Holiday Inn Express Richmond - Midtown by IHG

Hotels
•
Holiday Inn Express
7.9 (898 reviews)
2000 Staples Mill Road , Richmond , US
+1 804-359-6061

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Great location / proximity to city and supermarket
Friendly and helpful staff (examples named)
Clean and comfortable rooms
Good breakfast and all-day coffee
Accessible / well-equipped rooms (microwave, fridge, soap/lotion, ironing board)
Cons:
Unexpected parking fees and complaints about being charged twice
Pool closed / advertised amenities unavailable
Some operational issues: double charges and delayed deposit refunds
Occasional maintenance problems (AC, TV, elevator)
A few reports of rude staff and inconsistent housekeeping

Categories

Cleanliness
8.3
Multiple guests praised very clean rooms and accessible housekeeping; a few comments suggested the hotel could have been cleaner in places.
Service
7.8
Several reviewers complimented friendly, helpful staff (named staff like Nicole and responsive housekeepers), but there are notable negative reports of rude staff and unresolved issues (e.g., delayed/no deposit refund).
Location
8.7
Consistently cited as a strength—convenient proximity to city and nearby supermarket, easy access to appointments and attractions.
Room Quality
8.2
Rooms described as comfortable, modern and well-appointed (accessible rooms, nice furniture, good bathrooms); some guests reported firm beds/pillows and occasional AC/TV issues.
Amenities
7.6
Breakfast and all-day coffee repeatedly praised and in-room amenities (microwave, fridge, iron) noted; however, the pool being closed/under construction and some broken equipment (pancake maker) lowered scores.
Value for Money
6.8
Frequent complaints about unexpected parking fees, occasional double charges and perceived high price reduce perceived value despite good breakfast and clean rooms.
Food and Beverage
8.6
Breakfast received positive mentions (rich, great breakfast, coffee all day); isolated issues such as a broken pancake maker affected some guests but overall F&B feedback is strong.
Overall Experience
7.2
Overall mixed-positive: many guests enjoyed location, cleanliness and breakfast, but repeated operational problems (parking fees, double charges, deposit delays, some maintenance issues) tempered enthusiasm.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location and Amenities

Holiday Inn Express Richmond - Midtown offers a convenient stay just 12.7 km from downtown Richmond. Enjoy a seasonal outdoor pool, rooms with a refrigerator, microwave, and free Wi-Fi.

Fitness and Dining Options

Guests can stay active at the gym or dine at the Crossroads Bar and Grill, featuring craft beers, daily specials, and 42" flat-screen TVs.

Meeting Facilities and Nearby Attractions

With 4 meeting rooms and full catering, the hotel is ideal for events. Explore nearby attractions like Virginia Commonwealth University, University of Richmond, and Science Museum of Virginia.

Book your stay at Holiday Inn Express Richmond - Midtown for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7.9
Based on 898 reviews
Cleanliness: 8.3
Service: 7.8
Location: 8.7
Room Quality: 8.2
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 7.2
A
Alex • extended_group • us
10
Pros:

Great location and great staff

2026-10-29 • via Nuitee
V
Viktoriia • family_with_children • us
9
2026-10-26 • via Nuitee
C
Christine • couple • us
9
Comfy and Clean
Pros:

Friendly staff, clean, comfortable, great breakfast, location.

2026-10-25 • via Nuitee
M
Marianne • couple • de
10
Schönes Zimmer - gutes Frühstück
Pros:

Sehr schönes Zimmer mit schönen neuen Möbeln > mit Couch und Couchtisch, einer langen Bank für die kleinen Koffer. Das Bad ist sehr modern und die Dusche mit flacher Duschwanne 👌Leider nur 1 Nacht auf der Durchreise. Das Frühstück war reichhaltig und es hat nichts gefehlt. Lage prima: In unmittelbarer Nähe (3 Min.) ein großer Supermarkt Kroger. Dinner nur 4 Meilen entfernt im Outback Steakhouse.

2026-10-24 • via Nuitee
D
Donna • couple • us
8
2026-10-20 • via Nuitee
W
Wanda • family_with_children • us
10
Pros:

The location

2026-10-13 • via Nuitee
T
Tiffany • couple • us
5
Got us by
Pros:

Liked that it didn’t feel over crowded, when we asked a housekeeper to help change our sheets the late afternoon on the second day she was able to come by right away.

Cons:

Pictures online of property are not accurate. We chose property due to ratings however didn’t experience the same.
Arriving late in the evening & tired after traveling, the Tv didn’t work and the AC cooling was inconsistent causing us to wake up when it got warm and getting up to cool the room several times throughout the night. When it cooled, it was too cold but would warm up again on its own, The bed and pillows are very firm. No drinking water in the rooms. For a 3 night stay for 2, asked for towels. Not sure why HK didn’t make it on the second day as promised.

2026-10-10 • via Nuitee
P
Pamela • solo_traveller • us
10
2026-10-10 • via Nuitee
A
Anthony • couple • us
10
The place is great would recommend to all my friends
Pros:

The room was beautiful I really enjoyed my stay wish I booked longer the handicap accessible world was immaculate very accessible everything was great the soap the lotion the ironing board microwave refrigerator the couch I really enjoyed myself

Cons:

The price is a little bit High

2026-10-08 • via Nuitee
A
Anna • couple • us
10
Great stay, place was clean, coffee was fresh all day long, the breakfast was great and the bed was comfy.
Pros:

Proximity to city

Cons:

They charge me 2x for parking when I only had one vehicle.

2026-09-18 • via Nuitee
S
Susan • couple • us
6
2026-09-14 • via Nuitee
T
Te’yuauna • couple • us
5
Cons:

it’s been days and i still haven’t received my deposit back.

2026-09-11 • via Nuitee
K
Kandyve • couple • us
10
Amazinggggggg, just not amazing enough to double pay. I love this place and will always stay!
Pros:

I was really please with the cleanliness of the hotel and wonderful greetings from the staff when I stayed once before I believe her name was Nicole. She was amazing when I stayed on September 7. I was greeted by a nice gentleman. It was assisted, but I was charged twice.

Cons:

I was charged twice.

2026-09-11 • via Nuitee
T
Tyrone • couple • us
10
2026-09-07 • via Nuitee
G
Gail • extended_group • gb
8
Ok for a night but not happy with parking charge
Pros:

Perfect for one night stay.

Cons:

Pay $8 for parking which seemed in a public car park. Would have not booked this hotel if it was advertised this fee.

2026-09-02 • via Nuitee
R
Regio Alves • couple • us
10
2026-09-01 • via Nuitee
S
Shabnam • solo_traveller • us
10
Pros:

Very clean and friendly staff

2026-08-31 • via Nuitee
H
Hoai • couple • vn
8
My stay was good. Booking.com sent me an email requesting I send the payment receipt so they could support me the extra
2026-08-31 • via Nuitee
G
Gina • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything and they didn't tell you the pool was closed

2026-08-29 • via Nuitee
J
judith • couple • us
8
Staff was friendly and good value
Pros:

Value and location

Cons:

They charge now to park in that huge parking lot. It is not like parking is a scarcity

2026-08-25 • via Nuitee