Sheraton Grand Nashville Downtown

Hotels
•
Sheraton
9.8 (537 reviews)
623 Union Street , Nashville , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Good food
Cons:
Elevator issues
Room maintenance problems
Unexpected charges

Categories

Cleanliness
9.5
Maintenance issues mentioned, including a broken sink handle.
Service
9.99
Many positive mentions of helpful staff and excellent service.
Location
10
Great walking distance to attractions and a vibrant area.
Room Quality
9.49
Some dissatisfaction with room amenities and condition.
Amenities
9.49
Issues with missing fridge and outdated amenities.
Value for Money
9.95
Generally good value, but complaints about unexpected charges.
Food and Beverage
10
Food was good with positive remarks about the dining experience.
Overall Experience
10
Overall a positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:47

Property Description

City Views and Convenient Location
Experience stunning city views from Sheraton Grand Nashville Downtown, conveniently located just a short walk from popular attractions like Ryman Auditorium and Tootsies Orchid Lounge.

Modern Amenities and Dining Options
Indulge in the comfort of our rooms equipped with flat-screen TVs, work desks, and coffee makers. Enjoy American Southern-inspired cuisine at The Library Bar or sip cocktails at Skye Lounge with panoramic views of the Nashville Skyline.

Fitness Center and Complimentary Services
Stay active at our modern fitness center, take advantage of free high-speed wifi, and utilize our business center. Plus, enjoy convenient amenities like a golf cart shuttle to Broadway and complimentary bike rentals.

Book your stay at Sheraton Grand Nashville Downtown for a memorable Nashville experience!

Important information:

Guests must be 21 years or older to check-in.

The nightly resort fee includes:
- Wireless Internet
- Local Calls
- Domestic fax machine usage
- Newspapers
- Local transfer service

Pets up to 18.1 kg can be accommodated. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

9.8
Based on 537 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.49
Amenities: 9.49
Value for Money: 9.95
Food and Beverage: 10
Overall Experience: 10
K
Kayla • family_with_children • us
3
Pros:

Front desk staff were polite and professional

Cons:

The room was dirty, bathroom dirty, bed stunk

2026-06-13 • via Nuitee
B
Bianka • couple • de
7
Nice Hotel and location
Pros:

Front staff was very friendly and accommodating.

Cons:

We had 2 drink vouchers for the Library. Bartender ignored us when she saw the vouchers and was not very friendly. 4 Bartenders total and not very busy but there were to busy talking to another.

2026-06-08 • via Nuitee
S
Stacy • couple • us
8
It was a very nice hotel, but not economically priced, for a 1 night stay.
Pros:

The location & convince to the downtown area.

Cons:

The cost of parking was $60 on top of the nightly rate of almost $400.

2026-06-03 • via Nuitee
J
James • family_with_children • gb
6
Comfortable room
Pros:

Location and room comfort. Also one member of staff was extremely helpful in resolving a problem in the room.

Cons:

Not all facilities available in hotel. Parking expensive. Cold water running warm.

2026-06-01 • via Nuitee
C
Childers • couple • us
10
2026-05-28 • via Nuitee
L
Lucas • couple • us
8
2026-05-25 • via Nuitee
G
Gavin Allinson • solo_traveller • gb
9
Pros:

Gym was very good.

2026-05-24 • via Nuitee
M
Mason • solo_traveller • us
1
2026-05-21 • via Nuitee
B
bethev2013 • Friends getaway
8
Great location
Pros:

Very mixed experience. Location is great- you can walk to the River or Broadway and easy on off freeway.
View from the 24 th floor was fun and we loved that breakfast was on our floor. The Library was a great bar.
Four banks of fast elevators. Unfortunately we had 2 fire alarms the last night and they never had more than one announcement so we had no idea what was going on or what level the threat was—
The phone in our room was one but did not work. We tried to make a reservation and the online page told us the only reservation was at 9:45 pm but when I went up they took us at 6:30 pm and the restaurant stayed empty throughout our meet. Skye was one of our favorite meals and we almost missed it due to no way to get an earlier reservation. People were super friendly.

2026-05-18 • via Tripadvisor
C
Carlo • solo_traveller • it
10
Ottimo, da consigliare.
Pros:

Camera molto grande, letto comodo, ottima vista! Personale molto gentile e colazione ottima ( a là carte) con 25 $ di spesa inclusi, oltre si paga! Posizione 8/10 minuti a piedi da Broadway comunque centrale. Centro fitness ben attrezzato, non ho visitato lo Sky lounge.

Cons:

Se devo proprio trovare un difetto forse il tempo di attesa degli ascensori, il resto super.

2026-05-17 • via Nuitee
R
Robert • couple • us
7
It wa just ok
Pros:

Rooms were clean

Cons:

Small bathroom… elevator service sucked… had to walk down from 8 floors. Not close enough to downtown

2026-05-16 • via Nuitee
M
Meera • family_with_children • us
6
2026-05-16 • via Nuitee
G
Greg • solo_traveller • us
10
This exceeds all expectations
Pros:

room, food, staff, location, and overall it was a great value for the money

Cons:

N/A

2026-05-15 • via Nuitee
H
Holger • couple • de
5
Pros:

Unfreundliches Personal am Empfang, Room Service wurde vergessen, schlechtes Klima in dem Zimmer

2026-05-15 • via Nuitee
D
david • solo_traveller • au
3
Nice hotel, but overcharged and have not refunded.
Pros:

Nice hotel.

Cons:

They double charged the Destination Fee. They said they would refund it, but have not done so.

2026-05-15 • via Nuitee
L
Lenisbel • couple • us
10
2026-05-14 • via Nuitee
S
Suzanne • solo_traveller • us
7
Beware of extra fees when booking!
Pros:

Good location and very nice. Restaurant and Skye Bar were great.

Cons:

Disappointed in the hidden fees. we were charged a $25. a day resort fee and $55. dollars a day to park in the garage. Not shown when booking on Booking.com

2026-05-12 • via Nuitee
C
Christopher • extended_group • us
5
2026-05-09 • via Nuitee
L
Leslie • family_with_children • us
9
Had a great time will definitely come back
Pros:

FronleyMonkey walking distance

Cons:

Hotel was in a great location you could walk everywhere

2026-05-06 • via Nuitee
O
O1098OHtonyc • Family
8
Remon is a star!
Pros:

Remon was extremely polite and attentive working in the lounge on the 24th floor.

2026-05-04 • via Tripadvisor