Best Western Plus Portsmouth Hotel & Suites

Hotels
•
Best Western Plus
6.8 (467 reviews)
580 U.S. 1 Bypass , Portsmouth , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Cleanliness issues
Rude service
Inconsistent amenities

Categories

Cleanliness
5.3
Multiple reviews indicate cleanliness issues, including filthy rooms and dirty towels.
Service
7.8
Some reviews mention friendly staff, although there were instances of rude service.
Location
8.3
Many reviews positively mention the convenience of the hotel’s location.
Room Quality
6.3
Reviews indicate varying room quality, with some rooms being comfortable and others described as shabby.
Amenities
6.3
Lacking some standard amenities such as breakfast and hot water issues.
Value for Money
6.8
Mixed reviews on value, with some stating it was overpriced.
Food and Beverage
7.3
Positive mentions of the restaurant next door, although breakfast complaints were noted.
Overall Experience
6.3
General sentiment indicates many positive experiences but a number of complaints too.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:43

Property Description

Convenient Location

Just off Interstate 95, the Best Western Plus Portsmouth Hotel & Suites is a mere 5 minutes’ drive from central Portsmouth, offering easy access to nearby attractions and shopping destinations.

Amenities Galore

Enjoy a range of amenities including indoor and outdoor swimming pools, a fitness center, free WiFi, and convenient laundry facilities, ensuring a comfortable and relaxing stay for all guests.

Delicious Dining Options

Adjacent to the hotel is the iconic Roundabout Diner, a charming 1950’s themed restaurant serving delectable meals throughout the day, adding a touch of nostalgia to your dining experience.

Book your stay now at the Best Western Plus Portsmouth Hotel & Suites for a memorable and enjoyable visit to the Portsmouth area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Fitness center is closed from 2026-06-20 until 2025-08-07

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 467 reviews
Cleanliness: 5.3
Service: 7.8
Location: 8.3
Room Quality: 6.3
Amenities: 6.3
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 6.3
S
Steven • solo_traveller • us
8
Overall very pleased, but above items need to be addressed
Pros:

Got a free upgrade a suite while checking in. Front desk staff very friendly and professional. The Diner that is connected to the hotel (Roundabout Diner) is excellent. Enjoyed dinner and breakfast there.

Cons:

1. There is no mirror in the elevator so you cannot tell if someone else might be in the elevator- safety concern. 2. The faucet in the bathroom sink sits too close to the back wall of the sink, making it very difficult to get your hands completely under the water stream to wash and rinse them off. The faucet should have been placed closer to the back wall of the sink so the faucet stem extended further into the sink bowl OR a faucet with a longer stem should have been installed. Either way the water stream needs to extend further away from the back wall so you can properly wash/rinse your hands without having them pressed up against the back wall of the sink. VERY frustrating! Room 697. 3. While watching TV the signal kept dropping out. Another frustrating experience.

2026-05-21 • via Nuitee
A
Angele • solo_traveller • fr
8
2026-04-23 • via Nuitee
K
Kevin • couple • us
10
2026-04-22 • via Nuitee
M
Mike • couple • us
8
Enjoyable, close to many activities and places
Pros:

24/7 coffee, staff was very friendly, clean, shower, large fridge that was actually cold, an information book with good and useful information

Cons:

Peeling wallpaper in the bathroom that looked moldy, no vending machines

2026-04-20 • via Nuitee
S
Shayla • couple • us
8
2026-04-18 • via Nuitee
D
Deanna • solo_traveller • us
8
2026-03-23 • via Nuitee
D
Daniel • couple • us
10
A highly recommended place to stay in Portsmouth.
Pros:

Very close to local attractions, very clean, easy check-in and check-out. The attached diner was very convenient.

Cons:

Can’t really think of anything.

2026-03-23 • via Nuitee
B
Barry • couple • us
9
2026-03-16 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-03-12 • via Nuitee
M
Mary • couple • us
9
2026-03-01 • via Nuitee
K
Kate • couple • us
4
It was okay
Pros:

I like our room

Cons:

The pool area was small and no hot tub

2026-02-23 • via Nuitee
C
Cheryl • family_with_children • us
5
The property is very dated and is in desperate need of updating.
Pros:

The location was very easy to find and the free parking was ideal.

Cons:

It was very dated. The rooms don’t have closets only cabinets so a full length dress could not be hung. The rooms were very dark even with all of the lamps on ( no overhead lights). The bathroom was too small for 2 people to get ready in. The tub did not drain properly.

2026-01-19 • via Nuitee
K
Kevin • family_with_children • us
7
All in all we had a good stay. Hotel was as expected for the price we paid.
Pros:

Two pools

Cons:

No hot water

2026-01-19 • via Nuitee
M
Morgan • couple • ca
1
Gross
Pros:

Nothing.

Cons:

The first room we were given was in a wing that smelled so badly like mildew it gave me a headache. There was also a stain on the mattress that looked to be feces or blood. Once we were moved to a second room, that room was 100 times worse with massive large brown stains all over the mattress. It was disgustingly dirty. The entire hotel dies not meet with Best Western standard.

2026-01-19 • via Nuitee
A
Amin • solo_traveller • us
8
2026-01-19 • via Nuitee
C
Chelsey • family_with_children • us
7
2026-01-19 • via Nuitee
M
Matthew • family_with_children • us
2
Overpriced
Pros:

Nothing really

Cons:

I paid $200 too much for this room. There’s nothing I like about it. The safety chain was even broken off of the door when we got there. I barely slept due to that

2026-01-19 • via Nuitee
G
Gabrielle • family_with_children • us
10
It was a great time and would stay again.
Pros:

The pool and close to the beach

Cons:

The hot water situation. Seem to have to waste a lot of water just to get it hot.

2026-01-19 • via Nuitee
J
James • couple • us
1
Will never stay at a Best Western again.We expect some portion of our invoice to be refunded!
Pros:

No hot water! We reported the issue no response. We reported it again and was told it takes about twenty minutes to come on! At best it was Luke warm but not warm enough to take a shower! My wife had to take her shower at the wedding venue we were attending. When asked to speak to the manager we were told that because. We booked through booking dot com ther was nothing he could do. We expect to be compensated for the inconvenience! Other guest had the same issue.

2026-01-19 • via Nuitee
M
Marzuki • family_with_children • us
4
2026-01-19 • via Nuitee