Holiday Inn Express Richmond - Midtown by IHG

Hotels
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Holiday Inn Express
8 (1032 reviews)
2000 Staples Mill Road , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Variety of amenities
Cons:
Noise from construction
Strong odors in some rooms
Service delays

Categories

Cleanliness
7.39
Mixed feelings; some guests reported cleanliness issues and strong odors.
Service
8.36
Overall positive service experience, but with a few noted exceptions.
Location
7.9
Convenient location for most guests, but with some minor accessibility issues.
Room Quality
7.85
Generally comfortable and spacious rooms with some service issues.
Amenities
8.38
Good variety of amenities available, with no significant complaints.
Value for Money
7.84
Good value given the range of services and amenities provided.
Food and Beverage
8.39
Breakfast and dining options were well-received by the guests.
Overall Experience
7.86
A good experience overall, despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:35

Property Description

Convenient Location and Amenities

Holiday Inn Express Richmond - Midtown offers a convenient stay just 12.7 km from downtown Richmond. Enjoy a seasonal outdoor pool, rooms with a refrigerator, microwave, and free Wi-Fi.

Fitness and Dining Options

Guests can stay active at the gym or dine at the Crossroads Bar and Grill, featuring craft beers, daily specials, and 42" flat-screen TVs.

Meeting Facilities and Nearby Attractions

With 4 meeting rooms and full catering, the hotel is ideal for events. Explore nearby attractions like Virginia Commonwealth University, University of Richmond, and Science Museum of Virginia.

Book your stay at Holiday Inn Express Richmond - Midtown for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Fri, May 28, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1032 reviews
Cleanliness: 7.39
Service: 8.36
Location: 7.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
M
Michelle • solo_traveller • us
8
2026-06-13 • via Nuitee
R
Randy • solo_traveller • us
8
2026-06-11 • via Nuitee
J
Jasmine • family_with_children • us
7
2026-06-08 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-06-07 • via Nuitee
F
Frances • solo_traveller • us
10
2026-06-07 • via Nuitee
P
Paul • couple • gb
8
2026-06-06 • via Nuitee
B
Bazzrea • solo_traveller • us
8
My stay was great
Pros:

I was traveling from Roanoke and I got there at 11 and I asked if I could check in early. The receptionist said yes at 1. I was ok with that and she even recommended where to go for lunch. She did an excellent job and was very helpful and friendly. The breakfast was great as well. The room was great.

2026-06-05 • via Nuitee
D
Davdi • solo_traveller • us
1
I never got to check in the front desk staff fell asleep and never checked me
Pros:

I never got to check in the front desk staff fell asleep and never checked me in

Cons:

I never got to check in the front desk staff fell asleep and never checked me

2026-06-05 • via Nuitee
K
Kevin • couple • us
7
2026-06-01 • via Nuitee
O
OnAir10438 • Business
2
Terrible. Avoid.
Pros:

Yuck. Never again. A good lesson to pay $50 more and stay at a place that doesn't gross me out and make me feel cheated. $7 to park in an unsecured lot in a cheesy part of town. Shoddy remodeling work. Gym is a joke. Breakfast was a toxic chemical cocktail including eggs that seemed like they had been boiled last month and shipped from thousands of miles away. Straight into the trash. McDonald's is more respectful to their paying customers. IHG and this hotel = corporate junk. Good reason to dump their stock after this experience. Why does Elie Malouf still have a job? Hope he doesn't move on to ruin other hotel chains.

2026-05-31 • via Tripadvisor
B
bennuf2025 • Business
2
Worst Holiday Inn ever.
Pros:

The info for this hotel states free parking, but yet we were charged $7.00 day for parking. We staying for 5 nights. The checked us in a room and the next morning had to move us for major plumbing issue. My question is, if the new we would have to move in the morning; why put us into that room?? Then to add insult to injury the came knocking on the with to do some other maintenance thing to 2 other people who apparently didn’t for the hotel.
There is no channel guide in the room. We asked for one, they said they get one send up to the room. Still waiting! After being moved, asked the maintenance who assisted us for a body wash since the one in the new room already half empty and said he would. Still waiting on that as well.
We were promised 15,000 points for the inconveniences. Still waiting!
Overall this has been the worst experience at a Holiday Inn and/or IGH Hotel. As Diamond Elite customers we expected better.

2026-05-30 • via Tripadvisor
J
John • solo_traveller • us
9
2026-05-30 • via Nuitee
L
Laura • couple • us
10
2026-05-29 • via Nuitee
E
Evelyn • family_with_children • us
7
2026-05-28 • via Nuitee
M
Maria • couple • us
1
Horrible staffs charged us twice
Pros:

Robbed us of our money and charged us twice.

Cons:

Really disrespectful

2026-05-28 • via Nuitee
S
Sean22201 • Family • Arlington, Virginia
10
Nicole Made Our Stay Exceptional!
Pros:

We recently stayed at the Holiday Inn Express Richmond - Midtown by IHG and had a great experience. The hotel was clean, comfortable, and very welcoming, but what really stood out was the outstanding customer service from Nicole at the front desk.

Nicole was incredibly friendly, professional, and genuinely helpful throughout our stay. She went above and beyond to make sure we had everything we needed and made us feel truly welcomed from the moment we arrived. It’s rare to come across someone with such a positive attitude and dedication to customer service, and she absolutely made a lasting impression on our family.

Thank you, Nicole, for making our stay such a positive experience. We will definitely stay here again when we’re in the area!

2026-05-26 • via Tripadvisor
R
Robert • solo_traveller • us
6
Not the best choice.
Pros:

Not much.

Cons:

The elevator did not work upon our arrival. There was a $7 charge to parl the car in an open lot!!! NO coffee machine in the room. Breakfast was weak.

2026-05-25 • via Nuitee
J
John • solo_traveller • us
8
2026-05-25 • via Nuitee
C
Costanza • solo_traveller • us
10
Hilton exp. Midtown
Pros:

Everything is great for the value . It's not the Waldorf but very good. Can't wait t
o go back . Oh breakfast good Nice gym and great restaurant down the block

Cons:

Like I said its perfect for the right clientele

2026-05-21 • via Nuitee
C
COCO WU • family_with_children • cn
10
2026-05-18 • via Nuitee