Holiday Inn Express Richmond - Midtown by IHG

The info for this hotel states free parking, but yet we were charged $7.00 day for parking. We staying for 5 nights. The checked us in a room and the next morning had to move us for major plumbing issue. My question is, if the new we would have to move in the morning; why put us into that room?? Then to add insult to injury the came knocking on the with to do some other maintenance thing to 2 other people who apparently didn’t for the hotel.
There is no channel guide in the room. We asked for one, they said they get one send up to the room. Still waiting! After being moved, asked the maintenance who assisted us for a body wash since the one in the new room already half empty and said he would. Still waiting on that as well.
We were promised 15,000 points for the inconveniences. Still waiting!
Overall this has been the worst experience at a Holiday Inn and/or IGH Hotel. As Diamond Elite customers we expected better.

Robbed us of our money and charged us twice.

We recently stayed at the Holiday Inn Express Richmond - Midtown by IHG and had a great experience. The hotel was clean, comfortable, and very welcoming, but what really stood out was the outstanding customer service from Nicole at the front desk.

Nicole was incredibly friendly, professional, and genuinely helpful throughout our stay. She went above and beyond to make sure we had everything we needed and made us feel truly welcomed from the moment we arrived. It’s rare to come across someone with such a positive attitude and dedication to customer service, and she absolutely made a lasting impression on our family.

Thank you, Nicole, for making our stay such a positive experience. We will definitely stay here again when we’re in the area!

Not much.

Everything is great for the value . It's not the Waldorf but very good. Can't wait t
o go back . Oh breakfast good Nice gym and great restaurant down the block

Hotel is located just off I-95 in an old shopping centre complex so plenty of parking right next to the door so not too far to move your luggage to the elevators. We had room 602 couldn’t hear any street noise and couldn’t hear any noise from other rooms nor from the hallway, contrary to other reviews I had read. Bed and pillows were very comfy room was very clean and tidy. Staff were friendly. Breakfast was plentiful and always tended to by staff to keep things topped up. We stayed on a Friday night so it was busy the next morning Brekky was scrambled eggs, diced roasted potatoes, bacon, sausage gravy plus pastries, blueberry muffins, toast, yoghurts, fruit and juices… enough choice unless you are a picky eater. Would definitely stay again.

Nicole at the front desk was amazing! She’s the perfect example of what differentiates “customer service” from true hospitality!

We stopped for a night with our dog. Mo at the front desk was professional and helpful. The hotel is clean and comfortable. The noise from the hallway is loud. We would stay here again.