Holiday Inn Charlottesville-Monticello by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (588 reviews)
1200 5th Street SW , Charlottesville , US
+1 434-977-5100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (near shops/Monticello)
Many guests found rooms clean
Comfortable beds for numerous guests
Helpful and friendly staff (specific praise for Millie)
Welcoming property and pleasant lobby
Toiletries (shampoo/soap) well presented
Nearby dining and Starbucks
Modern, clean appearance in many areas
Cons:
Breakfast often paid, missing, cold, or overpriced
Unclear / nonrefundable $50 pet fee policy
Noise from Route 64/highway for some rooms
Room odors reported (cat pee, carpet smell)
Mattress issues (sinking) and poor pillows
AC and toilet problems reported by guests
Pool appeared unclean/uncared-for to some
Facility described as dated/tired by some guests
Occasional impolite front desk service
Hallway rugs and some fixtures in need of updating

Categories

Cleanliness
8
Mixed feedback: many guests described rooms as clean and appreciated toiletries presentation, but several reported odors (cat urine, carpet smell), dim/poorly lit bathrooms, and a generally dated appearance in places.
Service
9.4
Generally excellent — multiple mentions of helpful, friendly staff (specific praise for Millie and 'staff amazing'), though there are a few reports of impolite front desk interactions.
Location
9
Frequently praised as convenient and well-located (near strip mall, close to Monticello), with the main negative being highway noise for some rooms.
Room Quality
7.5
Mixed: many enjoyed comfortable beds, but complaints include sinking mattresses, poor pillows, AC problems, uneven floors, and occasional unpleasant smells or dated decor.
Amenities
7
Inconsistent: positives include available toiletries and a pleasant lobby, but guests reported issues with the pool, breakfast availability/quality, and small missing items (creamer).
Value for Money
6.9
Several guests felt the property was a bit pricey for what was offered — extra pet fees, expensive/poor breakfast, and perceived mismatch between cost and condition.
Food and Beverage
5.8
Noted as a weakness: continental breakfast was often not included, was charged extra (commonly $16), and in some cases was cold or lacking items like creamers.
Overall Experience
8.8
Overall leaning positive: many guests would stay again due to location, cleanliness for many rooms, and strong staff service, despite recurring issues (breakfast, occasional odors, dated areas).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Located minutes from Historic Downtown Mall and the University of Virginia, the Holiday Inn Charlottesville-Monticello offers easy access to key attractions.

Fantastic Amenities
Enjoy the outdoor pool, 24-hour fitness center, and on-site restaurant Charlotte's serving breakfast and dinner daily.

Comfortable Accommodations
Relax in guest rooms with free Wi-Fi, cable TV, and coffee makers, ensuring a comfortable stay.

Book now to experience the perfect blend of convenience and comfort at the Holiday Inn Charlottesville-Monticello.

Important information:

Please note that this property is 100% nonsmoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 588 reviews
Cleanliness: 8
Service: 9.4
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 6.9
Food and Beverage: 5.8
Overall Experience: 8.8
J
John • couple • us
10
Pros:

Breakfast cost money so we went else where to eat. There is a strip mall down the street so we walked over to it to eat

2026-10-28 • via Nuitee
H
Heather • couple • us
6
Its ok
Pros:

N/A

Cons:

The ADA room on the 5th floor smelled of cat pee and the bedroom concrete floor had a big bump slope in it.

2026-10-27 • via Nuitee
T
Timothy • couple • us
7
2026-10-20 • via Nuitee
S
Suzanne • family_with_children • us
8
2026-10-17 • via Nuitee
C
Constancio • couple • us
2
Unpleasant stay for the price we paid.
Pros:

we reserved 2 rooms. one room's lock was not working. screwdriver was used to open the door.

Cons:

the bed was super uncomfortable. the bed would sink in the middle.

2026-10-14 • via Nuitee
B
Brewster • solo_traveller • us
9
2026-10-13 • via Nuitee
T
Tonya • solo_traveller • us
10
Pros:

Clean

Cons:

The front desk workers wasn’t so polite

2026-10-12 • via Nuitee
M
Miller • couple • us
7
Nice room, little pricey, but would stay there again.
Pros:

Location was excellent. room was nice

Cons:

Pet policy was not clear at all. Was told after check in that the hotel was pet friendly but a $50 add on. Not disclosed at booking reservation. Subsequently told that hotel was pet friendly but that the pet could not be left unattended. We had no choice but to leave the pet unattended.

NEEDS CLARIFICATION UP FRONT

2026-10-12 • via Nuitee
L
Lisa • couple • us
9
Nice place
Pros:

Nice bed. Very nice staff.

Cons:

Mattress was very comfortable but the pillows were like sleeping on a concrete block

2026-10-11 • via Nuitee
L
Laura • couple • us
8
It was fine!
Cons:

No breakfast which was listed when we reserved.

2026-10-09 • via Nuitee
T
Thomas • couple • us
9
Nice hotel. I would probably stay there again. Very modern and clean.
Pros:

It was in a convenient location for Monticello. You can get most anywhere is southern Charlottesville in 15 minutes depending on traffic. Staff is very understanding.

Cons:

The noise from route 64 at night made it a bit difficult to sleep. I would ask for a room that is farther away from the highway.

2026-10-08 • via Nuitee
A
Alex • couple • us
7
2026-09-17 • via Nuitee
J
Jo • couple • us
10
Pros:

The property is very welcoming

2026-09-17 • via Nuitee
L
Laura • couple • us
7
We slept well!
Pros:

The bed and pillows were comfy and the room was clean. I especially liked the availability of the shampoo/soap and how it was presented.

Cons:

The reason I gave the mark the way I did was because: the toilet had a hard time flushing, the air conditioner wasn't working right, noise from the work area below our room in the morning, no creamers for the K-cups, and normally a continental breakfast is included with the stay.

2026-09-16 • via Nuitee
C
Cecil • solo_traveller • us
10
2026-09-05 • via Nuitee
K
Keionna M Hawkins • solo_traveller • us
10
Best of the best
Pros:

Beds are comfortable., staff is amazing, very clean .

Cons:

I liked everything

2026-09-02 • via Nuitee
C
Christine • solo_traveller • us
4
Kinda depressing.
Cons:

Keep your expectations low, and you'll be fine. The location is decent, but the facility is dated and tired. The pool looked icky, and when we opened our room door for the first time, it smelled like they'd cleaned the carpet with bong water. And the bathroom was dim and creepy because the one light source had bulbs out. We felt safe and all, but it was a pretty sad property overall.

2026-08-30 • via Nuitee
J
Jessy • family_with_children • us
6
It was ok...
Pros:

The lobby was especially nice, and it smelled so good! The location was great—close to everything. I did have an issue with my first room, but Millie at the front desk was awesome! She changed my room without hesitation, and her customer service was exceptional. She was friendly, professional, and made sure the issue was taken care of right away. Good experience overall!

Cons:

The first room I was assigned to had a strange smell, which was a little disappointing. The breakfast was $16, and I felt that it was a bit expensive for what was offered. I also think the hallway rugs on the 2nd and 3rd floors could use some updating. Overall, these are small improvements that could make the experience better.

2026-08-28 • via Nuitee
C
Chelsea • family_with_children • us
3
Won’t stay again
Cons:

Paying 16.00 for a buffet that was cold was terrible.

2026-08-24 • via Nuitee
M
Melinda • couple • us
7
2026-08-22 • via Nuitee