Hyatt Regency Birmingham - The Wynfrey Hotel

Hotels
•
Hyatt Regency
8.4 (1422 reviews)
1000 Riverchase Galleria , Birmingham , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities on Thanksgiving

Categories

Cleanliness
7.54
There were issues with cleanliness, as one review mentioned bugs on the mattress.
Service
9.01
Multiple reviews praised the helpfulness and professionalism of the staff, particularly Quincy.
Location
9.05
The hotel is in a great location and conveniently connects to the Galleria Mall.
Room Quality
8.5
General sentiments in reviews indicated that rooms were comfortable, though there were mentions of bed quality issues.
Amenities
8.03
Amenities such as dog-friendly policies and convenient parking options were appreciated.
Value for Money
8.49
Guests felt that prices were reasonable for the area, although free parking was expected.
Food and Beverage
8.04
Food quality at the hotel was generally regarded as good, despite limited options on Thanksgiving.
Overall Experience
8.51
Overall, guests had enjoyable stays with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 07:20

Property Description

Luxury Hotel Connected to Riverchase Galleria Mall

Rooftop Pool and Gourmet Steakhouse
Indulge in luxury at our upscale hotel with an outdoor rooftop pool and Shula’s, a gourmet steakhouse offering exquisite dining experiences.

Modern Amenities and Convenient Services
Enjoy free Wi-Fi, marble bathrooms, and deluxe toiletries in our guest rooms. Stay active at the 24-hour fitness centre and make use of the concierge desk. Plus, take advantage of the free shuttle to Birmingham Airport.

Nearby Attractions
Explore the Cahaba Grand Conference Center, Verizon Wireless Music Center, and the Birmingham Botanical Gardens, all within a short drive from our hotel.

Book your stay at Hyatt Regency Birmingham The Wynfrey Hotel for a truly luxurious experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests must call in advance to schedule airport shuttle service. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.4
Based on 1422 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
A
Asia • couple • us
10
Very good location very nice view and the stable experience
Pros:

It was very clean and very nice employees

Cons:

Have no dislikes

2026-06-20 • via Nuitee
D
Dowd • family_with_children • us
1
Pros:

It was a nice hotel until a guy park my vehicle and an item became missing only car

Cons:

I had paid for valet parking and had something valuable in my car and when I got my car back it was gone .

2026-06-20 • via Nuitee
T
toreze • solo_traveller • us
8
Pros:

Location

Cons:

Great

2026-06-19 • via Nuitee
L
LauraS185 • NONE • Dallas, Texas
10
Hyatt Regency Winfrey is a beautiful hotel in an awesome location!
Pros:

We really loved the Hyatt Regency Winfrey Hotel in Birmingham. Its Location was great, connected directly to the Galleria mall. This gave us many shopping and dining options. Even though connected to a mall and in a busy location, the hotel and rooms felt very quiet and serene. The hotel restaurant was very near the mall entrance, and had an awesome bar and food! All the staff were so helpful and nice.

2026-06-12 • via Tripadvisor
5
583jerem • Business • Miami, Florida
10
Valet Dee Dee and Ronald great Customer Sevice.
Pros:

Dee Dee and Ronald with valet was exceptional. Will stay at this hotel again just because of their service.

2026-06-11 • via Tripadvisor
L
Loletia • solo_traveller • us
8
Up and down
Pros:

A mall is attached to the hotel.

Cons:

I didn't get the room that I asked for way in advance. I was assigned a room that I clearly expressed that I did not want. When I informed them of my request, I was told that they did have it available. I guess they wanted to put someone else there. I tried to not get upset right at the start of our vacation. We went to the room and at bedtime there was a loud machine running, disturbing our sleep. I asked for a room like I had requested at booking. By this time the room that I requested was already booked. We moved to another room, it was better but not what I requested. After all, we enjoyed our stay but should not have been jerked around. The room that I requested was available for us at the time of check in. We were just not assigned to it. I just didn't have the energy for the back and forth.

2026-06-10 • via Nuitee
R
ronnyhK3013EJ • NONE
10
Great
Pros:

Location was amazing room was very nice and clean and the staff wow so
Helpful Owen Simms help us so much he was amazing will come back here

2026-06-09 • via Tripadvisor
T
tkayam2024 • NONE
10
Excellent stay!
Pros:

I had a fantastic stay at the Hyatt Regency Birmingham. What stood out most was the exceptional cleanliness of the room. Everything was spotless upon arrival, from the bathroom to the bedding, and it was clear that great care is taken to maintain a high standard throughout the hotel.

The housekeeping staff deserve special recognition for their attention to detail. My room was serviced promptly each day, and I always returned to a fresh, immaculate space. Towels were neatly arranged, amenities were replenished without having to ask, and every aspect of the room was maintained to a very high standard.

The professionalism and efficiency of the housekeeping team truly enhanced my stay and made me feel comfortable and well cared for. Their dedication did not go unnoticed and reflects positively on the hotel’s commitment to guest satisfaction.

I would highly recommend Hyatt Regency Birmingham and look forward to staying there again.

2026-06-09 • via Tripadvisor
F
F8720SHbonnieh • Business
10
Dre
Pros:

Fast and Quick and very very kind.

2026-06-09 • via Tripadvisor
E
emilybC2904EY • Business
10
Top Tier Service
Pros:

We had such a great experience! Dee Dee had our car pulled up before we even asked and took all of our luggage and loaded it for us! Went above and beyond!

2026-06-09 • via Tripadvisor
T
Tanya • extended_group • us
8
great
Pros:

bed very comfortable area clean but needed more towels and there weren't anymore at the time. But overall hotel in a great area

Cons:

the hotel restaurant was a little pricey and slow. staff didn't act as if they knew what they were doing, seem very overwhelm

2026-06-08 • via Nuitee
G
G6623IMmartinad • Business
10
Off to a great start
Pros:

Dee Dee made checking in a breeze. She was prompt and efficient. Very professional and friendly.

2026-06-04 • via Tripadvisor
W
W4328LUmoniquea • Business
10
Great Bag Handler
Pros:

We had a fantastic experience, thanks to Dee Dee's helpfulness with our bags.

2026-06-04 • via Tripadvisor
V
Vanessa • couple • us
8
2026-06-03 • via Nuitee
T
Terrius • couple • us
3
Pros:

The food was exceptional.
The restaurant waitress and staff where nice.

Cons:

The bed was not clean, and the front desk didnt really care to make us feel wanted.

2026-06-02 • via Nuitee
G
glendak634 • Friends getaway
2
Terrible experience
Pros:

My friends and I had a very disappointing stay. When we checked into our room on the 7th floor, it was extremely hot. We were told an engineer would come within 15 minutes, but no one ever showed up. When we called back, the front desk employee was rude and unprofessional.

After being moved to another room, the TV did not work. We also had issues with our parking pass not working after the room change. The next morning, the shower water was cold and shut off completely without any notice from the hotel.

To make matters worse, there was no iron or refrigerator in the room, and the TV remote did not work. Overall, the customer service and room conditions did not meet expectations.

2026-06-01 • via Tripadvisor
W
Walter • couple • us
10
2026-05-30 • via Nuitee
W
Walter • couple • us
10
2026-05-30 • via Nuitee
K
Keylin • solo_traveller • us
10
2026-05-28 • via Nuitee
A
A9539CGstevef • Family
10
Awesomeness
Pros:

Very impressed with staff. TJ was very helpful and patient. He helped us unload and move our mountain of belongings to our room

2026-05-26 • via Tripadvisor