The Gore London - Starhotels Collezione

Hotels
•
Starhotels
8.6 (3125 reviews)
190 Queen's Gate , London , gb
+44 20 7584 6601

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Old facilities
Noise issues
Lack of privacy in some rooms

Categories

Cleanliness
8.4
Some complaints about old facilities potentially indicating lower cleanliness standards.
Service
8.87
Consistently praised as friendly and helpful.
Location
9.1
Excellent location for the Royal Albert Hall and nearby attractions.
Room Quality
8.05
Some issues with room setups and old facilities affecting comfort.
Amenities
8.58
Amenities were generally well-received, but some rooms lack modern features.
Value for Money
8.45
Perceived value is good but impacted by extra costs for parking.
Food and Beverage
8.69
Breakfast and bar service received positive feedback.
Overall Experience
8.66
Overall mostly positive with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:50

Property Description

Historic Charm and Luxury
The Gore London - Starhotels Collezione, established in 1892, is a boutique hotel in South Kensington with 50 lavishly-appointed bedrooms steeped in history. Each room is uniquely furnished with hand-picked pieces, ornate beds, and Italian luxury linens from Frette.

Culinary Delights
Indulge in classic British cuisine at the on-site restaurant or sip on fine spirits at The Bar 190, famous for hosting The Rolling Stones' album launch. Enjoy the extensive collection of whiskies and rums in a setting rich with musical history.

Prime Location
Located near top attractions like Kensington Palace, Hyde Park, and world-renowned museums, The Gore offers easy access to the best of London. Explore upscale shopping in Knightsbridge and enjoy the vibrant nightlife of the West End just minutes away.
Ready to experience luxury and history at The Gore London? Book your stay now!

Important information:

Only Junior Suites can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 30 per day.

Location

Guest Reviews

8.6
Based on 3125 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.45
Food and Beverage: 8.69
Overall Experience: 8.66
P
Peter • couple • gb
10
Perfect
Pros:

Friendly

Cons:

Nothing

2026-07-23 • via Nuitee
R
Richard • couple • gb
10
Pros:

Fantastic!

Cons:

nothing

2026-07-23 • via Nuitee
F
Francis O’Connor • couple • gb
1
A nice stay ruined by the staff when we checked out
Pros:

This would have been an enjoyable stay if the staff had not added the remainder of our deposit to our bill under spurious and seemingly random "staff charges" and had not informed us of this.

Cons:

On check in, we were asked for 50 pounds deposit a night, told it was to cover the minibar and would be returned. This is common in London and I paid 100 for 2 nights. On check out I was presented a bill to sign without comment and asked to sign it. They asked if I had used the mini bar and I said no. We never use it. I knew I owed for a breakfast and was owed about 40 pounds. I checked the bill carefully and saw they intended to pay me back 2 pounds. When I asked why, I was told that the rest was added to the room bills (with seemingly random percentage amounts) as a "staff charge". When I asked why, since that never happens in London and we had paid a charge for the room fixed in advance, they changed their comment to call it a "discretionary room/staff charge". So, in effect, they just added a chunk of my deposit to the bill, and didn't tell me. This "staff charge" is mentioned nowhere on their literature, or on Booking.com or anywhere else. ON THE CONTRARY, see the enclosed image which says the price INCLUDES ALL SERVICE CHARGES!!!! I had also been told explicitly that the deposit was for the mini bar and breakfast. So I can only conclude that it was a cheap and nasty trick, which RUINED my whole experience right there, and made me determined never to return. Only when I said, angrily, that "I am totally uninterested in paying for anything other than the breakfast" they made me a new bill. Nasty, cheap and utterly unexpected from a hotel like this.

2026-07-23 • via Nuitee
K
Kim • couple • gb
10
Great Gore
Pros:

Great location, lovely townhouse feel, very relaxing

Cons:

Nothing

2026-07-22 • via Nuitee
M
melanie • solo_traveller • gb
10
It always a pleasant place to stay. I was in London for the first weekend of the Proms at the Royal Albert Hall.
Pros:

I am always warmly greeted as I have been going to this hotel for a number of years now.

Cons:

Nothing not to like.

2026-07-22 • via Nuitee
D
Diane • family_with_children • gb
10
2026-07-22 • via Nuitee
N
Nicholas • solo_traveller • gb
10
2026-07-21 • via Nuitee
H
Hayley • solo_traveller • gb
10
Pros:

Very welcoming staff.
Beautiful room with excellent facilities
Comfortable bed
Good location

Cons:

Nothing

2026-07-21 • via Nuitee
D
David • solo_traveller • ie
6
Social pressure for an "optional" tip.
Pros:

It is a lovely hotel and in a great location. The AC was working well and made life in a very hot London very comfortable. We only had two nights and were jetlagged. We asked for our room to be cleaned after 10 am, we were out until 3pm and wanted to come back to a made bed and emptied bin. They told us that room were cleaned after 1600. A time when we would like to have been asleep...

Cons:

The percentage that they block on your credit card that is set as a tip for the staff. You can opt out, if you want, to the staff on check out. This is incredibly uncomfortable. The tipping coilture should not be forced on anyone when paying per night as we were. If aixam renting a room at that rate, pay your staff a good wage.

2026-07-20 • via Nuitee
M
Mike Clayton • couple • gb
7
2026-07-20 • via Nuitee
R
Richard • couple • de
9
2026-07-20 • via Nuitee
H
Hayley • extended_group • gb
9
Lovely hotel, would recommend, parking is not available
Pros:

Lovely room, arrived at 2am and they were very accommodating. Took our bags up to our room and we went to find somewhere to park 7 minutes walk away.
Lovely hotel, didn't have time for breakfast but imagine was probably very good. Lovely toiletries. Would stay there again

Cons:

Nothing besides parking, but we knew that before we arrived so cannot complain!

2026-07-19 • via Nuitee
B
Bubenkova • couple • sk
10
2026-07-19 • via Nuitee
A
Andrea • couple • it
10
2026-07-19 • via Nuitee
A
Andrea • couple • it
10
2026-07-19 • via Nuitee
C
Chantal • couple • gb
8
2026-07-18 • via Nuitee
D
David • couple • au
7
As above the cost of this place outlays what you actually get. We felt ripped off by our experience.
Pros:

Our room was on the 5th Floor. The lift went to the 4th Floor. Considering that we are in our 70's this was a challenge.
Thought the hotel could have provided a suite more suitable to us but not even asked if we were happy.
Breakfast was poor... coffee undrinkable, then changed to tea which was served in a Tea pot (great) but only to realise that it had tea bags that didn't give any flavour. The Eggs Benedict was served up with eggs that could have been months old... absolutely no colour in the yoke. Gluten free toast was of a low quality.

Cons:

lack of of consideration for guests, particularly the host in the breakfast area who was quite nonchalant.
The cost of a one night stay was exhorbitant and doesn't reflect what we could of got elsewhere in a similar situation.
The cost of breakfast for 2 people was worked out to be A$170 ( a bit much when you consider it low quality). We had to ring and text from Australia to get a refund for tipping which we didn't authorise but is somehow built into the invoice till you ask questions ( very underhanded). Sorry for this bad review but this hotel needs to get its act together.

2026-07-18 • via Nuitee
C
Chantal • couple • gb
8
2026-07-18 • via Nuitee
C
Christine • couple • au
10
Pros:

Lovely, old world hotel with attentive staff. Great location

2026-07-17 • via Nuitee
I
Igor • couple • pl
9
2026-07-16 • via Nuitee