Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location / close to downtown
Comfortable beds and clean linens (some guests)
Pool and gym available
Variety of on-site restaurants
Attentive/front-desk staff in some cases
Cons:
Frequent service issues: rude staff, slow check-in, billing/refund problems
Room problems: A/C failures, brown water, occasional lack of cleaning or supplies
Extra charges reduce value (parking fees, deposit refund delays)
Noisy rooms / thin walls reported
Occasional unpleasant breakfast/break area or restaurant staff

Categories

Cleanliness
6
Mixed reports: several guests praised cleanliness and fresh linens, but multiple reviews mention dark/unclean rooms, lack of daily cleaning and missing bathroom supplies.
Service
5.5
Overall negative: multiple complaints about rude or unhelpful staff, slow/no check-in, incorrect billing and refund problems; a few mentions of attentive or friendly front desk staff.
Location
9
Consistently positive: many guests cite a great, central location and good views; location and proximity to downtown are frequent pros.
Room Quality
7.5
Mixed: some guests found beds comfortable and rooms fine, while others reported broken/damaged A/C, brown water, dark rooms, noise through walls and occasional uncomfortable beds.
Amenities
8
Generally positive: guests mention pool, gym and a variety of on-site restaurants; some issues noted with elevator behavior and breakfast/break area conditions.
Value for Money
5
Below average: complaints about extra charges (eg. $25/day parking), expensive add-ons for children and billing/refund problems that reduce perceived value.
Food and Beverage
8
Mostly positive variety of restaurants and fast food on site, but isolated complaints about rude cooks and an unpleasant breakfast/break area.
Overall Experience
7
Mixed overall: many positives (location, some comfortable rooms, good amenities) tempered by recurring service, billing and occasional cleanliness/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1487 reviews
Cleanliness: 6
Service: 5.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 5
Food and Beverage: 8
Overall Experience: 7
D
Daniel • couple • us
8
2026-10-31 • via Nuitee
M
Milton • family_with_children • us
10
Is a nice hotel it smells really good, it was very clean there is different varieties of restaurants and fast food place
Pros:

The hotel is very and it has a pool and a gym.

2026-10-30 • via Nuitee
R
Rai • couple • us
3
Disappointing
Pros:

Location and view

Cons:

No hospitality, rude staff and cooks, nasty break area, bed wasn’t comfortable, wasn’t supplied with the simple necessities such as bathroom materials and daily room clean up

2026-10-29 • via Nuitee
E
emma • couple • fr
10
Très confortable
Pros:

Tres confortable surtout les chambres donnant sur le derrière du bâtiment excellent rapport qualité prix en octobre

Cons:

Le staff pourrait être plus aimable

2026-10-29 • via Nuitee
C
Clay • extended_group • us
6
Ok.
Pros:

Location

Cons:

The water was brown.

2026-10-27 • via Nuitee
S
Stuart • solo_traveller • us
9
Pros:

Location

Cons:

Never any hot water

2026-10-27 • via Nuitee
T
tamala • family_with_children • us
2
Bad service
Pros:

The location

Cons:

The rooms were dark, not clean and the staff Christin or Kristin at the front desk lied about the remote to change the TV in the lobby. Stating the remote was lost for a tv we just watched the previous night. We traveled from another state and only wanted to watch the football game. A guy from the restaurant changed it from after she said she would then told him to tell us it's lost.

2026-10-26 • via Nuitee
M
Mayra • couple • us
1
Unprofessional
Pros:

The area.

Cons:

We got checked in like 2 hours after actual check in time. Per staff there were no clean rooms and they didn’t even have the proper amount of clean towels.

2026-10-25 • via Nuitee
C
curwaski kyle • family_with_children • us
10
2026-10-25 • via Nuitee
K
Kevin • couple • us
10
Perfect
Pros:

Close to everything

Cons:

Nothing

2026-10-24 • via Nuitee
L
Larry • solo_traveller • us
10
Amazing!! 10/10! Comfortable beds and clean linens. Will definitely stay again!
Pros:

Everything was perfect

Cons:

No free parking

2026-10-24 • via Nuitee
R
Rafael • couple • us
10
2026-10-23 • via Nuitee
T
Tyeka • extended_group • us
10
2026-10-22 • via Nuitee
R
Raphael • family_with_children • mf
9
2026-10-22 • via Nuitee
D
Dirk • couple • nl
8
2026-10-22 • via Nuitee
T
Té • solo_traveller • us
7
2026-10-21 • via Nuitee
L
Lien • extended_group • us
2
Don’t stay at this place for a long time or at all….,
Pros:

Close to downtown

Cons:

Very bad customer service and staff interactions. When checking in the lady at the front was on her phone and did not greet us at all. When trying to check in with her she told us that the room we booked was no longer available when I had already paid for a bigger room. There were no towels or tissues in our room. When we requested the front desk we had to come back down and get them ourselves.

2026-10-20 • via Nuitee
S
Samantha • family_with_children • us
5
I wouldn’t stay there again.
Pros:

I liked the location.

Cons:

Parking for $25 per day offsets the good price of the hotel. The people in the room next to us were heard so easily through the walls; they were cussing and fighting with each other and we have two small kids. Luckily they only were there (very early) in the morning that we were leaving. Also, the AC was out upon arrival and again at the end of the second day when we came in for the night; luckily it came on by the time we were going to sleep.

2026-10-20 • via Nuitee
M
Marshall • family_with_children • us
8
Pros:

Everything was good

2026-10-19 • via Nuitee
J
JULIO CESAR • solo_traveller • mx
3
mala experiencia
Pros:

muy mala experiencia, esta lejos de todo y el personal de mala gana

Cons:

sobre todo el servicio, no te hacen limpieza del cuarto a menos que lo solicites

2026-10-19 • via Nuitee