The Gore London - Starhotels Collezione

Hotels
•
Starhotels
8.6 (3078 reviews)
190 Queen's Gate , London , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Old facilities
Noise issues
Lack of privacy in some rooms

Categories

Cleanliness
8.4
Some complaints about old facilities potentially indicating lower cleanliness standards.
Service
8.87
Consistently praised as friendly and helpful.
Location
9.1
Excellent location for the Royal Albert Hall and nearby attractions.
Room Quality
8.05
Some issues with room setups and old facilities affecting comfort.
Amenities
8.58
Amenities were generally well-received, but some rooms lack modern features.
Value for Money
8.45
Perceived value is good but impacted by extra costs for parking.
Food and Beverage
8.69
Breakfast and bar service received positive feedback.
Overall Experience
8.66
Overall mostly positive with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:50

Property Description

Historic Charm and Luxury
The Gore London - Starhotels Collezione, established in 1892, is a boutique hotel in South Kensington with 50 lavishly-appointed bedrooms steeped in history. Each room is uniquely furnished with hand-picked pieces, ornate beds, and Italian luxury linens from Frette.

Culinary Delights
Indulge in classic British cuisine at the on-site restaurant or sip on fine spirits at The Bar 190, famous for hosting The Rolling Stones' album launch. Enjoy the extensive collection of whiskies and rums in a setting rich with musical history.

Prime Location
Located near top attractions like Kensington Palace, Hyde Park, and world-renowned museums, The Gore offers easy access to the best of London. Explore upscale shopping in Knightsbridge and enjoy the vibrant nightlife of the West End just minutes away.
Ready to experience luxury and history at The Gore London? Book your stay now!

Important information:

Only Junior Suites can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 30 per day.

Location

Guest Reviews

8.6
Based on 3078 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.45
Food and Beverage: 8.69
Overall Experience: 8.66
S
Sarah • solo_traveller • gb
9
Generally very good but a couple of minor issues
Pros:

Great location for Royal Albert Hall and museums. Friendly staff. Good breakfast options. Clean and comfortable room with effective air conditioning and amazingly comfortable bed

Cons:

Only one very small lift that was inconsistent and very slow. Not enough for the size of hotel. A little bit cheeky that only after booking they tell you about an "optional" service charge that was not insignificant

2026-06-19 • via Nuitee
A
Ahmed • solo_traveller • om
10
2026-06-19 • via Nuitee
K
Kim • family_with_children • je
10
Very relaxing
Pros:

All good

Cons:

No socket near a mirror for a hair dryer

2026-06-18 • via Nuitee
R
Robert • solo_traveller • gb
6
Pros:

Bed really comfy with luxury bedding.
Very convenient for the Albert hall

Cons:

Room is beginning to get shabby. No mirror to dry hair.
Taps on the wrong way round and couldn't turn the shower head off. Bath very high to climb into.

2026-06-16 • via Nuitee
T
Terry • couple • gb
6
Look good lack attention to customer comfort!
Pros:

It looked great, everything looked like class.

Cons:

Overall, the hotel looked good and had plenty going for it, but the stay was let down by a surprising lack of attention to basic comfort and guest experience.

There was no hot water at 8am, which really should not happen in a hotel. The electric sockets were placed in awkward, inaccessible positions, and the bedroom lighting was poor, particularly for anyone needing to do make-up properly.

The coffee machine was a nice touch, but providing only one pod felt rather mean and under-thought.

The biggest disappointment, though, was the welcome in the bar. We arrived at around 11pm and were greeted with “Have you booked?” rather than a warm welcome or any sense of “How can we help?” That may be a process issue, but it came across as unwelcoming.

So, while the hotel presents well, it needs to focus more on practical comfort and hospitality. These are not luxuries. They are the basics.

2026-06-16 • via Nuitee
C
Christine • couple • gb
9
2026-06-16 • via Nuitee
S
Sean • extended_group • gb
9
Good fun with friendly staff
Pros:

The location and its history

Cons:

It’s a little dated but that adds to the ambience

2026-06-16 • via Nuitee
C
CHOBE • family_with_children • fr
9
Pros:

La situation à proximité de Hyde Park, l’accueil du personnel. Un hôtel dans le pire style anglais avec beaucoup de charme.

Cons:

Chambre peut être un peu petite, mais pour une nuit cela passe.

2026-06-16 • via Nuitee
A
Anne • solo_traveller • gb
8
Pros:

Staff helpfulness

Cons:

The bed was too high.

2026-06-16 • via Nuitee
S
Stephen • couple • us
10
Favorite Hotel Ever!!!
Pros:

Great Room with great details; wonderful location; super friendly and helpful staff!!

Cons:

Great Hotel!!!

2026-06-15 • via Nuitee
C
Chris • couple • gb
9
A lovely stay in a quiet part of London
Pros:

Proper old school hotel

Cons:

Some of the bathroom fittings could benefit from an update

2026-06-15 • via Nuitee
M
Mirjam • couple • ch
10
2026-06-15 • via Nuitee
R
Renee • solo_traveller • gb
8
Perfect location, very comfortable stay
Pros:

Perfect location for our event at the Royal Albert Hall
The room was beautiful
The bed was so comfortable, especially the sheets
The staff were warm, friendly and helpful
The breakfast was delicious and served in a gorgeous room

Cons:

One small thing
The mirror in the bathroom was very small and mounted too high to be of any use. Yes a magnifying mirror on a little stand was provided but that meant I couldn’t use the mirror by the sink. There was more than enough room on the wall to mount a proper usable mirror. With decent light to apply makeup

2026-06-12 • via Nuitee
M
Michael • solo_traveller • gb
9
2026-06-12 • via Nuitee
M
Martin • solo_traveller • cz
10
2026-06-12 • via Nuitee
O
Ocampos • solo_traveller • gb
10
Pros:

Best hotel I stayed in London. Apart from the lovely rooms, the staff is really helpful and nice. The staff was polite. I regret not visiting the hotel famous bar!

Cons:

all was great

2026-06-12 • via Nuitee
E
Eve • solo_traveller • gb
10
2026-06-11 • via Nuitee
E
Ewa • couple • pl
10
2026-06-10 • via Nuitee
M
Murrer • solo_traveller • us
10
Love this hotel!
Pros:

The staff was wonderful. The rooms were beautiful. The breakfast was the best we have had in any restaurant on our trip.

2026-06-10 • via Nuitee
K
Karen • couple • gb
10
Excellent as always
2026-06-10 • via Nuitee