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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Games room
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Billiards
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Wheelchair accessible
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Snack bar
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Indoor pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
Review Highlights
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Property Description
Modern Accommodations
Tru By Hilton Edmonton Windermere, located 12 km from Fort Edmonton Park, offers contemporary rooms with air conditioning and TVs.
Convenient Amenities
Guests can take advantage of the fitness centre, free private parking, and shared lounge during their stay.
Delicious Dining Options
Start your day right with a buffet or continental breakfast at this 3-star hotel with a 24-hour front desk.
Book a stay at Tru By Hilton Edmonton Windermere for a comfortable and enjoyable experience.
When travelling with pets, please note that an extra charge of 35 per pet, per night applies in case stay is from 1 to 4 nights. In case is for 5 nights or longer, a extra charge of 125 CAD per pet, per night applies. Please note that a maximum of 2 dogs/cats is allowed per stay.
A deposit may be required at the property.
Location
Guest Reviews
Due to my schedule I did a couple early check-in without any problem with two different front desk members...
That made me valued and understood.
The front desk member that day was very mean and rude. She had no respect or understanding. I had to book the near by hotel for accommodation because I was already tire and waiting longer was out of question.
Great value including breakfast. Staff were very accommodating
Great location. Comfy beds. Super clean.
Na
有点冷！
This hotel has several positive qualities. The location is excellent, the facilities are good, the bathroom was very clean, the room was generally in good condition, and the staff were friendly in their initial interactions.
Unfortunately, what happened during my stay completely overshadowed these positives and left me with a very poor impression of the hotel’s management and billing practices.
After my first night, while I was still checked in and had another night remaining, the hotel charged my credit card C$265 without informing me beforehand or obtaining my consent. When I questioned the charge, I was told that a stain had been found on the mattress and that the fee was intended to cover cleaning, sanitization, and the time the room might be unavailable for guests.
I immediately challenged this claim and asked the front desk to show me the alleged stain. They showed me some pictures on their computer, but when I returned to my room and thoroughly inspected the mattress and bedding myself, I could not find the major stain they were claiming justified such a substantial charge. I did notice a few small, yellowish marks that appeared to be older, which is not unusual for a mattress that has been used by many hotel guests over time. However, I could not identify any fresh or significant stain that justified a C$265 charge.
I contacted the manager, who was not present at the time, and firmly disputed the charge. I requested that someone come to my room and physically point out the exact location of the alleged stain. After a long wait, staff eventually came up, but instead of clearly identifying the specific stain, the discussion turned into explanations that any stain, even something as minor as ketchup, could attract the charge.
The following morning, before checking out, I again insisted that the hotel show me the exact location of the stain. Two staff members went into the room with my wife and searched the mattress and bedding. They could not identify the stain they had claimed was there, and they took videos during their inspection.
After a prolonged and frustrating dispute, I stood my ground, and the hotel eventually reversed the C$265 charge.
Clean pool, nice gym.free breakfast and free coffee and coffee.
A cleaner opened my door without knocking while my husband was lying on the bed just with his boxers. The toilet sink drain in my room wasn't good at all. It took several minutes for the water to drain.
Bed and covers were good
Internet speed really slow. 4mb download speed and 2mb upload speed
The location was chosen because I had an appointment accross the street. Was very handy and very quiet. If I was just wanting a leisurely stay in Edmonton, this is a bit out of the way.
It's cute and there are a few things for kids to do. The bed was fairly comfortable asides from the fact that you'll roll into the centre because it's worn down so much.
There was mold in the shower, clumps of hair on the ground, and never ending banging and hums from inside the wall (like a dog barking underwater). The hooks for the towels in the bathroom also don't hold the towels (they just slip right off).
Good price, clean comfortable bed and room.
Bed was squeaky
Chambre confortable et bien placée
Le petit déjeuner (qualité)
Quite environment
Limited work out equipment in the gym
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