Emperador

Hotels
8.7 (10747 reviews)
Gran Vía, 53 , Madrid , ES
+34 915 47 28 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 10747 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
A
Ahmed • couple • ae
10
2026-11-07 • via Nuitee
J
Jaime • couple • pr
6
Pros:

Location.

Cons:

Old rooms. Dirty curtains and slippery bathtub.

2026-11-07 • via Nuitee
M
matias • couple • ar
10
2026-11-07 • via Nuitee
J
Jan • solo_traveller • tr
10
Pros:

Perfect location and everything else as well

2026-11-07 • via Nuitee
A
Adriana • extended_group • uy
10
Recomendable
Pros:

Hermoso hotel
Bien ubicado

Cons:

Nada

2026-11-06 • via Nuitee
M
Mohamed • family_with_children • eg
10
2026-11-06 • via Nuitee
D
Della • couple • au
9
2026-11-06 • via Nuitee
A
Ana • extended_group • py
10
2026-11-06 • via Nuitee
F
Flora • solo_traveller • gb
9
2026-11-06 • via Nuitee
D
Della • couple • au
9
2026-11-06 • via Nuitee
A
arboldeplata • couple • us
8
Disfrutando luego de una muy buena jornada
Pros:

todo

Cons:

nada

2026-11-05 • via Nuitee
S
Susan • solo_traveller • es
10
2026-11-05 • via Nuitee
A
Alua • family_with_children • kz
8
Pros:

Clean and good location

Cons:

Rooms are outdated, soundproof is bad, you can hear everything from close rooms and the hall

2026-11-05 • via Nuitee
A
adriana elena • couple • ar
10
Todo impecable
Pros:

Hermosa

Cons:

Nada

2026-11-05 • via Nuitee
C
Cheryl-Ann • couple • mt
9
Comfy, elegant and great location
Pros:

The bed was really comfortable and the room was quiet. Ours was facing the inner courtyard which was perfect for us especially since I am a light sleeper. The hotel was clean, elegant, helpful staff. A member of security was also present at all times. Great location too!

Cons:

We didnt opt for the breakfast because we found it to be too expensive. Great breakfast options close by anyhow.

2026-11-04 • via Nuitee
S
Suleymanov • couple • uz
10
2026-11-04 • via Nuitee
R
Remedios • family_with_children • es
10
Repetiría sin dudarlo.
Pros:

La ubicación, limpieza, habitaciones muy amplias,personal muy amable, Terraza excepcional, no hay nada que no me gustara.

2026-11-04 • via Nuitee
M
Maximilian • solo_traveller • at
9
2026-11-04 • via Nuitee
D
DrPaul Pharaphop • solo_traveller • th
8
2026-11-04 • via Nuitee
F
FRANCISCA • couple • es
9
Estupendas habitaciones, con desayuno regular en comparacion con el precio
Pros:

Me gustó el personal de recepción, la limpieza de las habitaciones y el confort de los colchones. Tambien la ubicación

Cons:

El desayuno es muy caro en comparación con el servicio. Por ese precio, el café te lo deberian servir en mesa y había personal de sobra, deberia haber a disposición productos sin gluten, el personal regular.

2026-11-04 • via Nuitee