Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.6
The cleanliness of the room was not perfect. Hair was found in the shower.
Service
9.98
Staff were friendly, provided attentive service, and offered help beyond regular duties.
Location
9.61
Convenient location near the train station and easy access to local attractions.
Room Quality
8.56
Some parts of the room looked tired and in need of updates.
Amenities
9.59
Excellent amenities including a spa and shuttle service.
Value for Money
9.05
Good value considering the level of service and amenities.
Food and Beverage
9.6
Room service was prompt and food quality was great.
Overall Experience
9.57
Overall a very pleasant stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:19

Property Description

Luxurious Accommodation in the Heart of Milan

Designer Rooms and Spa: Indulge in luxury with Italian design furniture, floor-to-ceiling windows, and Trussardi toiletries in every room. Relax at the 1000-m² Shiseido spa or dine at the rooftop restaurant.

Versatile Conference Facilities: Host successful events in our conference center accommodating up to 430 people. The La Cupola Rooms offer a stylish setting for private events and meetings.

Gastronomic Delights and Convenience: Start your day with a delicious breakfast buffet at Terrazza Gallia. Enjoy lunch, dinner, and cocktails at the terrace restaurant and lounge bar. With easy access to transport links, explore Milan effortlessly.

Book your stay at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan for an unforgettable luxury experience in the fashion capital.

Important information:

Please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Location

Property Video

Guest Reviews

9.2
Based on 1030 reviews
Cleanliness: 7.6
Service: 9.98
Location: 9.61
Room Quality: 8.56
Amenities: 9.59
Value for Money: 9.05
Food and Beverage: 9.6
Overall Experience: 9.57
E
EDOUARD • family_with_children • it
8
2026-10-31 • via Nuitee
M
Michelle MATOSEVIC • family_with_children • au
9
Pros:

The staff were excellent they went out of their way to accommodate us.

Cons:

Our bathroom needed maintenance.

2026-10-30 • via Nuitee
C
Carla Letycia • couple • br
10
2026-10-26 • via Nuitee
M
Meroeë • solo_traveller • de
10
Unvergesslich
Pros:

Interior design Zimmer und Innenräume wunderschön; Lage perfekt; Service ausgezeichnet : schnell und präzise; ausgesprochen Hundefreundlich

Cons:

war sehr kurze Aufenthalt

2026-10-26 • via Nuitee
L
Lorenzo • couple • it
5
Five stars in name, but certainly not in service, cleanliness or culinary standards
Pros:

The hotel benefit from a convenient close to the main railway station. Breakfast is satisfactory, although certainly not exceptional for a property of this category.

Cons:

Unfortunately, the hotel falls considerably short of the standards one would reasonably expect ftom a five-star estanlidhment.

Housekeeping and maintensnce require significant improvemrnt, as the overall levrl of cleanliness is simply not up to the matk.

Even more disappointing was the attitude of certain reception staff, whose rudeness, arrigance and occasionslly aggressive manner are entirely unacceptable in an establishment claiming five-star status.

The dining experience at the main restaurant was particularly disgraceful. The spaghetti aglio, olio e peperoncino was an unappetising, poorly executed mess, bearing little resemblance to the classic dish. The Milanese was equally disappointing: excessively greasy, drenched in butter and thoroughly unpleasant.

A five-star rating should reflect genuine standards if quality, rather than merely serve as a decorative distinction. Regrettably, this hotel appears to have forgotten that principle

2026-10-25 • via Nuitee
D
DIMITRIOS • couple • gr
9
2026-10-24 • via Nuitee
C
conti • couple • it
10
2026-10-21 • via Nuitee
E
Engin • family_with_children • nl
10
Super fijn verblijf, alles was top!
Pros:

De service was uitstekend en het personeel was zeer servicegericht en vriendelijk. De kamers waren mooi, schoon en verzorgd. Ook de kleine attenties op de kamer maakten het verblijf extra bijzonder. Daarnaast was het ontbijt goed en uitgebreid.

Cons:

Het hotel ligt iets verder van het centrum, maar wel lekker dicht bij het station.

2026-10-20 • via Nuitee
A
abdulrahman • couple • sa
3
Cons:

الفندق اخذ مني ما يقارب ال 1400 يورو من حسابي الشخصي من بطاقتي الائتمانيه زيادة على المبلغ وحاولو اخذ اكثر ولكني اوقفت البطاقه فكل يوم بالليل ياتيني خصم 3 الاف يورو او الفين يورو زيادة على مبلغ الحجز تكلمت معهم عدة مرات ويعتذرون بالنظام وفي الاخير وعدوني بارجاع المبلغ ولم يتم الان من 3 اسابيع

2026-10-20 • via Nuitee
M
Massimo • couple • it
10
2026-10-09 • via Nuitee
M
Marco • couple • it
10
2026-10-07 • via Nuitee
C
Collin • couple • us
10
All was great . Clean , comfortable, would stay again
Pros:

Luxurious and beautiful

2026-09-12 • via Nuitee
V
Vickie • extended_group • us
10
2026-09-11 • via Nuitee
L
Luísa • couple • br
10
Maravilhosa
Pros:

Luxo do hotel e da academia completa e spa maravilhoso

Cons:

Um pouco distante do centro, mas eles disponibilizam um transfer com vários horários para la!

2026-09-10 • via Nuitee
C
Carla • solo_traveller • gb
10
2026-09-10 • via Nuitee
A
Alex • extended_group • us
10
2026-09-03 • via Nuitee
L
Liora • solo_traveller • il
10
Pros:

Location, stuff, rooms

2026-09-03 • via Nuitee
N
Narmina • couple • gb
3
Stay somewhere else
Pros:

The spa is beautiful and just about the only part of the hotel that is taken care of apart from the lobby and hallways.

Cons:

The room was run down, furniture was damaged which was an eye sore, if something in my own home was damaged i would fix it or replace it, as a premium hotel they have the resourses to do this immediatley but have chosen not to.

The housekeeping and room service is the worst i’ve experienced, what is the point of staying in a “good hotel” if the service takes over 1 hour to recieve even after 2 follow up calls.

This hotel is falling short of standards, the service is off and the up keep of rooms is overdue. Its not good enough, I should have stayed at the Dorcester, at least i know exactly what to expect there.

2026-09-02 • via Nuitee
A
Amar • extended_group • fr
10
2026-08-31 • via Nuitee
A
Amar • solo_traveller • fr
10
Maghnoque sejoir top hôtel tout étais parfais
Pros:

Quasiment tout

Cons:

Rien du tout

2026-08-31 • via Nuitee