Hotel Urban Express

Hotels
8.2 (220 reviews)
Aldama No. 404, Centro Historico , Villahermosa , mx

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Secure parking
Cons:
Very noisy rooms due to air-conditioning resonance
Rooms lack windows
Breakfast limited to fruit and yogurt unless paying extra
Perceived high price (guest mentions $100)

Categories

Cleanliness
9.6
Standard quality for this hotel tier.
Service
9
Staff responded to the guest (mention of 'ok 80'); response noted as acceptable and responsive.
Location
9.6
Standard quality for this hotel tier.
Room Quality
6.8
Negative: rooms are very noisy due to air-conditioning resonance into inner courtyards and lack windows, reducing comfort.
Amenities
9.5
Positive: secure parking explicitly mentioned as a pro.
Value for Money
5.5
Negative: guest reports the price as too high (mentions $100) and complains about extra charges for items beyond basic included offerings.
Food and Beverage
6
Negative: breakfast included but limited to fruit and yogurt; additional items require payment, which lowered satisfaction.
Overall Experience
9.6
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:52

Property Description

Modern Rooms with Amenities
Experience the comfort of bright, air-conditioned rooms at Olmeca Urban Villahermosa, complete with free Wi-Fi and cable TV. Each room also features a safe and a hairdryer in the bathroom.

Convenient Location
Situated in Bicentenario Square within the bustling Zona Luz shopping district, our hotel is just 300 meters from Juárez Park and a short walk from the Grijalva River. Villahermosa Airport is a mere 15 minutes away, making travel a breeze.

Relaxing Bar-Restaurant and Terrace
Unwind at our bar-restaurant with a charming terrace, the perfect spot to enjoy a drink or a meal. Plus, take advantage of private parking during your stay.

Book your stay at Olmeca Urban Villahermosa now for a delightful and convenient experience.

Important information:

The 24-hour reception can also arrange laundry services and airport transfers at an extra cost.

Any reservation with 10 rooms or more is consider a group and have different policies cancelation can only be made 30 days prior to arrival.

Please note that a 10% discount in food and drinks will be offered within the property through 2017. Applicable per room, per night.

Pet-Friendly Policies:
Pets are permitted with an extra cost of MXN $250.00
Property has size restrictions - pets under 11 lbs are allowed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VSA

Location

Guest Reviews

8.2
Based on 220 reviews
Cleanliness: 9.6
Service: 9
Location: 9.6
Room Quality: 6.8
Amenities: 9.5
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 9.6
F
fred66 • family_with_children • be
6
Bruyant.
Pros:

Parking sécurisé.

Cons:

Chambres très bruyantes à cause de la climatisation résonnant dans les chambres par les cours intérieures. Pas de fenêtre, petit déjeuner inclus sauf que si on veut autre chose que des fruits et du yaourt il faut payer. Combien ? 100$ trop cher. Ils répondent ok 80.

2026-02-26 • via Nuitee
S
Serena • family_with_children • it
7
2026-02-22 • via Nuitee
R
Rodriguez Zurita • family_with_children • mx
10
Pros:

El hotel se ubica en el centro, muy cómodo, limpio, personal muy amable, las habitaciones cómodas, buen precio calidad

2026-01-28 • via Nuitee
A
Anaya Torruco • family_with_children • mx
10
Pros:

El personal es muy amable y el hotel estaba muy limpio

2026-01-26 • via Nuitee
C
Carlos de Jesus • solo_traveller • mx
5
Cons:

No tiene internet estable por lo que tampoco funciona el televisor

2026-01-19 • via Nuitee
A
Alicia Del Carmen • family_with_children • mx
10
Pros:

La ubicación esta bien y precio bien

2026-01-17 • via Nuitee
R
Ruben • family_with_children • mx
9
Bueno
Pros:

El desayuno incluido es insuficiente, aunque el complemento con costo es satisfactorio

Cons:

El servicio de valet para el estacionamiento es muy lento debido a la falta de personal

2026-01-16 • via Nuitee
W
Wingyan • extended_group • hk
6
An awful and annoying experience provoked by a male prepotent desk clerk and saved by female staff
Pros:

We liked the breakfast and the excellent attitude of the female desk clerks of the morning and afternoon shift, completely different to the male desk clerk of the night shift

Cons:

The night desk clerk , a guy possibly called Erik, for which i have found works as the auditor , was unfortunately rude, non polite, nor in will to assist our doubts related to reservation via Booking.com, whole conversation was redundant and his behavior was uterly non polite, he gave us first a room for which the key did not worked ! Then provided us another room for which internet did not worked.
Sorry to say this but we do not recommend this hotel or at least book at the shift this person's attends.

Lo que fue lamentable fue la actitud del encargado del turno de la noche que llegamos, fue un fin de Semana, nos atendio un hombre que identificamos como Erik, que se desempeña como auditor del hotel, fue grocero, nada amable, y sin voluntad de ayudarnos con dudes respecto a tramites via booking.com, sus respuestas eran cortantes y redundantes, muy lamentable,
Nos brindó una habitation cuya llave no sirvio hasta que se nos dio otra cuyo internet no sirvio nunca.

2026-01-15 • via Nuitee
C
CESAR • family_with_children • mx
10
2026-01-14 • via Nuitee
H
Hui • couple • mx
5
2026-01-14 • via Nuitee
S
Sergio Alfredo • extended_group • mx
8
Regular
Pros:

Lugar y costo

Cons:

Alto costo desayuno y valet parking muy tardado

2026-01-05 • via Nuitee
L
Luna • family_with_children • mx
9
Pros:

El lugar centrico

Cons:

Nada

2025-12-13 • via Nuitee
C
Cesar Ivan • couple • mx
8
2025-12-09 • via Nuitee
E
Edgardo jorge • family_with_children • mx
6
Pros:

La tranquilidad

Cons:

Que nos toco que un cuarto la tubería del lavabo se desconpuso y nos tuvieron que rehubicar de habitación.. Si les hace algo falta de mantenimiento. 🙏🙏🙏🙏 Cada año me quedo en el mismo hotel

2025-11-18 • via Nuitee
S
sergio arturo • family_with_children • mx
8
2025-10-30 • via Nuitee
S
Saul • family_with_children • mx
9
2025-10-27 • via Nuitee
D
Daniel • couple • mx
10
Alimentos
Pros:

Atención

Cons:

El desayuno. Otros ofrecen mejores

2025-10-20 • via Nuitee
S
Saul • family_with_children • mx
9
2025-10-13 • via Nuitee
M
Manuel • extended_group • mx
5
Pros:

Ubicación

Cons:

Instalaciones viejas, NO hay agua caliente

2025-10-11 • via Nuitee
A
Adriana • couple • mx
9
Pros:

Esa cómodo, sobre todo la ubicación muy céntrico
Habitación es amplia

Cons:

Todo bien

2025-10-08 • via Nuitee