Holiday Inn Nashville - Vanderbilt - Dwtn by IHG

I would like to thank Mary for her outstanding customer service. She greeted me with a warm smile and went above and beyond to assist me with my reservation needs. Mary was professional, courteous, and made the entire experience welcoming and stress-free. Her kindness and dedication truly stood out, and I sincerely appreciate the exceptional service she provided. Thank you, Mary!

We stayed here to do medical studies at Vanderbilt University along with an appointment with the HDSA Center of excellence …. The staff threw throughout has been amazing. However at the Commodore we have been treated like extended family with great food great service and live music every night.

The bartender Mira went above and beyond after meeting us the first night and not knowing what Huntington’s disease was she, googled it to better understand people like my wife… The fact that she did that not knowing if she would ever see us again, was not something that she did for us, but something she did to better her service to people coming in, and to expand her understanding of something she did not understand to begin with… That is not only great service that is great humanity

it is not very often you can find personal service like we found at the Commodore

Thank you, Nashville

Superb hotel. Superb service. Ty at the front desk and Franklin in the restaurant went above and beyond our expectations!

Location great for access to Vandy Hospital

I really enjoyed my time at the holiday inn hotel this past weekend! They were really accommodating and pretty chill even when the little ones made a fuss. We even had assist in carrying all of our heavy luggage to our room by Carson. He was such a great help! And if I’m not mistaken, my family and I use every amenity that the hotel offered which made us stay even more relaxing!

The hotel staff (Sharee) & the Chef were outstanding! The food was to die for!!

Great stay and great service. Ms Sheree and staff were excellent and went beyond the call of duty.

I had an outstanding experience at the Holiday Inn Nashville–Vanderbilt, and I want to recognize Mary at the front desk for providing exceptional customer service. From the moment I arrived, she greeted me with a warm smile, a positive attitude, and made me feel genuinely welcome.

Mary went above and beyond to ensure my stay started off on the right foot. She was professional, friendly, patient, and happy to answer every question I had. Her attention to detail, willingness to help, and genuine kindness truly stood out. It’s rare to encounter someone who makes guests feel so valued, and Mary did exactly that.

Excellent customer service can make all the difference in a hotel stay, and Mary is a perfect example of what hospitality should look like. She represents the Holiday Inn brand with excellence and deserves recognition for the outstanding job she does. Thank you, Mary, for making my visit such a pleasant and memorable experience. I would gladly stay at this hotel again because of the exceptional service you provided!

Mary provided exceptional customer service from the moment I arrived. She was warm, professional, and made the check-in process quick and easy. She answered all of my questions with a smile and made me feel truly welcome. Her positive attitude and attention to detail made a great first impression. Thank you, Mary, for your outstanding hospitality—you made my stay even more enjoyable!

Nice people very friendly and especially the morning crew is awesome. Ferdinand, Joe, Franklin, Quinten and Sheree thank you for all the good care.
Peter

Convenient to the hospital I needed to visit early the next day.

Had a good stay, check-in and check-out process was seamless. The room was very comfortable, and there was not much noise for a downtown location. It's right next to Vanderbilt's stadium, so I'm sure on gamedays it's a different story. Convenient walking distance to nearby restaurants, and there's one in the lobby as well. Seeing musicians come and go, there's likely live music there if that's a draw for you.

But I want to rave about the staff and their consideration during my departure. As a parent with a child on the spectrum, anxiety when traveling can be heightened. Not knowing how people will respond to a child's needs adds to that. Days before our trip, my child learned what happens when you look at the sun and started avoiding sunlight altogether because of it... like a vampire not letting it even touch his skin. This made getting him to leave the hotel lobby to get in the car a struggle. This staff went above and beyond, showed astounding patience, helped to keep him calm and reassure him he was safe, and valeted my vehicle as close to the lobby door as possible to accommodate what he was going through at the time. As a parent, times like those can be exhausting and frustrating, especially on a road trip. But this staff's amazing patience, empathy, and kindness made a world of difference that they possibly don't fully understand. The thing is, they didn't need to understand to show that they cared... at a time when more and more people are showing how little they care. There were at least 7 different staff members who helped at different times during this ordeal, and the customer experience they provided on this day won't allow me to recommend someone stay anywhere else when they visit Nashville. It made me happy to be an IHG Rewards member.

Location. This hotel was near Vanderbilt hospital. It was also located near restaurants and Centennial Park.

Convenience
Customer service
Bed comfort