Tru By Hilton Nashville Downtown Convention Center

Hotels
•
Tru by Hilton
9 (839 reviews)
500 Rep John Lewis Way South , Nashville , us
+1 629-255-0303

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location
Friendly staff
Cons:
Elevators too slow
Parking fees

Categories

Cleanliness
8.83
The hotel was VERY, VERY clean and specific mentions of cleanliness in several reviews.
Service
9.3
Excellent customer service noted, with several mentions of friendly and helpful staff.
Location
9.34
Excellent location, conveniently near Bridgestone Arena and downtown attractions.
Room Quality
8.29
Rooms were generally described as nice, though some mentioned tight spaces leading to minor issues.
Amenities
8.82
Good breakfast options available and modern facilities were highlighted.
Value for Money
9.28
Described as a good value for the price, especially with convenient amenities.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
8.8
Generally positive sentiment about the stay, with multiple mentions of enjoying the visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:47

Property Description

Modern Comfort in Music City

At Tru By Hilton Nashville Downtown Convention Center, experience modern comfort in the heart of Nashville. Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a fitness centre to stay active during your stay. Start your day with a delicious buffet breakfast before exploring nearby attractions like Bridgestone Arena and Ryman Auditorium.

Relax and Unwind

Unwind in the shared lounge or on the terrace, and take advantage of the 24-hour front desk for all your needs. Private parking is available on site for your convenience. After a day of sightseeing, relax in your room equipped with a fridge, cozy bed linens, and a private bathroom.

Entertainment and Leisure

Have some fun at the hotel's barbecue area or enjoy a game of billiards. With the Nashville International Airport just 9 km away, Tru By Hilton is the perfect choice for your stay in Music City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

9
Based on 839 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
K
Keith • extended_group • us
10
Entire staff over and above on service. Great location close to Broadway and many restaurants very near
Pros:

Great Location to Broadway

2026-08-28 • via Nuitee
D
Diane • couple • us
10
We always stay here when we visit Nashville!
Pros:

Area is great, a short walk to Broadway, clean, comfortable beds.

Cons:

Nothing

2026-08-27 • via Nuitee
A
Ashlee • solo_traveller • us
10
2026-08-26 • via Nuitee
J
Jocelyn • family_with_children • us
10
Great great location, near to a lot of the attractions in downtown.
2026-08-25 • via Nuitee
R
Rose • solo_traveller • us
10
Pros:

Everyone so sweet. Very clean and confront was great especially the pillow lol. Best breakfast bar in any hotels I've stayed in.

2026-08-24 • via Nuitee
S
Shannon • family_with_children • us
5
Would not stay there again!
Pros:

We loved how close it was to broad way and bridge stone arena.

Cons:

We were not able to check into our room are the time we were told it was going to be available. We still were not able to check in at the time it was suppose to be 100 percent available at 4:00 pm. We got nothing but the run around from different staff each time we spoke to someone until we spoke to a gentleman not sure his name at the front desk and he tried to get things done as fast as he could. We were not granted access until after 4:40 leaving us 20 minutes to get ready and leave for our event we had tickets for. Really frustrating when we had been sitting in your lobby at 2 and guest kept coming in and getting there rooms and no one could explain why our room wasen't ready. Then Sunday we came down for breakfast and asked at the service desk if we could leave our car in the parking garage later because we had reservations at 1:30 for a riverboat cruise the young lady said yes that wont be a problem. We went to enjoy the pool before we had to check out and it was closed. We called the front desk and they couldn't tell us anything. Said they would contact maintaince and see what was going on and give us a call back. we called at 9 and at 10:40 when we got ready to check out we still haden't heard back from anyone. We went to check out at the front desk and they told us we would need to remove outr car from the garage since we were checking out. I told them thats not what we were told earlier that morning by the front desk clerk. We removed our car and had to go pay for parking at another lot down town costing us $ 63.00. Our stay at this hotel was not a good one.

2026-08-24 • via Nuitee
A
April • family_with_children • us
10
2026-08-23 • via Nuitee
D
Dennis • solo_traveller • us
10
Pros:

The location is excellent — you can walk to Broadway in Tennessee where the Honky Tonks are, and many attractions are within walking distance. It's a safe, family-friendly place. The hotel is very clean and the service is great. Breakfast is included and one of the best I've had! There are plenty of elevators, and they change the sheets and clean the rooms daily. I didn't use the parking, but be careful — they charge a daily fee. It's better to use Uber; it ends up being more economical, especially since you can walk to most of the attractions

Cons:

Nothing

2026-08-23 • via Nuitee
R
Robert • family_with_children • us
5
2026-08-23 • via Nuitee
A
Amy • extended_group • us
10
Good time.
Pros:

Clean convenient and nice people.

2026-08-17 • via Nuitee
K
Katie • extended_group • us
10
Amazing!
Pros:

We loved this venue, location, and staff. We will be back. ❤️

2026-08-16 • via Nuitee
C
Caty • couple • ca
10
Super pratique
Pros:

Proximité du centre-ville et la piscine

Cons:

Les oreillers étaient un peu molle et la femme de ménage passait aux deux jours

2026-08-12 • via Nuitee
C
CRISTIAN • family_with_children • co
10
Great experience in the city of the music
Pros:

I really liked the amenities of the hotel, excellent breakfast, and the location is excellent.

2026-08-11 • via Nuitee
J
Joshua • solo_traveller • us
7
2026-08-11 • via Nuitee
J
Jennifer • solo_traveller • us
8
Great hotel
Pros:

Good location

Cons:

Front desk staff quite unkind

2026-08-10 • via Nuitee
D
Donna • couple • us
8
2026-08-10 • via Nuitee
C
Christina • couple • us
10
2026-08-10 • via Nuitee
K
Kathi • family_with_children • us
10
Nashville girls trip
Pros:

The staff are amazing. Beds and pillows were very comfortable. Room was quite big. Breakfast was great and had many choices, something different every day. Great location, five to ten minutes from downtown Nashville and close to everything else we wanted to experience. Felt very safe and secure.

Cons:

Can't really think of anything.

2026-08-08 • via Nuitee
C
Candice • extended_group • us
9
2026-08-07 • via Nuitee
R
Resort14562712537 • Family
8
"Outstanding Hospitality — Huge Thanks to Terrance, Erika, and Marliss!"
Pros:

I recently had a fantastic stay at Tru by Hilton, and the exceptional service made all the difference. The property was clean, comfortable, and modern, but the outstanding staff truly made the experience memorable.
​I want to give special recognition to three team members who went above and beyond:
• ​Terrance: Incredibly professional and welcoming from the moment I arrived. His efficiency and warm greeting set a positive tone for the entire stay.
Erika: Hardworking, dedicated, Extremely attentive and detail-oriented. She consistently made sure not only all my needs were met but every guest who walk thru the doors with a smile and proactive support.
• ​Marliss: dedicated, and always willing to lend a helping hand to ensure guests have a flawless experience.
​It is rare to find a team that operates with this level of care, professionalism, and dedication. Terrance, Erika, and Marliss are a massive asset to this hotel. I will definitely be returning and highly recommend this location to anyone looking for a seamless, top-tier stay!

2026-08-05 • via Tripadvisor