Hotel Capilla del Mar

Hotels
8.8 (579 reviews)
Cra 1 No. 8 -12, Bocagrande , Cartagena de Indias , CO

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent service from staff
Great location and views
Clean and well-maintained facilities
Good breakfast options
Cons:
Issues with room conditions and cleanliness
Presence of construction noise
Limited amenities around the area

Categories

Cleanliness
8.01
Concerns about cleanliness were mentioned, especially regarding odors and room conditions.
Service
9.48
Positive remarks about staff friendliness and overall service.
Location
9.02
Location generally praised, but some concerns about surroundings.
Room Quality
7.97
Negative feedback on room conditions and issues with facilities.
Amenities
8.5
Amenities mentioned positively but with remarks about limitations.
Value for Money
8.96
Value perception generally good, except for some service limitations.
Food and Beverage
9.51
Food quality and breakfast options received positive feedback.
Overall Experience
8.98
Mixed reviews overall but several positive highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:21

Property Description

Beachfront Luxury
Located in Bocagrande, Hotel Capilla de Mar offers a stunning beachfront experience with a rooftop pool and cocktail bar.

Elegant Accommodations
The air-conditioned rooms are elegantly styled with flat-screen TVs, pillow menus, and spa-like bathrooms with premium toiletries.

Culinary Delights
Indulge in a full breakfast with Colombian coffee and tropical fruits, and savor chef-designed dinners at the on-site restaurant.

Experience luxury and comfort at Hotel Capilla del Mar. Book now for an unforgettable beachfront getaway!

Important information:

Dear Guest,

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. According to Law 1098 of 2006.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

The entry and registration of minors in the hotel must be carried out by one of their parents, presenting the birth certificate and the identity document of the minors. If they are not accompanied by their parents, it must be done by the adult responsible for the minor, who must have authorization from at least one of the parents. The authorization must be signed and validated by one of the parents, and must also indicate that the minor is under their care.

Property requires that the credit card used to make the reservation is presented at check-in with an valid ID. The property reserves the right to reject reservations at check-in if the requirement isn't met.

In case that the cardholder isn't the same as the guest, the hotel requires a clear copy of the credit card and photo ID (front and back) signed by the cardholder. The property will cancel any reservation suspicious of using fraudulent credit cards.

In accordance with Colombian tax laws, a 19% VAT is applied to Colombian residents and non-residents who do not have the PIP3, PIP5, PIP6, PIP10, TP7, TP11 or TP12 visa when entering the country. This amount will be added to the room rate. Package rates are exempt from this 19% VAT.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.8
Based on 579 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 9.51
Overall Experience: 8.98
S
Sergio • couple • us
8
2026-09-12 • via Nuitee
A
Ana Beatriz • solo_traveller • co
10
Pros:

Todo excelente

2026-09-12 • via Nuitee
K
Kathleen • couple • pe
8
Buena
Pros:

Adecuado

Cons:

Nada

2026-09-10 • via Nuitee
S
Sandra • extended_group • us
10
2026-09-10 • via Nuitee
J
jaime andres • solo_traveller • co
8
2026-09-08 • via Nuitee
C
Carlos Alberto • couple • gt
10
Un Hotel perfecto para ir de vacaciones solo o acompañado.
Pros:

La ubicación es perfecta, con acceso a su playa privada, en relación al aeropuerto es perfecto también, el desayuno tipo buffet y con distintos alimentos disponibles más la fruta fresca complementa perfectamente.

Cons:

La señal de Wi-Fi fue un poco débil.

2026-09-07 • via Nuitee
J
Juan David • couple • co
3
Costoso para lo que es
Pros:

Me gustó la ubicación

Cons:

No salia casi agua de las duchas, el hotel me pareció ya muy viejo, el desayuno era bueno pero no sentía que el personal fuera mas alla de lo que le tocaba. Por el precio no volveria a quedarme acá, la verdad me sentí algo engañado.

2026-09-07 • via Nuitee
S
Sebastián • couple • co
4
Double standard room should change
Pros:

Nice location and good breakfast.

Cons:

The double standard room DID NOT have a single window, it was like a cell. Overpriced. Overall it did not look like a 5 star hotel, the decoration and furniture was very old.

2026-09-07 • via Nuitee
D
Diego • solo_traveller • co
10
Pros:

La atención del personal y el desayuno espectacular

2026-09-06 • via Nuitee
J
Juan Pablo Valencia • solo_traveller • co
10
2026-09-05 • via Nuitee
B
Bianca • solo_traveller • br
10
Ótima localização, hotel limpo e buffet maravilhoso
Pros:

Hotel limpo e funcionários cordiais e extremamente educados. Meu espanhol é ruim e eles tentaram de todo o jeito me entender e oferecer o melhor. A foto é da área da piscina no 22° andar.

2026-09-03 • via Nuitee
J
JUAN BERNARDO • family_with_children • ec
8
CONFORTABLE
Pros:

LA UBICACIÓN DEL HOTEL LA AMABILIDAD DEL PERSONAL

Cons:

LA PUERTA DE VIDRIO DE LA DUCHA. LA TARDANZA EN HACER EL ASEO DE LA HABITACION. EL SISTEMA DE TV CON EL CONTROL BLANCO PESIMO PARA PODER LOCALIZAR LOS CANALES. EL DIA QUE NOS BAJARON A DESAYUNAR A L RESTAURATE ABIERTO

2026-09-01 • via Nuitee
P
Patricia • solo_traveller • us
8
Pros:

La ubucacion

Cons:

Que solo reciben dinero o tarjetas cilombianas

2026-08-31 • via Nuitee
M
Matheus H Machado • solo_traveller • br
10
Pros:

Localização com muitos restaurantes, em frente ao mar que é muito gostoso apesar de não ser aquele mar verde do caribe.

2026-08-30 • via Nuitee
H
HATHIE • solo_traveller • co
10
2026-08-29 • via Nuitee
C
CAROLINA • solo_traveller • au
8
Pros:

Goos lication, staff were great to help solve an issue with the room selected via Booking.com and gave us a room upgrade without additional cost.

Cons:

I selected a room based in the information provided on Booking.com. to my surprise, and thanks to the reception staff that were very honest about it, the room didn't have real windows or view.
The room specifications didn't mention anything about the window, and the pictures available are not accurate

2026-08-26 • via Nuitee
M
Marisa • couple • cl
9
2026-08-26 • via Nuitee
P
Paulus • extended_group • nl
7
Good
Pros:

Good location

Cons:

Breakfast was basic..

2026-08-24 • via Nuitee
R
rodrigo • couple • co
9
Pros:

La comida

2026-08-23 • via Nuitee
L
Luis • solo_traveller • es
4
Cons:

Me pusieron en la habitación 801 y pedí que me cambiaran porque estaba encima de los motores, incluso asumiendo un precio mayor, y me cambiaron a la 1201 porque decían que allí no sonaban, y en el silencio de la noche era como estar encima de ellos, con lo que tuve que usar tapones, menos mal que fue una noche.

2026-08-23 • via Nuitee