Tru By Hilton Nashville Downtown Convention Center

Hotels
•
Tru by Hilton
9 (788 reviews)
500 Rep John Lewis Way South , Nashville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location
Friendly staff
Cons:
Elevators too slow
Parking fees

Categories

Cleanliness
8.83
The hotel was VERY, VERY clean and specific mentions of cleanliness in several reviews.
Service
9.3
Excellent customer service noted, with several mentions of friendly and helpful staff.
Location
9.34
Excellent location, conveniently near Bridgestone Arena and downtown attractions.
Room Quality
8.29
Rooms were generally described as nice, though some mentioned tight spaces leading to minor issues.
Amenities
8.82
Good breakfast options available and modern facilities were highlighted.
Value for Money
9.28
Described as a good value for the price, especially with convenient amenities.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
8.8
Generally positive sentiment about the stay, with multiple mentions of enjoying the visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:47

Property Description

Modern Comfort in Music City

At Tru By Hilton Nashville Downtown Convention Center, experience modern comfort in the heart of Nashville. Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a fitness centre to stay active during your stay. Start your day with a delicious buffet breakfast before exploring nearby attractions like Bridgestone Arena and Ryman Auditorium.

Relax and Unwind

Unwind in the shared lounge or on the terrace, and take advantage of the 24-hour front desk for all your needs. Private parking is available on site for your convenience. After a day of sightseeing, relax in your room equipped with a fridge, cozy bed linens, and a private bathroom.

Entertainment and Leisure

Have some fun at the hotel's barbecue area or enjoy a game of billiards. With the Nashville International Airport just 9 km away, Tru By Hilton is the perfect choice for your stay in Music City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 788 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
A
Amy • couple • us
8
Great location, clean, easy check in.
Pros:

Close to everything on Broadway. Breakfast was the best I’ve ever had at a hotel!

Cons:

Pillows were terrible!

2026-06-11 • via Nuitee
G
Gary • extended_group • ca
10
2026-06-10 • via Nuitee
C
Christina • family_with_children • us
8
Pros:

Property was clean games in the lobby were great. Staff was friendly.

Cons:

There were quite a few homeless people outside. I know that’s obviously not something. The hotel can deal with, but it was noticeable.

2026-06-10 • via Nuitee
K
Kerri • solo_traveller • us
9
2026-06-08 • via Nuitee
B
Beth And Quinton • couple • us
9
2026-06-08 • via Nuitee
J
Jana • couple • us
10
Excellent stay! We will be back!
Pros:

Clean and comfortable

2026-06-04 • via Nuitee
P
Phyllis • solo_traveller • us
9
Pros:

Friendly, accommodating staff.

2026-06-03 • via Nuitee
T
Taru • solo_traveller • fi
9
Pros:

Great location! Very nice breakfast. Loved that there's not carpet in the room!

Cons:

Homeless people right outside the hotel.

2026-06-01 • via Nuitee
M
Mark • solo_traveller • us
8
Pros:

Clean, comfortable..., good breakfast especially for a hotel buffet

Cons:

Rooms on the smaller side

2026-05-31 • via Nuitee
J
John • couple • us
9
Would stay here again.
Pros:

Central to what we were doing.

2026-05-29 • via Nuitee
K
kenneth • family_with_children • us
1
no.
Pros:

nothing

Cons:

hidden fees

2026-05-28 • via Nuitee
C
Christopher • family_with_children • us
7
It went well
Pros:

Breakfast was good staff was nic

Cons:

The pool was closed due to rain. Bummed the kids out. Sky water or pool water they both get you wet not sure why it stayed closed there wasn’t any lightning

2026-05-28 • via Nuitee
W
William • extended_group • us
10
2026-05-25 • via Nuitee
N
Nicole • couple • us
10
We had a great experience at this hotel. Clean, comfy, excellent breakfast. Will stay again when we return to Nashville!
Pros:

Great location, comfortable beds, wonderful breakfast…probably best hotel breakfast I’ve ever had.

Cons:

Nothing

2026-05-25 • via Nuitee
G
Gina • couple • us
9
Great location and friendly staff
Pros:

Cloe to Broadway, friendly staff, great breakfast

Cons:

Pillows were uncomfortable

2026-05-24 • via Nuitee
J
Justin • solo_traveller • us
9
2026-05-24 • via Nuitee
J
Justin • solo_traveller • us
9
Pros:

Clean rooms, good location, good free breakfast buffett

Cons:

When booked nothing mentioned having to pay for parking at the hotel parking, was like $32 per night

2026-05-24 • via Nuitee
K
Kenny • solo_traveller • us
10
Pros:

Location and cleanliness

Cons:

Bed could've been more comfortable

2026-05-23 • via Nuitee
L
Latoya • solo_traveller • us
10
2026-05-22 • via Nuitee
S
Schneider • extended_group • us
9
Great folks and great location.
Pros:

Everyone was super friendly and the place was clean.

Cons:

The check in was a bit confusing as the check in areal looked more like a coffee/snack shop? They were also running two check in hotels/extended stays out of a single building. The overall price was a bit expensive...almost $400 with parking.

2026-05-21 • via Nuitee