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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Karaoke
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV in common areas
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Key card access
Review Highlights
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Property Description
City Views and Convenient Location
Experience stunning city views from Sheraton Grand Nashville Downtown, conveniently located just a short walk from popular attractions like Ryman Auditorium and Tootsies Orchid Lounge.
Modern Amenities and Dining Options
Indulge in the comfort of our rooms equipped with flat-screen TVs, work desks, and coffee makers. Enjoy American Southern-inspired cuisine at The Library Bar or sip cocktails at Skye Lounge with panoramic views of the Nashville Skyline.
Fitness Center and Complimentary Services
Stay active at our modern fitness center, take advantage of free high-speed wifi, and utilize our business center. Plus, enjoy convenient amenities like a golf cart shuttle to Broadway and complimentary bike rentals.
Book your stay at Sheraton Grand Nashville Downtown for a memorable Nashville experience!
Guests must be 21 years or older to check-in.
The nightly resort fee includes:
- Wireless Internet
- Local Calls
- Domestic fax machine usage
- Newspapers
- Local transfer service
Pets up to 18.1 kg can be accommodated. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The staff was amazing and friendly. The food was delicious.
Parking is expensive because the hotel does not have their own parking.
Room was nice and staff was friendly
Parking was listed as free and wasn’t along with a destination fee that was per day and not an one time thing
Rooftop Bar
Our room has no windows. Very claustrophobic. Everything had a sensor. No usable fridge or microwave. Staff knocked on our door at 730 am and asked if we were checking out! Very unprofessional. We have stayed in other places very less expensive and had better accommodations. Also when we pulled in the parking was $60 to park in the hotel garage! Outrageous after you already were a hotel patron.
Hotel is very clean and comfortable, staff have all been friendly and helpful. Breakfast at the Library restaurant opens at 6 am, food is very good and coffee is great! Be aware that valet parking is $68 per night. Also, there is in room coffee and tea.
Good location
Building was looking tired, my room wasn’t serviced the first day and staff were not very friendly.
Cam was a great person. He helped us get in was considerate well mannered professional and stayed After Hours to help us get in the parking.
Merritt was a great help. He made me feel so safe valeting with him
清潔感があり、全てが綺麗。
レンジなし。冷蔵庫は、有料のみ。駐車場があるけど有料。見落としていた。庶民には不向きなホテル。
Accommodated our early check-in and late checkout made our stay so much better
Comfortable stay
There's no microwave or refrigerator didn't know you have to ask for it
My average rating reflects a check-in experience that involved a wait of more than 45 minutes.
Hotel check-in begins at 3:00 PM, and we arrived just a few minutes before that time. The issue was not that our room was unavailable early, but that at 3:00 PM our room was still not ready.
The first front desk associate, a young woman, informed us that approximately ten other guests were also waiting. It was unclear whether this was meant as reassurance or simply factual information. Later, we were also told the hotel had been at capacity the night before. While both of these give reason for the delay, it did nothing to ease the frustration of waiting after paying a premium rate for the stay.
To add to the frustration, this is the same hotel that expects guests to be out promptly at the 11:00 AM checkout time. At 11:08 AM, while we were still gathering our bags, housekeeping used a key to enter our room without knocking and walked straight in. That was both surprising and unacceptable.
We had booked a room on a high floor, and upon arrival, we were told our room would be on the 24th floor. The view was a major part of why we chose this hotel. Instead, we were assigned a room on the 8th floor overlooking a construction zone, which fell far short of expectations.
We were provided with dinner vouchers, but the delayed check-in caused us to miss a 5:30 PM event we had planned.
I immediately emailed hotel management (Kenneth Mendelsohn and Maryna Biedunkova), and as of three days later, I have not received any response—not even an acknowledgment confirming receipt of my email.
Despite this, there were three exceptional, service-oriented individuals who went above and beyond to address our concerns.
The following day, while visiting the bar, we spoke with our bartender, Allie, and shared how the check-in experience had negatively impacted our stay. She took the initiative to speak with Skippy, the manager on duty. Shortly afterward, they were able to relocate us to a room on the 18th floor, which better aligned with what we had originally booked.
For the remainder of our stay, Allie, Skippy, and Jamara (spelling unsure) made a genuine effort to ensure we had a positive experience. Their attentiveness, professionalism, and problem-solving skills significantly improved our stay, and I truly appreciated the effort they put forth.
While I cannot say with certainty that I would stay at this hotel again, I can confidently say I would gladly visit any property where Allie, Skippy, and Jamara are working.
Location, room, breakfast are excellent
None
Front desk staff were polite and professional
The room was dirty, bathroom dirty, bed stunk
Waste of money! From the insane parking fees to the terrible restaurant service, I won’t stay here again.
We were here for a conference. The room was set up wrong even though we sent specific instructions with a diagram. We had 30 attendees and there was 1 bathroom on the floor with 1 toilet and 1 sink!
Bedroom had a very lumpy bed because of a mattress pad that didn’t fit. The “armoire “ blocked part of the tv from the bed closest to the window.
Only reason for not rating it a 1, was the banquet staff. They were very attentive and helpful.
Front staff was very friendly and accommodating.
We had 2 drink vouchers for the Library. Bartender ignored us when she saw the vouchers and was not very friendly. 4 Bartenders total and not very busy but there were to busy talking to another.
Lovely quiet hotel ,because you need that when you’re down on the main crazy street of Nashville, the car valley boys are wonderful , Joshua ,Antonio and Tony. They are very friendly every more and helpful
The location & convince to the downtown area.
The cost of parking was $60 on top of the nightly rate of almost $400.
This is actually a review about the parking garage. Long story short, the Sheraton provides parking for non-residents who work in the downtown area for a daily/monthly fee. I am here to let you know that the people working in that sector are amazing! I had a small issue not worth mentioning, but what is worth mentioning is how great Hooper and Jamie were in fixing my problem. Their communication skills were top notch! They were quick to respond, clear with their messaging, and kind with their delivery. If you need parking in the downtown area, give them a call. Highly recommend doing business with them!
William Keck
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