Gardentree Hotels Memphis East near I 40

Hotels
4.9 (180 reviews)
6101 Shelby Oaks Drive , Memphis , US
+1 318-239-4689

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable bed (reported by some guests)
Bed sheets/bathroom looked good in at least one review
Low price noted by a few guests
Some guests reported the room itself was acceptable
Cons:
Extensive cleanliness issues (filthy bathrooms, floors, hair, pests)
Rude or abusive staff; charging/deposit problems (cash deposit, card charged without stay)
No or broken amenities (no AC, no TV, no elevator, no electricity in bathroom, no internet)
Safety concerns and unpleasant odors (marijuana); perceived homeless presence
Toilet/fixtures needing repair; overall poor room maintenance

Categories

Cleanliness
2
Multiple reviews report filthy bathrooms and floors, hair in showers, cigarette burns on linen, pests (rats/roaches) and a toilet that wouldn’t flush — very poor cleanliness.
Service
7.3
Service is inconsistent: several guests describe rude or abusive staff, deposit and charging issues (bait-and-switch), but basic check-in/out functions were sometimes completed; overall inconsistent but operational.
Location
7.2
One reviewer noted the property was conveniently close to their destination, but others reported feeling unsafe, odors (marijuana) and homeless presence; location is accessible but perceived safety is a concern.
Room Quality
4.5
Beds were sometimes described as comfortable/clean, but many rooms had filthy bathrooms, malfunctioning toilets, broken lights and damaged surfaces — mixed to below-average room quality.
Amenities
4
Frequent complaints about missing or non-working amenities: no AC, no TV, no elevator, no electricity in the bathroom, no internet and mandatory cash deposit policy — amenities are unreliable.
Value for Money
6.3
Some guests noted a low price, but poor cleanliness, missing amenities and payment/charge issues (including apparent overcharging) reduce perceived value despite the low rate.
Food and Beverage
4.9
Not mentioned in reviews. Standard quality for this hotel tier.
Overall Experience
3
Overall experience is negative for many guests — several could not stay due to condition, others reported safety, cleanliness and service problems leading to poor stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location in Memphis, Tennessee

Modern Amenities for a Comfortable Stay

Featuring rooms with free WiFi, OYO Hotel Memphis TN I-40 offers a convenient stay near popular attractions. Each room comes equipped with a flat-screen TV and complimentary bath amenities. The hotel provides ironing facilities and a business center for your convenience.

Versatile Meeting Spaces and Nearby Attractions

With flexible meeting spaces and a business center on-site, the hotel is perfect for both business and leisure travelers. Explore nearby attractions like Graceland, University of Memphis, and Wolfchase Galleria Shopping Center during your stay.

Ready to experience comfort and convenience in Memphis? Book your stay at OYO Hotel Memphis TN I-40 now.

Important information:

Please note that dogs or pets will incur an additional charge of USD 20 per day, per pet.

A refundable security deposit of USD 50 is required at check-in for non- smoking rooms only

The deposit will be forfeited if smoking is detected or any damage is caused to the room or property.

Failure to pay the security deposit at check-in may result in cancellation of the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

4.9
Based on 180 reviews
Cleanliness: 2
Service: 7.3
Location: 7.2
Room Quality: 4.5
Amenities: 4
Value for Money: 6.3
Food and Beverage: 4.9
Overall Experience: 3
C
Courtney • couple • us
1
2026-10-30 • via Nuitee
A
Araiza • solo_traveller • us
1
2026-10-28 • via Nuitee
N
Nyjalae • family_with_children • us
4
Pros:

Comfortable bed

Cons:

If It was a option for video I would show why
Everything was dirty from the bathroom to the room floors the only thing clean was the bed the toilet didn’t flush

2026-10-28 • via Nuitee
T
Tequilla • family_with_children • us
4
2026-10-27 • via Nuitee
L
Lateia • couple • us
1
2026-10-26 • via Nuitee
M
Mustafa • couple • us
1
Cons:

Gece 12 de tesise vardık ve bizi almadılar.parasını kartımdan otomatik çektiler ama vardıgımızda rezervasyonununuz yok diyerek geri çevirdiler.Dolandırıcı bunlar sakın gitmeyin buraya paranızı çalarlar

2026-10-26 • via Nuitee
S
Stark • solo_traveller • us
1
They ripped me off for 750 dollars, didn't stay there.
Cons:

They bait and switched me. Charged my room to my card and wanted me to also pay in cash. I didn't stay there and they STILL charged my card. Who carries 750 in Memphis, and I'm yet to be refunded.

2026-10-13 • via Nuitee
A
Ashley • solo_traveller • us
1
2026-09-17 • via Nuitee
A
Andersson • couple • us
1
2026-09-17 • via Nuitee
J
Jose • solo_traveller • us
1
Pros:

No el aire no funcionaba

Cons:

Quise pagar con mi tarjeta y que solo era efectivo y no me querían dar comprobante

2026-09-15 • via Nuitee
B
Bergeron • solo_traveller • us
1
Pros:

Nothing ..i pulled int I the parking lot and immediately felt unsafe.. I called to cancel and they told me no refunds

Cons:

I didnt like the looks of the place..looked like homeless people were squatting in the rooms..i immediately tried to cancel but even the app woildnt allow it.. thats twice in as many weeks i didnt like a place throu g h this app. I demand my money back.i will call booking.com tomorrow..

2026-09-10 • via Nuitee
A
Austin • couple • ca
1
We could not stay there. The entrance and lobby carpet was the filtest I have ever seen. There was a
Pros:

Nothing! it was a horror show! The attendant was abusive

Cons:

I never stayed there the staff were rude and insultive the entire property was a mess, no proper AC outside temperature was 102f the AC did not work

2026-09-09 • via Nuitee
J
Jalisa • solo_traveller • us
4
Pros:

The bed sheets and bathroom looked real good

Cons:

They had rats and roaches

2026-09-06 • via Nuitee
M
Matthew • solo_traveller • us
2
Pros:

Nothing!

Cons:

The Staff Was Rude, Said There Was No Internet & Made Me Pay A $50 Cash Deposit, Stayed There Many Time's Before & Never Had These Problems. It Was The Worst Stay Ever & I Will Never Stay There Again!

2026-09-04 • via Nuitee
A
Antonio • solo_traveller • us
7
2026-08-31 • via Nuitee
T
Terrell • couple • us
1
I will advise anyone not to stay there
Pros:

Nothing

Cons:

Every thing no refrigerator or microwave walls and ceiling was nasty

2026-08-18 • via Nuitee
W
Walls • solo_traveller • us
1
2026-08-10 • via Nuitee
R
Rebecca • solo_traveller • us
2
IT LOOKED GOOD IN THE PICTURE 😂
Pros:

It's not a pleasant place.

Cons:

There's no air in the "lobby" or the corridor to the rooms. There's an overwhelming smell of Marijuana that wafts through the air. The staff is a bit rude. The toilet needed repair. They charge a $50 CASH deposit on non-smoking rooms while the linen is covered in cigarette burns?? Every picture used for their advertisement is NOT ANYWHERE ACCURATE!!

2026-08-09 • via Nuitee
T
Tyneisha • solo_traveller • us
1
Please choose another place
Cons:

Our bathroom was filthy, floors were filth
There was hair in the shower and on the mirror in the bathroom
The staff could not speak English well so he kept getting frustrated with us

2026-08-02 • via Nuitee
J
Jasmine • couple • us
1
Pros:

Nothing

Cons:

No AC
No working elevator

2026-07-25 • via Nuitee