Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

Hotels
•
Holiday Inn Express
8 (1416 reviews)
250 Spring Street , Charleston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Good location
Cons:
Cleanliness issues
Old room condition
Unexpected parking charges

Categories

Cleanliness
7.5
Room was mentioned as not clean and bathrooms had mould.
Service
8.5
Friendly staff received positive feedback.
Location
8.5
Good location close to accessible transit and other amenities.
Room Quality
7
Some rooms appeared tired and had old furniture.
Amenities
8
Facilities were mentioned positively, but bathrooms need refurbishment.
Value for Money
8
Affordable price, but some complaints about charges and older amenities.
Food and Beverage
8.5
Breakfast was praised for variety and quality.
Overall Experience
8
Overall acceptable experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Convenient Location
The Holiday Inn Express and Suites Charleston Downtown- WestEdge is perfectly situated near Charleston's Historic District, making it an ideal choice for exploring the city's attractions.

Luxurious Amenities
Enjoy a relaxing stay with our beautiful outdoor pool, complimentary Express Start hot breakfast buffet, and high-speed wireless internet, ensuring a comfortable and convenient experience for all guests.

Nearby Attractions
Within walking distance to popular destinations such as the Joe Riley Baseball Field, The Citadel, and The Medical University of South Carolina, our hotel offers easy access to key landmarks and activities in Charleston.

Book your stay at the Holiday Inn Express and Suites Charleston Downtown- WestEdge for a memorable and enjoyable visit to the charming city of Charleston.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note pets can only be accommodated in the feature room types. Pet fees are $50 per pet per day up to $150. Please let us know that you will have a pet before arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1416 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
T
TINA • solo_traveller • us
10
Great experience.
Pros:

The staff was nice. And the breakfast was good.

Cons:

The tub could use an update.

2026-06-06 • via Nuitee
A
Anita • solo_traveller • us
9
Nice stay
Pros:

Great lobby. Breakfast. Coffee was good too. Nice beds.

Cons:

We were told that we could swim till 10. But then it was 9 and then it was closed. Guess it had rained. But the front desk gal didn't know

2026-06-03 • via Nuitee
M
Marisela • solo_traveller • us
10
Pros:

Estaba limpio

Cons:

La Tv no finciono, estacionamos cerca de la puerta de la piscina y estaba cerrada por fuera y llovía muy fuerte

2026-06-02 • via Nuitee
C
Cassandra • extended_group • gb
6
Pros:

Staff pool

2026-06-01 • via Nuitee
N
Nishant • family_with_children • us
5
2026-05-28 • via Nuitee
S
SAAD • solo_traveller • us
8
2026-05-28 • via Nuitee
L
Lakieta • couple • us
6
The room was decent and the hotel was located in a prime area.
Pros:

I like the location of the hotel

Cons:

I didn’t appreciate the front end staff not trying to be helpful as I was trying to get an invoice to document my stay. It also was difficult trying to communicate with the housekeepers who didn’t speak English

2026-05-24 • via Nuitee
N
nwanji • solo_traveller • us
6
Pros:

Near family for travel without being directly downtown.

Cons:

Bathroom facilities were out of order early in the morning and had to relocate to another room.
It wasn't the worst but totally unexpected. Better communication between facilities and the front desk is definitely needed.

2026-05-22 • via Nuitee
C
Charissa • couple • us
5
Was too far from the waterfront, and not worth less money.
Pros:

The bed was comfortable.

Cons:

Where you pull up at front door, the drop off is so extensive that if you are in a sedan or car low to the ground you may ruin your car going down it. We had to back up and turn around as it sounded like it may take out or tear the oil pan.
I asked for a receipt when checking out, and they said Booking could give me one and that was after she said there were extra charges for parking and hotel stay charges???
We were placed in a room on the first floor that had a toilet that would keep running if you didnt push handle back up every time. Shower door didn’t close all the way while in it. Carpeting looked like it was 25 years old and all stained.

2026-05-20 • via Nuitee
P
PAULA • solo_traveller • us
8
Pros:

Location

Cons:

Beds not comfortable and bathroom very small.

2026-05-15 • via Nuitee
K
Klaus • extended_group • de
7
Für ein bis zwei Nächte ok.
Pros:

Sauberkeit, nettes Personal.

Cons:

Zu laute Klimaanlage ließ sich nicht abstellen.
Frühstück nur auf Papp-bzw. Styroportellern,
Platstikbesteck.

2026-05-14 • via Nuitee
S
Sharyn • couple • au
10
2026-05-12 • via Nuitee
K
Kerri • couple • us
9
2026-05-12 • via Nuitee
K
Kalin • family_with_children • us
5
Pros:

Room

Cons:

breakfast

2026-05-11 • via Nuitee
C
Charles • couple • us
7
2026-05-10 • via Nuitee
A
Amanda • couple • us
10
2026-05-10 • via Nuitee
S
Stephanie • couple • us
5
2026-05-09 • via Nuitee
Ольга • couple • ua
3
* Very disappointing stay. * Overpriced for the quality provided. * Would not stay here again. * Expected much better fo
Cons:

Very disappointing stay.

The room was outdated, with old carpet, an unpleasant smell, and extremely low ceilings that made the space feel uncomfortable. The bathroom design was very inconvenient — the sink was poorly designed, water splashed everywhere, and there was no proper space for personal items. The shower setup caused water to leak onto the floor, leaving everything wet and humid.

Housekeeping was minimal — towels were changed and trash was removed, but no proper cleaning was done during the stay.

Breakfast was poorly managed. Many items were constantly missing, including basic options, and nothing was restocked even during breakfast hours.

The biggest issue was a hidden charge after checkout. I was charged $86 without any clear explanation. Only later was I told this was for parking, but this was NOT clearly disclosed during booking or at check-in. We even asked where to park, and no one mentioned any additional fee.

This lack of transparency is unacceptable. If the parking fee had been clearly disclosed in advance, I would likely have chosen a different hotel.

Overall, the price does not match the quality at all. I would not stay here again.

2026-05-09 • via Nuitee
B
Brandi • couple • us
10
Great hotel, convenient location, and nice amenities.
Pros:

Very clean, conveniently located near MUSC great breakfast

Cons:

Service at the front desk was lacking on this visit. There were two employees at the check-in desk. One was helping another guest and one seemed to be working on a project. We waited probably 5 to 10 minutes to check in, but we weren’t even greeted until we were being checked in. But the gentleman who helped us was very nice.

2026-05-09 • via Nuitee
C
Cheryl • couple • us
3
Pros:

Location
Front desk personnel tried to be helpful. Seemed like a lack of training and staff.

Cons:

Dirty hallways and elevator-looked like a construction zone-missing baseboards. Heater fan would not shut off-ran all night.

2026-05-08 • via Nuitee