Crowne Plaza San Jose La Sabana by IHG

Hotels
•
IHG
8.6 (142 reviews)
Sabana Norte contiguo al Parque, Metropolitano La Sabana, San José, San Jose, 24431-000 , San José , CR
+506 2543 6000

listing image 1
Show all photos

Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Casino
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great service
Comfortable rooms
Good food
Cons:
Busy location
Wear and tear observed

Categories

Cleanliness
8.51
The property was very clean and the rooms were noted to be comfortable and clean.
Service
8.98
Service was consistently praised across multiple reviews, especially highlighting specific staff members like Einer and Alejandro.
Location
8.52
Conveniently located off the main road with easy access, though some noted that the area is a bit busy.
Room Quality
8.17
Rooms were described as comfortable; however, there were mentions of wear and tear in furnishings.
Amenities
8.6
Amenities were appreciated, especially the restaurant service and quality.
Value for Money
8.46
Generally good value considering the quality of service and room comfort.
Food and Beverage
9.01
Food quality was specifically praised, especially at the Nativo restaurant.
Overall Experience
8.58
Multiple reviews indicate a strong positive overall experience with personalized service and warm staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:54

Property Description

Experience the thrill of the Crowne Plaza San Jose La Sabana, your premier destination in the heart of San José, where excitement meets elegance.

Recreational Paradise
Unleash your adventurous spirit at our on-site casino, unwind by the stunning outdoor pool, or maintain your fitness routine at our 24-hour fitness center.

Culinary Delights
Savor exquisite international cuisine at Nattivo Kitchen or enjoy the convenience of 24-hour room service. Treat yourself to a refreshing drink at our poolside bar for a perfect relaxation moment.

Business & Events Ready
With 20,852 square feet of flexible meeting space, including 14 well-equipped meeting rooms, we cater perfectly to your business needs and special events while providing seamless express check-in/out services.

Don't miss this exceptional opportunity to elevate your travel experience—book your stay today!

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 142 reviews
Cleanliness: 8.51
Service: 8.98
Location: 8.52
Room Quality: 8.17
Amenities: 8.6
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
J
Juan j • family_with_children • us
9
In the heaven / en el cielo
Pros:

las instalaciones y su limpieza

Cons:

eramos 3 personas y solo habia 2 toallas de baño

2026-07-24 • via Nuitee
A
Antonio • couple • cr
10
Definitivamente volveremos
Pros:

Excelente atención!!
Habitaciones muy limpias, las Sras de la limpieza Doña Lesbia detallaba cada rincón de la habitación. Excelente atención en el Lounge y el Restaurante 👌🏻

2026-07-20 • via Nuitee
J
jessica • family_with_children • ca
10
2026-07-19 • via Nuitee
A
Alejandra Güell • solo_traveller • cr
10
Para hospedarse en SJO y ser feliz 😀
Pros:

El Crowne se a convertido en nuestro hotel favorito ppr muchas razones. Para celebrar nuestro aniversario prepararon un detalle muy especial, como siempre nos recibieron con una sonrisa y la habitacion es muy espaciosa y comoda.

2026-07-19 • via Nuitee
L
Luis and Consuelo • extended_group • us
7
Convenient location for airport flights
Pros:

Breakfast and breakfast staff were remarkable

Cons:

Outdated, not many places to seat in the main lobby

2026-07-18 • via Nuitee
L
Luis and Consuelo • family_with_children • us
7
2026-07-18 • via Nuitee
J
Jack • solo_traveller • us
9
Pros:

Helpful and friendly Rachel and Joseph the waiter was extremely helpful and nice service. Very welcoming staff

Cons:

The prices

2026-07-16 • via Nuitee
D
Dalebout • family_with_children • nl
9
Topplek!
Pros:

Heerlijke kamers en bedden en super vriendelijk personeel. Lekker ontbijt en Japans restaurant was top!

Cons:

Niks

2026-07-16 • via Nuitee
D
Dieter • family_with_children • be
9
Pros:

Great breakfast and dinner (we booked half board). The restaurant team was very kind and helpfull. Even 1 drink was included in the menu.
The parking lot was included and guarded.
City center is on walking distance.

Cons:

Nothing

2026-07-15 • via Nuitee
J
Jean Carlo • extended_group • cr
10
Excelente servicio del personal
Pros:

El club lounge fue la mejor parte y el servicio del señor que nos atendió.

Cons:

No aplica

2026-07-15 • via Nuitee
T
Thiago • family_with_children • br
8
2026-07-14 • via Nuitee
I
IRENE • family_with_children • es
8
Hotel cómodo y accesible
Pros:

La cama fue muy cómoda. Nos alojamos en la 5ª planta, y a pesar de que en la planta baja había un casino, no se escuchaba nada.
El desayuno fue muy completo y variado, y las tortillas y los huevos estaban muy ricos.
Facilidad de acceso en coche, y parking incluido en el precio.

Cons:

Nada más llegar, el WC no tragaba y tuvimos una inundación en el baño. Sin embargo, llamamos a recepción y lo solucionaron rápido.
Faltan percheros para las toallas en el baño y enchufes en la habitación.

2026-07-14 • via Nuitee
C
Carla • solo_traveller • it
10
Pros:

Tutto perfetto!
Personale molto premuroso e disponibile

Cons:

Nulla

2026-07-12 • via Nuitee
O
Oldemar • solo_traveller • cr
10
Pros:

El orden y la limpieza

2026-07-11 • via Nuitee
Q
Quessy • solo_traveller • ca
8
Très bien
Pros:

Propreté, gentillesse du personnel, confort de la chambre.

Cons:

En bordure de l’autoroute. Il faut s’attendre à se déplacer pour aller dans le centre .

2026-07-09 • via Nuitee
D
Dawn • solo_traveller • ch
10
Wonderful and very comfortable
Pros:

The staff were super friendly and welcoming.

Cons:

It’s is a bit outside the centre but it is easy to get Uber/Taxi quickly

2026-07-07 • via Nuitee
M
marc • couple • fr
7
correct pour un trés court séjour mais avec une chambre sur l'arrière impérativement sinon trés bruy
Pros:

bien placé, petit dejeuner copieux et varié,chambre propre

Cons:

chambre coté avenue trés bruyante , climatisation également trés bruyante, restaurant décevant

2026-07-06 • via Nuitee
C
Claudia • couple • nz
10
Oustanding service
Pros:

Well appointed rooms, comfortable beds, great shower and a good size safe. The hotel has a couple of restaurants on site. It is close to the airport and the city centre by car. The best feature of the hotel is the service and the people. Oustanding service, from the reception to the restaurant staff, to the chamber maids.

Cons:

The wi fi was not great. Only a couple of pods of coffee in the room. A couple per person would have been great.

2026-07-04 • via Nuitee
J
José Rafael • couple • es
9
2026-07-03 • via Nuitee
D
Diana • family_with_children • ch
10
Personnel fabuleux
Pros:

Nous ne sommes restés qu’une nuit, mais le personnel a été fabuleux. La chambre était spacieuse et confortable. Le petit-déjeuner était délicieux.

Cons:

Je n’aime pas la moquette dans les chambres.

2026-07-03 • via Nuitee