Holiday Inn Merida by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (94 reviews)
Av Colon No 498 , Mérida , MX
+52 999 942 8800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near attractions and conference center
Friendly, helpful and attentive staff
Comfortable rooms with accessible features available
Good buffet and dinner options
Cons:
Men's restroom cleanliness near breakfast needs improvement
Breakfast noted as an expensive add-on
Pool area requires maintenance
At least one reviewer strongly discouraged staying at this property

Categories

Cleanliness
7.6
Multiple guests praised rooms but one review specifically requested improved cleaning in the men's restrooms near the breakfast buffet, indicating cleanliness is slightly below average.
Service
9.2
Consistently strong positive mentions: 'friendly and helpful staff', 'servicio y trato de todos los empleados', 'Atendimento excelente', and multiple notes about very kind/attentive personnel justify a high service score.
Location
9.4
Repeatedly praised across reviews as 'very good/excellent location', close to conference center, Paseo Montejo and nearby attractions — location is a major strength.
Room Quality
8.9
Guests complimented the rooms (comfortable, accessible features like grab bars and shower chair, overall comfort), supporting a strong room-quality rating.
Amenities
7.8
Amenities receive mixed feedback: breakfast buffet and dining were praised, but the pool area was noted as needing maintenance, so amenities are somewhat below top-tier.
Value for Money
7.6
One guest specifically called breakfast an expensive add-on and overall value has minor concerns despite generally positive stays, pulling this score below the target.
Food and Beverage
8.6
Food was described positively ('desayuno bufete y cena, muy rico') though one guest noted breakfast cost as an extra; overall F&B leans positive.
Overall Experience
8.1
Most reviews describe an excellent/pleasant stay with good location and service, but a strongly negative 'Avoid this IHG Property' comment lowers the overall experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Amenities
This hotel in Mérida's financial district boasts an outdoor pool, fitness center, and air-conditioned rooms with free Wi-Fi and cable TV.

Culinary Delights
Indulge in Mexican grill specialties and international cuisine at the on-site restaurants. Don't forget to unwind at Le Cocay Bar with live music and refreshing drinks.

Convenient Location
Explore the nearby Mayan ruins of Chichen Itza and Uxmal within a short journey. Plus, with Mérida Cathedral just 1.5 km away and the airport a mere 15-minute drive, your stay is filled with convenience.

Book now for an unforgettable experience at Holiday Inn Mérida!

Important information:

For any room including breakfast, the rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MID

Location

Guest Reviews

8.4
Based on 94 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9.4
Room Quality: 8.9
Amenities: 7.8
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 8.1
R
Raúl • family_with_children • mx
10
2026-10-30 • via Nuitee
R
Roreyes • couple • mx
10
Agradable
Pros:

La habitación

Cons:

Todo bien

2026-10-20 • via Nuitee
K
Kerry • solo_traveller • au
8
Comfortable hotel with friendly and helpful staff.
Pros:

Close to conference center and walking distance to tourist areas.

Cons:

Breakfast was an expensive add on.

2026-10-16 • via Nuitee
G
Giovanny • family_with_children • mx
8
2026-10-14 • via Nuitee
S
Samantha Elizabeth • solo_traveller • mx
10
Pros:

El servicio y trato de todos los empleados.
Muy buena ubicación.
El desayuno bufete y cena, muy rico.

Cons:

Mejorar limpieza en los sanitarios de hombres, que se encuentran antes del acceso al desayuno bufete.

2026-09-09 • via Nuitee
E
Edgar Maldanis • solo_traveller • br
10
Pros:

Atendimento excelente. Ótima localização e conforto

2026-09-06 • via Nuitee
M
Myriam • couple • es
10
2026-08-06 • via Nuitee
I
I6987QZmatthewm • Couples
2
Avoid this IHG Property
Pros:

I am an IHG Diamond Elite member who usually stays at IHG properties as a frequent traveler around the U.S. and Mexico primarily, perhaps once per month on average, but I would strongly recommend travelers avoid this specific property.

2026-07-12 • via Tripadvisor
M
Manrique • solo_traveller • mx
10
Pros:

Todo muy bien, ubicación, personal muy amable, solicite habitación para persona con poca movilidad y cuenta con barandales en regadera y wc, silla para regadera y apoyo con silla de ruedas, todo excelente 👌

Cons:

Solo le falta un poco de mantenimiento al área de la alberca, pero el personal muy amable

2026-06-10 • via Nuitee
G
Gaytan • solo_traveller • mx
9
2026-06-02 • via Nuitee
J
Jose Alberto • couple • mx
9
Excelente estancia y excelente ubicación.
Pros:

Excelente ubicación, cerca de paseo Montejo y el Starbucks, la Casa Montes Molina, Cafeterías y Restaurantes.

2026-05-28 • via Nuitee
A
alvaro • extended_group • mx
7
2026-04-13 • via Nuitee
N
NORELY • family_with_children • mx
10
Excelente ubicacion y súper comodo
Pros:

Excelente ubicacion, trato y comodo

2026-04-09 • via Nuitee
R
Roreyes • family_with_children • mx
8
Necesitan mejorar
Pros:

Restaurant

Cons:

Atención

2026-04-08 • via Nuitee
• family_with_children • mx
9
2026-04-07 • via Nuitee
M
Morales Lopez • family_with_children • mx
10
2026-04-06 • via Nuitee
D
Diana Victoria • family_with_children • mx
10
Pros:

La limpieza , el trato de su personal y muy buena comida

2026-04-04 • via Nuitee
F
Francisca • family_with_children • es
5
2026-03-25 • via Nuitee
A
Axel • couple • mx
10
2026-03-25 • via Nuitee
R
Ramos • family_with_children • mx
10
muy bien
Pros:

Muy bien.

Cons:

La musica de una fiesta hasta la madrugada.

2026-03-23 • via Nuitee