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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Outdoor pool - seasonal
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Kid meals
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ATM/cash machine on site
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
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Temporary art galleries
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Happy hour
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Bingo
Review Highlights
Categories
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Property Description
Waterfront Location
The Sheraton Waterside is Norfolk's exclusive waterfront hotel, providing guests with stunning views and easy access to Waterside Marketplace.
Luxurious Accommodations
Indulge in the comfort of our fresh guestrooms featuring Sheraton Sweet Sleeper beds and premium bedding for a restful night's sleep.
Convenient Amenities
Stay active in our complimentary fitness center, shop for unique gifts at the on-site store, and take advantage of our attentive concierge service for a seamless stay.
Experience the best of Norfolk at Sheraton Waterside. Book your stay now!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 24, 2027
A deposit may be required at the property.
Location
Guest Reviews
I like that we were close to everything. The Staff was very nice. Breakfast was great. We come to Norfolk every year and always stayed somewhere else, but I think this our new place.
Colazione, pulizia , spazio ambiente
Nice view of the river from the room.
The bartenders at the bar were excellent. The service was quick and they were very courteous. The food at the restaurant was good.
The parking was very inconvenient because it was so far away from the hotel. The bathtub was permanently stained and nasty looking. I had to put a towel down for us to stand on when taking a shower. Other than that the room was clean. The commode did not flush properly. You had to hold the lever down until it was completely flushed. The shower curtain was ill fitting so there was constantly water on the floor when showering and not enough towels to soak it up. It is rundown and they need to put some money in this place or shut it down.
The corridor had the smell of old dirty carpet. The front desk staff i
Everything was super clean and the bed super soft
Not one issue
Location was great with a river view. We had access to club lounge on our floor with complimentary soft and hot drinks
We used public car park which proved expensive over 3 days
The staff is very friendly. The room was clean. The dinner was pretty good. Room was spacious. The location is perfect.
The building architecture and infrastructure was outdated and they didn’t have a room service option.
I loved the river view, the friendliness of the staff, and the location.
I wish there was light blocking curtains in the room. The morning sun was a bit too much. I also did not appreciate paying for parking at the garage. Lastly. Staff need to make sure they check all details when assisting with checki ins. I paid for breakfast for my family and I for two days but was served a bill on the first day after breakfast. The issue was resolved but I didn't like the attention received after pointing out the problem. Lastly, please have the wifi details on the room card. That would save guests from having to call or go down to receive that info.
just ok
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