Crystalbrook Vincent

Hotels
8.8 (2510 reviews)
5 Boundary Street , Brisbane , au
+61 1300 002 050

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Nice views
Cons:
Rooms need deep cleaning
Pool closed during stay
Expensive for value offered

Categories

Cleanliness
8.08
Rooms need a deep clean; some guests felt cleanliness did not meet expectations.
Service
9.55
Generally positive feedback on staff being nice and helpful.
Location
10
Great location, close to restaurants and city centre.
Room Quality
8.54
Rooms generally well-rated, but some found them not upmarket for the price.
Amenities
8.57
Pool issues disappointed some guests; other amenities were appreciated.
Value for Money
7.53
Many felt it was expensive or not worth the price for the services received.
Food and Beverage
9.08
Food at the restaurant was delicious, but breakfast not included.
Overall Experience
9.07
Mixed feelings, but many enjoyed their stay and have positive memories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:44

Property Description

Luxurious Amenities

Crystalbrook Vincent in Brisbane offers a plethora of luxurious amenities for a comfortable stay. Guests can enjoy the convenience of a restaurant, outdoor swimming pool, fitness centre, and a bar on-site. The 24-hour front desk, room service, and free property-wide WiFi ensure a seamless experience for all visitors.

Comfortable Rooms

The well-appointed rooms at Crystalbrook Vincent feature a desk, TV, wardrobe, and coffee machine. Whether you're traveling for business or leisure, the rooms are designed to cater to your needs and provide a relaxing retreat after a day of exploring the city.

Scenic Sun Terrace

Unwind and soak up the sun at the hotel's sun terrace, offering a tranquil space to relax and enjoy the beautiful surroundings. Perfect for enjoying a cup of coffee in the morning or a refreshing drink in the evening.

Experience luxury and comfort at Crystalbrook Vincent - book your stay now for a memorable Brisbane getaway.

Important information:

Please note that parking spaces are subject to availability at time of arrival and cannot be pre-booked. Parking needs to be organized with reception before you drive into the parking lot. Please drive past the car park entry, directly into the hotel driveway and the property will organize your discounted parking through the reception team.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2510 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 8.54
Amenities: 8.57
Value for Money: 7.53
Food and Beverage: 9.08
Overall Experience: 9.07
N
Nick • couple • nz
9
2026-07-25 • via Nuitee
A
Arthur • couple • au
7
Pros:

Location

Cons:

Feels tired and checkout st 11am is too early

2026-07-24 • via Nuitee
A
Arthur • solo_traveller • au
7
Pros:

Location

Cons:

11am Checkout is too early
It’s feels a bit tired
Entry doors slamming is annoying

2026-07-24 • via Nuitee
J
John • family_with_children • gb
10
Pros:

the location

Cons:

breakfast closed too early.

2026-07-22 • via Nuitee
S
Sam • solo_traveller • au
8
Pros:

Breakfast ok downstairs, slighlt overpriced but ok

2026-07-21 • via Nuitee
S
Suzanne • solo_traveller • nz
8
2026-07-20 • via Nuitee
L
Liz • solo_traveller • au
10
Fantastic luxury sustainable hotel, great staff, cosy rooms comfortable bed and excellent location!
Pros:

Amazing breakfast, staff so helpful and friendly, beautiful rooms and the cliff side room so cosy and quiet. Beds and pillows extremely comfortable. Love that the hotel is trying to be sustainable and environmentally conscious where possible.

2026-07-20 • via Nuitee
R
Rebecca • family_with_children • au
8
Pros:

Location is amazing!!! Rooms nice and clean and staff were very friendly

Cons:

Rooms are small, no where to put a bag or suitcase

2026-07-20 • via Nuitee
L
Luke • couple • au
3
Overpriced, poorly designed, and nowhere near the experience advertised.
Pros:

Location was the only thing this place actually had. Really disappointing property especially for the price.

Cons:

Don’t be fooled by the advertised “Nature Wall.” In reality, it overlooks what feels like a neglected council dead zone, complete with rubbish, while people walking along the street above can see directly into the rooms.

The room layout shown online looked lovely, but the room we received was poorly arranged and inconvenient. There wasn’t even a practical place to put our suitcases.

Access to the pool requires walking through a crowded bar and function area, which was uncomfortable and very off-putting. The gym is essentially a cramped hallway with equipment and a door.

The hotel strongly encourages guests to use its free water stations rather than providing drinking water in the rooms. However, our floor did not have a water station, so we had to wait for the slow elevators and travel to another floor every time we wanted water.

As a final disappointment, after paying a significant amount for a two-night stay, we were quoted $35 to return a small personal item we had accidentally left behind.

Overall, the hotel did not come close to meeting the expectations created by its online presentation or its premium pricing.

2026-07-20 • via Nuitee
C
Craig • couple • au
10
2026-07-19 • via Nuitee
C
Catherine • couple • au
9
Pros:

Location, friendly, clean, comfortable.

Cons:

Lighting could be a bit brighter. Seems to be a trend. 🫤

2026-07-19 • via Nuitee
N
Natasha • couple • au
7
2026-07-19 • via Nuitee
S
Sandra • extended_group • au
10
2026-07-19 • via Nuitee
L
Lisa • couple • au
8
Lovely!
Pros:

Property is great and location. Lovely staff, room service food was exceptional.

Cons:

I was in room 202 didn’t sleep well from the noise from the bridge.

2026-07-19 • via Nuitee
E
Eckbrecht • couple • de
7
Würde ich nicht nochmal buchen
Pros:

Lage

Cons:

Frühstück sehr wenig Auswahl. Kein Buffet.
Und sehr laut, da alle möglichen technischen Leitungen wie Klima etc durch den Frühstücksraum liefen.

2026-07-18 • via Nuitee
A
Albert • couple • au
9
A beautiful little hotel at the heart of it all.
Pros:

Great location, good breakfast, so nice to have great food around. Easy to walk to everywhere along the river with choice of ferry as well. Complimentary bike was a lovely touch

Cons:

nothing that comes to mind. Maybe only the bed was a touch soft if I'm critical.

2026-07-16 • via Nuitee
V
Visintin01 • solo_traveller • au
10
2026-07-15 • via Nuitee
K
Kathryn • couple • au
8
Pros:

Location brilliant by ferry, breakfast excellent, bed very comfortable with nice view of greenery.

Cons:

The room was much too dark - difficult to locate light switches & no option for brighter light.

2026-07-15 • via Nuitee
D
David • couple • au
8
Pros:

N/A

Cons:

First room offered only had view of wall. Asked to be moved and had to pay extra. It was our third visit and I felt that what we were paying per night they could have waived upgrade charge

2026-07-14 • via Nuitee
B
Boyd • couple • au
9
Unexpected upgrade led to a wonderful weekend in Brisbane at Crystalbrook Vincent
Pros:

Amazing Location well maintained

2026-07-13 • via Nuitee