Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
6.88
The hotel is poorly maintained with reports of dirty rooms and bad odors.
Service
7.85
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
Location
10
Guests appreciate the good location and its accessibility.
Room Quality
6.84
Many issues reported including malfunctioning A/C and unclean rooms.
Amenities
8.87
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
Value for Money
7.83
Guests feel the hotel does not offer good value, given the additional fees and poor service.
Food and Beverage
6.88
Negative feedback about breakfast pricing and availability of drinking water.
Overall Experience
8.87
Mixed feelings with more complaints than praises, leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:37

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1457 reviews
Cleanliness: 6.88
Service: 7.85
Location: 10
Room Quality: 6.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.87
A
Antonio • couple • us
1
2026-05-30 • via Nuitee
J
Jibrila • couple • us
4
2026-05-29 • via Nuitee
N
Norma • solo_traveller • us
9
Pros:

The accommodations were great as well as the staff

Cons:

The size of the room The view and of you I should say

2026-05-29 • via Nuitee
T
Tuan • couple • us
1
2026-05-28 • via Nuitee
J
JORGE • couple • us
10
2026-05-28 • via Nuitee
S
Shixing • couple • us
9
2026-05-28 • via Nuitee
D
Davenport • couple • us
10
2026-05-28 • via Nuitee
B
Brea • couple • us
8
Pros:

Could use a little love. But great size room for the cost

Cons:

Smelled like weed. The elevators were a bit raggedy.

2026-05-28 • via Nuitee
J
JORGE • couple • us
10
2026-05-28 • via Nuitee
M
Michelle • couple • us
8
Good location and comfy bed
Pros:

The hotel was older and dated so there is no fluff at all. It served my purpose of being in a location where I needed to be the next day.

Cons:

$25 daily parking fee, bathroom with very low pressure water and water turning from lukewarm to hot mid use😳

2026-05-27 • via Nuitee
S
Shonda • family_with_children • us
1
Absolutely dreadful.
Pros:

Nothing positive to say

Cons:

There was nothing about this property that I can say was positive. The staff was being snarky to another customer upon entering the lobby. Upon entering our room the ac was noticeably not working. The maintenance man was very prompt but still did not fix the issue. I booked a king suite for 4 people so you would think the room given to us would at least have had the linens needed for the pull out sofa. No. Called down 3 separate times as they brought pillowcases but no sheets. Then no blanket. The shower/tub backed up as you were showering so the tub filled halfway through your shower. The hot/cold water lines were backwards so it took awhile to figure out why there was no hot water. We stayed 2 nights. Informed the front desk again about the ac not working properly after our first night. They were supposed to send someone back up to fix it, which never happened because upon our return front he day the room was still not cooling as it should have. I will NEVER return this property. Very dated-not sure what floors have had renovations but definitely was not the one we were on. For almost $450 in charges I truly expect at least ac & plumbing to be functioning.

2026-05-26 • via Nuitee
H
Hamad • couple • ae
4
I need my double charge money to be refunded i got charged twice from booking.com and the hotel
Pros:

I liked the location

Cons:

The property charged me the full amount of the room the moment i checked out and they told me its a kind of deposit money however my bank shows me its paid and completed (success) not in pending payment even though i paid it fully already through booking.com because i clicked on pay now and it was confirmed bu reception personal its fully paid when i checked in by the app so i paid security 200 dollars deposit and i utilized a certain amount of it for the parking fees + they charged me again fully for the room of 4 nights, i called them tons of times but the accountant is not available and the receptionist can’t support me even though they confirmed it its double payment and its a mistake which require an accountant support im calling the hotel since a week with no accountant to support me

2026-05-26 • via Nuitee
A
Anna • couple • us
9
2026-05-26 • via Nuitee
A
Aguilar jr • solo_traveller • us
8
2026-05-25 • via Nuitee
R
Rhonda • solo_traveller • us
7
2026-05-24 • via Nuitee
H
Henry • solo_traveller • us
8
2026-05-24 • via Nuitee
M
Marcela • solo_traveller • mx
6
2026-05-24 • via Nuitee
J
Jarvis • couple • us
10
2026-05-24 • via Nuitee
M
Matteo • solo_traveller • it
8
2026-05-24 • via Nuitee
D
Derrick • solo_traveller • us
8
2026-05-23 • via Nuitee