Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
6.88
The hotel is poorly maintained with reports of dirty rooms and bad odors.
Service
7.85
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
Location
10
Guests appreciate the good location and its accessibility.
Room Quality
6.84
Many issues reported including malfunctioning A/C and unclean rooms.
Amenities
8.87
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
Value for Money
7.83
Guests feel the hotel does not offer good value, given the additional fees and poor service.
Food and Beverage
6.88
Negative feedback about breakfast pricing and availability of drinking water.
Overall Experience
8.87
Mixed feelings with more complaints than praises, leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:37

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1671 reviews
Cleanliness: 6.88
Service: 7.85
Location: 10
Room Quality: 6.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.87
B
brooke • extended_group • us
1
Horrible
Pros:

Nothing to be honest

Cons:

We had roaches and our sheets werent clean

2026-09-19 • via Nuitee
J
Jimenez • couple • mx
7
Pros:

It was a nice building with good rooms

Cons:

There was a weird smell in the bedroom seems it came from the carpet even they cleaned it keeps smelling and it wasn’t a good smell at all

2026-09-18 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-09-17 • via Nuitee
D
Dennis • couple • us
8
Decent
Pros:

Front desk staff.

2026-09-16 • via Nuitee
K
Kiara • couple • us
10
2026-09-16 • via Nuitee
M
Melissa • solo_traveller • us
10
Will stay again.
Pros:

Very nice accommodations. Wonderful staff. Restaurant and bar/lounge is very nice.

Cons:

Paid parking

2026-09-15 • via Nuitee
S
Sherita • couple • us
10
2026-09-15 • via Nuitee
T
Tiffany • couple • us
7
Overall a good stay and convenient to our location but the water issue was our only problem.
Pros:

They property is very nice and clean and the smell is wonderful, love the lobby fragrance.

Cons:

The only downfall to the property was there was not hot water the entire stay, we got lukewarm water but mostly cold.

2026-09-14 • via Nuitee
R
Rosa • extended_group • us
10
2026-09-14 • via Nuitee
F
Fati • solo_traveller • us
1
2026-09-13 • via Nuitee
G
Gustavo Armando • family_with_children • mx
9
2026-09-13 • via Nuitee
A
Avelino Manuel • solo_traveller • pt
9
2026-09-13 • via Nuitee
J
John • couple • us
3
Nothing elegant about this property
Pros:

Staff was very kind.

Cons:

The beds are uncomfortable. They sink and don’t offer much support. The building could benefit from a face lift.

2026-09-13 • via Nuitee
S
Shaneen • solo_traveller • us
9
2026-09-12 • via Nuitee
R
Rivelino • solo_traveller • br
8
2026-09-11 • via Nuitee
S
Stacey • solo_traveller • us
9
Pros:

Clean rooms A/C was GREAT!! VERY QUIET night

Cons:

Had to check out at 4 am to take daughter to hospital for surgery, morning person up front wasn't at her best, needed a little more happy voice saying have a good day instead of put your key hear thanx

2026-09-11 • via Nuitee
N
Nora • extended_group • us
6
El personal un poco sin cortesía y cobran todo extra
Pros:

Aceptable

Cons:

Que cobran el desayuno a alto costó y cobran el parqueo

2026-09-10 • via Nuitee
I
Ivana • solo_traveller • us
4
Pros:

I love the location...easy to find

Cons:

I didn't like that there were no waters in the vending machine and was told I had to walk downstairs to get one...I check the floor above and the floor below me....There was also no ice in the ice machines...The mattress also had a big dent in the middle(that's where everyone sleeps)...

2026-09-10 • via Nuitee
B
Brennan • couple • us
10
Wonderful as always. I will be back in the future!
Pros:

Location and staff are excellent. Price is good value for sure.

Cons:

Half of the elevators were not working or out of commission for repairs or maintenance.

2026-09-09 • via Nuitee
M
McAfee • couple • us
7
2026-09-09 • via Nuitee