Grand Hôtel Stockholm

The grand Hotel is a true gem of a Hotel. Phenomenal rooms. The turndown services are excellent. The rooms are kept very, very clean.Guest services like you only find in a true five star hotel. From the minute you walk in you are treated like royalty. The gym is outstanding. Equipped with all that you need and what seemed to be some very good trainers if you want to throw an extra workout in with guidance. And make sure you take advantage of the spa treatments. We did massages and then stayed downstairs to enjoy the whirlpool saunas and steam rooms. They have men and women’s areas and then facilities for you to enjoy the space together. Definitely plan three hour jaunt down there. Centrally located, you can walk to most of the main sites.

Breakfast, quartos, simpatia, localização.

SIMPATIA DE TODOS OS FUNCIONARIOS DO HOTEL , FIQUEI COM GRATA SURPRESA DA SIMPATIA DE TODOS QUE LA TRABALHAM . CONCIERGE ME AJUDOU MUITO COM MINHAS RESERVAS DE PASSEIOS E CONTRATAÇÕES.

We had a wonderful stay at the Grand Hotel Stockholm. We originally booked a Deluxe Room with a Water View, but thanks to booking through American Express Travel, we were upgraded to a Junior Suite. The room was incredibly spacious, with large windows offering beautiful waterfront views.

The only downside was the bathroom. The shower is a shower/tub combination with a fairly high step to get in, which could be difficult for some guests. We also noticed that the shower's water pressure exceeded the drain's capacity, causing a little water to pool in the tub. While it was a minor inconvenience, it didn't take away from our overall experience.

The staff provided exceptional service throughout our stay and made us feel very welcome. While waiting for our room to be ready, we had lunch at the hotel bar. The food was good—classic bar food—but the service was outstanding. We also ordered room service during our stay, and the food was delicious.

The location is excellent and within easy walking distance of many of Stockholm's top attractions, including Gamla Stan (Old Town), the Royal Palace, and the National Museum. Overall, we loved our stay.

Stunning views, excellent breakfast, and friendly staff.

Don't go to Grand Hotel, and if you do, don't bring any valuables
We stayed at Grand Hôtel Stockholm on April 18–19, checking in at 1 PM on Saturday and checking out Sunday at noon. We have visited Grand Hôtel many times over the years and had every reason to expect the standard of care the hotel is known for. What happened instead — both the incident itself and how it was handled — was deeply disappointing and, frankly, unacceptable.

During my visit to the spa on Saturday afternoon, my wife's watch was stolen from a locked locker. The locker showed no signs of forced entry, meaning only someone with key access could have opened it. The spa was nearly empty at the time. I was at no point more than a short distance from the locker and did not leave the area unattended. Shortly after the theft was discovered, a member of the spa staff volunteered that they had seen the watch — confirming it had been in the locker.

How the spa staff responded
The response from the spa team was, in a word, passive. Rather than immediately escalating the situation internally, alerting management, or securing the area, staff appeared uncertain and slow to act. It was we — the guests who had just been robbed — who had to ask for a Manager on Duty to be contacted. This should never have been necessary. At a hotel of this calibre, staff should be trained to respond to a serious security incident immediately and decisively, not wait for a guest to prompt them.

How management responded
Manager on Duty (Housekeeping Manager) was contacted, but the conversation that followed left us with the clear impression that the severity of the situation was not understood. We were not offered a private room to speak — the discussion took place standing in the lobby. There was no incident report presented, no clear action plan offered, no security manager called in despite my explicit request. The overriding impression was one of indifference. The hotel did not even offer to cover our spa visit — I had to raise this myself at checkout.

The weeks that followed
In the weeks since, we have exchanged numerous emails with hotel management, including the CEO. The hotel's internal investigation has now been formally closed with no findings. Their official position, communicated in writing, is that they bear no responsibility — despite the fact that the theft occurred in a locked locker in a controlled, access-monitored environment operated entirely by their staff.

Their response has included suggestions that I may have been mistaken about the watch's location, that I was briefly in a changing cubicle and therefore not continuously present, and that the possibility of the watch having been accidentally dropped cannot be excluded. These are not serious arguments. They are attempts to avoid accountability.

Rather than acknowledging what happened, the hotel has chosen to question my wife's credibility — casting doubt on her account of events while offering no credible alternative explanation for how a watch disappears from a locked locker in a controlled environment. For a guest who came to them in good faith, this approach has been as distressing as the theft itself.

In summary
Grand Hôtel Stockholm markets itself as one of Scandinavia's finest luxury hotels. A hotel at that level should be judged not only by how it performs on a normal day, but by how it behaves when something goes seriously wrong. On both counts — the immediate response and the subsequent handling — Grand Hôtel has fallen far short of any reasonable standard.

Beautiful hotel. Excellent location. Friendly & efficient staff. Select a room with a water view, it’s worth it. We were upgraded to a suite & it was fabulous.

The hotel is a marvel; very elegant, perfect location, excellent food in a number of restaurants (personally I highly rcommend the great buffet in the "Verandan" in the evening, but do not leave out a beer and a Schnaps (Skone?) that goes perfectly with it! A feast! But be careful, such luxury comes at a price, of course, but it is worth every penny!

Tudo muito bom, funcionários solicitos, educados, quarto de bom tamanho e muito bem decorado, localização incrível, perto de tudo

A beautiful hotel in a stunning location. We love staying here when in Stockholm. The rooms are clean and cozy, and the service and food is great. Highly recommend!

Fabulous stay from arrival thru departure. Amazing Concierge Services that were so helpful and enhancing to our stay. Thank you!

Clean environment

We spent 5 nights here. Can see why this is the top hotel in Stockholm and included on top hotels of the world lists

Beautiful, perfect location, old world charm and an amazing bar

However, what really sets it apart is service. Every interaction with staff at the hotel is a joy.

This is one of the best city hotels I have ever stayed at in Europe!!!!

Definitely a 5 star hotel experience. I was at the hotel 40 years ago and had fond memories of other hotel and bar. My recent stay confirmed what a great hotel The Grand Hotel is.

Fin utsikt. Killarna i entrén var trevliga och service minded. Receptionen bra.Barpersonalen var bar och fixade bord på verandan.