The Heritage Chiang Rai Hotel and Convention

Hotels
8.6 (1893 reviews)
199, Moo 13, Sansai, Mueang Chiang Rai , Chiang Rai , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Very clean rooms
Large swimming pool (late hours)
Good breakfast variety
Comfortable and spacious rooms
Luxurious standard and decor
Gym available
Plenty of parking
Consistent high quality/service
Great location (for many guests)
Cons:
Extra bed charged at a high rate
Limited hot breakfast choices and pastries
No halal food options in breakfast buffet
No on-site massage rooms
Some reports of sagging beds in rooms
No Smart TV in some rooms
Occasional worn bathroom/drain issues
Perceived price too high by some guests

Categories

Cleanliness
9.2
Many reviews explicitly praise cleanliness ('Impeccable', 'สะอาด', 'Very clean'), indicating a strong positive sentiment.
Service
9.4
Service repeatedly highlighted as a strength ('lovely staff', 'friendliest team', 'staffs was nice and friendly', consistent high quality), indicating excellent service.
Location
8.6
Mixed mentions: several reviewers praise the location ('excellent', 'ทำเลที่ตั้งดี'), while at least one lists location as a con; overall slightly above average.
Room Quality
8.4
Rooms generally described as comfortable and spacious, with positive mentions of specific rooms, but some issues noted (sagging bed, occasional worn bathroom/drain).
Amenities
8.7
Amenities such as a large pool (late hours), gym and parking are praised, though some gaps noted (no massage rooms, no halal options, no Smart TV).
Value for Money
7.5
Several reviewers raise value concerns (extra bed cost nearly as much as a room, 'nothing special for the price'), pulling this category down.
Food and Beverage
8
Breakfast and restaurant food are often praised for variety and quality, but some complaints about limited hot options, pastries and lack of halal choices.
Overall Experience
9
Numerous glowing overall comments ('completely blew us away', repeat stays, would return/recommend) indicate a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:10

Property Description

Luxurious Accommodation
The Heritage Chiang Rai Hotel and Convention - SHA Extra Plus, located near Central Plaza ChiangRai, offers 5-star accommodation with a range of amenities. The air-conditioned rooms are elegantly furnished and equipped with modern facilities, ensuring a comfortable stay for guests.

Leisure and Wellness Facilities
Guests can relax and unwind at the outdoor swimming pool, stay active at the fitness centre, or take a leisurely stroll in the beautiful garden. The hotel's terrace provides stunning city views, creating a serene atmosphere for a perfect getaway.

Dining Experience
Indulge in a delightful culinary experience at the on-site restaurant offering a variety of dishes, or unwind with a refreshing drink at the bar. The daily breakfast buffet with American and Asian options ensures a great start to the day.

Experience luxury and comfort at The Heritage Chiang Rai Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1893 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 8.4
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9
A
An • family_with_children • nl
7
Prima afgezien van de efficientie van het personeel in het restaurant.
Pros:

Update van de kamers. Goed ontbijt. Vriendelijke receptie. Goede faciliteiten.

Cons:

Restaurant voor het diner. Het eten kwam heel laat en ook niet tegelijkertijd. De bediening was, sommige waren behulpzaam en sommige helemaal niet. Ze waren niet efficient zoals het niet gelijk vragen bij het bestellen of we wat wilden drinken en het drinken kwam ook niet tegelijkertijd maar ook niet snel. Hierin zou wel wat verbeterd kunnen worden.

2026-08-10 • via Nuitee
J
Javier • extended_group • es
7
Pros:

Habitaciones muy espaciosas

Cons:

Algo de humedad en las habitaciones

2026-08-07 • via Nuitee
V
Vassili Sandqvist • solo_traveller • se
10
2026-08-06 • via Nuitee
N
Nicole • family_with_children • ch
10
Pros:

Top Hotel

2026-08-05 • via Nuitee
C
CRI_160 • solo_traveller • it
7
Poteva andare meglio, molto meglio...
Pros:

Hotel grande e ben tenuto. Suite immensa.

Cons:

Purtroppo l'ultmo giorno abbiamo trovato una blatta in bagno, una così grande non l'avevo mai vista in vita mia. Ovviamente questo episodio ha rovinato tutto il soggiorno.

2026-08-02 • via Nuitee
宏立 • solo_traveller • tw
9
2026-07-25 • via Nuitee
R
Rgt • family_with_children • fr
9
2026-07-22 • via Nuitee
M
Marta • solo_traveller • es
9
Pros:

Alojamiento y buffet del desayuno

Cons:

La ubicación

2026-07-19 • via Nuitee
M
Melanie • family_with_children • au
8
Pros:

Late pool hours (9pm), lovely staff

Cons:

For an extra bed the charge was going to be almost as much as the room!

2026-07-19 • via Nuitee
N
Noraset​ • solo_traveller • th
10
Pros:

สะอาด

2026-07-15 • via Nuitee
L
Lea • couple • fr
8
Très bien séjour
Pros:

Hôtel est propre

Cons:

Jolie hôtel je veux retourner à l’occasion,

2026-07-14 • via Nuitee
L
Lucia • couple • es
8
2026-07-12 • via Nuitee
B
Bernhard • family_with_children • at
10
Pros:

Sehr ruhig.

2026-07-07 • via Nuitee
S
sattarshetty • family_with_children • th
8
2026-07-05 • via Nuitee
C
Claus • family_with_children • dk
8
Pros:

Endelig et hotel, hvor den ekstra seng man tilbyder, har samme gode kvalitet som de senge man allerede har på værelset. Det satte vores søn stor pris på:-)
Vi kommer gerne igen.

2026-07-02 • via Nuitee
A
Andres Julian • couple • au
10
2026-07-01 • via Nuitee
C
Claude • solo_traveller • fr
8
plutôt bien
Pros:

le confort, la qualité de l'hébergement, le personnel, l'insonorisation de la chambre, le parking véhicule.

Cons:

le petit déjeuner : choix et qualité des plats chauds et des viennoiseries trop faibles.

2026-06-30 • via Nuitee
E
Ethan • family_with_children • us
10
We only stayed there for 2 nights and 3 days. Our stay was really nice, the staffs was nice and friendly. The bed there
Pros:

Very clean. Luxurious hotel.

2026-06-29 • via Nuitee
J
James • couple • ca
10
2026-06-27 • via Nuitee
C
Cameron • couple • gb
10
Would highly recommend!
Pros:

Everything was perfect from the staff to the room. The restaurant food was amazing and cooked perfectly to how I asked. Would come back again for sure!

2026-06-27 • via Nuitee