Victoria Garden Hotel

Hotels
8.8 (577 reviews)
280 Lebuh Victoria , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Friendly staff
Cons:
Rude check-in staff
Room noise

Categories

Cleanliness
8.53
Most reviews highlight the cleanliness and newness of the hotel.
Service
8.9
Generally positive mentions of staff friendliness, though some noted rudeness at check-in.
Location
9.34
Multiple reviews praised the prime location and ease of access to attractions.
Room Quality
8.59
Newly renovated rooms but some issues like noise and layout were mentioned.
Amenities
8.82
Amenities are appreciated, though some guests suggested room improvements.
Value for Money
8.78
Good value for the location and quality of the hotel.
Food and Beverage
8.33
Positive reviews on breakfast quality but some noted it could improve.
Overall Experience
9.1
Overall positive experiences with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:00

Property Description

Convenient Location
Located just 1.8 km from 1st Avenue Penang, our hotel is the perfect base for exploring George Town. Enjoy easy access to popular attractions and nearby dining options.

Comfortable Accommodation
Experience comfort in our well-equipped rooms featuring flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries. Some rooms even offer a relaxing balcony for your enjoyment.

Exceptional Service
Our 24-hour front desk and on-site restaurant ensure that your needs are met throughout your stay. Start your day right with a delicious set breakfast served every morning.

To experience comfort and convenience in the heart of George Town, book your stay at Victoria Garden Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 577 reviews
Cleanliness: 8.53
Service: 8.9
Location: 9.34
Room Quality: 8.59
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.1
I
Inilan • extended_group • my
8
Good enough
Pros:

Near Little India and close to other places of interest

Cons:

Some parts of the room could have been cleaned better.
I had called the hotel to mention that i would need the room cleaned well due to my dust and mould allergy- i was very disappointed to be told by the person i was talking to : "text me to remind me few days before you come"

I didnt think that was professional. Your job is to remind yourself- not tell your guest to remind you!

2026-05-18 • via Nuitee
S
Sachio • couple • jp
9
2026-05-18 • via Nuitee
วีระชล • couple • th
10
Very good
2026-05-17 • via Nuitee
เกตทองสง • extended_group • th
10
2026-05-16 • via Nuitee
R
Roy Seelan • solo_traveller • my
7
2026-05-16 • via Nuitee
L
Ling • extended_group • my
9
2026-05-11 • via Nuitee
J
Jaimin • couple • ca
9
Pros:

The location was great! Very clean, very nice staff and excellent room. Very friendly with any issues we had.

Cons:

Shower and closet doors didn’t close fully.

2026-05-01 • via Nuitee
L
Lou • couple • gb
10
Amazing stay great value for money
Pros:

Amazing location and close walking distance to historic George town, beautiful building, great breakast, comfortable room. Would stay again 100%!

Cons:

Nothing negative to share

2026-04-25 • via Nuitee
M
mingtsung • couple • vn
9
2026-04-25 • via Nuitee
B
bernard • couple • fr
10
Pros:

Emplacement Service petit déjeuner propreté

2026-04-24 • via Nuitee
R
raimondo fazio • solo_traveller • it
9
2026-04-22 • via Nuitee
C
christopher clear • solo_traveller • au
9
2026-04-15 • via Nuitee
A
Arul • couple • ca
10
2026-04-13 • via Nuitee
K
Kuy • family_with_children • my
7
Great Location and Comfortable Stay
Pros:

The location is very convenient, with short travel time to most places we wanted to visit. It’s also close to several tourist areas. There’s a great café just across the hotel that stays open until midnight, which was a big plus.

The room itself had a pleasant and comfortable ambiance, which we really appreciated. However, we were assigned a lower floor, and the view was not as nice as expected and did not match what was indicated at the time of booking.

Cons:

The service at the front desk could be improved, as it did not feel particularly warm or welcoming. However, the security staff were consistently friendly and helpful. Another point to note is that the hotel only provides two complimentary bottles of water per day, and additional bottles are chargeable.

2026-04-05 • via Nuitee
P
Petr • couple • cz
9
2026-03-30 • via Nuitee
M
malgorzata • extended_group • pl
10
2026-03-29 • via Nuitee
F
flora • family_with_children • hu
10
We loved our stay the heart of Georgetown!
Pros:

We loved everything. The hotel is close to the ferry and the busstation, perfect to explore Georgetown on foot or the free CAT bus. The hotel and the room is very clean, room is spacious, the minibar was handy and we loved the balcony.

Cons:

-

2026-03-29 • via Nuitee
I
Ian • couple • gb
7
Pros:

Location Very Good
Breakfast Ok
Room Very good and Comfortable

Cons:

Walking around the area very difficult, due to so many cars and not wide enough paths

2026-03-27 • via Nuitee
P
Patrick Lohan • family_with_children • us
10
Absolutely Recommended
Pros:

Lovely property, manager was very personable, helpful and knowledgeable. All the staff were excellent.

Cons:

Despite the large and amazing breakfast buffet, I found the "hot" food less than warm.

2026-03-26 • via Nuitee
A
Anika • family_with_children • nl
7
Perfect location
Pros:

Perfect location: right next to the ferry.
Little India was super close!
Nice bathroom.

Cons:

The view.

2026-03-23 • via Nuitee