Wilkes-Barre Inn & Suites

We stayed overnight at this hotel for the annual NE PA maple syrup weekend. The hotel could use a bit of a refresh, but there were no significant issues - the rooms were clean enough, the blackout shades worked, and the staff were friendly and attentive. The issue was more the perception of understaffing - the common spaces weren't vacuumed, there were towels everywhere in the exercise room, old circa 2008 carpeting, a feeling that the whole operation was a little on the cheap etc. This didn't really affect us, but I could see someone being unhappy. As others have mentioned, the staff at breakfast was very kind. We would probably stay someplace else next time, perhaps the Hampton Inn around the corner or up in Scranton, only because there are several options available. Full disclosure, our rooms were free with Chase Rewards; if we were paying, we might have a stronger opinion. There were no real issues with this hotel, just a perception of (benign?) neglect.

I stayed here recently for just 1 night. It's a standard Fairfield Inn close to many eateries and the casino. The reason for the low rating is that it's located right next to a low budget hotel or apartment complex. There were people outside talking/yelling for hours. They are not part of the hotel, so no need to complain to the front desk. It was a Monday night and the temps were in the 30's, very odd. There were kids and adults making an awful racket all night.

Hotel was clean. The rooms were weirdly set up. TV was in front of the mirror and made the room seem tight. As most hotels now daily housekeeping is not provided unless requested. I did request service but was told they were short staffed and couldn't perform housekeeping. There was also a mouse trap by an exit door which was off putting

We stayed here as we were passing through. The check in process was fine, the building was a little older. The bed and pillows were comfortable. The shower pressure was ok, the water temperature could have been a bit warmer.
When we got back from dinner the fire alarms were on. The front desk staff were working hard to get them turned off, which took about 20 or so minutes and during this time we could not be in our rooms because of the loudness.
Bonus that they had a hot tub.

Head's up that the sink barely drained, but one it did (overnight), it left behind some nasty residue.

No breakfast
The place stunk
It’s very dirty
Cockroaches in the room
Drug addicts living there
A very dirty and smelly place .

Ugly place, uncomfortable

Convenient location

I didn't like nothing!

Not very well service

Either the water was super hot or super cold, no in between. I called front desk and apparently after you go in a room theres no chaning rooms "their policy". Towels are white originally, towels i got are white with black and brown streaks. Toilet cap was broken, felt like i was doing the "chacha" dance and it doesnt even flush as it should. Good luck if you come here.

Do not recommend. Staff was very hard to understand. Room was loud sounded like they were drag racing on the bed. Bed was uncomfortable, pillows rock hard. Breakfast included with room only available until 8am. Strong smell of marijuana in room. Hair all over the floor, bed spread was holey and worn. Cheap sticky tile flooring, cracks when you walk, gaps filled with dirts

Satisfied

Needs improve but overall it’s a nice hotel. And very convenient

Not quiet. Walls thins, heard people all night long, tv, talking/ fighting, dropping things. Room floors dirty, our feet were black.Needed new linen on the pull out couch… dirt, crumbs, sand. High level of suspicion that they are housing homeless people/families, but feel that needs to be disclosed

very good

It was terrible. Feces on the toilet roll dispenser. And this was in the 2nd room they gave me because the 1st was even worse. And neither the hotel nor Hotels.com would reimburse me. I did not stay at the hotel, but immediately checked out & left.

The room had something that looked like bird food at the foot of the bed on the floor. The shower water pressure was non existing. It took forever just to grt the shampoo out of my hair