Holiday Inn Express Richmond - Midtown by IHG

Hotels
Holiday Inn Express
8 (1050 reviews)
2000 Staples Mill Road , Richmond , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Variety of amenities
Cons:
Noise from construction
Strong odors in some rooms
Service delays

Categories

Cleanliness
7.39
Mixed feelings; some guests reported cleanliness issues and strong odors.
Service
8.36
Overall positive service experience, but with a few noted exceptions.
Location
7.9
Convenient location for most guests, but with some minor accessibility issues.
Room Quality
7.85
Generally comfortable and spacious rooms with some service issues.
Amenities
8.38
Good variety of amenities available, with no significant complaints.
Value for Money
7.84
Good value given the range of services and amenities provided.
Food and Beverage
8.39
Breakfast and dining options were well-received by the guests.
Overall Experience
7.86
A good experience overall, despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:35

Property Description

Convenient Location and Amenities

Holiday Inn Express Richmond - Midtown offers a convenient stay just 12.7 km from downtown Richmond. Enjoy a seasonal outdoor pool, rooms with a refrigerator, microwave, and free Wi-Fi.

Fitness and Dining Options

Guests can stay active at the gym or dine at the Crossroads Bar and Grill, featuring craft beers, daily specials, and 42" flat-screen TVs.

Meeting Facilities and Nearby Attractions

With 4 meeting rooms and full catering, the hotel is ideal for events. Explore nearby attractions like Virginia Commonwealth University, University of Richmond, and Science Museum of Virginia.

Book your stay at Holiday Inn Express Richmond - Midtown for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1050 reviews
Cleanliness: 7.39
Service: 8.36
Location: 7.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
G
Gabriel Alejandro solo_traveller bo
9
Good price for three days stay
Pros:

It was all good, nothing to add

Cons:

Was all good, nothing to point out

2026-07-24 via Nuitee
S
Shonda solo_traveller us
3
Cons:

Tub would not drain

2026-07-23 via Nuitee
J
Jacob couple us
1
2026-07-22 via Nuitee
S
Sprague family_with_children us
8
Overall, a nice experience!
Pros:

Continental Breakfast and comfortable beds

Cons:

The internet unfortunately didn't work in the rooms.

2026-07-22 via Nuitee
B
Barbara couple us
8
2026-07-21 via Nuitee
I
Itzel Yohali couple us
5
2026-07-20 via Nuitee
A
Amber family_with_children us
10
2026-07-20 via Nuitee
A
Ayala solo_traveller us
10
Pros:

Todo

2026-07-20 via Nuitee
W
Wei couple us
10
Pros:

Holiday Inn Express has always been reliable and clean. We also like the location in Richmond, which is away from the freeway.

2026-07-19 via Nuitee
W
Wenping family_with_children us
6
Pros:

AC is very loud. On the booking website, list parking is available. But parking needs fee.

2026-07-19 via Nuitee
B
Benita Jaspersen solo_traveller us
10
Pros:

Beautiful friendly staff

Cons:

Incidental fee charged never refunded

2026-07-16 via Nuitee
L
Liggins couple us
5
2026-07-14 via Nuitee
J
James solo_traveller us
8
2026-07-14 via Nuitee
J
Jonakova solo_traveller us
10
2026-07-07 via Nuitee
A
Adrian couple us
9
Excellent stay, low cost and accommodating
Pros:

Cleanliness and quiet

Cons:

NA

2026-07-05 via Nuitee
W
Wellington solo_traveller us
3
No water in the shower.
Pros:

Location

Cons:

No water at bathroom... no shower. Terrible experience.

2026-07-05 via Nuitee
P
Puruvi solo_traveller in
8
2026-07-03 via Nuitee
D
Daniel solo_traveller us
3
Broken rooms, no pool, rip off parking
Pros:

Breakfast

Cons:

Charging for parking is a joke. It is a commercial lot with multiple businesses and ample space. It should be free. Complete joke
First night, was in bed and heard a drip. It was coming from the blinds, I assume from the ac upstairs. Notified management and they brought towels and said it would be fixed the next day. One room available, a king, but we had 3 people so that wouldn't work. Was told would be comped but had to call booking. Called booking and they tried to contact hotel with no effect. The next day, we checked in with the front desk, and they said someone would be out to fix it. We left for the day and when we returned, nothing had been done. The afternoon shift had no idea that there was a problem so it had not been relayed or marked down in the system. Needless to say, we were never comped, room was never fixed, and we were never moved.
The pool was not open
The elevator didn't work for the last day so we had to wait 15 plus minutes to get down with our luggage

2026-07-03 via Nuitee
V
Viktoria couple us
8
Pros:

New hotel,renovated,delicious breakfast and complimentary coffe all day.Would stay in future

2026-07-02 via Nuitee
M
matteo solo_traveller us
8
2026-06-29 via Nuitee