Emperador

Hotels
8.7 (10747 reviews)
Gran Vía, 53 , Madrid , ES

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 10747 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
E
Eduardo • solo_traveller • br
10
2026-10-14 • via Nuitee
P
Pérez Botello • solo_traveller • es
5
2026-10-14 • via Nuitee
S
Sandra Paola • couple • ch
8
2026-10-14 • via Nuitee
J
jasenka • couple • us
9
Very comfortable hotel
Pros:

Great location, great stuff, beautiful rooms

Cons:

Bad gym

2026-10-14 • via Nuitee
B
Bernice • solo_traveller • ie
7
Staff and service very poor especially in the rooftop bar with the younger workers , never came to take drink orders for
Pros:

Roof top views beautiful

Cons:

The pool was filthy I could not swim in it. Also bitter cold which I’m surprised after the hot water

2026-10-13 • via Nuitee
S
Sergi • extended_group • es
10
Fantástico
Pros:

Trato excelente, limpio, habitación amplia y muy buena ubicación

2026-10-12 • via Nuitee
M
Mariajo • family_with_children • es
10
L'hotel ha estat ideal pels plans previstos, ha facilitat la nostra estada a Madrid
Pros:

El servei, la comoditat i ubicació

2026-10-12 • via Nuitee
B
Baris • solo_traveller • tr
7
If I can get bigger room I will stay there again.
Pros:

Location is the best it can be, old but very clean Hotel, staff really helpfull.

Cons:

I really do not get comfortable for the room, I guess for 200 euros /night they gave me the smallest room they had. air conditioning was not good.

2026-10-12 • via Nuitee
B
Beatriz • extended_group • pt
7
Vale pena localização
Pros:

Excelente localização!!

Cons:

Casas de banho do quarto necessitam de renovação e o pequeno-almoço apesar de ser ok, ter o essencial, esperava mais

2026-10-12 • via Nuitee
E
Emma • extended_group • es
10
2026-10-12 • via Nuitee
M
McCabe • solo_traveller • gb
5
Average
Pros:

Location very central to Madrid

Cons:

Rooms were tired and view was a cement wall. Breakfast was expensive add on and not very good

2026-10-12 • via Nuitee
J
Juliet • couple • gb
8
Great location, feels expensive, would stay again.
Pros:

Great location, we were visiting for a double family celebration and the hotel upgraded our room (rm 125, large, clean and totally quiet despite the hotel proximity to the main street). Reception feels upscale, quiet & peaceful, lounge bar open in the evenings or rooftop bar with fantastic views over Madrid open most of the day.
Hotel is about 10 steps from the metro stop (Google Maps suggested 300m - not often it is wrong !) and 10 mins walk to hundreds of cafes / bars./ restaurants. Drinks not overly priced for a nice hotel in a main European capital (€20 for a cocktail and a large beer). We didn’t eat there but friends said breakfast probably wasn’t worth the €24 each it costs. Loads of cafes within 10 mins where you can get coffee / croissants / eggs / etc for half that.

Cons:

Nothing - just comments from friends about breakfast not really being worth the money.

2026-10-12 • via Nuitee
L
Laura • solo_traveller • ar
10
2026-10-12 • via Nuitee
F
fernando • solo_traveller • co
10
2026-10-11 • via Nuitee
I
Isobel • couple • au
9
2026-10-11 • via Nuitee
P
Pascal • solo_traveller • ch
9
Pros:

Top Lage und ein schöne Rooftop Bar

Cons:

-

2026-10-11 • via Nuitee
M
Marcia Cristina • extended_group • br
10
2026-10-11 • via Nuitee
I
Ida • couple • fi
7
2026-10-11 • via Nuitee
E
Eloise • extended_group • ch
9
2026-10-11 • via Nuitee
E
Ekaterina • solo_traveller • es
7
2026-10-10 • via Nuitee