pros:

Near forest preserve for walking

Cons:

No complimentary breakfast

2026-09-11 • via Nuitee
C
Camelia • family_with_children • ro
8
Pros:

Curățenia

Cons:

Lipsa adaptoarelor pentru gadgeturi europene

2026-09-03 • via Nuitee
G
Gail • couple • us
7
We really like the carpet and the red sofa in the room. Staff super friendly. Food & cocktails 👍
Pros:

Good natured staff

Cons:

Mattress too soft

2026-09-03 • via Nuitee
L
Lee • solo_traveller • us
8
2026-08-30 • via Nuitee
M
Maria Claudia • couple • co
8
Pros:

Very comfortable beds

Cons:

humid smell

2026-08-24 • via Nuitee
F
Fernando • solo_traveller • it
9
Pros:

Posizione e pulizia

Cons:

Niente in particolare

2026-08-20 • via Nuitee
D
Dwaine • family_with_children • us
4
Pros:

Breakfast was good and the location is perfect for travel between chicago and northern suburbs

Cons:

First impression, the front desk had a bad attitude upon check in, next the room was not clean it had left over food still in the fridge, the toilet/shower area was so small you had to squeeze in then close the door behind you, there was rust at the bottom of the shower which was unacceptable for the cost per night, house keeping did not clean the rooms, take trash out or deliver fresh towels. This was not a good experience from a brand I frequent and use to trust. Parking fees were not disclosed on reservation.

2026-08-10 • via Nuitee
A
Alejandro • extended_group • us
8
2026-08-10 • via Nuitee
K
Kaitlyn • family_with_children • us
4
Lost reservation and bugs
Pros:

I think the employees were very kind and did their best to accommodate. They were able to get us into two rooms during our stay.

Cons:

Our reservation was unable to be found and was very disorganized. On the first night we were in a room which did not meet up to what we had booked. The second night we were able to move rooms with the jetted tub like we had booked but we seen a bug crawling on the nightstand/floor that grossed us out.

2026-08-08 • via Nuitee
C
Charlotte • extended_group • us
2
I paid $1063.00 for 2 rooms for 2 days and would never stay here again.
Pros:

Nothing. I wish I had read more reviews.

Cons:

The fridge was broken, it was filled with water, debris on the side of the fridge, hair in the couch along with stains on it, refused to put our rooms near each other even though there were several prior requests. The entire system crashed at check in so they had to manually enter guests and escort them to rooms. The pantry items are almost $5.15 each for a can of soda, bag of skittles. The buffet was lacking variety and uncooked. The pictures on booking are not the actual room pictures.

2026-08-03 • via Nuitee
S
Stacey • couple • us
3
2026-08-03 • via Nuitee
P
paulabnd • Couples
8
Nicest hotel in the area
Pros:

We really liked staying here. The building is really nice, lots of parking space, big rooms.

From the ladies at the reception desk to the staff at the breakfast lounge, all of them were really nice and helpful.
We would definitely stay here again if we’re in the area.

2026-07-31 • via Tripadvisor
J
John • solo_traveller • gb
9
Well done Hilton/ Northbrook
Cons:

A lot if weddings going which I didn’t expect. But I got a room away from the party area after a long flight.

2026-07-23 • via Nuitee
S
Susan • solo_traveller • us
8
2026-07-23 • via Nuitee
E
E9716SOpeterb • Family • United States
6
Parking Fee - Why?
Pros:

This Hilton was adequate for a quick stay but I have stayed at many Hilton's and right away I was hit with a daily "parking fee" of $10 +.60 tax. For hotels that are in busy commercial areas or large cities, I understand the parking fee. It keeps unauthorized parking at bay. However, this Hilton is in the middle of nowhere. There is nothing around it that would cause non guests to park there. We had 3 cars in our family this trip so this was an issue. Then I had to watch 300+ wedding guests park for free. If you are going to charge for parking, charge everyone not just registered guest. In fact your registered guests should be getting a free pass. Just a suggestion.

2026-07-19 • via Tripadvisor
8
81dallasb • Family
4
Clean but……
Pros:

Nice clean rooms! But……
1)- $50 per night “security deposit”
2)-$5 per night (plus taxes) parking fee
3)-$18 per person for breakfast! The same breakfast a Comfort Inn gives you for free
4)-Only 1 of 2 elevators in service even though the hotel was packed

Personally I feel it was one of two worst Hiltons I’ve stayed at, and both were in Illinois (I’ve stayed in Hiltons all over the country almost exclusively for the past 10 years) Besides the two previously mentioned Hiltons, every other Hilton I’ve stayed at were outstanding. Unfortunately I’ll find someplace else to stay at next time I’m in the area.

2026-07-16 • via Tripadvisor
N
Navigator35057913718 • Couples
10
Great check in
Pros:

Cora was extremely helpful, very pleasant

2026-07-08 • via Tripadvisor
J
joelbS9317WR • Business
10
Breakfast staff were amazing
Pros:

The staff at breakfast were wonderful!! Very attentive and helpful!

2026-06-27 • via Tripadvisor
A
allansU5115DU • Business
10
“Outstanding Experience “
Pros:

Cora was outstanding from the beginning to the end of my stay. She made me feel like was right at home, providing excellent service and offered to further explain about my Hilton honors. I will definitely come back and stay all because of how I was treated! Need more like Cora!

2026-06-24 • via Tripadvisor
M
Mark • couple • us
8
2026-06-17 • via Nuitee