Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
6.88
The hotel is poorly maintained with reports of dirty rooms and bad odors.
Service
7.85
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
Location
10
Guests appreciate the good location and its accessibility.
Room Quality
6.84
Many issues reported including malfunctioning A/C and unclean rooms.
Amenities
8.87
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
Value for Money
7.83
Guests feel the hotel does not offer good value, given the additional fees and poor service.
Food and Beverage
6.88
Negative feedback about breakfast pricing and availability of drinking water.
Overall Experience
8.87
Mixed feelings with more complaints than praises, leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:37

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1671 reviews
Cleanliness: 6.88
Service: 7.85
Location: 10
Room Quality: 6.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.87
A
Ari • couple • us
1
2026-08-29 • via Nuitee
A
Ari • couple • us
1
2026-08-29 • via Nuitee
Z
Zsolt • extended_group • se
8
Pros:

The rooms were very big and spacious.

2026-08-29 • via Nuitee
S
SARITA • couple • us
7
2026-08-29 • via Nuitee
L
Lester • couple • us
10
Pros:

Everything I

Cons:

Nothing

2026-08-28 • via Nuitee
M
monica • couple • us
10
Great stay
Pros:

Great customer service

Cons:

Every thing was good

2026-08-28 • via Nuitee
V
Vanessa • solo_traveller • nl
7
2026-08-27 • via Nuitee
M
Misael • couple • us
10
2026-08-27 • via Nuitee
S
samantha • couple • us
8
2026-08-27 • via Nuitee
T
Tonya • solo_traveller • us
10
2026-08-27 • via Nuitee
D
Douglas • solo_traveller • us
10
2026-08-26 • via Nuitee
L
Li • extended_group • cn
10
2026-08-26 • via Nuitee
J
Jacob • solo_traveller • us
10
Great location
Pros:

Location

Cons:

Parking garage kiosk

2026-08-26 • via Nuitee
P
Princewill • couple • ng
5
2026-08-25 • via Nuitee
R
Ramsay • couple • gb
10
2026-08-24 • via Nuitee
C
Curtis • solo_traveller • us
7
2026-08-23 • via Nuitee
C
Carol • solo_traveller • us
5
other than that the stay was ok. But you lost the good review in the end because of poor communicat
Pros:

The guy at the front desk was pleasant.

Cons:

I left behind my mac charger. Filled out the form online, called the hotel itself - zero, nothing. No response no follow up. Absolutley no communication.

2026-08-23 • via Nuitee
C
Carlos • solo_traveller • us
2
It was very uncomfortable, and the quality of the room compared to the price it was not worth it.
Cons:

It’s way too expensive for the condition of the rooms

2026-08-23 • via Nuitee
Y
yongjie • couple • nz
10
2026-08-22 • via Nuitee
S
Stacey • solo_traveller • us
10
Pros:

Easy to get to Baylor hospital for daughter's brain surgery

Cons:

Quiet

2026-08-21 • via Nuitee