Crowne Plaza Suites MSP Airport - Mall of America by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.1 (316 reviews)
3 Appletree Square , Bloomington , us
+1 952-854-9000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Parking fees
Dated property

Categories

Cleanliness
5.18
Numerous complaints about hair, roaches, and carpets sticking to feet indicate a significant cleanliness issue.
Service
8.65
Many reviews highlighted the friendly and efficient staff as a positive aspect.
Location
8.19
Close proximity to the airport and other attractions noted positively.
Room Quality
6.14
Several comments about the outdated state of the rooms and furniture.
Amenities
7.17
Amenities are functional but noted for needing updates and additional staff.
Value for Money
6.63
Concerns regarding parking fees and overall value compared to competitors.
Food and Beverage
7.18
Food quality was praised, though price of beverages was considered high.
Overall Experience
7.65
Despite several issues, some guests found it acceptable for the location and staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:40

Property Description

Convenient Location near Mall of America
Located just one mile from the famous Mall of America in Bloomington, Minnesota, Crowne Plaza Minneapolis International Airport Hotel & Suites offers a prime location for shopping and entertainment.

Comfortable Rooms with Modern Amenities
Guest rooms at the hotel feature flat-screen cable TVs, microwaves, refrigerators, and free Wi-Fi, providing all the conveniences for a pleasant stay.

Dining Options and Leisure Facilities
Enjoy a delicious breakfast at Harvest Café and dine for lunch and dinner at Martel’s Lounge. Stay active in the fully equipped gym or unwind in the indoor pool and hot tub during your stay.

Ready to experience comfort and convenience at Crowne Plaza Minneapolis International Airport Hotel & Suites? Book your stay now!

Important information:

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Contact the property for the price per room per day.

Please note that parking is only available for 1 night per stay. Additional long term parking is available for an additional fee plus tax. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.1
Based on 316 reviews
Cleanliness: 5.18
Service: 8.65
Location: 8.19
Room Quality: 6.14
Amenities: 7.17
Value for Money: 6.63
Food and Beverage: 7.18
Overall Experience: 7.65
M
Melanie • family_with_children • nl
7
2026-08-08 • via Nuitee
1
10100003 • family_with_children • nz
7
Solid
Pros:

Very solid hotel. Clean with exceptional facilities: gym was very good, as was the pool and sauna. . Very helpful staff.

Cons:

Rooms were slightly dated

2026-08-06 • via Nuitee
A
Anthony • solo_traveller • us
5
2026-08-03 • via Nuitee
M
Mata • couple • us
4
No fue lo que esperava
Cons:

Mejor atencion

2026-07-23 • via Nuitee
J
Jill • family_with_children • us
10
I would stay here again.
Pros:

Extremely helpful and informative front desk staff. Rooms were clean, beds were comfortable, location was great and the property was very well maintained.

Cons:

Parking was bit difficult

2026-07-14 • via Nuitee
A
Autumn • couple • us
9
Cons:

Parking situation was a mess.

2026-07-14 • via Nuitee
A
Andrea • family_with_children • us
6
2026-07-13 • via Nuitee
C
Charles • couple • us
4
Not going back
Pros:

Breakfast was excellent

Cons:

The rooms smelled like cigarette smoke..The parking garage construction created a bad parking experience..The pet fee if $75 was outrageous considering the smoking and garage situation..This has a long way to go to live up to Crown Plaza name

2026-07-03 • via Nuitee
M
Mamfredo • solo_traveller • us
5
2026-07-02 • via Nuitee
M
michael • extended_group • au
8
Handy for all local services, and i would probably stay again.
Pros:

The room was serviced with towels daily, which is a bonus. The airconditioner is very noisy.

Cons:

There is no undercover area outside to smoke in, it was raining a few times and no cover, there should be a small safe in the room for valuables. parking in the high rise parking was an absolute annoying, not enough signage to get back to the hotel easily, the first night we walked around the block with suitcases, all in all , it was a much nicer place to stay than the Comfort inn next to the Mall of America.

2026-06-30 • via Nuitee
J
Judy • couple • us
8
2026-06-29 • via Nuitee
C
Cheryl • couple • us
9
Pros:

Loved the lady who checked us in

2026-06-10 • via Nuitee
D
Diana • couple • us
6
Pros:

The room was comfortable and clean and the price was good

Cons:

I took a cold shower in the morning. Parking lot is under construction which made it hard to access and confusing to get back to the hotel from there.

2026-06-04 • via Nuitee
H
Henry • solo_traveller • us
8
2026-05-25 • via Nuitee
P
Pinkoski • solo_traveller • us
10
Pros:

Courteous way the staff treats the guests and assist with the any needs that arise is beyond my expectations. I will definitely be staying there again when I am in town.

Cons:

Pool was closed for repairs but I was informed upon arrival. The Sauna and hot tub were open. When I was leaving the pool was being repaired.

2026-05-18 • via Nuitee
C
CAROL • solo_traveller • us
10
Excellent place to stay
Pros:

Friendly staff, great location and shuttle service. Very clean and cozy room

2026-05-10 • via Nuitee
M
Marc • solo_traveller • be
8
Pros:

Very friendly staff always ready to help when needed.
Comfortable rooms with plenty of room and all the basics working.
Great aviation museum and free shuttle.
Easy access to the city and

Cons:

Not really a complaint but a good-to-know
Breakfast only starts at 730am on Sundays.

2026-05-04 • via Nuitee
T
Tara • solo_traveller • us
7
Great home base for our MOA trip with minor inconveniences
Pros:

The hotel was very clean and smelled wonderful. The staff were all nice and helpful. The main bed was comfy. We would gladly stay here again.

Cons:

The parking on top of the parking garage was not great due to construction especially during a very chilly wintery weekend. The pool is kept way too cold to enjoy. Even my kiddo complained and she never complains about swim time. There was not extra bedding in the room for the sofa bed. The room fridge was missing the brackets that hold things in place limiting our storage room for cold items and causing our soda bottle to roll out every time the door opened.

2026-04-24 • via Nuitee
R
Rogers • solo_traveller • us
10
2026-04-19 • via Nuitee
F
Felena • family_with_children • us
3
Pros:

The bed was comfy and the pool was ok

Cons:

We had no hot water in our room and the person who cleans our room barley cleaned the room and the maintenance guy was creepy I felt like he was following me around always asking me questions about my kids and myself

2026-04-03 • via Nuitee