Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

Hotels
•
Holiday Inn Express
8 (1482 reviews)
250 Spring Street , Charleston , US
+1 843-722-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Good location
Cons:
Cleanliness issues
Old room condition
Unexpected parking charges

Categories

Cleanliness
7.5
Room was mentioned as not clean and bathrooms had mould.
Service
8.5
Friendly staff received positive feedback.
Location
8.5
Good location close to accessible transit and other amenities.
Room Quality
7
Some rooms appeared tired and had old furniture.
Amenities
8
Facilities were mentioned positively, but bathrooms need refurbishment.
Value for Money
8
Affordable price, but some complaints about charges and older amenities.
Food and Beverage
8.5
Breakfast was praised for variety and quality.
Overall Experience
8
Overall acceptable experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Convenient Location
The Holiday Inn Express and Suites Charleston Downtown- WestEdge is perfectly situated near Charleston's Historic District, making it an ideal choice for exploring the city's attractions.

Luxurious Amenities
Enjoy a relaxing stay with our beautiful outdoor pool, complimentary Express Start hot breakfast buffet, and high-speed wireless internet, ensuring a comfortable and convenient experience for all guests.

Nearby Attractions
Within walking distance to popular destinations such as the Joe Riley Baseball Field, The Citadel, and The Medical University of South Carolina, our hotel offers easy access to key landmarks and activities in Charleston.

Book your stay at the Holiday Inn Express and Suites Charleston Downtown- WestEdge for a memorable and enjoyable visit to the charming city of Charleston.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note pets can only be accommodated in the feature room types. Pet fees are $50 per pet per day up to $150. Please let us know that you will have a pet before arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

8
Based on 1482 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
B
Bonnie • couple • us
5
Minus the water issue, the staff was good given that situation and the hotel was very nice, breakfast was good, they eve
Pros:

I liked the location it was close to downtown, but not as expensive as staying in downtown. Easy and cheap Uber rides to King Street.

Cons:

Unfortunately, during our stay the property had an issue with No water (for 12 hours)so our floor had no useable toilet or shower, only could use the main floor bathroom which was 7 floors away

2026-09-19 • via Nuitee
J
Jackie • solo_traveller • gb
10
Pros:

We liked the hotel, it was convenient for us. Pool area was nice too.

Cons:

Nothing

2026-09-17 • via Nuitee
S
Sanjay • couple • us
2
Stay is good but guest is charged for facilities not used.
Pros:

Room found Ok

Cons:

Response from front desk. I have been charged extra and still not received refund.

2026-09-16 • via Nuitee
A
Allison • couple • us
3
2026-09-15 • via Nuitee
C
Corinna • couple • us
1
Worst experience I ever had at a hotel.
Pros:

The location was good.

Cons:

Incredible rude and incompetent front desk manager. I stood in line for check in for 1 1/2 hours. 9 people in front of me. Another half hour in line to cancel my reservation. The room she gave me was on first floor instead of top floor as booked and the room was extremely loud from some kind of vent. Turned off the AC but it didn’t help. So, never spent the night. I can’t get over the incompetence of that front desk manager.

2026-09-11 • via Nuitee
W
Will • couple • gb
4
Not value for money
Pros:

Good location

Cons:

Mould, expensive for what it is

2026-09-10 • via Nuitee
K
Kim • solo_traveller • us
10
2026-09-09 • via Nuitee
L
Lisa • solo_traveller • us
3
Pros:

The bed

Cons:

There was no water for the most of the stay.

2026-09-08 • via Nuitee
P
Peter • solo_traveller • gb
7
Pros:

The lady in the breakfast room (Lashania i think???) was fantastic....always smiling!! Employee of the month award needed!!

Cons:

A couple of things... shower didnt work on day 1 and took a day to fix... bedside light flickering on and off.

2026-09-02 • via Nuitee
J
Jessie • solo_traveller • us
4
2026-09-01 • via Nuitee
C
Culbertson • couple • us
8
2026-09-01 • via Nuitee
R
Rodriguez • couple • us
2
peor hotel en Charleston SC
Pros:

la unica persona agradable fue la señora Yolanda de recepción

Cons:

refrigerador no funciono, encontré toallas sucias en el baño, me cobraron el parqueadero y eso no decía en la publicidad. no me devolvieron los $ 50 dólares por daños que según decía la publicidad eran reembolsables.

2026-09-01 • via Nuitee
R
Ronald • solo_traveller • us
8
Good price for room, nothing special.
Pros:

Breakfast, not busy, location

Cons:

Housekeeping not readily available. Only one elevator working. Front desk staff not friendly.

2026-08-29 • via Nuitee
A
Alfonz Imre • family_with_children • hu
9
Overall, I was satisfied with the hotel, particularly its cleanliness and the quality of its service
Pros:

Our room was cleaned thoroughly every day, and we always returned to a clean, tidy and pleasant environment. I had previously stayed at a hotel belonging to the same chain in Philadelphia, and I received a similarly high standard of service here.

Cons:

The reception staff were polite, but their communication was not always sufficiently attentive. Although I explained that English is not my first language and asked them to speak more slowly, my request was not taken into consideration. In addition, a parking fee appeared on our bill even though we had informed the staff upon arrival that we had arrived by Uber and did not use the hotel parking.

2026-08-29 • via Nuitee
R
Richard • solo_traveller • us
10
2026-08-27 • via Nuitee
M
MHPE • family_with_children • hu
4
kiábrándító
Pros:

Használható tiszta medence. Felszereltség (mikro a szobában, vasaló, vasalódeszka, hűtő, kávégép)

Cons:

Emailre nem válaszoltak kb 1 hete már.
A szoba penészedett - nyirkos vizes maradt a ruhánk. Ennek oka hogylégkondit kell használni ami nehezen állítható vagy nagyon hideg és párás benn a levegő, vagy nagyon meleget csinálsz, de a fűtés során büdös, porszagot addot ki a szellőző.

2026-08-26 • via Nuitee
A
alexislj1 • solo_traveller • us
8
Pros:

Location to public transportation and price. A good bang for the buck

Cons:

No venting in bathroom

2026-08-24 • via Nuitee
J
Jason • solo_traveller • us
10
Great overall
Pros:

Clean and good breakfast.

Cons:

Parking limited. Had to park in a parking garage.

2026-08-23 • via Nuitee
J
Julien • family_with_children • fr
8
2026-08-17 • via Nuitee
C
Chelsea • extended_group • us
8
Convenient but not the nicest
Pros:

The location was great only about a 3-4 mile drive to king street! The beds were pretty comfy but the bathroom, especially the shower could be updated a good bit of mold was in it.

Cons:

We asked twice for more towels and wash rags but never received any on the first ask and only received hand towels & wash cloths on the second ask. The entire first floor smelled like weed

2026-08-17 • via Nuitee