Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.6
The cleanliness of the room was not perfect. Hair was found in the shower.
Service
9.98
Staff were friendly, provided attentive service, and offered help beyond regular duties.
Location
9.61
Convenient location near the train station and easy access to local attractions.
Room Quality
8.56
Some parts of the room looked tired and in need of updates.
Amenities
9.59
Excellent amenities including a spa and shuttle service.
Value for Money
9.05
Good value considering the level of service and amenities.
Food and Beverage
9.6
Room service was prompt and food quality was great.
Overall Experience
9.57
Overall a very pleasant stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:19

Property Description

Luxurious Accommodation in the Heart of Milan

Designer Rooms and Spa: Indulge in luxury with Italian design furniture, floor-to-ceiling windows, and Trussardi toiletries in every room. Relax at the 1000-m² Shiseido spa or dine at the rooftop restaurant.

Versatile Conference Facilities: Host successful events in our conference center accommodating up to 430 people. The La Cupola Rooms offer a stylish setting for private events and meetings.

Gastronomic Delights and Convenience: Start your day with a delicious breakfast buffet at Terrazza Gallia. Enjoy lunch, dinner, and cocktails at the terrace restaurant and lounge bar. With easy access to transport links, explore Milan effortlessly.

Book your stay at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan for an unforgettable luxury experience in the fashion capital.

Important information:

Please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 50 per day.

Location

Property Video

Guest Reviews

9.2
Based on 992 reviews
Cleanliness: 7.6
Service: 9.98
Location: 9.61
Room Quality: 8.56
Amenities: 9.59
Value for Money: 9.05
Food and Beverage: 9.6
Overall Experience: 9.57
L
lisamC5501GT • Couples
10
Beautiful Experience
Pros:

We had a wonderful stay at the Excelsior Hotel Gallia in Milan. The rooms were beautifully large, spotlessly clean, and I absolutely loved the combination shower and tub setup. What truly sets this luxury hotel apart, however, is the incredibly attentive staff and their impeccable attention to detail.
Our seamless experience started right at check-in. Mattia at the front desk was exceptionally professional and helpful. When we decided we wanted to dine out rather than eat at the hotel restaurant, Mattia went above and beyond by offering three local recommendations. The one we chose was exactly what we were looking for!
A special mention must go to the valets and bellhops. As the first point of contact, they set the tone for the entire stay, and every single one of them was outstanding, professional, and welcoming. We also enjoyed after-dinner drinks at the rooftop bar, which offers an absolutely amazing view and, once again, wonderful service.
I cannot say enough about how the incredible staff enhanced our stay. We highly recommend this hotel! Would definitely return.

2026-07-20 • via Tripadvisor
Z
Z9204NEandrewn • Couples
10
Exceptional Hospitality and Memorable Experiences
Pros:

We stayed at this property at the end of June 2026 and were truly impressed by the exceptional hospitality we received throughout our visit.
From the moment we arrived, Matattia at the Front Desk and Daniel in the restaurant stood out for their warm, attentive service. Their genuine friendliness and professionalism made us feel welcomed and valued throughout our stay.
The ladies at the Shiseido Spa were equally wonderful, providing a relaxing and enjoyable experience, while the front-of-house management team consistently went above and beyond to ensure every detail was taken care of.
A special thank you goes to Nicole, the Training Concierge Associate. Her recommendation for a day trip to Lake Como was outstanding and became one of the highlights of our vacation. Her local knowledge and thoughtful guidance added tremendous value to our experience.
We are grateful to the entire team for making our stay so memorable and would not hesitate to recommend this property to others. We look forward to returning in the future.

2026-07-19 • via Tripadvisor
L
Laurent • family_with_children • ch
6
Nice location, nice staff but confused
Pros:

Location

Cons:

No charging station
very confused housekeeping staff

2026-07-19 • via Nuitee
D
Daniel • couple • ch
8
Schönes zentral beim Bahnhof gelegenes Hotel mit gutem Service.
Pros:

Je nach Zimmer schöne Sich auf das historische Bahnhofsgebäude. Parkplätze vor dem Hotel mit Valet Service. Viel hilfsbereites Personal.

Cons:

Stornierungsmöglichkeit teuer auf Boooking.

2026-07-18 • via Nuitee
C
Chisa • couple • jp
5
場所と価格は一流だがサービス二流
Pros:

駅前で便利。
利用しなかったがスパやジムがあるみたい。
スタッフは冷たい感じだがドアマンだけは感じ良かった。

Cons:

5つ星にしてはスタッフのサービスは悪く冷たい感じ。
15時チェックインだが、13時半に到着し、フロントで部屋が準備でき次第入れると言われたので待っていたが、結局15時まで待たされた。準備の状態をフロントが把握せずに待たされたあげく、お詫びもなく、当然のようにチェックインは15時だからと言われてあきれた。
夕食にホテル7階のレストランを遅い時間でもいいからと予約しようとしたら終日満員だと断られた。そんなことある？
朝食はビジネスホテルレベル。
スタイリッシュだが、部屋のドアが銀行の金庫みたいでなんだかなあ。部屋の照明、エアコン、風呂のお湯の温度調節が難しかった。
バスルームの鍵がかからない。
価格に対してサービス不足。

2026-07-16 • via Nuitee
R
Rachel • couple • us
10
Great hotel exceptional service
Pros:

Excellent location for a 1 night stay close to train. Huge room and super comfortable bed and sheets. I slept well after a long travel day. Excellent customer service. Huge gym with pool, spa, easy to rest and sleep here. Bonus- they have a golf simulator!

Cons:

It is a good hotel for proximity to train it is far from main city center

2026-07-15 • via Nuitee
L
Luca • solo_traveller • mc
8
Good but please complete the gym
Pros:

5 stars standards no doubt

Cons:

more machines would be needed in the gym to complete it (at the very minimu, a leg extension/curl machine(s))

2026-07-14 • via Nuitee
M
Massimo • solo_traveller • fr
7
2026-07-12 • via Nuitee
F
fahdah • extended_group • sa
10
2026-07-12 • via Nuitee
N
Nicholas • couple • my
10
2026-07-09 • via Nuitee
C
Claudia • couple • ch
10
Ottima Location centrale con camere e bar magnifici
Pros:

Tutto

Cons:

NULLA

2026-07-07 • via Nuitee
G
Giacomo • solo_traveller • it
3
Non ha nulla di un 5* se non il prezzo
Pros:

Posizione, personale

Cons:

Camera minuscola e molto sporca.
Room service qualità cibo TERRIBILE

2026-07-07 • via Nuitee
G
Glenda • solo_traveller • it
7
2026-07-07 • via Nuitee
R
RPH81 • Couples • Tampa, Florida
8
Nice Place
Pros:

We stayed at the hotel during the European heat wave in June. While our room and some of the common areas were often quite warm, we still had a pleasant stay overall.

Our room was a small suite overlooking the main road in front of the hotel, so there was always plenty of activity, including traffic and the streetcar.

The suite was smaller than we expected, but it was comfortable and well-appointed. It had everything we needed, and we were pleased with the accommodations.

The biggest advantage of the Excelsior is its central location. You're within easy walking distance of many of the city's top sights, restaurants and attractions.

One downside was the hotel bar, which we found to be extremely expensive. Paying about $30 USD for a single drink felt excessive.

We paid €2,500 for a two-night stay in the suite, which seemed quite expensive for what we received.

Overall, it wasn't a bad stay. The excellent location is the hotel's biggest selling point, but the high room rates and expensive bar made it feel like a less compelling value.

2026-07-03 • via Tripadvisor
S
Shen_Jackson • Family • Los Altos, California
10
Wow
Pros:

We only stayed here for one night, but I wish that we had more time in this hotel. We had two rooms, a standard king and a suite. The standard room is spacious and will be more than enough for couples. The toiletries are first class. While the location is convenient for those arriving or departing from Milano Centrale, if you need to go to the shopping area there's a convenient shuttle.

The staff is great, we had such good experiences with the front desk and the concierge that we enthusiastically recommend this property.

2026-07-03 • via Tripadvisor
V
Vittorio • solo_traveller • it
10
Pros:

Tutto

Cons:

Nulla

2026-07-03 • via Nuitee
M
Minasyan • solo_traveller • am
1
Cons:

still keep more almost a month deposit

2026-07-01 • via Nuitee
G
Giuseppe Ivo • extended_group • it
9
2026-06-30 • via Nuitee
A
Alaa • solo_traveller • sa
9
Excellent hotel near train station
Pros:

Amazing location, big rooms, clean and comfortable
Friendly and professional staff

Cons:

Nothing

2026-06-30 • via Nuitee
A
Andrea • solo_traveller • it
10
2026-06-30 • via Nuitee