Crowne Plaza San Jose La Sabana by IHG

Hotels
•
IHG
8.6 (142 reviews)
Sabana Norte contiguo al Parque, Metropolitano La Sabana, San José, San Jose, 24431-000 , San José , CR
506-25-43 6000

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Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Casino
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great service
Comfortable rooms
Good food
Cons:
Busy location
Wear and tear observed

Categories

Cleanliness
8.51
The property was very clean and the rooms were noted to be comfortable and clean.
Service
8.98
Service was consistently praised across multiple reviews, especially highlighting specific staff members like Einer and Alejandro.
Location
8.52
Conveniently located off the main road with easy access, though some noted that the area is a bit busy.
Room Quality
8.17
Rooms were described as comfortable; however, there were mentions of wear and tear in furnishings.
Amenities
8.6
Amenities were appreciated, especially the restaurant service and quality.
Value for Money
8.46
Generally good value considering the quality of service and room comfort.
Food and Beverage
9.01
Food quality was specifically praised, especially at the Nativo restaurant.
Overall Experience
8.58
Multiple reviews indicate a strong positive overall experience with personalized service and warm staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:54

Property Description

Experience the thrill of the Crowne Plaza San Jose La Sabana, your premier destination in the heart of San José, where excitement meets elegance.

Recreational Paradise
Unleash your adventurous spirit at our on-site casino, unwind by the stunning outdoor pool, or maintain your fitness routine at our 24-hour fitness center.

Culinary Delights
Savor exquisite international cuisine at Nattivo Kitchen or enjoy the convenience of 24-hour room service. Treat yourself to a refreshing drink at our poolside bar for a perfect relaxation moment.

Business & Events Ready
With 20,852 square feet of flexible meeting space, including 14 well-equipped meeting rooms, we cater perfectly to your business needs and special events while providing seamless express check-in/out services.

Don't miss this exceptional opportunity to elevate your travel experience—book your stay today!

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 142 reviews
Cleanliness: 8.51
Service: 8.98
Location: 8.52
Room Quality: 8.17
Amenities: 8.6
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
C
Claudia • couple • nz
10
Oustanding service
Pros:

Well appointed rooms, comfortable beds, great shower and a good size safe. The hotel has a couple of restaurants on site. It is close to the airport and the city centre by car. The best feature of the hotel is the service and the people. Oustanding service, from the reception to the restaurant staff, to the chamber maids.

Cons:

The wi fi was not great. Only a couple of pods of coffee in the room. A couple per person would have been great.

2026-07-04 • via Nuitee
D
Diana • family_with_children • ch
10
Personnel fabuleux
Pros:

Nous ne sommes restés qu’une nuit, mais le personnel a été fabuleux. La chambre était spacieuse et confortable. Le petit-déjeuner était délicieux.

Cons:

Je n’aime pas la moquette dans les chambres.

2026-07-03 • via Nuitee
R
Regina • solo_traveller • au
9
Pros:

Staff members just go above and beyond to make sure you have the best stay ever. Very welcoming and very friendly.
The hotel facilities are very nice and clean. Very close to La Sabana Park for a nice walk. Amazing breakfast!!!!!

Cons:

Not many places are walking distance from the hotel. But the only thing that disappointed me was the pool. It was freezing cold even though it was 35 degrees outside. I have no idea how that happens... Initially I was disappointed the opening hours were 6am to 6pm. But considering the water is still freezing by 4pm, I guess it makes sense. A heated pool would be much appreciated...

2026-07-03 • via Nuitee
J
José Rafael • couple • es
9
2026-07-03 • via Nuitee
M
Marcos • couple • cr
10
Confortable
Pros:

Ubicación e instalaciones

Cons:

El baño, en algunos no funciona del todo bejn

2026-07-02 • via Nuitee
D
David • family_with_children • cr
10
2026-06-30 • via Nuitee
M
Marietta • couple • us
8
We will back
Pros:

The restaurant

Cons:

No hot water

2026-06-30 • via Nuitee
S
Silvia • solo_traveller • cr
10
Cómodo hospedaje en San José
Pros:

El personal
La comida
Launge

Cons:

Todo me gustó

2026-06-29 • via Nuitee
A
Andrea • solo_traveller • cr
8
2026-06-29 • via Nuitee
J
José Rafael • solo_traveller • es
10
2026-06-15 • via Nuitee
M
Maurizio • extended_group • it
7
Niente di speciale....
Cons:

Hotel non certo da 5 stelle, servizi non all'altezza della categoria assegnata.
Seppur presente Spa, nessun accappatoio e ciabattine in camera (dalla camera alla piscina o alla spa accesso pertanto tramite ascensore da vestiti), set caffe con una sola tazza e non due e molte altre poche attenzioni che non lo fanno certo ritenere five star.
Camera discreta ma un po piccola, colazione abbondante ma qualità discreta (buona la scelta di frutta).
Zona a 10 minuti a piedi dalla fermata del Ho Hop Bus.
Non ci ritornerei.

2026-06-10 • via Nuitee
E
Eva • solo_traveller • es
10
2026-06-09 • via Nuitee
T
Teresa • solo_traveller • es
10
2026-06-08 • via Nuitee
D
Dania • couple • pa
9
Pros:

Céntrico

Cons:

Todo bien

2026-06-08 • via Nuitee
D
Daniel • couple • gb
10
Incredible stay
Pros:

Pool and gym area were amazing.

2026-06-08 • via Nuitee
M
Manfred • solo_traveller • de
8
Gutes Hotel etwas abseits gelegen
Pros:

Freundliches Personal, Zimmer sehr gut, das Hotel hat 2 Restaurants, Parkplatz vorhanden.

Cons:

Frühstücksbuffet eher minimal, etwas abseits gelegen, im näheren Umfeld keine weiteren Restaurants.

2026-06-08 • via Nuitee
G
Gustavo • couple • cr
10
2026-06-08 • via Nuitee
K
Kobe • couple • us
10
2026-06-06 • via Nuitee
S
SOLCIRE • family_with_children • cr
10
Excelente ubicación
Pros:

El desayuno

Cons:

La piscina fría

2026-06-01 • via Nuitee
O
ORIANA MARIANN • extended_group • cr
8
Excelente
Pros:

El desayuno estuvo excepcional. La atencion fue muy cordial pero puede mejorar. Sobre todo la comunicacion entre turnos y la habitación que me dieron estuvo super confortable. Me senti muy a gusto, sin duda volveria a hospedarme

Cons:

Mejorar decoracion en pasillos ya está un poco desactualizada.

2026-06-01 • via Nuitee