Uptown Suites Extended Stay Austin TX - Downtown

Hotels
6.6 (160 reviews)
7812 Clock Tower Drive , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Rude staff
Cleanliness issues
High pet fees

Categories

Cleanliness
5.18
Several guests reported untidy rooms and issues with cleanliness.
Service
6.15
Multiple reviews mentioned rude staff and poor customer service.
Location
9.19
The location was mentioned positively as ideal and easily accessible.
Room Quality
6.64
Rooms were described as spacious but with issues regarding maintenance and cleanliness.
Amenities
5.67
Lack of cookware and other necessary amenities were noted negatively.
Value for Money
7.13
The pricing was mentioned but overshadowed by service and cleanliness issues.
Food and Beverage
6.68
No specific mentions, assigned the target overall rating.
Overall Experience
6.15
General feedback was negative with severe experiences described.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:44

Property Description

Modern Accommodation with Fitness Center
Experience comfort and convenience at Uptown Suites Extended Stay Austin TX - Downtown. Our 3-star hotel offers modern rooms equipped with air conditioning, flat-screen TVs, and free toiletries. Stay active at our on-site fitness center and enjoy free private parking during your stay.

Convenient Location near Major Attractions
Located just a short distance from popular landmarks such as Moody Center and University of Texas at Austin, our hotel provides easy access to the best of Austin. Explore the city with ease, knowing that attractions like Texas Memorial Stadium and Capitol Building are within reach.

Exceptional Service and Amenities
With a 24-hour front desk and a non-smoking environment, we prioritize the comfort and satisfaction of our guests. Whether you're here for business or leisure, our hotel near Austin-Bergstrom International Airport is the perfect choice for your extended stay.

Important information:

Housekeeping Service:
Nightly: Guest will receive a refresh once every 3 nights .
Weekly Stayover: Guest will receive a weekly cleaning.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs USD 2.50 per 24 hours.

Location

Guest Reviews

6.6
Based on 160 reviews
Cleanliness: 5.18
Service: 6.15
Location: 9.19
Room Quality: 6.64
Amenities: 5.67
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 6.15
B
Burak Berke • solo_traveller • us
8
2026-05-26 • via Nuitee
A
Alex • solo_traveller • us
5
Rude staff, no refunds
Pros:

Close to shops and gas stations

Cons:

Smelled like wet dog and Marijuana, can't get a refund if your plans changed... lost $500 due to work changing work location and having to leave early...

Won't see me again

2026-05-25 • via Nuitee
S
Stovall • solo_traveller • us
10
Pros:

Friendly Staff and very helpful.

Cons:

The hard walking / Running the room above me

2026-05-24 • via Nuitee
D
Deanna • couple • us
10
2026-05-19 • via Nuitee
M
Mitesh • solo_traveller • us
10
2026-05-15 • via Nuitee
D
Donald • couple • us
8
2026-05-01 • via Nuitee
T
Tahereh • solo_traveller • us
7
2026-04-15 • via Nuitee
J
Jolene • solo_traveller • us
3
2026-04-14 • via Nuitee
J
Jolene • solo_traveller • us
3
They are very biased don’t waste your time, energy or money.
Pros:

The location the cleanliness and ONE of the staff members by the name of Lauren

Cons:

The staff is unbearable. I called them the minimum wage mean girls. They reneged on the cleaning arrangements and when I questioned them they verbally attacked me as a group & refused to renew my stay. A very uncouth bunch to say the least but if I made what they made I’d be miserable too. I also think they’re racist. They made sure I couldn’t sleep for work, trying to compromise my livelihood which is the ultimate violation. The evening shift attendant was very professional and nice but hey the girls that get it….GET IT!!

2026-04-14 • via Nuitee
M
Marco • couple • us
10
Pros:

Everything

Cons:

No luggage cart

2026-04-07 • via Nuitee
M
Marco • couple • us
10
Pros:

Cleanliness

Cons:

No luggage cart

2026-03-28 • via Nuitee
K
Karla • family_with_children • us
10
100/10 would recommend
Pros:

Excellent customer service , clean and tidy .

2026-03-21 • via Nuitee
G
Gerald • couple • us
10
2026-02-23 • via Nuitee
K
Kimberly • solo_traveller • us
1
Unfortunately, I didn’t get to experience this day but what did it for me was that Wendy reservation was made with our p
Pros:

The property overall outside was clean

Cons:

I would’ve liked to stayed at this property, but some of the staff not all but some we’re just downright rude and we had a reservation with our pet and the day of check-in. They decided to tell us that there were no rooms available for pets because they set aside a certain amount of rooms for pets and so my question is then what is the sense in booking a room or making a reservation if they’re not going to hold up their end and that is just downright frustrating

2026-02-14 • via Nuitee
M
Marco • couple • us
8
Pros:

Cleanliness

Cons:

No luggage cart

2026-01-19 • via Nuitee
F
Francisco • extended_group • us
10
Buena
Pros:

Todo en general. es una muy buena opción para cuando viajas y te vas a hospedar más de una semana. El personal es amable, las instalaciones superan la relación, costo o calidad.

Cons:

Políticas en la reservación. Ya que no son nada flexibles. Al principio de mi reservación separé nueve días por cuestiones de trabajo, tuve que retirarme al 4 día, y no me dieron solución para un posible regreso de dinero por los días que no se usó. En otros lados, noche que usas, noche que pagas.

2026-01-14 • via Nuitee
A
Aguirre • solo_traveller • us
1
RUN!!!!!
Pros:

This hotel is disgusting to say the least. The office reeked of marijuana, from the staff! The rooms were never cleaned. I suggest Booking.com remove them from their hotels as this hotel is horrendous! I actually called to cancel my reservations early, spoke to Rosemary (she was nice) who confirmed the cancelation, and I was due a refund. Instead, they went in and took more money from my account. I left about 3 messages for the manager Precious and till this date I am waiting for a call back. You get what you pay for. Never again!!!!

Cons:

Everything! stay away from this place!

2026-01-13 • via Nuitee
H
haimer • couple • fr
10
2025-12-30 • via Nuitee
J
jacquelyn • family_with_children • us
10
2025-11-29 • via Nuitee
S
Scroggins • family_with_children • us
10
All 10s across, really wish I didn’t mess up my stay there
Pros:

Friendly staff

2025-11-17 • via Nuitee