Best Western Plus El Paso Airport Hotel & Conference Center

Hotels
•
Best Western Plus
7.8 (625 reviews)
6655 Gateway West , El Paso , US
+1 915-778-6411

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dirty rooms
Poor maintenance
Lack of towels

Categories

Cleanliness
5.51
There were several complaints regarding dirty rooms and lack of maintenance.
Service
8.48
Staff was generally friendly; however, responsiveness was questioned during busy times.
Location
9.52
The hotel is conveniently located near the city center and close to attractions.
Room Quality
6.97
Some rooms were found outdated and not properly maintained.
Amenities
8
The indoor/outdoor pool and breakfast were appreciated, but amenities like extra blankets were lacking.
Value for Money
7.46
Guests felt the pricing could be improved considering the maintenance issues.
Food and Beverage
8.51
Most guests enjoyed the breakfast, as it was described as good and tasty.
Overall Experience
7.98
Overall, guests had mixed experiences, but some positive highlights improved their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location and Modern Amenities

Less than 5 minutes from El Paso International Airport, the Best Western El Paso-Airport Hotel & Conference Center offers a prime location just 1 mile from Cielo Vista Mall. Guests can unwind in rooms equipped with cable TV, seating areas, and coffee facilities, while enjoying free Wi-Fi and access to both indoor and outdoor pools.

On-Site Dining and Fitness Options

Indulge in American cuisine at Gallery 3 Kitchen or sip on drinks at El Agave bar in the hotel lobby. Stay active at the fitness center or host events seamlessly with the meeting and banquet facilities available.

Close to Major Attractions

Only a 10-minute drive from downtown El Paso, this hotel is conveniently located near the University of Texas at El Paso and Biggs Army Airfield. Book your stay now for a perfect blend of comfort and convenience.

Important information:

Guests paying with cash must pay a $150 refundable deposit at check-in. There will be a $100 hold on all credit card payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Guest Reviews

7.8
Based on 625 reviews
Cleanliness: 5.51
Service: 8.48
Location: 9.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 7.98
C
CARLOS • couple • mx
9
COnfortable. Buena relación calidad-costo
Pros:

La ubicación y el desayuno...

2026-09-17 • via Nuitee
G
Gabriel • couple • us
1
2026-09-14 • via Nuitee
J
Joshua • solo_traveller • us
4
2026-09-08 • via Nuitee
A
Adriana • couple • us
2
Cons:

The rooms look nothing like the pictures posted online. The carpet in both our room and throughout the hotel was extremely dirty. The door to our balcony was broken, and both the balcony and the furniture in our room were covered in a lot of dust. Overall, the room did not feel clean or well maintained, and it was very disappointing compared to what was advertised in the pictures.

2026-09-07 • via Nuitee
R
Raul • couple • us
10
2026-08-31 • via Nuitee
T
talamantes • solo_traveller • mx
8
2026-08-30 • via Nuitee
J
Jeremy • family_with_children • us
10
2026-08-27 • via Nuitee
P
Perla Lizbeth • solo_traveller • mx
10
Pros:

El área de la Alberca

Cons:

No teniamos jabón para manos el bote estaba vacío

2026-08-25 • via Nuitee
M
Maria • family_with_children • us
8
Pros:

Courtesy staff

Cons:

pool maintenance

2026-08-24 • via Nuitee
P
Perez • solo_traveller • us
8
Pros:

Pool! Hot tub was not working at the time 😒

Cons:

The grilling area should been clean trash overfilling trash cans needed more maintenance in certain areas the gym was too hot AC was not working

2026-08-23 • via Nuitee
P
P • solo_traveller • mx
5
No recomiendo este hotel
Pros:

La alberca y el desayuno

Cons:

Es un hotel viejo, cuando reservas por la app te dan las habitaciones mas viejas y descuidadas

2026-08-16 • via Nuitee
D
De La Rosa • solo_traveller • mx
4
Pros:

No volvería a hospedar ahí, muy malas condiciones, muy caro para lo que dicen que ofrece, solo las fotos están bonitas porque el lugar está pésimo, me cobraron de más ya estando en el lugar, segun las políticas y para devolver mi deposito de 3 a 4 días según ellos, pésimo servicio de parte del personal, a excepción de un joven con dificultades para caminar desconozco su nombre fue amable, el supervisor mejor busque trabajo porque se ve por su actitud que no le gusta y lo hace de mala gana. En los cuartos no tenían ni acondicionador y cuando solicite me dijeron que fuera al siguiente día a pedir, ni siguiera que me lo llevarían tendría que ir yo a buscar. Muy pero muy decepcionada,

Cons:

Cuando me quise bañar para mí sorpresa no se iba el agua, me quedé con los pies llenos de jabón Nada me gustó, nunca regresaría...

2026-08-13 • via Nuitee
J
jeremylX5446IL • Family
2
Worst Hotel Experience of My Life!
Pros:

I can not leave a bad enough review for this hotel and my experience. The hotel pictures did not at all match the hotel when we arrived. There were stains of questionable origin in the elevator and the room was filthy in horrible condition. Loud music was playing from the lobby which would have made it very difficult to sleep. The online pictures were not at all what was in the room or the condition of the room. Not even close. The whole environment was unsafe. After spending an hour on the phone with Expedia we checked out. Expedia offered one night compensation even though we paid for two nights. They reached out to the hotel for the other night but the hotel refused even though we did not stay their either night and did not utilize any of their services. We checked out and stayed at a different hotel, but Best Western denied Expedia's request for a refund. I spoke with Best Western Customer Service on the phone and they said that they had no ability to rectify the situation in any way.

I have never checked out of a hotel in my entire life that I have booked. I cant give a bad enough review to this hotel or Best Western Customer service that refused to even offer a future voucher despite paying for 2 nights and not staying for any. Horrible hotel horrible service. Worst hotel experience of my life.

2026-08-12 • via Tripadvisor
A
Antonio • family_with_children • us
10
Pros:

Nice for families

Cons:

Nothing , everything was perfect

2026-08-10 • via Nuitee
T
Tiffany • couple • us
10
Pros:

All the commodities they offered

Cons:

Our had dirt/dust and lint in the Closet and floor near the bed

2026-08-10 • via Nuitee
C
Charlieboy915 • solo_traveller • us
10
Enjoyed our weekend stay
Pros:

Pretty good enjoyed staying cleans rooms enjoyed the swimming pool and also a nice hot breakfast buffet.

Cons:

No problem everything good.

2026-08-07 • via Nuitee
M
Marta • couple • us
6
If you’re going to El Paso in and out, I’d recommend it since the beds were super comfy. But if you’re vacationing there
Pros:

Walking in, the lobby smells amazing, has a nice energy. Staff was friendly and welcoming. Starbucks was walking distance!

Cons:

Bathroom wasn’t clean, had to clean it twice to feel like it was clean enough to shower in. Air conditioning smelled like burnt rubber, auto setting did not work. PARKING WAS HORRIBLE.

2026-08-05 • via Nuitee
K
Kamand • family_with_children • us
2
Horrible and dirty
Pros:

The front desk and employees were very inviting, and the front desk checking area was the only place that was up kept and clean.

Cons:

When you enter the facility through the parking, it smelled gross like mold or old sitting, wet towels. There was a window unit or wall unit that had dust in events. When you enter the room, the room smelled moldy. That comforter had some.It looks like candy on it.That was dried. The floor seemed like it hasn't been checked in a long time. It had derek and spots on it.The bathroom had old mold marks that looked like they were just wiped. Showerhead was horrible.The bathroom vents had a thick layer of dust on it.And it had broken pieces. Total opposite with the lobby. The food for breakfast was also disgusting.It was either overcooked or watered down. I was very disappointed because I've stayed. I had many of these locations before, and i've never had an experience ever.

2026-08-04 • via Nuitee
N
Nuñez • solo_traveller • mx
10
2026-08-04 • via Nuitee
M
Marco Antonio • extended_group • mx
7
No es lo que esperaba
Cons:

Me quede sin agua en el baño

2026-08-03 • via Nuitee