Fiesta Americana Reforma

Hotels
•
Fiesta Americana Hotels and Resorts
8.4 (2678 reviews)
Paseo de la Reforma 80 Colonia Juarez , Mexico City , MX
+52 55 5140 4100

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (close to Zócalo, concerts and dining)
Clean rooms and comfortable beds mentioned often
Friendly and attentive staff in many reviews
Good views from some rooms
Positive comments about breakfast (in some stays)
Convenient dining options around the hotel
Cons:
Isolated but serious front desk/customer service failure reported
Rooms and bathrooms show age; some need renovation
Hot water regulation issues in at least one room
Air conditioning failures and clogged sink/shower reported
Small room sizes / limited bathroom space
Breakfast not included or limited spread for the price
Locked minibar / faulty in-room appliances (coffee maker, lamp)
Construction noise reported by one guest

Categories

Cleanliness
8.6
Generally reported as clean (multiple guests noted clean rooms and beds), though a few reviews mentioned dirty floors, clogged sinks/showers and occasional housekeeping lapses.
Service
8.4
Staff are often described as friendly and attentive (help with luggage, welcoming reception), but there are notable service failures reported (an unprofessional/rude front desk incident and inconsistent in-room attention).
Location
9.8
Repeatedly praised as an excellent location — close to Zócalo, concert venues and many dining options; many guests highlighted the convenience and views.
Room Quality
7.6
Rooms are functional but show their age for some guests: small rooms, worn bathrooms, mattress concerns, and reported issues like malfunctioning hot water or lamps.
Amenities
8
Mixed reports: basic amenities present but some problems noted (AC failures, clogged fixtures, locked minibar, faulty in-room coffee maker) and variable communication about what is available.
Value for Money
7.4
Several guests felt the cost–benefit was lacking (high price without included breakfast, limited breakfast spread for the price), lowering perceived value.
Food and Beverage
8.2
Food feedback is mixed — some praise for breakfast (specific positive mention of Saturday breakfast) but others expected a better spread given the price.
Overall Experience
9.2
Overall impressions are positive with many guests saying the stay was excellent or exceeded expectations, largely driven by location and friendly staff despite some maintenance and service hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodation

Fiesta Americana Reforma in Mexico City offers a 5-star experience with air-conditioned rooms, a coffee machine, and a flat-screen TV. Each room is equipped with modern amenities to ensure a comfortable stay.

Convenient Facilities

Guests can enjoy the convenience of a fitness centre, terrace, and a 24-hour front desk. The hotel also provides free WiFi, room service, and a restaurant and bar on-site.

Prime Location

Situated just 1.5 km from Museo de Memoria y Tolerancia, this hotel is centrally located near popular attractions such as Museo de Arte Popular and The Museum of Fine Arts. With the Benito Juarez International Airport only 11 km away, Fiesta Americana Reforma is the perfect choice for your stay in Mexico City.

Ready to experience luxury and convenience at Fiesta Americana Reforma? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Other restrictions may apply. Not combinable with any other promo unless specified. Please note that the property offers guest access with a guide dog.

Please note that all guests{, including children,} need to provide a valid ID/government-issued ID/passport/student ID, at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.4
Based on 2678 reviews
Cleanliness: 8.6
Service: 8.4
Location: 9.8
Room Quality: 7.6
Amenities: 8
Value for Money: 7.4
Food and Beverage: 8.2
Overall Experience: 9.2
M
Martha • extended_group • us
8
2026-10-29 • via Nuitee
Z
Zamudio • family_with_children • mx
10
2026-10-29 • via Nuitee
A
Ariel • solo_traveller • es
8
Pros:

La ubicación

Cons:

Que no permitan pagar con mi wallet del móvil.

2026-10-28 • via Nuitee
J
jaime • solo_traveller • es
10
2026-10-27 • via Nuitee
A
ADAM • family_with_children • mx
10
2026-10-27 • via Nuitee
M
Meghna • extended_group • mx
1
Very unprofessional front desk agents
Pros:

The location was good, rooms were clean.

Cons:

We stayed in two rooms for two nights with my aged parents, and I am currently pregnant. On the second day of our stay, after returning from a tour around 4:30 PM (having been out since 10:00 AM), we discovered that our key cards suddenly stopped working for both of our rooms.

Given our vulnerable situation—traveling with elderly parents and my pregnancy—my husband went down to reception to get the cards reactivated quickly. Instead of receiving assistance or being given priority given the circumstances and the fact that this was an error on the hotel's part, he was told to stand in the massive check-in queue and wait his turn, which would have taken hours.

When my husband explained the situation, the receptionist, Cecilia, was rude and unhelpful, insisting that we wait in line like everyone else. Expecting guests who are already checked in and locked out of their rooms due to a technical glitch to wait hours in a regular check-in line is completely unreasonable and displays a total lack of basic hospitality standards. Cecilia’s unprofessional attitude and lack of empathy are deeply disappointing.

I expect management to address this training and customer service failure promptly.

2026-10-27 • via Nuitee
A
Antonio • couple • mx
10
2026-10-27 • via Nuitee
R
Rodolfo • couple • gt
9
Muy agradable y confortable
Pros:

Localización, limpieza, servicio del personal , desayuno del sábado

2026-10-26 • via Nuitee
D
De Los Santos Paz • family_with_children • mx
8
Pros:

La ubicación

Cons:

Una de las habitaciones que reservé, no funcionaba bien el agua caliente. No se podia regular el agua.

2026-10-22 • via Nuitee
B
BEATRIZ • couple • us
10
Had a very good time, I went to Stelaris for a concert , loved it
Pros:

Clean, close to el Zocalo,

Cons:

All was good

2026-10-21 • via Nuitee
A
Adolfo • couple • us
8
2026-10-20 • via Nuitee
V
Víctor Manuel • extended_group • mx
10
2026-10-19 • via Nuitee
V
Veronica • couple • us
8
Tolerable
Pros:

Friendly staff

Cons:

The air conditioning did not work, the sink and shower were clogged, and the floors were dirty.

2026-10-19 • via Nuitee
I
Ingrid • extended_group • do
9
Muy bien
Pros:

Todo bien

2026-10-17 • via Nuitee
I
Itav • solo_traveller • pa
8
2026-10-15 • via Nuitee
I
Itav • couple • pa
8
Pros:

Location

Cons:

Small room. Matress

2026-10-15 • via Nuitee
J
JUAN PABLO • couple • mx
10
2026-10-13 • via Nuitee
A
Arroyo • couple • gt
10
Excelente ubicación y extraordinario servicio
Pros:

La ubicación es excelente.

Cons:

El hotel ya se ve algo viejo

2026-10-12 • via Nuitee
E
Ernesto • solo_traveller • gt
8
Pros:

Ubicación

2026-10-09 • via Nuitee
G
George • extended_group • ae
8
Pros:

the location and the dinning options around the hotel

Cons:

for the price we pay, we could have had a better breakfast spread

2026-10-09 • via Nuitee