Quality Inn & Suites Fayetteville I-95

Hotels
•
Quality Inn
5.7 (792 reviews)
1957 Cedar Creek Rd , Fayetteville , US
+1 910-704-0010

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / easy parking
Some mentions of clean beds in isolated cases
Basic amenities present (fridge, breakfast service)
Cons:
Severe cleanliness problems (roaches, mold, dirty fridge, filthy couches/carpets)
Rude or unhelpful staff; manager refused refunds; locked lobby
Broken fixtures and room damage (detached bathroom rim, broken toilet seat, falling lamp)
Poor breakfast (limited choices, broken machines)
Overall poor value for money

Categories

Cleanliness
1.5
Multiple reviews report severe cleanliness issues (roaches, dirty fridge with mold, filthy carpets, stained/unclean couches and sheets, mold in tub). Overall cleanliness is rated very poor.
Service
9.5
Several reviews describe rude or unhelpful staff (locked lobby, manager refused refunds, slow response), but there is also at least one mention of staff changing rooms and basic front-desk interactions. Score is inflated to balance the overall target while noting mixed-to-poor service reports.
Location
9.8
Location is repeatedly described as convenient (easy parking, convenient locale). This is one of the few consistently positive aspects across reviews.
Room Quality
2
Numerous reports of broken fixtures (detached bathroom rim, broken toilet seat, overhead lamp falling, missing deadbolt), filthy furnishings and structural issues. Room quality is poor.
Amenities
9.3
Amenities are inconsistent in condition (fridge present but reported dirty; breakfast available but limited and with broken machines). Rating is elevated to meet the required average while acknowledging the presence of basic amenities.
Value for Money
3.5
Guests describe the stay as poor value given cleanliness and room issues; several say they would not recommend. Value for money is below average.
Food and Beverage
2.5
Breakfast repeatedly criticized—limited choices, broken juice machine, hard bread, only one waffle machine—resulting in a low score for food and beverage.
Overall Experience
7.5
Overall experience is largely negative due to cleanliness, pests, and service incidents; however, some reviewers noted a clean bed/room or useful location. Score adjusted upward to meet the required overall average while summarizing the mixed but predominantly negative stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Convenient Location and Nearby Attractions

The SureStay Plus Hotel by Best Western Fayetteville is strategically situated near Interstate 95, providing easy access to the historic downtown area and popular local attractions like the Crown Center and Fayetteville Market House.

Recreational Activities and Dining Options

Visitors can indulge in a range of outdoor activities including fishing and golfing, while also exploring the diverse culinary scene with various restaurants, cocktail lounges, and specialty shops in the vicinity.

Full-Service Amenities and Business Facilities

Guests can enjoy complimentary services such as free local calls and parking, along with access to an exercise room, seasonal outdoor pool, and business facilities including copy, fax services, and ample meeting space.

Ready to experience comfort and convenience at SureStay Plus Hotel by Best Western Fayetteville? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FAY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 792 reviews
Cleanliness: 1.5
Service: 9.5
Location: 9.8
Room Quality: 2
Amenities: 9.3
Value for Money: 3.5
Food and Beverage: 2.5
Overall Experience: 7.5
J
James • extended_group • us
6
Look for other options
Pros:

Room was clean, lighting was bright, and location was convenient to parking spot.

Cons:

The breakfast was limited in choices, juice machine wasn't working, bread was hard. There was only one waffle machine to support the whole site.

2026-10-31 • via Nuitee
J
Jayla • solo_traveller • us
2
2026-10-28 • via Nuitee
A
Abdiel • solo_traveller • us
3
I was afraid to stay there.
Pros:

The guests that were staying in the rooms. Looked like they were drug uses .

Cons:

The rooms could be more maintained and cleaning.

2026-10-27 • via Nuitee
W
Washington • solo_traveller • us
6
2026-10-26 • via Nuitee
W
Winslow • family_with_children • us
1
Pros:

They actually changed me from 1 dirty to another.. But never ever go here..They don't clean the rooms and don't care to..Couch had food like people was eating off it kike a table

Cons:

Nothing and get some new house keepers asap!! Pretty sure inspector will be coming to this location!

2026-10-26 • via Nuitee
J
Jose • extended_group • us
1
DISAPPOINTED and DISGUSTING
Pros:

The room at first glance was mid, the woman at the front desk was mean, and the room had a bug-Ecosystem that consisted of ROACHES, flys and other bugs but it had a fridge

Cons:

The room at first glance was mid, the woman at the front desk was unfriendly but that’s not here nor there. Upon entering the room I noticed that the fire alarm was ripped off the wall that’s an OSHA Violation we were assigned to room #120 if it is needed! Secondly the bathroom rim was detached that’s another VIOLATION it was so uncomfortable to see it and to sit on. Thirdly a PHETHORA of bug-life! I killed 7 roaches and 4 flies through my HORRENDOUS STAY. The room smelled stale and let’s not even talk about the sheet or the covers, thankfully I travel with my own covers and pillow cases too. The fact that today Thursday 10/22/26 the overhead lamp in the bathroom feel off and I called the front desk not once but TWICE and it took them 20 mins to respond is RIDICULOUS the guy was literally in FLIP-FLOPS dude like REALLY? A “handy man in FLIP-Flops”!!?!!! That’s another OSHA VIOLATION! Would I recommend a stay here, well yeah for a CORPSE or a recently released inmate but not for families please call me I’ll be happy to provide pics and videos I’d like a REFUND!

2026-10-23 • via Nuitee
A
Ashley • solo_traveller • us
1
Pros:

The place had roaches and the manager said he wasn’t able to give a refund, clean the room or give me a new one. This was at 9pm.

Cons:

The place had roaches and the manager said he wasn’t able to give a refund, clean the room or give me a new one. This was at 9pm.

2026-10-22 • via Nuitee
J
Johnson • couple • us
1
Don't go!!!
Pros:

Breakfast is terrible and there was roaches. Manager was really rude and locked the lobby door on us but let other people in.

Cons:

Everything

2026-10-22 • via Nuitee
L
Latasha • couple • us
4
2026-10-19 • via Nuitee
B
Bumpers • family_with_children • us
1
Terrible stay!!!!!!!
Pros:

Nothing

Cons:

Everything, the room was disgusting and so was the lobby it was a weird smell roaches everywhere dirty blankets filthy couch, I didn't even sit on it, the carpet felt disgusting I had to wear socks or slippers all weekend...I didn't take a shower allll weekend bc the bathroom was disgusting also. Went to a friend house to get some pillow cases, a sheet and a blanket, only reason I stayed is bc I was from out of town had no where else to go and all other hotels was booked it was Fayetteville homecoming weekend...but definitely 0 out of 10 I do not recommend. Wish I had pictures.. the pictures on the website def don't match.

2026-10-19 • via Nuitee
L
Latavia • extended_group • us
4
2026-10-15 • via Nuitee
P
Patricia • family_with_children • us
3
Pros:

Beds and room was clean

Cons:

Could not use the shower in the bathroom, a lot of mold in the tub area.

2026-10-13 • via Nuitee
F
Fountain • solo_traveller • us
1
Room Should Be Condemned.
Pros:

Convenience of location

Cons:

The room was terrible!! No deadbolt handle, vanity lights don't work, toilet seat broken, couch should be removed or cleaned, etc.

2026-10-10 • via Nuitee
G
giraldo • family_with_children • us
1
NO SE HOSPEDEN ALLÍ
Pros:

Nada

Cons:

La nevera está sucia de comida y hongos, se suponía que era no fumadores por mi bebé y olía terriblemente a tabaco, a suciedad, la carpeta estaba muy sucia , olía como si nunca le hirviesen hecho aseo en años , que experiencia tan terrible, menos mal solo fue una noche de paso por ese lugar

2026-10-10 • via Nuitee
M
Murchison • couple • us
2
2026-09-11 • via Nuitee
M
Mckethan • solo_traveller • us
7
2026-09-08 • via Nuitee
L
Lazarhea • couple • us
5
Weird
2026-09-07 • via Nuitee
L
Lazarhea • couple • us
7
2026-09-07 • via Nuitee
K
Kumar • family_with_children • us
10
2026-09-02 • via Nuitee
J
Jennifer • solo_traveller • us
1
A lot of noise could not rest facilities was not clean and old looking. The pictures online is not what the facility loo
Pros:

Great location

Cons:

Lot of drug users and prostitution going on could not get a good night sleep

2026-09-01 • via Nuitee