Chateau Lacombe Hotel

The service was disappointing, making our stay uncomfortable and poor value for money.There were no active room cleaning services during our stay.Complimentary water was not replenished for the last two nights. Water bottles and coffee sachets were provided only on the first night. When we requested additional water, we were asked to purchase it from the vending machines.The towels were not changed despite our request. Overall, the lack of basic housekeeping services and amenities significantly affected our experience.

-Room is quite dated
-Had WIFI connectivity issues the whole four days
-It would have been nice to have a mini fridge to keep our drinks cool (there was definitely space, just didn't have one)
-Lack of outlets in appropriate spots
-Sheets/"duvet" on the bed were weird. There wasn't a fitted sheet, and after a few hours of sleeping the sheets were all over the place (the "duvet" was a thin, cheap blanket)
-Water pressure issues (ex. when you turn on the tap the water would quickly diminish)

Does seem to be showing some age.

Was a bit dated and slightly run down but looks like other sections are being renovated.

Very old building, staff do not allow UberEats bring up the delivery to doors. Rooms did not have enough space. Old furniture, old TV. Smells like bathroom. I did not even use the shower or bath because it was very old and unpleasant

parking was pretty tight and the ceiling of it is giving dungeon-like vibes. The room smelled like it was a smoking room upon entry, It dissipates after awhile but definitely noticeable when you enter the room.

Looby and elevators are very dirty and gross.

Our Executive King Room appeared to not have been used in a while and this is a housekeeping issue. There was lots of dust on the counters and the bathroom sink had not been cleaned. It had makeup and old toothpaste in it. The mirrors also had toothpaste splatter. There were also old rose petals (fake) on the floors under the desk that had been missed but was obvious.

Our experience at Chateau Lacombe was mixed. The location is convenient, the views are great, and the staff were friendly and helpful. The breakfast was also very good, although it comes at an additional cost.

Unfortunately, the condition of the room left a lot to be desired. There was mould on the tiles around the bathtub, the air conditioning wouldn’t cool the room to the set temperature, and the curtain rod actually broke while we were simply trying to close the drapes. The towels were noticeably worn and starting to fall apart from age.

The bed was another disappointment. The mattress did not appear to have been upgraded recently, and we could actually feel the springs through it, which made for an uncomfortable night’s sleep.

For a hotel at this price point, it was also surprising to find no refrigerator or microwave in the room. These are fairly basic amenities we would expect, especially at a downtown hotel charging these rates.

The toilet is tricky, it could flush by itself during the night every couple of minutes if the handle is not in the perfect position. This is very annoying.

Bed sheets are not soft enough, requested til 1pm coz I was running marathon but were only given 12:30

Nothing.