Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (7162 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 7162 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
A
allam • solo_traveller • au
10
Pros:

Receptionist staff are always nice people

Cons:

Only that there is no microwave
There is a lady in breakfast buffet respond badly and never smile

2026-06-13 • via Nuitee
Q
Qurratulain • solo_traveller • au
9
Pros:

Great location, nice and clean room perfect for my family. Kids loved the buffet breakfast.

2026-06-13 • via Nuitee
K
Kristen • solo_traveller • au
10
2026-06-13 • via Nuitee
D
David • solo_traveller • au
8
Pros:

Good beds and location

Cons:

Bathrooms are dated but clean

2026-06-13 • via Nuitee
A
Andrew • couple • au
10
my wife an i totaly loved our overnight stay from check in to simple directions from floor staff.
Pros:

Top Floor Suites very nice and spacey

Cons:

Nothing

2026-06-13 • via Nuitee
L
Leonie • couple • au
10
Fantastic hotel with attentive staff.
Pros:

We were very impressed with the staff. Breakfast was fantastic with lots of choices. The hotel was clean and welcoming. Easy walk to local attractions. Perfect stay to explore Sydney.

Cons:

There’s nothing to dislike

2026-06-13 • via Nuitee
S
Simon • solo_traveller • au
9
2026-06-13 • via Nuitee
P
Paul • family_with_children • us
10
Friendly/helpful staff, great breakfast and room was very spacious and comfortable
Pros:

Close to Central Station and other areas we were visiting

2026-06-12 • via Nuitee
S
Sheryl • couple • au
9
2026-06-12 • via Nuitee
D
Deborah • family_with_children • au
8
Pros:

breakfast is nice, but not the coffee from the coffeemachine.

2026-06-12 • via Nuitee
A
ahmet • family_with_children • tr
10
güzel bir ara tatil yaptık
Pros:

konum otel imkanları

Cons:

yok

2026-06-12 • via Nuitee
D
D-D-G • solo_traveller • au
7
Good value for Sydney centre
Pros:

Location. Breakfast included. Big comfortable bed. Desk to work.

Cons:

Bathroom could do with an uplift.

2026-06-12 • via Nuitee
S
Shanika • couple • au
10
2026-06-11 • via Nuitee
M
Margaret • family_with_children • au
10
2026-06-11 • via Nuitee
L
Lee-Anne • couple • au
7
Great location and facility
Pros:

The location

Cons:

The lifts didn’t work to the car parking and it was abit of an ordeal to get our car from level 3

2026-06-11 • via Nuitee
G
Gwen • couple • au
9
Highly recommend.
Pros:

Great location for us to get to the Capitol Theatre, shopping and restaurants. Would definitely stay again.

2026-06-11 • via Nuitee
E
Emerson • family_with_children • au
8
Location is good. Can do improve the carpets
Pros:

Location

Cons:

Carpets are a bit worn out

2026-06-10 • via Nuitee
小泉 • solo_traveller • jp
8
Pros:

セントラル駅に近くロケーションが最高
受付の方の対応が優しく親切

Cons:

チェックアウト時にエレベーターが一機故障していた
バーののクローズの時間が早い

2026-06-10 • via Nuitee
W
Wing Yin • family_with_children • au
5
Ok to stay but not the first option, only for the short term stay only
Pros:

Location is convenient

Cons:

Only a stand light for the whole room except of the front door and bathroom, they are not provide essentials goods like toothbrush and toothpaste etc

2026-06-10 • via Nuitee
D
Darren • family_with_children • au
6
2026-06-10 • via Nuitee