Hyatt Regency Birmingham - The Wynfrey Hotel

Hotels
Hyatt Regency
8.4 (1466 reviews)
1000 Riverchase Galleria , Birmingham , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities on Thanksgiving

Categories

Cleanliness
7.54
There were issues with cleanliness, as one review mentioned bugs on the mattress.
Service
9.01
Multiple reviews praised the helpfulness and professionalism of the staff, particularly Quincy.
Location
9.05
The hotel is in a great location and conveniently connects to the Galleria Mall.
Room Quality
8.5
General sentiments in reviews indicated that rooms were comfortable, though there were mentions of bed quality issues.
Amenities
8.03
Amenities such as dog-friendly policies and convenient parking options were appreciated.
Value for Money
8.49
Guests felt that prices were reasonable for the area, although free parking was expected.
Food and Beverage
8.04
Food quality at the hotel was generally regarded as good, despite limited options on Thanksgiving.
Overall Experience
8.51
Overall, guests had enjoyable stays with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 07:20

Property Description

Luxury Hotel Connected to Riverchase Galleria Mall

Rooftop Pool and Gourmet Steakhouse
Indulge in luxury at our upscale hotel with an outdoor rooftop pool and Shula’s, a gourmet steakhouse offering exquisite dining experiences.

Modern Amenities and Convenient Services
Enjoy free Wi-Fi, marble bathrooms, and deluxe toiletries in our guest rooms. Stay active at the 24-hour fitness centre and make use of the concierge desk. Plus, take advantage of the free shuttle to Birmingham Airport.

Nearby Attractions
Explore the Cahaba Grand Conference Center, Verizon Wireless Music Center, and the Birmingham Botanical Gardens, all within a short drive from our hotel.

Book your stay at Hyatt Regency Birmingham The Wynfrey Hotel for a truly luxurious experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests must call in advance to schedule airport shuttle service. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.4
Based on 1466 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
T
tommylC6403KV Family
10
Great customer service
Pros:

Dee- Dee is AWESOME!!!! Her customer service and ability to connect to guest is top tier!

2026-07-30 via Tripadvisor
K
K101YWjenniferm NONE
10
Family Reunion
Pros:

It was good. We had a very good experience. I would like to stay again at your hotel. My family enjoyed their stay as well. I would recommend it again.

2026-07-29 via Tripadvisor
K
K6245CXashleys NONE
4
Not worth the money
Pros:

The check-in process really set the tone for my experience. It was incredibly confusing with regards to who was in charge of what. I took me multiple tries to get valet support.

The valet who did help, Marcus, was incredibly kind and helpful. He escorted my elderly mother to her room while I went to find parking.

You do have to pay to park onsite, which seems ridiculous given the location of the hotel.

The lobby of the hotel is beautiful and it being directly connected to the mall was a plus.

Our room was clean, but the HVAC setup was a bit outdated - the one vent in the room was awkward placed high up on a wall.

The TV was not a smart TV and the Chromecast that was supposed to be connected to the TV was not. I had to find a workaround to get it connected to wifi in order to use.

The shower temperature would not stay constant no matter what setting the knob was on; same for the sink.

Our housekeeper was very kind and came by every day to check to see if we needed anything.

In a world where cash is used less and less, I would think there would be a way to tip staff if so desired - I also wasn't expecting to have to make use of valet and didn't prepare myself with cash, which was my fault.

We came for a family reunion and the food at our banquet was delivered late and was not well-prepared. The audio/visual capabilities were poor, as well.

2026-07-28 via Tripadvisor
J
Juan family_with_children us
10
2026-07-25 via Nuitee
V
Victoria couple us
10
2026-07-25 via Nuitee
G
Go64668180721 NONE
10
Stay at Hyatt l, Birmingham
Pros:

Hyatt Birmingham is outstanding! The location is extremely convenient to restaurants and the exits. Self arking could be improved.
Valet was exceptional.

2026-07-23 via Tripadvisor
4
422leighb NONE Fernandina Beach, Amelia Island, Florida
10
Great hotel, location and staff
Pros:

The location of this hotel is great. It's so convenient to so many places. The staff was everything we could have asked for and more. The valets were fast and courteous. The room was exceptionally clean, and housekeeping was spot on. We could not have asked for a better hotel or a better experience, especially for the price.

2026-07-23 via Tripadvisor
L
LaTavia couple us
10
2026-07-20 via Nuitee
T
TERESHA solo_traveller us
5
Check In
Pros:

The rooms were clean, and valet personnel was always prompt and nice.

Cons:

I paid for both of my rooms online via booking.com on July 14, 2026, in full. Front Desk staff stated that my card on was file but not charged. As I was checking my credit card for the charge, he charged my card for one room. After he charged it he found that I had already paid for both rooms. So, now a have a pending charge on my card for over $400. I booked a king and queen room on the high floor. It took about 20 minutes to find rooms on the same floor. We had to make both rooms queen. I was traveling with kids and didn't want to be on separate floors. Lastly, to remedy the issues valet was to be comp, but was not. Other than that everything else was great.

2026-07-20 via Nuitee
L
L1594YHryanf Family
10
Restaurant has exceptional service
Pros:

Restaurant was incredible and they gave us a free buffet voucher! Debbie and all of the restaurant staff were fantastic! Would definitely recommend

2026-07-19 via Tripadvisor
M
Megan family_with_children us
8
Comfortable stay but the property seemed well-loved for the price.
Pros:

Good linens and a comfy bed!

Cons:

Walls seemed thin. It was very easy to hear other guests. The property seemed well-loved for the price.

2026-07-19 via Nuitee
3
370averyw Couples
10
Excellent
Pros:

Wcellent stay everyone is so nice here!
Shout out to stephen for his valet services

2026-07-17 via Tripadvisor
V
Voyager802445 Couples
10
Excellent
Pros:

Excellent stay i have to say.
Excellent food and service all around.
Thank you Stephen for your help

2026-07-14 via Tripadvisor
B
BeTheThunder Family Tampa, Florida
10
Easy Check In
Pros:

Remarcus was incredibly helpful at the check in process. Made a late night road trip checkin much easier with two kids.

2026-07-13 via Tripadvisor
W
windg2025 Business
10
Valet
Pros:

Thank you to Stephen for the excellent service. Please use the valet it makes life easier

2026-07-13 via Tripadvisor
A
A1836BAdonnad Business
10
Excellence
Pros:

Pool excellent. Mall excellent and Stephen was excellent

2026-07-13 via Tripadvisor
C
Curiosity64910702216 Family
10
Amazing stay!
Pros:

My stay was amazing! Beginning with a warm welcome by Front Desk Agents Tajuna and Tamiyah, to the great service while having dinner, and the amazing service and attention to detail from Debbie. My entire experience was amazing.

2026-07-10 via Tripadvisor
N
nikkom801 Family
10
Pool lounging
Pros:

Last weekend we came for the baseball tournament. It was so nice relaxing in the pool after long games. Stephen on the valet team was excellent in what he does !

2026-07-10 via Tripadvisor
J
Janice couple us
9
2026-07-09 via Nuitee
T
Tanya couple us
8
Pros:

Having the mall right there

Cons:

Prices too expensive

2026-07-05 via Nuitee