Sydney Central Hotel managed by The Ascott Limited

Hotels
8.3 (7789 reviews)
169-179 Thomas Street , Sydney , AU
+61 2 9281 6888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean, comfortable rooms with excellent beds and bedding
Friendly and helpful staff in many instances
Excellent central location near restaurants, shopping and transport
Good breakfast: varied and tasty
On-site amenities include pool and gym
Rooms generally well maintained and convenient to central station
Cons:
Elevator/lift issues and some waiting for lifts
Parking charges and related frustration
Pool/jacuzzi temperature problems
Occasional service inconsistencies (coffee/buffet confusion, perfunctory staff)
Some rooms/bathrooms feel slightly worn or outdated
Bathroom lighting poor for make-up in some rooms

Categories

Cleanliness
8.6
Multiple reviews mention rooms as clean and comfortable; generally praised housekeeping, though some guests noted standard condition in places.
Service
8.7
Staff frequently described as friendly, helpful and going above and beyond (assisting with tours, printing, helpful desk), with a few isolated examples of perfunctory or confusing interactions.
Location
9
Consistently praised as a great, central location close to restaurants, shopping and transport; parking nearby noted positively.
Room Quality
8.8
Rooms and especially beds/pillows/bedding receive strong praise as very comfortable; a few comments mention slightly worn bathrooms or dated fixtures.
Amenities
7.3
Good offerings (pool, gym, breakfast buffet) but issues reported: pool/jacuzzi temperature problems, parking fees, and occasional buffet/service hiccups.
Value for Money
7.5
Many guests noted good value (breakfast included, comfortable rooms), though complaints about extra parking charges and some service inconsistencies lower perceived value.
Food and Beverage
8.7
Breakfast and hotel meals are frequently described as delicious and varied; some buffet service glitches (ran out of items, staffing confusion) were reported.
Overall Experience
7.8
Overall positive stays with several guests saying they'd return; the experience is slightly tempered by amenity and service inconsistencies (parking, lift/elevator issues, occasional staff confusion).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.

From the 1st of October 2026, there will be no credit card surcharge as per The Reserve Bank of Australia.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 7789 reviews
Cleanliness: 8.6
Service: 8.7
Location: 9
Room Quality: 8.8
Amenities: 7.3
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 7.8
Y
Yuanyuan • family_with_children • au
5
还行吧
Pros:

整体算还行 中规中矩吧

Cons:

工作人员服务都一般 没有说特别好 感觉都很敷衍

2026-10-31 • via Nuitee
J
Jacquemond • family_with_children • fr
10
Pros:

Hôtel très confortable et calme. Bien équipé avec piscine et salle de sport. Le petit déjeuner était délicieux et varié. Les repas du soir au restaurant étaient vraiment très bons. Nous y reviendrons sans problème.

2026-10-31 • via Nuitee
J
Jennifer • family_with_children • au
9
Pros:

I keep staying here because its one of the best in the city. Clean, comfy, close to everything you need

Cons:

Patients is required when catching the lifts

2026-10-31 • via Nuitee
Y
Yuhan • family_with_children • au
9
2026-10-30 • via Nuitee
J
Janette • couple • au
9
Great hotel room, best beds ever slept in. Great location. wish we didn’t have to pay for parking at $45. But would stay
Pros:

Best bed i’ve literally slept in. Was so comfortable, also was the pillows and the bedding. was a great location being walking distance from food and shops. Nice breakfast buffet.

Cons:

couldn’t fault the room. unfortunate about the parking charge fee. staff were nice except the lady at front desk said coffee was not included in the breakfast buffet and that we would have to pay at the seperate bar before we went in if we wanted coffee etc, so we did. Then when we went in there was free coffee making facilities to use. that was annoying otherwise we wouldn’t have paid for our coffees. also the lady that was servicing customers/searing them at the buffet, she seemed a little vague and spacey. also it took us a while to actually get taken into the buffet as she wasn’t confident at all that we paid for it and just stood there, and it took for the “no coffee included” lady to notice us belong delayed entry and come all the way over and vouch for us. once in the buffet it was lovely, but the pancake machine ran out of mixture and some of the condiments ran out to use. otherwise was a nice stay hotel wise. i’d consider eating there again for the hotel room/bedding which was excellent, but yea those were issues we had.

2026-10-30 • via Nuitee
F
Francesca • family_with_children • it
10
2026-10-30 • via Nuitee
B
Bettina • family_with_children • de
8
Pros:

Tolle Lage, super Mitarbeiter, sehr gutes Frühstück! Und es riecht im ganzen Haus so toll!

Cons:

Etwas abgewohnte Zimmer/Badezimmer

2026-10-30 • via Nuitee
G
Grant • couple • au
9
Pros:

The Staff were fantastic.

2026-10-30 • via Nuitee
J
Johanna • family_with_children • us
9
Great stay
Pros:

The front desk staff went above and beyond to assist us with booking tours. And printing my son’s homework out.

Cons:

One of the waitresses, was not vey attractive

2026-10-29 • via Nuitee
T
Tanya • couple • au
7
Clean and comfortable, staff were accommodating, good breakfast and great location.
Pros:

Value for money. the breakfast included was great and the beds were super comfy!

Cons:

The lighting in the bathrooms is terrible! We were a group of ladies travelling together and everyone had the same complaint - ladies need decent lighting in the bathroom to do make-up!

2026-10-29 • via Nuitee
C
Christian Bang • couple • dk
8
Dejligt ophold i fed by
Pros:

Beliggenhed og faciliteter

Cons:

Lidt slidt

2026-10-29 • via Nuitee
H
Hong • extended_group • au
10
2026-10-29 • via Nuitee
C
Claudia • solo_traveller • ca
10
Perfect stay in the heart of Sydney, walkable to the Darling harbour and The Rocks
2026-10-29 • via Nuitee
婷 • family_with_children • tw
8
2026-10-29 • via Nuitee
E
Erin • family_with_children • au
8
2026-10-28 • via Nuitee
J
Jessica • couple • nz
10
2026-10-28 • via Nuitee
A
Asma • couple • qa
9
Excellent
Pros:

Good room size, nice breakfast options. Excellent location close to many restaurants, shopping markets.

Cons:

The pool and jacuzzi weren't temperature controlled. Th water was too cold even in jacuzzi.

2026-10-28 • via Nuitee
A
Anna • family_with_children • nz
9
2026-10-28 • via Nuitee
T
TAESOO • solo_traveller • jp
7
2026-10-28 • via Nuitee
W
Wai Keung • extended_group • hk
8
2026-10-27 • via Nuitee