Best Western Premier Richmond City Gateway

Hotels
•
Best Western Premier
7.8 (993 reviews)
4303 Commerce Rd , Richmond , us
+1 804-592-2900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast options
Convenient location
Cons:
Cleanliness issues
Noise from adjoining rooms
Some maintenance concerns

Categories

Cleanliness
5.8
Multiple reviews mentioned cleanliness issues, including the presence of debris and uncleanliness.
Service
9.3
Consistently positive remarks about staff being friendly and helpful.
Location
8.8
Positive comments about convenience and accessibility of the location.
Room Quality
7.3
Some issues with room quality were noted, but overall comfortable.
Amenities
7.8
Decent amenities but some noted areas for improvement.
Value for Money
7.3
Concerns about price being higher than expected for some guests.
Food and Beverage
8.3
Positive feedback on breakfast and options available.
Overall Experience
7.8
Mixed sentiments but overall satisfactory with some clear highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:51

Property Description

Luxurious Accommodations
Best Western Premier Richmond City Gateway boasts stylish rooms with modern amenities like flat-screen TVs, work desks, and complimentary Wi-Fi. Relax in comfort with soft neutral colors and wood furniture.

Dining and Entertainment
Indulge in delectable American cuisine at the sport-themed Sporting News Grill restaurant, and unwind at the bar with a wide selection of wines and spirits. Catch up on your favorite shows on large flat-screen TVs while enjoying daily specials.

Convenient Facilities
Stay active at the 24-hour gym or take a refreshing dip in the outdoor pool. Need to catch up on work? Visit the business center equipped with computer stations and printing services.

Experience the perfect blend of comfort and convenience at Best Western Premier Richmond City Gateway. Book now for an unforgettable stay!

Important information:

This property does not accept cash.

Following CDC Guidelines, the Commonwealth of Virginia has recently lifted the Mask Mandate. Fully vaccinated individuals no longer need to wear a mask indoors except for in the Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.8
Based on 993 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.3
Overall Experience: 7.8
M
Marie+anne • extended_group • fr
10
2026-08-28 • via Nuitee
S
Susan • couple • us
1
Gas smell. Left. Had to find another hotel last minute late.
Pros:

Gas smell. Had to leave. Never even unpacked. Dangerous.

Cons:

Gas smell.

2026-08-25 • via Nuitee
Z
Zenaida • extended_group • us
10
It was very nice. It was just for one night, but we got to enjoy the pool and got to relax, which is what I wanted.
Pros:

Everything was clean and pool was very nice

Cons:

Nothing, everything was fine

2026-08-20 • via Nuitee
M
Matthew • family_with_children • us
7
Had everything we need and staff was great, only some minor repair and cleaning needed.
Pros:

Access to a pool, the rooms were well equipped, staff was friendly, and breakfast was good.

Cons:

Pool was dirty, but not terrible. Rooms were in need of some repair (tub faucet was pulling out and some dents/holes in walls).

2026-08-18 • via Nuitee
M
Matthew • family_with_children • us
7
Staff was great and room had everything we needed.
Pros:

Staff, room, and breakfast were great.

Cons:

Pool wasn’t very clean.

2026-08-18 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-08-16 • via Nuitee
A
Ar2213 • solo_traveller • us
5
2026-08-13 • via Nuitee
D
David • family_with_children • us
3
Employees need a customer service class or something. No one was happy to be there or offer help.
Pros:

The breakfast was the only positive thing there.

Cons:

I found a can of tobacco on the floor in my room. Bed sheets had stains on them. Outlets did not work after the first day. No pool lights. Pool was dirty after storm. Pool seems like it’s falling apart. Elevators took turns being out of service. Vending machine was out of service. Each hallway had its own temperature.

2026-08-08 • via Nuitee
K
Kleily • couple • us
9
I had a wonderful stay would come again
Pros:

I loved that everyone one was nice and accommodating

Cons:

The pool needed to be cleaned but it was enjoyable

2026-08-06 • via Nuitee
S
Saurabh • couple • us
10
2026-08-05 • via Nuitee
R
Ramia • couple • us
8
Cons:

That they knocked on my door and told me check out time was at 11am when it says 12pm

2026-08-03 • via Nuitee
C
Cary • couple • us
10
Pleasant stay.
Pros:

Quiet, clean, friendly staff

2026-08-03 • via Nuitee
A
Ann • family_with_children • us
6
While the location is right off I-95 it is in a very busy area with no restaurants nearby except McDonalds and Subway (v
Pros:

Onsite restaurant, outdoor pool, friendly staff, especially the young man running the bar/restaurant

Cons:

Location is in a very busy area, no restaurants nearby except in the hotel.

2026-07-25 • via Nuitee
J
Janna • couple • us
8
2026-07-18 • via Nuitee
M
McQueary • solo_traveller • us
10
2026-07-17 • via Nuitee
B
Blanca • couple • us
10
Pros:

It is in a very convenient area. Staff were very friendly.

2026-07-14 • via Nuitee
C
Cindy • couple • us
8
2026-07-13 • via Nuitee
K
Kara • couple • us
10
Great stay, needs a better breakfast but otherwise I enjoyed it!
Pros:

Honestly, for what it was worth and what for how long I needed the room for was spot on. The area looks a little skeptical but it was actually pleasant and easy to get around.

Cons:

What I didn’t like about the property was the Breakfast options. It’s in a very cute area but with a very small selection and if you’re not a pork eater they did not have any other meat options.

2026-07-13 • via Nuitee
B
Brian • couple • us
5
Will not sray here again or recommend to anyone.
Pros:

Not applicable

Cons:

Dinner in restaurant wasn’t very good. Brought salads but no silverware or dressing. Ordered Monterey Chicken but brought Chicken Sandwich instead, was late so ate it anyway. Food was okay but not great. Shower wall had a big crack recently filled with caulk, looked ugly.

2026-07-13 • via Nuitee
L
Lovelace • couple • us
7
I was disappointed, given a breakfast free due to my stay but told I must eat it in the dining area.
Pros:

I decided not to eat breakfast and I was concerned about the cleanliness of the floors and bathroom.

Cons:

The bathroom floor wasn't clean, the bath tub was broken and had a loose faucet.

2026-07-13 • via Nuitee