Holiday Inn Express Charleston-Civic Center by IHG

Hotels
•
Holiday Inn Express
8.3 (1556 reviews)
100 Civic Center Drive , Charleston , US
+1 304-345-0600

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noise disturbances
Inconsistent service experiences

Categories

Cleanliness
7.13
Some reviews mention dirty conditions and a bad smell, indicating a need for improvement.
Service
8.6
Standard quality for this hotel tier; staff were generally described as friendly.
Location
9.14
Consistently praised for being conveniently located near attractions.
Room Quality
8.09
Mixed comments on comfort; some rooms reported not meeting expectations.
Amenities
8.12
Amenities like breakfast were enjoyed, although some issues with equipment were noted.
Value for Money
8.58
General consensus indicates good value for the prices charged.
Food and Beverage
8.13
Breakfast received positive mentions but noted some issues with availability.
Overall Experience
8.6
Overall positive experiences highlighted, despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Convenient Location
Located next to the Charleston Civic Center Coliseum, the Holiday Inn Express Charleston Civic Center offers easy access to local attractions.

Comfortable Accommodations
Each guest room is equipped with cable TV, free Wi-Fi, and a tea/coffee maker for your convenience.

Amenities for Every Guest
Enjoy a hot daily breakfast, free shuttle service, 24-hour fitness center, and business center during your stay.

Book your stay at the Holiday Inn Express Charleston Civic Center for a comfortable and convenient experience in Charleston, West Virginia.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CRW

Location

Guest Reviews

8.3
Based on 1556 reviews
Cleanliness: 7.13
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
P
Pamela • solo_traveller • us
10
2026-09-19 • via Nuitee
C
Cliff • family_with_children • us
7
Our stay was good
Pros:

Room was clean. Breakfast was sufficient

Cons:

Room felt small cramped. A/c thermostat hard to use.

2026-09-18 • via Nuitee
D
DEEPAK Gunaji • family_with_children • us
1
2026-09-18 • via Nuitee
D
Denise • extended_group • us
7
2026-09-17 • via Nuitee
S
Stephen • family_with_children • us
6
It was ok. Check in person was so rude.
Pros:

Lighting, location

Cons:

Front desk staff at check in was extremely rude.
Check out person in the morning was actually pleasant.

2026-09-15 • via Nuitee
S
Steven • couple • us
5
2026-09-15 • via Nuitee
D
Derek • couple • us
8
2026-09-15 • via Nuitee
M
Michele • solo_traveller • us
9
2026-09-15 • via Nuitee
P
Peter • couple • us
7
Cons:

The billing I was quoted a price of $145 but the final price was $195.

2026-09-14 • via Nuitee
M
Melissa • family_with_children • us
10
2026-09-14 • via Nuitee
A
Ashlee Scoggan • solo_traveller • us
10
Another great stay!
Pros:

This is our Go To place to stay when we're in town. The staff is always friendly and so helpful. The rooms are clean and comfortable. Breakfast is good, the attendant during our stay did a great job keeping up when it was extra busy.

Cons:

It wasn't a big deal, but our room did not have a remote for the tv. We looked everywhere and were unable to find it. Since the tv itself only had an On/Off switch, it was stuck on Nickelodeon and o way to change it. It could have been worse, at least it wasn't stuck on Fox News!!

2026-09-14 • via Nuitee
C
Carrico • solo_traveller • us
9
Cons:

I love the short walk across the street to the Civic Center

2026-09-14 • via Nuitee
K
Kayla • solo_traveller • us
9
Pros:

Close to civic center

Cons:

Communication between booking and hotel was little confusing

2026-09-14 • via Nuitee
N
Nabin • couple • us
9
Good
Cons:

Breakfast

2026-09-13 • via Nuitee
R
Rachel • solo_traveller • us
1
Pros:

The one person working did a good job even though he was working alone.

Cons:

The first hotel room we were given didn't have clean sheets. It seemed like the bed had been made but the sheets not changed. There was even hair in the bed. The person working gave us a different room which seemed to have clean sheets but the carpet looked like it hadn't been vacuumed and the chair had stains all over it. One of the elevators wasn't working while we were there either.

2026-09-12 • via Nuitee
W
Weiss • solo_traveller • us
10
2026-09-09 • via Nuitee
J
Joanne • couple • us
10
2026-09-07 • via Nuitee
P
patricia • extended_group • us
1
The whole night stands didnt work. Not the usb electric plug phone lamps nothing. They couldn't help
Pros:

It was tupical. Good clean

Cons:

The bathroom and entry floor was very dirty. The bathroom mirror light isn't bright. Had a hard time putting on makeup.

2026-09-06 • via Nuitee
P
Petrisse • solo_traveller • us
8
I will return to this location again.
Pros:

Easy access to the freeway and a refuel station

Cons:

My sheets were stained. Looking like someone ate pizza in the bed. And staff just washed and used the stained sheets. Breakfast was nice

2026-09-05 • via Nuitee
J
Joseph • couple • us
9
2026-09-01 • via Nuitee