Gardentree Hotels Memphis East near I 40

Hotels
OYO Rooms
5.8 (287 reviews)
6101 Shelby Oaks Drive , Memphis , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Luggage storage
Soundproof rooms
Facilities for disabled guests
Currency exchange
Concierge service
See all facilities

Review Highlights

Pros:
Polite staff
Convenient location
Cons:
Unclean rooms
Non-functional amenities
Poor overall experience

Categories

Cleanliness
4.13
Multiple reviews highlighted unclean rooms and trash present.
Service
8.6
Some staff members were polite, but experiences varied significantly.
Location
8.14
Convenient location as indicated by several reviews.
Room Quality
4.09
Numerous complaints about room conditions and amenities.
Amenities
5.12
Limited amenities and non-functional features reported.
Value for Money
5.08
Guests felt they did not receive good value for the price.
Food and Beverage
6.13
No specific comments on food and beverage options.
Overall Experience
5.1
General negative sentiment across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:10

Property Description

Convenient Location in Memphis, Tennessee

Modern Amenities for a Comfortable Stay

Featuring rooms with free WiFi, OYO Hotel Memphis TN I-40 offers a convenient stay near popular attractions. Each room comes equipped with a flat-screen TV and complimentary bath amenities. The hotel provides ironing facilities and a business center for your convenience.

Versatile Meeting Spaces and Nearby Attractions

With flexible meeting spaces and a business center on-site, the hotel is perfect for both business and leisure travelers. Explore nearby attractions like Graceland, University of Memphis, and Wolfchase Galleria Shopping Center during your stay.

Ready to experience comfort and convenience in Memphis? Book your stay at OYO Hotel Memphis TN I-40 now.

Important information:

Please note early check-in can be arranged prior to arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.8
Based on 287 reviews
Cleanliness: 4.13
Service: 8.6
Location: 8.14
Room Quality: 4.09
Amenities: 5.12
Value for Money: 5.08
Food and Beverage: 6.13
Overall Experience: 5.1
E
Eric solo_traveller us
5
2026-05-23 via Nuitee
D
Dale couple us
7
2026-05-17 via Nuitee
H
Hulme couple us
1
The night shift staff called me bro instead of my name and they took money from me even though they had no rooms availab
Pros:

Nothing

Cons:

Everything

2026-05-13 via Nuitee
P
Pat family_with_children gb
1
2026-05-06 via Nuitee
D
Deena couple us
1
Cons:

Not one thing was good

2026-05-02 via Nuitee
A
Anthony solo_traveller us
1
I did not end up staying there because of how nasty and run down the place is. It’s disgusting. Worst part I couldn’t ge
Pros:

Nothing about it

Cons:

Everything

2026-05-02 via Nuitee
A
Aubrey couple us
2
2026-05-01 via Nuitee
F
FrequentFlier31608 Family
2
0/5 review. Terrible place.
Pros:

This hotel was by far the most disgusting place we have ever stayed. We checked in and were told we had to leave a $50 refundable deposit. We only had a $100 bill. We’re told they had no change and we’d have to wait until checkout to get our money back. No receipt. My husband asked for a receipt and the clerk wrote something for him. We got to the room during a horrible storm and tornado warnings. There really wasn’t an option to leave at this point. There was no shower curtain. The tub was filthy. The tub didn’t drain during shower. There were two small towels and nothing else in bathroom. The floor was filthy. I used one towel to dry and one towel on the floor to catch water. It was very dirty when I rubbed the floor with it. There were no drain plugs in tub or sink. No wastebasket anywhere. The king bed had two little pillows. A bug crawled across the bed after we laid down—maybe roach. The tv was analog and had terrible reception. No phone in room. We changed rooms the next morning. It was somewhat of improvement. Curtains were same with no hooks in ends. Microwaves in both rooms had no plate and were rusted and dirty. The second night in new room, someone came into our room. They had been assigned our room because no one informed desk they had moved us. The clerk came to the room demanding to know why we were in there. My husband explained to him and his answer was thanks for letting me know. Hallways were in disrepair. Restaurant closed. Nothing like pictures. Another bug in room before we left. This place should not be open until major improvements are made. 0/5.

2026-04-30 via Tripadvisor
T
Thomas solo_traveller us
1
DO NOT STAY HERE! The photos on this hotel's website are completely misleading.
Pros:

Do NOT book this hotel — false advertising and zero accountability

Cons:

Do NOT book this hotel, false advertising and zero accountability
I wish I could give zero stars. The photos on this hotel's website are completely misleading, what you see online bears absolutely no resemblance to the property you actually get. The rooms in the photos look clean, modern, and well-maintained. The reality is the polar opposite.

The room was filthy from the moment I walked in. Stained surfaces, feces on the wall, roaches in the refrigerator, everything was super dirty. To make matters worse, there are cockroaches everywhere I saw. This is a basic health and safety issue that no guest should ever have to deal with.

The room itself was also in a state of disrepair. Broken fixtures, no knob on bathroom door/main door lock/AC not working/faucet, that didn't function properly, and general wear-and-tear that the property has clearly neglected for years. You are not getting what you are paying for.

When I brought these issues to the attention of staff, I was met with indifference. I requested a refund given that the property failed to deliver what was advertised, and was flatly refused. There was no attempt to remedy the situation, no acknowledgment of the problem, and no accountability whatsoever. They are doing the old bait and switch. The rooms do not match the pictures, not even a little bit. They will not refund your money once you find out that you have been duped.

Save your money and your sanity. This hotel is not worth a single night's stay. OYO, don't respond to this with your useless apology, refund my money. Future guests deserve to know the truth before booking. OYO should be embarrassed. All of the websites that have this hotel's pictures up should send a representative and verify what I'm saying, otherwise they are compliant in the fraud. They are misrepresenting the rooms with the photos. The health department needs to shut this place down due to the health and safety concerns.

2026-04-27 via Nuitee
E
Eric solo_traveller us
5
2026-04-26 via Nuitee
I
Ivory family_with_children us
2
Pros:

Nothing

Cons:

Everything

2026-04-24 via Nuitee
T
Trick family_with_children us
10
Pros:

FRONT DESK AND EVERYONE ELSE AND THE HOUSEKEEPERS LOVELY 😍

Cons:

Nothing

2026-04-21 via Nuitee
B
Barnes solo_traveller us
5
2026-04-21 via Nuitee
T
Trick family_with_children us
10
Pros:

EVERYTHING 🥰🥰

Cons:

EVERYTHING ❤️ ❤️ Love THEM ❤️

2026-04-15 via Nuitee
T
Trick family_with_children us
10
Pros:

EVERYTHING I LOVE IT ❤️

Cons:

Nothing 🥰🥰

2026-04-15 via Nuitee
C
Cassandra family_with_children us
4
2026-04-09 via Nuitee
S
Summerville family_with_children us
4
Pros:

Everything

Cons:

Service

2026-03-28 via Nuitee
T
Thomas solo_traveller us
1
Didn't stay..
Pros:

The electricity was out couldn't stay there. They said no fee still charged my 200 dollars which I have not been refunded..

Cons:

The electricity was out couldn't stay there. They said no fee.Still charged my 200 dollars which I have not been refunded.

2026-03-27 via Nuitee
S
Stephanie family_with_children us
4
2026-03-22 via Nuitee
K
Kingsilas family_with_children us
1
Pros:

Nothing

Cons:

Room wasn't clean and it was the wrong room

2026-03-19 via Nuitee