Country Inn & Suites by Radisson, Williamsburg East Busch Gardens , VA

Hotels
•
Country Inn & Suites by Radisson Americas
6.8 (1159 reviews)
7135 Pocahontas Trail , Williamsburg , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Great location close to Busch Gardens/parks
Helpful, friendly and responsive staff
Spacious rooms
Free/available breakfast
Pool open late
Easy/accessible parking
Cons:
Dirty or stained carpets and hallways; musty/mold odors
Rooms not always cleaned; hair in bathroom reported
Broken elevator and other maintenance failures (AC leaks, damaged TV, torn curtains)
Hard/old mattresses and flat pillows
Limited, repetitive breakfast options and dining area cleanliness
Inconsistent housekeeping coverage

Categories

Cleanliness
4
Multiple reviews report dirty/stained carpets in halls, hair in bathrooms, musty/mold odors in rooms, and general lack of maintenance and outside cleanliness—clear negative signal.
Service
8.5
Consistently praised front desk and staff: helpful, friendly, quick to move guests when needed. Some service gaps noted (housekeeping not always present, limited breakfast staffing) but overall positive.
Location
9.5
Repeatedly highlighted as a major positive—very convenient and close to parks/Busch Gardens and other planned destinations.
Room Quality
5.5
Rooms often described as spacious but plagued by issues: musty smells, wet floors from AC, damaged TV, torn curtains, and hard/old mattresses—mixed to below average.
Amenities
7.2
Amenities like late-open pool and easy parking are appreciated; breakfast offered but limited; elevator failures and maintenance issues negatively affected accessibility—overall mixed but slightly positive.
Value for Money
6.8
Not directly discussed in reviews; given strong location and helpful staff but notable cleanliness and maintenance problems, perceived value appears average for this stay.
Food and Beverage
5.8
Breakfast is available and at times described as decent or good, but several guests called it repetitive and minimal (same scrambled eggs/sausage daily) and requested more variety; dining area cleanliness also criticized.
Overall Experience
7.1
Overall mixed: many guests appreciated location and staff and enjoyed certain amenities, but pervasive cleanliness and maintenance problems (including elevator/AC issues) tempered stays—leans slightly above average due to strong location/service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Outdoor Pool and Fitness Center
The hotel boasts an inviting outdoor pool and a well-equipped fitness center, perfect for guests looking to stay active and unwind during their stay.

Comfortable Rooms
Each room at Country Inn & Suites By Carlson offers modern amenities such as free cable TV, ironing facilities, and a coffee maker. Relax in the cozy upholstered chair provided in every room.

Convenient Amenities
Guests can take advantage of the complimentary Wi-Fi in the business center, enjoy a delicious breakfast, and relax in the welcoming lobby with fireside seating. Don't forget to grab some free coffee and cookies available at the front desk 24/7.

Experience the perfect blend of comfort and convenience at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens Area). Book your stay now for a memorable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 1159 reviews
Cleanliness: 4
Service: 8.5
Location: 9.5
Room Quality: 5.5
Amenities: 7.2
Value for Money: 6.8
Food and Beverage: 5.8
Overall Experience: 7.1
A
Art • couple • us
7
2026-10-20 • via Nuitee
E
Edward • solo_traveller • us
1
This is the worst hotel we have ever stayed in.We both got sick from our stay.
2026-10-19 • via Nuitee
B
BillieJean • extended_group • us
10
Pros:

Proximity to parks

2026-10-19 • via Nuitee
J
Josh • family_with_children • us
8
Pros:

Close to the park, parking was easy, room was spacious

2026-10-17 • via Nuitee
A
Alma • family_with_children • us
6
2026-10-13 • via Nuitee
J
James • family_with_children • us
8
2026-10-12 • via Nuitee
R
Randall • solo_traveller • us
7
Pros:

Day front desk person was very helpful getting settled and he always spoke to and asked how was doing

Cons:

need more options for breakfast Scrambled eggs and sausage were the same every day. I did have instant oatmeal

2026-10-10 • via Nuitee
D
Daniel • couple • us
9
Very nice
Pros:

Clean, comfortable, great amenities

2026-09-18 • via Nuitee
G
Gjergji • solo_traveller • us
8
2026-09-15 • via Nuitee
L
Linda • extended_group • us
10
Good location, had everything we needed, staff very nice, clean, everything worked.
Pros:

Staff very nice.

2026-09-14 • via Nuitee
E
Euceda • solo_traveller • us
5
Pros:

The room is spacious enough,but isn't clean for our stayed the elevator got broken and my Mom had an accident she fell down at the stairs nobody help us!!

2026-09-14 • via Nuitee
A
Adam • solo_traveller • us
6
2026-09-14 • via Nuitee
D
Donna • couple • us
8
Close to park good breakfast
2026-09-09 • via Nuitee
A
asenoj • solo_traveller • us
2
Pros:

The location was good.

Cons:

We booked two rooms. In the first room the bathroom light was out, the second room half the floor was soaked because of the air conditioning. The hotel was sold out so we couldn't stay in another room until the next day. There was hair all over the place in the bathroom. We finally got switched to another room and it smelled of mold. And the last day the elevator broke and we had to carry our luggage down 4 flights of stairs.

2026-09-08 • via Nuitee
E
Edgardo • family_with_children • us
8
2026-09-08 • via Nuitee
S
Shakeria • family_with_children • us
10
2026-09-06 • via Nuitee
H
Hanna • family_with_children • us
1
2026-09-04 • via Nuitee
R
Richard • couple • us
5
Not great.
Pros:

Close to Busch Gardens

Cons:

Not great. Carpet was wet in front of AC. Developed an order in the room come the 3rd day. Breakfast was a bare minimum. Left a day early.

2026-09-03 • via Nuitee
T
Tabitha • couple • us
3
It was okay. Just update the carpets and LVP
Pros:

Breakfast was decent. Carpet and flooring in main halls are dirty. The room itself was fine and the bedding and bathrooms were clean.

Cons:

The smell in the halls

2026-09-02 • via Nuitee
A
Annette • couple • us
8
My stay was ok
Pros:

Breakfast

Cons:

The mattress was hard

2026-09-01 • via Nuitee