Holiday Inn Austin -Town Lake by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (1380 reviews)
20 North IH-35 , Austin , US
+1 512-472-8211

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and waterfront views
Friendly, accommodating staff
Clean rooms and comfortable beds
On-site parking and pool with a view
Flexible check-in/check-out
Cons:
Small rooms and very small bathrooms
Sparse/limited breakfast and inconsistent breakfast policy
Aging/dated rooms and occasional broken items (TV, ice machine, lamps)
Elevator/parking garage cleanliness and confusing parking
Occasional construction noise and weak water pressure

Categories

Cleanliness
7.6
Rooms are generally reported as clean and well maintained, with several guests explicitly praising room cleanliness; however some common areas (elevators, parking garage) and occasional odors were noted.
Service
9.4
Multiple reviews highlight very friendly, accommodating and helpful staff, flexible check-in/out and positive front-desk interactions, making service a strong point.
Location
9.8
Consistently praised: excellent waterside/lake/river location, easy walking access to attractions (Bat Bridge, park), convenient highway access and on-site parking.
Room Quality
6
Frequent complaints about small or unusually shaped rooms and very small bathrooms, dated furnishings, and issues such as non-working bedside lamps, TVs or weak water pressure.
Amenities
8
Good practical amenities (on-site parking, pool with a view, on-site shop) but some failures reported (broken ice machine, limited elevator condition, construction noise).
Value for Money
6.8
Mixed perceptions: some guests find the stay worth the price given location and service, while others felt rooms were too small or dated for the rates charged.
Food and Beverage
5.8
Breakfast is repeatedly described as sparse, limited in variety and not especially appealing; there are also inconsistencies in breakfast policy reported at check-in.
Overall Experience
9.8
Overall sentiment trends positive due to standout location, friendly staff, cleanliness of rooms and repeat visits; negative points (small rooms, dated bathrooms, breakfast) temper but do not dominate many guests' final impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Outdoor Swimming Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor swimming pool or stay active at the fitness centre at Holiday Inn Austin -Town Lake.

Dining Options and Sun Terrace
Indulge in delicious meals at the on-site restaurant and bar, or unwind on the sun terrace while enjoying the beautiful views offered by the hotel.

Convenience and Connectivity
Benefit from amenities such as a 24-hour front desk, airport transfers, room service, and free WiFi. Additionally, take advantage of the business centre, ATM machine, fax machine, and photocopier available to guests.

Experience comfort and convenience at Holiday Inn Austin -Town Lake, an IHG Hotel. Book now for a memorable stay!

Important information:

Guests must be at least 21 years of age to make reservations.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1380 reviews
Cleanliness: 7.6
Service: 9.4
Location: 9.8
Room Quality: 6
Amenities: 8
Value for Money: 6.8
Food and Beverage: 5.8
Overall Experience: 9.8
A
Amy • family_with_children • us
5
Pros:

We have stayed here before but in the tower on the lake side. That room was great. However they put us in the octagon shaped building and that room had issues. No real closet just a cubby that was at best 12inches deep a hanger is wider than that. We had no real place to hang close. It was very dark in the room no ceiling lights. They had a lamp by the bedside that did not work and another small lamp. Bathroom was so small I had no where to put my things. I would only stay here again if I had a room facing lake.

2026-10-30 • via Nuitee
E
Elgan • couple • gb
8
2026-10-27 • via Nuitee
M
Marc • couple • de
8
Tolle Lage und schickes Hotel
Pros:

Tolle Aussicht auf den Fluss, ausreichende Parkplätze und sehr nettes Personal beim check in. Zu Fuß ist man in 20 Minuten durch den schönen Park am Flussufer in der Innenstadt.

Cons:

Das Frühstücksbüffet war selbst für amerikanische Verhältnisse sehr mager und nicht so ansprechend aufgebaut.

2026-10-25 • via Nuitee
X
xiaomei • couple • us
9
The stay was comfortable, warm and relaxing
Pros:

The hotel offers flexible check in and check out times to accomodate guest’s requirements .

2026-10-25 • via Nuitee
L
Lelah • couple • us
5
2026-10-25 • via Nuitee
C
Christina • extended_group • us
7
Stayed for a quick getaway, was great for on the fly accommodations, staff is great
Pros:

room and bed were comfortable, and the view of the lake was enjoyable.

Cons:

the bathroom was small and the water pressure wasn't very good.

2026-10-25 • via Nuitee
L
Luciana • family_with_children • br
10
2026-10-23 • via Nuitee
M
MARY • couple • us
5
I would never stay there again!!
Pros:

Location, breakfast

Cons:

The rooms were unbelievably smalk, . Bathroom was smallest I had been in many years , you could barely shut the door. For almost 400 a night I expected a lot nicer larger room. We were right across from an ice machine, which OF COURSE DID NOT WORK!!

2026-10-22 • via Nuitee
M
Mendoza • couple • us
7
2026-10-20 • via Nuitee
B
Bertrand • family_with_children • ch
10
2026-10-20 • via Nuitee
F
Flor E • family_with_children • us
9
Pros:

Location

Cons:

look little bit old

2026-10-18 • via Nuitee
E
Eloïse • couple • us
7
Séjour agréable
Pros:

Emplacement agréable chambre confortable parking sécurisé

Cons:

Environnement chambre un peu bruyant petit déjeuner peu varie manque de fruits

2026-10-17 • via Nuitee
R
Richard • couple • us
10
2026-10-17 • via Nuitee
J
Jeff • solo_traveller • us
6
Pros:

Staff

Cons:

Confusing parking

2026-10-17 • via Nuitee
C
Cruz • extended_group • us
8
I would stay again.
Pros:

The room was great, clean. The staff was very nice and friendly. We did like that it was right off the highway.

Cons:

The Tv didn't work. The Ac was on 75 and it felt humid when we walked in, we had to put it on 65 for it to get cool. There was construction going on around the hotel.

2026-10-17 • via Nuitee
R
Richard • solo_traveller • us
8
Definitely worth the money
Pros:

Right next to the water, which made it more amazing.

Cons:

Bathroom can use a upgrade but it’s not the worst

2026-10-16 • via Nuitee
M
Michael • family_with_children • de
9
2026-10-15 • via Nuitee
O
Oliver • family_with_children • de
8
One night in Bat City
Pros:

Lage am Lake ist fußläufig zur Bat Bridge. 20 Minuten Sunset Walk zum Start der Bats.

Cons:

Betten waren schmal für 2 Personen.

2026-10-15 • via Nuitee
C
Carol • couple • au
9
2026-10-15 • via Nuitee
M
MAY • solo_traveller • es
8
2026-10-15 • via Nuitee