Bellevue The Penang Hill Hotel, Bukit Bendera

Hotels
6.2 (118 reviews)
Jalan Bukit Bendera , Ayer Itam , MY

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
BBQ facilities
Airport shuttle
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Great amenities
Cons:
Poor cleanliness
Worn mattresses
Unacceptable room allocation

Categories

Cleanliness
2.78
The room was smelly, dusty, and dirty, with a not clean floor and dirty beds.
Service
7.75
Friendly and helpful staff, resolved luggage issue; however, service issues were noted.
Location
8.29
Beautiful view and location that rejuvenates the mind, body, and soul.
Room Quality
3.74
The mattress was worn down and uncomfortable, affecting sleep quality.
Amenities
8.77
Amenities like a terrace, garden overlooking the city, and free bird park entry enhanced the experience.
Value for Money
6.73
Good value as it offers unique features, but experiences vary widely.
Food and Beverage
5.78
Standard breakfast menu, needs more local options.
Overall Experience
5.75
A mix of good service and disappointing cleanliness led to a mediocre stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:09

Property Description

Scenic Garden and Terrace: Enjoy the lush greenery of our garden and relax on the terrace with panoramic views of the surroundings.

Cozy Shared Lounge and Restaurant: Unwind in our shared lounge or indulge in delicious meals at our on-site restaurant with a diverse menu.

Comfortable Rooms with Free WiFi: Our rooms feature modern amenities including free WiFi and a private bathroom for a relaxing stay.

Experience tranquility and comfort at Bellevue The Penang Hill Hotel. Book now for a memorable stay.

Important information:

The train service shutdown from 2nd to 11th Jan for maintenance" as requested by the ownerPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: PEN

Location

Guest Reviews

6.2
Based on 118 reviews
Cleanliness: 2.78
Service: 7.75
Location: 8.29
Room Quality: 3.74
Amenities: 8.77
Value for Money: 6.73
Food and Beverage: 5.78
Overall Experience: 5.75
A
Azhar • solo_traveller • my
5
2026-08-25 • via Nuitee
S
Subramaniam • solo_traveller • my
4
Pros:

Staf and view

Cons:

Not so clean dust and so much cicak

2026-08-17 • via Nuitee
P
Peter • extended_group • us
5
See above! I do t understand why the owner doesn’t want to spend money to upgrade the hotel. It has good location, ama
Pros:

Location. Georgetown views from the garden.

Cons:

Very basic and no air conditioning. Water pressure not consistent. Restaurant foods were disappointing.

2026-08-05 • via Nuitee
S
Seri • solo_traveller • my
1
Pros:

Nothing at all about the hotel

Cons:

⭐☆☆☆☆

Very disappointed with my stay at Belle Bukit Bendera.

I paid over RM260 for my room, but upon arrival I was given a room that is worth around RM190+ on Booking.com, with the reason that the room I booked was "fully occupied". However, the hotel did not seem full at all, and many room doors were left open, making me wonder whether the rooms were unoccupied or not yet cleaned.

For the price paid, the experience was simply not worth it. This was my first stay here, and unfortunately, it will also be my last.

I expected better service and better handling of bookings. Definitely not value for money.

Changing a guest's room to a lower category without proper compensation or a satisfactory explanation is unacceptable.

2026-07-15 • via Nuitee
S
Salbiah • solo_traveller • my
8
Pros:

Saya sangat suka bermalam di sini..
Saya dah kali ke 4 saya bermalam di bellevue hotel

2026-07-11 • via Nuitee
J
JIUN KANG • family_with_children • my
5
Pros:

环境景点舒服

Cons:

1 食物调配料非常咸
2 完全没有用心服务顾客
3 点餐等待服务员非常不耐烦
4 下次还会登山 但不会再入住

2026-07-05 • via Nuitee
S
SITI NOOR HAFIZA • couple • my
3
2026-06-27 • via Nuitee
E
Elias • couple • my
5
A fair accommodation for the location
Pros:

Location, view and weather

Cons:

Room furnishings could be better

2026-06-01 • via Nuitee
C
Calliez • extended_group • my
3
Not satisfy
Pros:

The location is fantastic…but the cleanliness l mean the housekeeping is terrible….one of Your foreigner staff who was there most of the time is very good.

Cons:

Please do housekeeping….vacuum the entire hotel please

2026-06-01 • via Nuitee
Z
Zain • couple • my
1
Feel nature closely
Pros:

I just like view backside the hotel

Cons:

No clean

2026-05-28 • via Nuitee
S
Salbiah • family_with_children • my
10
2026-04-26 • via Nuitee
Y
Yasuda • family_with_children • my
7
Pros:

広い

Cons:

カギがかからない。便器のフタが外れる。

2026-03-09 • via Nuitee
K
Kannan • family_with_children • my
8
2025-12-28 • via Nuitee
S
SUBATHRA DEVI • family_with_children • my
10
Pros:

Value the places. Nice sunrise

Cons:

None

2025-12-22 • via Nuitee
Q
queenchl • extended_group • sg
7
Rustic hotel
Pros:

Love the rustic atmosphere and exceptional service.

Cons:

The mattress on the twin bed was somewhat worn and I could feel the spring in the centre of the bed. Would be nice if they changed the mattress.

2025-11-25 • via Nuitee
K
kokilahmbigai • couple • my
8
2025-11-03 • via Nuitee
T
Thevinishaa • family_with_children • my
1
not worth the booking.
Pros:

-

Cons:

I’m really disappointed with the service from your hotel. I had booked a room with one king bed for my parents, but instead they were given a room with three single beds without anyone informing them beforehand. Thats already unacceptable, but what makes it worse is that the room was smelly, dusty, and dirty. The floor was not clean and the beds looked dirty and uncomfortable to sleep on. This is not the kind of experience I expected after making a proper booking and trusting your hotel with my parents’ stay.

2025-10-28 • via Nuitee
Y
Yu Heng • extended_group • my
8
2025-10-27 • via Nuitee
N
Nazizi • couple • my
9
Was so happy and may return again
Pros:

Nice place to stay in

Cons:

Awesome place and venue

2025-09-17 • via Nuitee
P
P2051PDlarag • NONE
10
Nice view
Pros:

Better than Kew Gardens with an amazing view with lots of geodesic domes for plants and if you don’t know what a geodesic dome is, you will come out knowing all about them!

2025-08-16 • via Tripadvisor