Embassy Suites by Hilton Chicago O'Hare Rosemont

Hotels
•
Embassy Suites Hotels
8.3 (1250 reviews)
5500 North River Road , Rosemont , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Fantastic staff
Great location
Spacious rooms
Cons:
Plumbing issues
High parking charges
Breakfast temperature

Categories

Cleanliness
8.03
Rooms are clean but need updating.
Service
9
Fantastic staff and excellent service.
Location
8.54
Great location for shopping and close to the airport.
Room Quality
7.99
Spacious accommodations and comfortable beds.
Amenities
8.52
Good breakfast offerings, but could use improvements.
Value for Money
7.98
Good value but high extra charges for parking.
Food and Beverage
8.03
Good breakfast but not always hot.
Overall Experience
8.3
Overall a great stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:43

Property Description

Luxurious All-Suites Accommodation
Experience the comfort and convenience of Embassy Suites by Hilton Chicago O'Hare Rosemont, featuring spacious suites with separate living areas and premium amenities like flat-screen TVs and wet bars.

Dining Excellence at Basil's Kitchen
Indulge in Mediterranean delicacies at Basil's Kitchen for lunch and dinner, or unwind at Basil's Tavern with a variety of snacks and drinks while watching your favorite sports on TV.

Top-Notch Facilities and Services
Take advantage of the indoor heated pool, fitness center, and extensive meeting space. Business travelers will appreciate the 24-hour business center and services offered, while leisure guests can explore downtown Chicago easily via the nearby Rosemont Blue Line CTA station.

Book now and elevate your stay at Embassy Suites by Hilton Chicago O'Hare Rosemont.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and chareges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 10.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1250 reviews
Cleanliness: 8.03
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.3
Z
Zuzana • family_with_children • sk
10
Pros:

Breakfast and large rooms. We were very happy here.

2026-05-30 • via Nuitee
I
Ian • solo_traveller • us
8
2026-05-30 • via Nuitee
S
Sabrina • couple • us
10
2026-05-30 • via Nuitee
P
Priscilla • couple • us
7
The view and rooms are wonderful , if you have kids the will love the pool and all that open space.
Pros:

The rooms and the breakfast.

Cons:

Front staff wasn’t as pleasant as I hoped.

2026-05-28 • via Nuitee
V
Vicky • couple • gb
10
Would stay again
Pros:

Very friendly and efficient

Cons:

Nothing

2026-05-28 • via Nuitee
H
Hadjer • family_with_children • us
4
Disappointing stay and basic amenities
Pros:

Stuff was friendly, family vibes

Cons:

We booked a room for 2 adults and 2 kids, expecting a King bed and a living area with a sofa bed. Unfortunately, we were given a Queen bed instead. When we pointed this out, customer service insisted it was a King, which was disappointing and could have been handled better.
Additionally, the breakfast was a letdown—the food didn't taste fresh, and there were very few options to choose from. For a Hilton property, the overall experience felt very basic.

2026-05-27 • via Nuitee
A
Anika • family_with_children • sk
10
Pros:

I like everything about out stay.

Cons:

Too cold in rooms, I had to turn off the AC. I am European maybe that’s why.

2026-05-27 • via Nuitee
J
Janet • couple • us
8
Embassy Suites efficiently picked us up with their airport shuttle and provided what we needed.
Pros:

We liked the location and especially the airport shuttle. The staff was helpful and friendly. We were so grateful for the evening snacks and drinks. After an 11 hour flight, it was so nice to not have to think about finding dinner. We appreciated the breakfast, especially that you had bananas and yogurt. The rooms were spacious, cool, and comfortable. The bed was great.

Cons:

The carpet in dining area needs to be replaced. It is rather grouse with many stains. At breakfast we noticed that it didn't appear to be vacuumed from the night before.

2026-05-26 • via Nuitee
L
Lynn • solo_traveller • us
9
Pros:

Clean. Friendly. Large rooms

2026-05-26 • via Nuitee
Y
Yelizaveta • family_with_children • in
9
2026-05-25 • via Nuitee
B
Brittany • family_with_children • us
10
2026-05-25 • via Nuitee
A
Andrei • family_with_children • us
10
Great
Pros:

Location, nice hotel, friendly staff

Cons:

Nothing

2026-05-25 • via Nuitee
G
Galat • solo_traveller • us
10
2026-05-25 • via Nuitee
R
Robyn • solo_traveller • us
7
2026-05-25 • via Nuitee
A
Ashley • family_with_children • us
10
2026-05-25 • via Nuitee
T
TiJuana • solo_traveller • us
10
2026-05-24 • via Nuitee
E
Ellen • solo_traveller • us
5
I was stuck, and it was ok in a pinch, but I would not return.
Pros:

Very convenient to Airport, and I appreciated the shuttle service. The staff was lovely.

Cons:

Fire alarm at 11:30 p.m. with absolutely no guidance from or even visibility of staff. As we were leaving the building, the staff was still behind the desk checking people in. Sofa bed in my room was garbage - springs poking out everywhere.

2026-05-22 • via Nuitee
L
Leeanne • extended_group • us
10
2026-05-22 • via Nuitee
R
Remo • solo_traveller • il
8
2026-05-21 • via Nuitee
C
Courtney • family_with_children • us
7
2026-05-19 • via Nuitee