Crowne Plaza San Jose La Sabana by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (728 reviews)
Sabana Norte, junto a Agencia Datsun , San José , CR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Very friendly and attentive staff (multiple named mentions)
Excellent breakfast and breakfast service
Good/central location with easy access to city
Large, quiet rooms and strong Presidential Suite experience
Club lounge and large pool
Clean and tidy rooms in many reports
Multiple good on-site restaurants
Cons:
No in-room fridge/minibar (expected in a 5-star)
Occasional Wi‑Fi failures reported
Some rooms smelled damp (resolved) and carpet/window cleaning could improve
Beds described as very soft by some guests; at least one squeaky bed
Minor issues with restaurant billing/invoicing delays
Occasional missing bathroom kit items and a missing shower handle in one room
Lobby/ground floor felt sterile to one reviewer

Categories

Cleanliness
8.3
Generally reported as clean and tidy (rooms described as 'muy limpia' and 'super comfortable and clean'), but occasional issues noted: damp smell in one room (quickly resolved), carpet/window cleaning could improve, and an empty bathroom kit left unrefilled.
Service
9.8
Consistently outstanding across reviews: many mentions of very friendly, attentive staff by name (Dariela, Maria José, Alejandro, Nancy, Eric), prompt handling of issues, helpful reception/club lounge and bar staff; service is the strongest and most frequently praised aspect.
Location
9.2
Multiple reviewers highlighted the convenient/optimal location with easy access to different neighborhoods and taxis available; location is repeatedly called a positive point.
Room Quality
8
Rooms are noted as large and well-insulated (quiet), with at least one excellent Presidential Suite; however some negatives: no fridge/minibar in rooms, very soft beds reported by some guests, a squeaky bed and missing shower handle in one bathroom.
Amenities
8.2
Good on-site amenities cited: large pool, club lounge on 6th floor, multiple on-site restaurants and good breakfast service; shortcomings include lack of in-room fridge, occasional Wi-Fi failure, and a lobby feel described as sterile by one guest.
Value for Money
8
Overall positive but mixed signals on value: some note the hotel fits local 5-star expectations while feeling closer to 4-star by European standards; a guest experienced difficulty with restaurant invoicing which affected perceived value.
Food and Beverage
9.1
Breakfast repeatedly praised (varied, early service, good omelettes and juices) and on-site restaurants (Nattivo, Japanese) described as very good; a few comments about slightly limited breakfast variety.
Overall Experience
9
Majority of reviews describe a very positive overall stay: excellent attention from staff, comfortable and functional accommodation, memorable Presidential Suite experiences; minor issues did not outweigh the strong service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Prime Location

Nestled in the heart of Costa Rica, our hotel offers the perfect blend of convenience and comfort. Situated just minutes away from the Juan Santamaria International Airport and surrounded by iconic landmarks, you'll find yourself at the center of it all.

Gastronomic Delights

Indulge your taste buds at our exclusive dining options, including the renowned Fuji Japanese restaurant and the trendy Nattivo Kitchen. With a rich culinary experience awaiting you, every meal is a journey of flavors to savor.

Unique Souvenirs

Take a piece of Costa Rica home with you from our gift shop, featuring the iconic Café Britt Souvenir collection. From local crafts to national treasures, find the perfect memento to cherish your time in this paradise.

Experience the best of Costa Rica with us. Book your stay now and create unforgettable memories!

Important information:

The additional fee for extra person is $20 in all room types.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.7
Based on 728 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.2
Room Quality: 8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9.1
Overall Experience: 9
M
MICHELE • extended_group • it
7
Pros:

El trato en general de todo el personal, en particular a la Srta. Dariela de la RECEPCION y la Srta. Maria José del restautante y el CLUB LOUNGE del 6° piso, y un camarero muy amable en el desayuno/almuerzo, de quién no me acuerdo el nombre, y el chico que prepara los cockteles en el BAR: muy amables los dos!!!

2026-10-26 • via Nuitee
F
Francisco javier • solo_traveller • cl
9
2026-10-26 • via Nuitee
L
Liova • family_with_children • gt
8
Pros:

El desayuno en el 6to nivel y la atención del personal, 100 puntos

Cons:

Olía a húmedo la habitación pero lo resolvieron rápido, gracias.

2026-10-19 • via Nuitee
F
Fio • couple • cr
10
2026-10-19 • via Nuitee
R
Rodriguez • extended_group • co
10
Sin duda, mi hotel favorito de San Jose
Pros:

La atención desde el check-in hasta la salida fue espectacular; valoro demasiado, por ejemplo, la atención de Alejandro, quien estaba muy al pendiente de todo en el restaurante.

2026-10-13 • via Nuitee
R
Roeland • family_with_children • nl
10
2026-10-12 • via Nuitee
K
Katja • solo_traveller • ch
9
Pros:

Super nettes Personal, tolles Frühstück sbüffet, grosse Zimmer.

Cons:

Etwas ins Alter gekommen

2026-10-12 • via Nuitee
J
Jose Pablo • family_with_children • cr
10
2026-10-10 • via Nuitee
G
Gerson • solo_traveller • gt
7
2026-10-10 • via Nuitee
L
Leonardo • solo_traveller • cr
10
2026-10-08 • via Nuitee
R
Ricardo • couple • ar
10
Great stay
Pros:

Breakfast was great, the location was great and the staff was very friendly.

Cons:

Nothing to report

2026-10-07 • via Nuitee
W
Wilfred • solo_traveller • gt
10
Pros:

El desayuno y que me permitieron un Early check-in

2026-09-16 • via Nuitee
E
Esteban • solo_traveller • cr
9
2026-09-13 • via Nuitee
D
Danissa • couple • cr
10
2026-09-13 • via Nuitee
M
MARÍA • family_with_children • es
8
Alojamiento cómodo y funcional
Pros:

Instalaciones y personal.

Cons:

No tiene nevera en la habitación, siendo un hotel de 5 estrellas.
Comparado con los alojamientos del país, se entiende su categorización de 5 estrellas. Pero en Europa sería más parecido a un hotel de cuatro estrellas.

2026-09-09 • via Nuitee
M
MICHELE • solo_traveller • it
8
2026-09-08 • via Nuitee
C
Carlos • extended_group • es
9
2026-09-08 • via Nuitee
K
Klaus-Matthias H.J. • family_with_children • cl
9
Pros:

Das Frühstück war sehr gut, vor allem die Omelettes und die Säfte. Die Lage war auch optimal, um die verschiedenen Stadtteile zu besuchen. Die Bedienung vom Staff aber 10/10

Cons:

Das Erdgeschoss und der Lobbybereich wirkten auf mich sehr steril und ungemütlich. Es fehlte völlig die herzliche Wärme und das lebendige Flair, das man sonst aus Lateinamerika kennt.

2026-09-08 • via Nuitee
S
Sharples • extended_group • ca
10
Tremendously satisfying. A-1 all around.
Pros:

The modern and stylish Presidential Suite exceeded expectations! I've stayed at the property before and everything is kept tidy and clean. Both The Nattivo Restaurant (on site) and the Japanese restaurant (on site) are very good. Staff handle issues promptly and with a smile. English speaking staff at this property is available.

Cons:

Cannot really think of anything that could've been better. Perhaps being able to stay in the Presidential Suite for more than eight days lol.

2026-09-07 • via Nuitee
J
Jhonny • couple • cr
10
2026-09-04 • via Nuitee