Holiday Inn El Paso West – Sunland Park by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.2 (195 reviews)
900 Sunland Park Drive , El Paso , US
+1 915-833-2900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Friendly, helpful staff (named staff praised)
Convenient, quiet location near interstate and restaurants
Comfortable, spacious rooms
Good internet and vending machine availability
Prompt service in dining (bartender praised)
Cons:
Pool/hot tub issues or aged pool reported multiple times
Air conditioning not cooling properly in at least one room
Laundry facility was tricky to locate
Housekeeping lapses (no service/offered towels, persistent knocking incident)
Room phone not working
Breakfast consistency (buffet sometimes ordinary; confusion over inclusion)

Categories

Cleanliness
7.8
Multiple guests repeatedly described rooms as 'very clean' and 'muy limpio' and praised upkeep; one guest specifically listed cleanliness as a problem. Overall slightly above average with occasional housekeeping issues reported.
Service
8.2
Numerous positive mentions of helpful, friendly staff (including specific praise for William and Daniel and for a proactive bartender); a few service lapses around housekeeping/room phone issues were noted but overall service is a clear strength.
Location
8
Consistently called out as a strong point: easy to find, right on main road/off the interstate yet quiet and close to restaurants. Location is reliably convenient and peaceful.
Room Quality
6.3
Rooms described as comfortable and spacious by several guests, but there are functional issues reported (air conditioner not cooling properly, room phone not working) that lower the score.
Amenities
6
Mixed feedback: vending machines and pool noted as positives, but multiple complaints that the pool/hot tub didn’t work or is aged and laundry facility was hard to locate; amenities are inconsistent.
Value for Money
7.2
Standard quality for this hotel tier.
Food and Beverage
7.1
Breakfast received mixed comments — described as ordinary buffet by some and 'delicious' by others; bartender/service in dining praised. Overall slightly above average but inconsistent.
Overall Experience
7
Many guests said they would stay again and reported a very positive stay overall, though recurring issues (amenities, occasional housekeeping lapses, AC) temper the overall score to slightly above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Amenities and Facilities
Guests of the Holiday Inn El Paso West – Sunland Park can indulge in the spacious outdoor pool, complete with scenic walking paths. Additionally, a relaxing whirlpool, well-equipped fitness room, and convenient business center are available for your comfort and convenience.

Modern and Well-Equipped Rooms
The hotel offers modern rooms featuring a flat-screen cable TV, complimentary Wi-Fi, and a handy refrigerator for storing snacks and beverages. To ensure a comfortable stay, each room is also equipped with a coffee maker and ironing facilities.

Convenient Location
Situated less than 7 miles from the El Paso Museum of Art, Holiday Inn El Paso West – Sunland Park provides easy access to local attractions for guests to explore.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn El Paso West – Sunland Park now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 195 reviews
Cleanliness: 7.8
Service: 8.2
Location: 8
Room Quality: 6.3
Amenities: 6
Value for Money: 7.2
Food and Beverage: 7.1
Overall Experience: 7
R
Robert • extended_group • us
10
2026-10-28 • via Nuitee
W
william • couple • us
10
we would definitely stay here again as it was easy to find, quiet and comfortable.
Pros:

breakfast was ordinary breakfast buffet but ordered. Location was great, Right on the main road.
Location was right off the interstate but quiet and secluded. We would stay here again, staff and workers
were very helpful.

Cons:

Laundry facility was tricky to locate. But with staff being helpful, we found it.
Breakfast could be better as it was a separate restaurant, but was buffet food.

2026-10-21 • via Nuitee
A
Alain • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-10-14 • via Nuitee
M
Mingnan • extended_group • tw
6
2026-10-07 • via Nuitee
R
Roxann • family_with_children • us
10
Great stay. Front desk was great!
Pros:

Cleaniness

Cons:

Nothing

2026-09-14 • via Nuitee
L
Luis • family_with_children • us
10
N/A
Pros:

Servicios

Cons:

N/A

2026-09-13 • via Nuitee
K
Krishna • solo_traveller • mx
10
Pros:

Muy Limpio y amplio

2026-09-11 • via Nuitee
B
Bill • solo_traveller • us
9
Pros:

Staff was sincere about taking care of the customer. Bartender went out of his way to make sure my meal arrived quickly. Probably my favorite Holiday Inn in the USA.

Cons:

The pool shows it's age, but I am being nit picky here.

2026-09-04 • via Nuitee
Z
Zo • solo_traveller • us
10
2026-09-01 • via Nuitee
C
Cinthia • couple • us
8
Pros:

Everything was really nice

Cons:

The air conditioner doesn’t cool properly, it can get a little to hot in the room.

2026-08-29 • via Nuitee
N
ninfa • family_with_children • us
10
2026-08-26 • via Nuitee
I
Ivana Armendáriz • solo_traveller • mx
10
Pros:

Espacio, limpieza, comodidad.

Cons:

N/A

2026-08-22 • via Nuitee
E
edward • couple • us
8
2026-08-20 • via Nuitee
M
Melissa • solo_traveller • us
10
We Loved it Here
Pros:

We Enjoyed Everything. It was very clean, very upkept. Staff was very friendly and informative. Breakfast was delicious too. Very short wait time, only one waitress, but everything was served promptly.

Cons:

The only thing would be that I didn't like that we didn't have more time on our hands to be able to extend our stay. Our visit was short..but upon return we would definitely stay here again.

2026-08-17 • via Nuitee
J
Jesus • couple • mx
5
Pros:

Reserve nuestra habitación en la página con desayuno y no estaba incluido

2026-08-12 • via Nuitee
G
Gildardo • couple • us
10
2026-08-10 • via Nuitee
P
Phil_Peraza • solo_traveller • us
10
Customer service-oriented staff is the 👌 👍 😍 best
Pros:

Exceptional customer service. I felt like I was surrounded by friends since I had forgotten my key to my room staff like William and Daniel were patient with my losing my room key. Peaceful quiet clean secure location. Super internet, vending machines, swimming pool close to restaurants.

Cons:

My room phone did not work.

2026-08-06 • via Nuitee
S
Shirley • solo_traveller • us
4
Pros:

Location

Cons:

I was upset that I received no housekeeping or offered fresh towels and this was after the fact I believe it was housekeeping knocking at my door at 8am and very persistent yet I saw nobody when I opened it nor did I see anyone at another door knocking..and I couldn't leave Do Not Disturb on my door because I didn't have one to put out either.

2026-08-03 • via Nuitee
M
Mario • family_with_children • mx
8
Agradable
Pros:

El desayuno y la alberca

Cons:

la limpieza

2026-08-03 • via Nuitee
S
Sayra • family_with_children • us
4
I hope better service
Pros:

No have good services and hot tub don’t work

Cons:

The pool and hot tube didn’t work

2026-08-02 • via Nuitee