Best Western Premier Richmond City Gateway

Hotels
•
Best Western Premier
7.6 (802 reviews)
4303 Commerce Rd , Richmond , US
+1 804-592-2900

listing image 1
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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Convenient location off I-95 with easy parking
Spacious rooms and comfortable beds (some guests)
Outdoor pool and pleasant poolside space
Good for short stays / fair value
Cons:
Cleanliness problems: stained sheets, dirty bathrooms, found debris
Pool often reported as dirty or poorly maintained
Breakfast selection limited; restaurant service/food inconsistent
Maintenance issues in rooms (loose faucets, cracks, dents)
Occasional serious safety/smell incident reported

Categories

Cleanliness
5.5
Multiple guests reported cleanliness issues: stained bed sheets, a can of tobacco found on the floor, bathroom floors not clean, and recurring reports of a dirty pool.
Service
9.6
Numerous comments praised staff as friendly, accommodating and helpful; a few reviews noted poor customer-service moments, but overall staff interactions were a strong positive.
Location
9
Convenient location right off I-95 with easy on/off access, parking and nearby gas station; some noted the surrounding area is busy with limited nearby restaurants.
Room Quality
7
Rooms were described as spacious, matching photos and having comfortable beds, but several reports cited maintenance issues (loose tub faucet, dents/holes in walls, cracked shower).
Amenities
6.8
Amenities like outdoor pool and poolside space were appreciated, but guests reported a dirty pool, no pool lights, elevators and vending machine outages and other maintenance problems.
Value for Money
7.8
Several guests felt the stay was appropriate for the price and convenient for short stays; food/restaurant missteps and some maintenance issues slightly reduced perceived value.
Food and Beverage
6.5
Mixed to negative comments: breakfast selection was limited (requests for more fruit and better yogurt options) and restaurant service/food quality had notable problems for some guests.
Overall Experience
8.6
Most stays were pleasant with friendly staff, clean rooms for many and enjoyable pool/time to relax; however isolated serious incidents (e.g., gas smell forcing a guest to leave) and maintenance/cleanliness issues tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodations
Best Western Premier Richmond City Gateway boasts stylish rooms with modern amenities like flat-screen TVs, work desks, and complimentary Wi-Fi. Relax in comfort with soft neutral colors and wood furniture.

Dining and Entertainment
Indulge in delectable American cuisine at the sport-themed Sporting News Grill restaurant, and unwind at the bar with a wide selection of wines and spirits. Catch up on your favorite shows on large flat-screen TVs while enjoying daily specials.

Convenient Facilities
Stay active at the 24-hour gym or take a refreshing dip in the outdoor pool. Need to catch up on work? Visit the business center equipped with computer stations and printing services.

Experience the perfect blend of comfort and convenience at Best Western Premier Richmond City Gateway. Book now for an unforgettable stay!

Important information:

This property does not accept cash.

Following CDC Guidelines, the Commonwealth of Virginia has recently lifted the Mask Mandate. Fully vaccinated individuals no longer need to wear a mask indoors except for in the Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 802 reviews
Cleanliness: 5.5
Service: 9.6
Location: 9
Room Quality: 7
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.5
Overall Experience: 8.6
S
Sergiu • solo_traveller • us
10
Easy and quick stop! Everything was clean. The parking is safe too.
2026-10-29 • via Nuitee
C
Chance • couple • us
10
Πολύ ωραία
Pros:

Το δωμάτιο ήταν πολύ όμορφο και όπως στις φωτογραφίες με πολύ χώρο. Άνετο κρεβάτι και ωραίο ντουζ με προϊόντα μπάνιου, καυτό νερό και αρκετές πετσέτες.

Cons:

Έμεινα μόνο ένα βράδυ οπότε δεν βρήκα κάτι που να με ενόχλησε.

2026-10-29 • via Nuitee
C
Claire • couple • us
10
2026-10-27 • via Nuitee
J
Jeremy • couple • us
4
2026-10-27 • via Nuitee
L
Lawrence • family_with_children • us
5
Cons:

Thought handicap room would be same as wheelchair accessible room, was not

2026-10-24 • via Nuitee
J
Johnson • couple • us
10
2026-10-24 • via Nuitee
R
Robert • couple • us
10
2026-10-16 • via Nuitee
K
Kenneth • couple • us
9
2026-10-14 • via Nuitee
M
Michael • couple • us
8
2026-10-11 • via Nuitee
D
Daniel • solo_traveller • us
10
Pros:

Conveniently located

Cons:

Nothing

2026-10-08 • via Nuitee
P
Patricia • couple • us
8
will stay again
Pros:

location off of I95 in VA, easy on & off plus a gas station off the exit. parking was easy. outdoor space near pool was nice to read.

Cons:

the breakfast, more selections, yogert in containers, not a machine, more fruit options

2026-09-10 • via Nuitee
B
BermyFam • solo_traveller • bm
8
2026-09-08 • via Nuitee
N
Nadine • family_with_children • de
9
2026-09-06 • via Nuitee
M
Marie+anne • extended_group • fr
10
2026-08-28 • via Nuitee
S
Susan • couple • us
1
Gas smell. Left. Had to find another hotel last minute late.
Pros:

Gas smell. Had to leave. Never even unpacked. Dangerous.

Cons:

Gas smell.

2026-08-25 • via Nuitee
Z
Zenaida • extended_group • us
10
It was very nice. It was just for one night, but we got to enjoy the pool and got to relax, which is what I wanted.
Pros:

Everything was clean and pool was very nice

Cons:

Nothing, everything was fine

2026-08-20 • via Nuitee
M
Matthew • family_with_children • us
7
Staff was great and room had everything we needed.
Pros:

Staff, room, and breakfast were great.

Cons:

Pool wasn’t very clean.

2026-08-18 • via Nuitee
M
Matthew • family_with_children • us
7
Had everything we need and staff was great, only some minor repair and cleaning needed.
Pros:

Access to a pool, the rooms were well equipped, staff was friendly, and breakfast was good.

Cons:

Pool was dirty, but not terrible. Rooms were in need of some repair (tub faucet was pulling out and some dents/holes in walls).

2026-08-18 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-08-16 • via Nuitee
A
Ar2213 • solo_traveller • us
5
2026-08-13 • via Nuitee