Victoria Garden Hotel

Hotels
8.8 (604 reviews)
280 Lebuh Victoria , George Town , my
+60 4-217 0900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Friendly staff
Cons:
Rude check-in staff
Room noise

Categories

Cleanliness
8.53
Most reviews highlight the cleanliness and newness of the hotel.
Service
8.9
Generally positive mentions of staff friendliness, though some noted rudeness at check-in.
Location
9.34
Multiple reviews praised the prime location and ease of access to attractions.
Room Quality
8.59
Newly renovated rooms but some issues like noise and layout were mentioned.
Amenities
8.82
Amenities are appreciated, though some guests suggested room improvements.
Value for Money
8.78
Good value for the location and quality of the hotel.
Food and Beverage
8.33
Positive reviews on breakfast quality but some noted it could improve.
Overall Experience
9.1
Overall positive experiences with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:00

Property Description

Convenient Location
Located just 1.8 km from 1st Avenue Penang, our hotel is the perfect base for exploring George Town. Enjoy easy access to popular attractions and nearby dining options.

Comfortable Accommodation
Experience comfort in our well-equipped rooms featuring flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries. Some rooms even offer a relaxing balcony for your enjoyment.

Exceptional Service
Our 24-hour front desk and on-site restaurant ensure that your needs are met throughout your stay. Start your day right with a delicious set breakfast served every morning.

To experience comfort and convenience in the heart of George Town, book your stay at Victoria Garden Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PEN

Location

Guest Reviews

8.8
Based on 604 reviews
Cleanliness: 8.53
Service: 8.9
Location: 9.34
Room Quality: 8.59
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.1
K
Karen • family_with_children • au
6
Convenient location but lacks amenities and cleanings
Pros:

Convenient location and very central to main areas of Georgetown.

Cons:

The room was not very clean. Floors were sticky and housekeeping kept on forgetting to top up the body wash in the shower. There is mold and grime on the shower doors and window. The buffet breakfast did not have much of a variety and was boring. Would recommend to skip buffet breakfast here and go outside to have better Penang breakfast.

2026-08-15 • via Nuitee
P
Phoey • family_with_children • gb
8
A comfy night
Pros:

We booked it for the location, as we have a ferry to catch and it's a few minutes walking distance to the ferry terminal. It's close to the famous Chew Jetty, Penang State Museum and Fort Cornwallis. It has almost everything you need for a short stay and the air conditioner was powerful. The staff were friendly and helpful.

Cons:

The floor was sticky and they didn't provide us any indoor slippers, so we have to wear our socks.

2026-08-15 • via Nuitee
J
June • couple • my
10
Enjoy the hospitality and Georgetown
Pros:

superb convenient. Walking distant too all tourist spots.

2026-08-08 • via Nuitee
V
Valentina Salomoni • solo_traveller • it
9
2026-08-06 • via Nuitee
W
Walter • couple • it
10
Pros:

La struttura è molto curata e il soggiorno è stato veramente confortevole.

2026-08-06 • via Nuitee
O
Omar • extended_group • us
10
2026-08-03 • via Nuitee
P
Parbchanok Pumalee • solo_traveller • th
10
2026-08-02 • via Nuitee
V
valerie • couple • fr
7
Bien pour une nuit.
Pros:

L’hôtel est bien situé, et leurs chambres sont confortables. Le personnel de ménage était souriant et accueillant.

Cons:

Le personnel lors de notre check in avait sûrement passé une mauvaise journée, pas accueillant du tout. A peine un bonjour.
Le buffet est quasiment exclusivement asiatique et le gaufrier devait être utilisé par un membre du personnel, qui etait absent…

2026-08-02 • via Nuitee
Y
YUANCHIA • couple • tw
8
2026-07-22 • via Nuitee
R
Ririko • couple • jp
10
2026-07-20 • via Nuitee
R
Ririko • solo_traveller • my
10
2026-07-19 • via Nuitee
P
Paul • couple • au
9
Well located modern hotel, soft beds and a great breakfast
Pros:

The hotel is well located close to the old town area so just about everything in George town is walkable. The room was very comfortable, the staff were very friendly and willing to help out with everything. Happy to store bags before/after visit. Breakfast was plentiful with lots of choice. Bed was good.

Cons:

a Gym would have been nice.

2026-07-13 • via Nuitee
A
Anis Mama • solo_traveller • my
10
Cleanliness, parking, easy access, Without deposit
Pros:

Cleanliness, parking, easy access, without deposit, sound proof room.

Cons:

Outside view, but doesn't matter for the view, as long as comfortable staying

2026-07-13 • via Nuitee
N
Nabilah • solo_traveller • my
9
Pros:

Comfortable room, clean and very friendly staff

2026-07-06 • via Nuitee
R
Raja Segaran • couple • sg
8
Good hotel to stay
Pros:

Clean rooms and good location

Cons:

TV set was very basic and not
Much channels to watch.

2026-07-04 • via Nuitee
A
Adriana • solo_traveller • de
9
Pros:

Everything was really good. The room was very clean and had everything you need. Everyone was very helpful and kind. Breakfast was good with lot of options. The localization is also ok, few minutes walk to center and shops, Restaurants.

2026-07-03 • via Nuitee
J
Johannes • extended_group • th
9
2026-06-29 • via Nuitee
N
Nicholas • extended_group • my
10
2026-06-21 • via Nuitee
L
Leemay • couple • au
6
2026-06-19 • via Nuitee
N
Nor Atiah • extended_group • my
10
Pros:

Thank you for a great hospitality

2026-06-19 • via Nuitee