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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Business center
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Allergy-free room
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Lockers
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Kid-friendly buffet
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Convenient Location
Located less than 10 minutes from San Jose city center and Apple Inc. Headquarters, Woodcrest Hotel in Santa Clara offers easy access to key attractions.
Comfortable Accommodations
Each room at Woodcrest Hotel features a work desk, ironing facilities, coffee machine, TV with cable channels, and DVD player. The en suite bathrooms are stocked with bathrobes, a hairdryer, and free toiletries.
On-Site Amenities
Guests can enjoy a complimentary hot buffet breakfast, access the business center, use the launderette, and relax at the DVD and reading library. The 24-hour reception desk ensures assistance at any time.
For a convenient and comfortable stay near major attractions, book your room at Woodcrest Hotel now!
Please note: The property is completely operational during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 11 years old and over stay for US$35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel breakfast offers a good selection of basic food items.
The mattress is firm and comfortable, and the room is spacious. The air conditioning worked well, and my room faced the courtyard, making it quiet and peaceful at night.
Parking was not problem, indoor and outdoor spaces available.
The in-room microwave and mini refrigerator were wonderful extras that made my stay even more comfortable. An added bonus is that guests can also use the microwave in the breakfast room, which is especially convenient for warming up food. This thoughtful amenity deserves an A+.
The breakfast selection was decent, but rather basic, like supermarket food than something carefully prepared in a kitchen. The milk from the glass jar, tasted stale, and the five hot dishes were so so.
However, the most disappointing aspect was the receptionist's attitude. I simply asked her which route to my room was the shortest, and she replied, "I don't know." I then asked if she had a floor plan showing whether I should turn left or right after the elevator to reach my room quickly, as I had walked a long way and turned right three times the first time I looked for it. Was the hallway one-way or two-way? She said she didn't have a map and told me to look at the signs on the wall. I told her there were no signs, only room numbers next to each door, and that she could accompany me for the confirmation. She eventually accompanied me, but it was still the longest route (so I walked it three times). Finally, on the fourth try, I discovered the shortest route was actually turning left after exiting the elevator, which would quickly get me to my room (because the room number was at the end of the floor number).
What annoyed me most was the receptionist's reaction to my questions. She asked why I was asking these questions when I was only staying one night. I explained that I might stay longer next time and would be bringing two large suitcases, so I wanted to familiarize myself with the hotel layout to quickly find my room and handle emergencies, including finding the elevators and the fastest routes to exits. She even said that no other guest had ever asked such questions before! I asked, "What is your name?" She replied, "Our hotel cannot disclose names, and the receptionist doesn't wear name tags! Our manager isn't here, and we don't know when he'll be here."
Overall, the hotel itself was fine, but I hope my feedback will be passed on to the manager to improve customer service.
Great service
Front staff is always very friendly. Rooms are nice size. Bathtub is nice.
WiFi was sort of slow.
Everything was great!
N/A
The small pillows
Clean room, amazing staff!
Some extra options for breakfast could be nice (types of bread, cheese, coffee, etc).
Clam, good breakfast
Old
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