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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Non-smoking throughout
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Private parking
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Sun terrace
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Higher level toilet
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Salt-water pool
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Outdoor fireplace
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Key card access
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Movie nights
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style at The Ramsey in Pigeon Forge, Tennessee. Enjoy well-appointed guest rooms with modern amenities including LCD TVs, Keurig coffee makers, and Bath & Body bath amenities.
Exciting On-Site Activities
Indulge in the 24-hour indoor heated pool, relax in the hot tub, or catch a family movie at the fire pit patio. Stay active at the fitness center or stay productive at the business center. Free WiFi is available throughout the property for your convenience.
Convenient Location
Located near top attractions like Old Mill and Dollywood, The Ramsey is the perfect base for exploring Pigeon Forge. With a complimentary buffet breakfast to start your day, your Tennessee adventure awaits at The Ramsey.
When booking 11 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 10 rooms.
The Ramsey Hotel & Convention Center is a Small Dog Friendly Hotel that welcomes small dogs up to 40 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.
Small dogs may be left unattended in the guest room, however, no stayover service will be completed by housekeeping if there is/are dog(s) in the guest’s room.
Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or the Ramsey Hotel & Convention Center management; front desk; or any Ramsey Hotel & Convention Center employee, receives other small dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.
Further, the Ramsey Hotel will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting the Ramsey Hotel's direct line (865) 428-2700. Small dogs are NOT permitted in the breakfast/lounge area and in the pool area beyond the pool gate, per public health laws.
Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or the Ramsey Hotel & Convention Center . A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htm
The bar/lounge is open Fridays and Saturdays only.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Location, bed mattress, pillows, nice grounds (outside), 24 hr pool, popcorn, and breakfast.
AC in room made a rattling sound when running, floors wasn't the cleanest, toilet randomly came back on after flushing, room size is okay.
Location, Location,,it is perfect..The hotel was amazing, clean,staff was great,breakfast was good. We will be staying there again in the future..
Beds and Showers are outstanding.
Breakfast is always the same. It's time to upgrade and get a variety on a daily basis. Better options
Convenient to everything.
For such a nice hotel the bed was hard. When you flush the toilet it made a loud screeching noise. The carpet in the hallway needs to be cleaned and housekeeping is not cleaning the rooms well.
I like the layout of the parking lot. There was plenty of parking room. The lobby gave off the cabin home feeling. It was very inviting. The staff was very informational and helpful. The rooms were nice and plenty of room and the bathroom was amazing. The hallways weren't too narrow. Overall my stay was great and I will be rebooking there again and telling my friends and family about it. I also like that the had a movie night for the kids with popcorn. That was very thoughtful.
The elevator seem to be out of date compared to the rest of the hotel. The elevator needed to be larger. The breakfast area need more sitting area for the guest and better way for clean up between guess. The breakfast bar buffet was good but I was expecting a better selection of food options and a chef on site to make an egg omelet.
24 hr pool . staff at check-in and check-out was nice
Breakfast ! It was a mess ! They were out of a lot of things on the breakfast buffet bar and did not restock at 9:00 a.m. there was milk all over the counter and in the floor. No one seems to care to clean it up. The tables in the seating area were dirty and food in the floor. Definitely not enough seating either.
Very clean, we loved the pool was open 24/7. Will be coming back here
We felt that it was hot in the hallways and all through the hotel, but at least our room was cool.
Nice decor and 24 hour access to the pool area
Constantly received dirty towels, found a bloody balled up tissue underneath the bed which staff (Blake) was not empathetic about, mold on the mirror. Promised a partial refund and haven’t received a response back for weeks when Booking reached out
Not the best place to stay in Pigeon Forge . At first glance , the hotel seems nice but the longer we stayed , the list of issues just kept getting longer . Our original room did not come with any full length mirrors . As two women rooming together it was a necessity that we didn’t have for nearly 3/6 days for our trip . We realized that the other rooms in fact had them , ours just didn’t . The hotel allowed us to move rooms , but when we arrived to the new room , the refrigerator wasn’t cooling and there was a major gnat issue . Our bathroom was covered with them daily . The maintenance guy did come and spray , but it actually seemed to get worse after he did that. The new room we moved to did not have a working iron ,the iron board broke as soon as I tried to use it . I called the front desk and asked for one. One of the house keepers brought a new one , but didn’t even unpackage it for us . We didn’t have a pair of scissors just laying around to open it . We ended up just ironing our clothes on the bed for the rest of the trip. The cleaners constantly woke us up at 9:00am everyday to ask if we wanted our room cleaned . Check out isn’t until 11:00am, and we were so confused why they were disturbing guest that early to clean rooms . The one time they did clean , they didn’t change the bedding or wipe down the bathroom . They left us one set of towels , with two guest staying in the room . The complimentary breakfast was very underwhelming . The waffle batter was so watery one morning , even after letting it go through a full cooking cycle .. it came out watery . The tv’s didn’t allow you to stream your Netflix or Prime at first because they were not connected to WiFi . We had to text and complain to the manager and they ended up going to every room and connecting them to WiFi ( pretty sure it’s because we complained) . The location was decent , surrounded by restaurants and attractions . But I was very disappointed in how old the actual inside of the hotel was , for the price point they charge to stay there . I wouldn’t recommend it for longer stays . Maybe 1-2 nights max . I won’t be back or recommending this place to anyone.
Great service, perfect location, everyone was extremely friendly and helpful
Breakfast was fantastic!! So many choices and I looked forward to it. 24 hour pool, hot tub, and workout room was a plus. 24 hour coffee, tea, cocoa was great touch.
We had some issues and the maintenance crew was so sweet to keep coming, (they made things better but not fixed). Having an accessible Bible was inspiring, and I used it. Thank you for that most of all.
Our tv remote would not work. Maintenance came and got tv working, all except for volume control, we didn’t have any control. So didn’t watch tv as much.
Shower door came off and maintenance came and put it back on. The next time we used shower, we had to hold the door in place to keep it from coming off.
My husband and I selected The Ramsey based on reviews, location and value for the price. It did not disappoint! The entrance was calming and beautiful, the staff was friendly and the room was SO BIG!! We were amazed at the room (King + pull out sofa). HUGE Smart TV, nice walk in shower and LVP flooring. They have done a great job with the remodel! The bed…SO COMFY!!!! And we were far enough off the main road we didn’t have traffic noise but could see the strip. The breakfast was hot and very good. It kept us full through lunch. The pool and fire pit were a nice touch though we didn’t utilize them. I do love that the pool was indoor with a garage door style that opened to the outside. Popcorn every night was a treat! We would 100% stay here again and would recommend it to all of our friends and family.
Location was great! Atmosphere was great. Our room was just enough, the showe was amazing!! Great value because they have 24hr pool, hottub, and the family movies every night, oh and don't forget a free breakfast every morning. Staff was incredibly friendly and we can't wait to stay again.
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