Rafaela Hotel Heidelberg

Hotels
9.1 (1771 reviews)
Lutherstr. 17 , Heidelberg , de
+49 6221 6743300

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and well-maintained rooms
Cons:
Limited parking availability
Breakfast items need timely replenishment

Categories

Cleanliness
9.18
Overall sentiment indicates the hotel is clean and well-maintained.
Service
9.35
Staff is consistently described as friendly and attentive.
Location
9.19
Convenient and quiet location near the city center.
Room Quality
9.14
Rooms are described as modern, cozy, and well-equipped.
Amenities
8.67
Standard amenities available; some suggestions for coffee makers or kettles.
Value for Money
8.93
Good value indicated by overall positive sentiments.
Food and Beverage
9.18
Breakfast variety and quality praised highly.
Overall Experience
9.15
A memorable stay with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:26

Property Description

Modern Accommodations
Rafaela Hotel, nestled in Heidelberg's Neuenheim district, offers contemporary rooms with flat-screen TVs and stylish half-open bathrooms. Each room features a private bathroom with free toiletries and a fridge for added convenience.

Convenient Location
Situated just a short stroll from Heidelberg's Old Town, guests can easily explore the city's cultural gems like the theatre and university. The iconic Heidelberg Castle and the charming Heidelberg Zoo are also within close proximity, perfect for a day of sightseeing.

Family-Friendly Amenities
Families staying at Rafaela Hotel can take advantage of the on-site children's playground, ensuring that the little ones are entertained during their stay.

Book your stay at Rafaela Hotel now and experience modern comfort in the heart of Heidelberg!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 19.50 per day.

Location

Guest Reviews

9.1
Based on 1771 reviews
Cleanliness: 9.18
Service: 9.35
Location: 9.19
Room Quality: 9.14
Amenities: 8.67
Value for Money: 8.93
Food and Beverage: 9.18
Overall Experience: 9.15
K
Kara Kerstin • couple • us
8
Lovely stay
Pros:

Great location, very friendly staff, delicious breakfast, kind welcome, complimentary water and chocolate.

Cons:

We were missing hangers for our wardrobe, the beds were a little hard for our taste

2026-07-24 • via Nuitee
S
Sylvia • couple • de
8
Entspannter Aufenthalt - super Lage- mit vielen Restaurants fußläufig erreichbar.
Pros:

Super Kommunikation vor dem Aufenthalt. Wir wurden extra kontaktiert, mit der Nachfrage ob ein Bewegen ohne Rollstuhl im Zimmer möglich sei.
Zusätzlich die Telefonnummer des Taxiunternehmens und den Tipp, vorher abends zu bestellen.
Die nette junge Frau an der Rezeption hat auch meinen verlorenen Anhänger wiedergefunden, danke für die Mühe.
Das Frühstück ist prima, große Auswahl.

Cons:

Das Badezimmer ohne Tür ist gewöhnungsbedürftig....

2026-07-23 • via Nuitee
J
Johan • extended_group • dk
9
2026-07-22 • via Nuitee
K
Kurosh • couple • de
9
Traumhafte Lage, beste Ort in Heidelberg
Pros:

Lage, Zimmer sehr sauber und hochwertig

Cons:

Leider war das Internet nicht so gut und die Verbindung Rv und Handy, bzw. Apps hat nicht geklappt (Netflix, rtl+ etc.)

2026-07-21 • via Nuitee
J
Jacqueline • solo_traveller • nl
10
Leuk hotel aan gezellig pleintje
Pros:

Leuk hotel, gelegen aan een gezellig pleintje met o.a. een wijnbarretje. In de hotelkamer hoor je geen geluid van buiten. Lekker ontbijt. Vanaf het hotel loop je in een paar minuten naar de rivier en in een kwartiertje naar de Altstad.

Cons:

Niets

2026-07-20 • via Nuitee
C
Caro • solo_traveller • ch
9
2026-07-17 • via Nuitee
N
Niklas • extended_group • de
9
Pros:

- Preis Leistung ist top
- 1 Gratis Getränk pro Person (z.B. leckerer Kaffee)
- Moderne Ausstattung
- Sehr gute Lage
- Sehr freundliches Personal

Cons:

- Klimaanlage könnte das Hotel gerne vor Anreise schon aktivieren an heißen Tagen
- für drei Personen zu wenige Ablage Möglichkeiten
- Terrasse hat weder Tisch noch Stühle

2026-07-16 • via Nuitee
B
Bram • family_with_children • be
8
2026-07-16 • via Nuitee
F
Fatma Elif • couple • tr
9
Comfotable room and greate location. Stay in peace.
Pros:

Great location. Clean, quite and comfortable room.AC is perfect.

Cons:

Room was a bit short.

2026-07-16 • via Nuitee
A
amanda • couple • gb
10
We travelled throughout Germany for 2 weeks and this was, without doubt, the best hotel we stayed in. Location, room, st
Pros:

The staff were extremely friendly and welcoming.

Cons:

Nothing. Everything was excellent

2026-07-14 • via Nuitee
S
Sehrin • family_with_children • az
10
2026-07-14 • via Nuitee
I
Ines • solo_traveller • de
10
2026-07-13 • via Nuitee
V
Victoria • family_with_children • de
10
Perfekt für Termin in der Uniklinik
Pros:

Schönes gemütliches und sauberes Zimmer

2026-07-12 • via Nuitee
M
Mike • extended_group • us
8
2026-07-12 • via Nuitee
G
Gabriele • extended_group • de
8
Pros:

Gute Lage, freundliches Personal, gutes Frühstück

2026-07-09 • via Nuitee
M
Mark • couple • us
10
Centrally located gem!
Pros:

New and extremely well maintained hotel, with friendly and helpful staff. Room was fresh, well appointed, super clean and had air conditioning. Parking on the street was no problem. Wonderful breakfast. The hotel is located next to an historic marketplace that now is a nexus for young family and friends, not intrusive at all on the hotel and adds a lively character to the neighborhood. It is a quick walk to the old town and to the Philosophers Walk.

2026-07-08 • via Nuitee
D
Dr. Franz • couple • de
8
2026-07-08 • via Nuitee
N
Nicole • family_with_children • nl
10
Pros:

De locatie beviel ons erg goed, een mooie prettige en schoon hotel en zeer behulpzame en vriendelijke medewerkers. Ook fijn dat er een kleine speeltuin voor het hotel aanwezig is.

2026-07-08 • via Nuitee
K
karin • extended_group • dk
9
2026-07-07 • via Nuitee
I
Irene • couple • nl
9
Leuk kleinschalig hotel met vriendelijk personeel
Pros:

Prima kamer, vooral badkamer en ontbijt was top

2026-07-07 • via Nuitee