Crowne Plaza Leeds by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.5 (5763 reviews)
Wellington Street , Leeds , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Unclean rooms
Poor service at times

Categories

Cleanliness
7.71
Several mentions of unclean rooms and dirty items found.
Service
9.18
Staff received high praise for being welcoming and helpful.
Location
9.22
Location was frequently described as great with nearby attractions.
Room Quality
7.67
Complaints about uncomfortable beds and tired rooms.
Amenities
8.7
Amenities were mentioned positively with some concerns.
Value for Money
8.66
Value noted as good overall despite some shortcomings.
Food and Beverage
8.21
Food was generally received well but had some issues.
Overall Experience
8.68
Overall experience was decent but mixed, reflecting targeted reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:53

Property Description

Luxurious Spa and Indoor Swimming Pool
Indulge in relaxation at Crowne Plaza's luxurious spa and take a dip in the inviting indoor swimming pool.

Modern Rooms with Complimentary Amenities
Experience comfort in modern rooms equipped with complimentary newspapers, stereo systems, and air conditioning. Enjoy conveniences like tea/coffee facilities, in-room safe, and hairdryers.

Gym, Whirlpool Bath, and Sauna
Stay active at the large gym or unwind in the whirlpool bath and sauna for a rejuvenating experience.

Immerse yourself in luxury and convenience at Crowne Plaza Leeds. Book now for a memorable stay in the heart of the city.

Important information:

A fee of GBP 50 will be charged in case of early departure.

Children under the age of 3 stay and eat for free.

Children's swimming times are 08.00am - 18.00pm daily
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 5763 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
B
Brendan family_with_children gb
9
Pros:

Absolutely stunning hotel! Very nice rooms with more space than I expected. Great facilities like their lovely bar, pool and steam room. The staff were amazing and very friendly especially Alicia who gave us a lovely welcoming check in 😌, always makes a trip more enjoyable when the staff are this nice.

Cons:

I didn’t book for longer 🤣

2026-08-08 via Nuitee
S
Shaun couple gb
8
Great night away in Leeds
Pros:

Central and felt like an indulgence

Cons:

Limited and expensive parking

2026-08-08 via Nuitee
R
Ruby couple gb
5
Pros:

The bed was comfortable, plenty of refreshments, staff were friendly

Cons:

The shower was like a mist, no pressure
The soap dispenser in the shower was empty
There was hair in the sink from someone who had shaved their beard

2026-08-08 via Nuitee
T
Tamzie family_with_children gb
8
Busy/Comfortable hotel in the financial district of Leeds.
Pros:

Room was modern, large and my daughter and I had a double bed each. Good inroom facilities (place to work etc.) and good bathroom/shower facilities.

Cons:

I am wheat intolerant, so always look for Gluten Free options. At breakfast these are limited for anyone like me that is also vegetarian too. I didn't go hungry, just the options were limited. No cereal options. I had toast, yogurt and eggs/tomatoes both days of my stay. However, I wouldn't say this is unusual in a UK hotel - we don't have the options that you get in hotels in Europe. I always get far better choices when staying in Spain or Italy for example.

2026-08-07 via Nuitee
D
Dean extended_group gb
10
2026-08-07 via Nuitee
S
Sahra couple gb
6
2026-08-07 via Nuitee
P
patrick solo_traveller gb
10
Pros:

Everything

Cons:

Nothing

2026-08-07 via Nuitee
S
Sophie extended_group gb
10
Excellent
Pros:

Good location, free parking, excellent breakfast, fantastic staff

2026-08-06 via Nuitee
M
Marcos couple gb
9
Very pleasant stay, food is excellent
Pros:

Clean, well presented, staff said rooms are due renovations

Cons:

Bathroom clean but a little tired looking

2026-08-06 via Nuitee
C
Chantal D.H.J. family_with_children nl
9
Een heerlijk hotel!
Pros:

Ruime kamer, grote bedden, hele fijne airco, heerlijk ontbijt buffet en heerlijk gegeten in t restaurant.

Cons:

Wij vonden de bedden wat stevig

2026-08-06 via Nuitee
M
Melanie solo_traveller gb
10
2026-08-05 via Nuitee
S
Sharon extended_group au
8
2026-08-05 via Nuitee
L
Lynn solo_traveller gb
8
Pros:

Lovely hotel Great facilities. Staff very welcoming particularly Patrice on reception

Cons:

Duvet was quite heavy and warm for this time of year. Air con seemed to switch off after a time which meant sleep quality was not as good as should be.

2026-08-05 via Nuitee
L
Lyndsay family_with_children gb
10
Fabulous , perfect place, stayed before and will be staying again!
Pros:

The leisure facilities and the breakfast

Cons:

It was all fabulous

2026-08-04 via Nuitee
Q
Quin couple gb
9
2026-08-04 via Nuitee
A
Abeer couple gb
10
2026-08-04 via Nuitee
C
Courtney solo_traveller gb
9
2026-08-04 via Nuitee
N
Neil couple gb
2
Worst hotel experience I've had will never return
Pros:

Bed was comfy, breakfast was good

Cons:

Most rude staff I've ever encountered in a hotel stay

Stuart was the name of the guy involved... said he was a manager , was actually a pool attendant

To the point we were given 50% of our money back

2026-08-04 via Nuitee
D
Davide extended_group it
9
Ottimo, consigliatissimo
Pros:

Tutto dalla colazione alla disponibilità dello staff

Cons:

Avrei preferito fosse più vicino al centro

2026-08-04 via Nuitee
D
Dave couple gb
8
2026-08-04 via Nuitee