Wyndham Indianapolis Airport

Hotels
•
Wyndham Hotels & Resorts
7.8 (365 reviews)
2544 Executive Drive , Indianapolis , US
+1 317-960-4989

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms reported by several guests
Helpful/front-desk staff and servers (John P, Zarah, Tiffany, Jaime, Barbie)
Convenient location and reliable airport shuttle
Good food and atmosphere on multiple visits
Efficient check-in and strong meeting-room facilities
Generally pleasant staff interactions for many stays
Cons:
On-site restaurant and pool closed during some stays
No hot water/AC issues and occasional power outages
Loud room fan, non-working TV and other room defects
Rude or unprofessional behavior reported from some reception/management
Extra or unclear fees (pet charges, late checkout fees, daily holds)
Insufficient housekeeping/understaffing and slow service at times
No complimentary breakfast despite online listing
Noise from unsupervised children in hallways

Categories

Cleanliness
7.8
Several reviews explicitly call rooms clean, but there are also reports of limited housekeeping (no service for days), shortages of towels/paper products and hallway noise — overall mixed but generally acceptable.
Service
9.1
Many mentions of excellent staff and helpful front-desk/servers (John P, Zarah, Tiffany, Jaime, Barbie) and fast check-in; offset by a few reports of rude receptionists and an unprofessional manager. Overall staff interactions are frequently praised.
Location
9.2
Multiple positive mentions: convenient location, close to the airport, shuttle on time, and a favorite stop for visitors — location is a clear strength.
Room Quality
6.5
Several negative room-level issues reported: loud fan, non-working TV, AC problems, cold/poor shower water, overnight power outages and limited supplies — room quality is inconsistent and below average for some guests.
Amenities
5.8
Significant amenity problems cited: on-site restaurant and pool closed during stays, no hot water or A/C in certain convention areas, and no complimentary breakfast despite being advertised — amenities are a notable weakness.
Value for Money
6.5
Multiple complaints about extra or unclear fees (pet fee charged per pet vs per stay, daily holds, late checkout charges) and refusal to refund; some guests did note reasonable pricing for meeting-room value, so perceived value is mixed but leans below target.
Food and Beverage
9.7
Several very positive dining experiences and staff praise (Tiffany, Jaime) and comments about good food and atmosphere; there are isolated negative incidents (poor server behavior, plate handling), but overall food/service in F&B received strong positive feedback.
Overall Experience
7.8
Mixed overall: many guests report very good experiences (efficient check-in, excellent staff, good food, convenient location) while others report severe problems (amenity closures, room failures, rude staff, prolonged check-in delays). The aggregate experience balances to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Less than 10 minutes’ drive from Indianapolis International Airport, Wyndham Indianapolis West offers easy access for travelers.

Amenities Galore
Guests can enjoy free Wi-Fi, 32-inch flat-screen TVs, a seasonal outdoor pool, spacious work areas, and tea/coffee facilities in every room. The hotel also boasts a 24-hour business center, exercise facility, and 24-hour airport monitors for added convenience.

Delicious Dining Options
Nicolino's Restaurant serves Tuscan-inspired meals, while The Café offers 24-hour made-to-order breakfast and fresh Panini sandwiches.

Book your stay at Wyndham Indianapolis West for a comfortable and convenient experience!

Important information:

A valid credit or debit card and identification are required upon check-in.

Please note credit cards will be authorized in the amount of USD 50 per day for the length of your stay. Unused deposits will be released upon departure. Please note that these funds will not be accessible for up to 7 business days following departure.

The property charges an incidentals deposit of USD 35 per day at time of check-in.

Please note that the lobby and other areas of the property are under renovation until April 2022.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Guest Reviews

7.8
Based on 365 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.2
Room Quality: 6.5
Amenities: 5.8
Value for Money: 6.5
Food and Beverage: 9.7
Overall Experience: 7.8
L
LaShekia • couple • us
10
Very good time
Pros:

Clean, friendly staff, great vibe

Cons:

Everything was good

2026-10-24 • via Nuitee
J
Jacqui • solo_traveller • us
10
2026-10-07 • via Nuitee
S
Sara • extended_group • us
6
Mistake, should have driven further
Pros:

Location is the only good thing

Cons:

We chose because there was a restaurant and pool, but they were BOTH closed. Very disappointed. Room fan was loud and obnoxious and kept us awake.

2026-09-18 • via Nuitee
P
Patrick • solo_traveller • us
7
2026-09-17 • via Nuitee
B
Bryan • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything, charged for things I didn't use like early and late checkout, TV didn't work, AC was messed up, power went out overnight... staff including manager were extremely rude and unprofessional! We stay 1 night out of 3 and went to a hotel around the corner... was 10/10 better!

2026-09-15 • via Nuitee
D
Dan • couple • us
7
2026-09-08 • via Nuitee
Y
Yassin • solo_traveller • eg
5
I’ll try to avoid this hotel
Pros:

The location and the service guy who fixed the clogged sink

Cons:

The receptionist. Really the receptionist didn’t even welcome me and seemed so annoyed that I ask any question.

2026-09-01 • via Nuitee
J
Jennifer • couple • us
10
2026-08-28 • via Nuitee
S
Stacey Toney • solo_traveller • us
8
2026-08-24 • via Nuitee
T
tonycH2622XO • NONE
2
Not made for conventions
Pros:

No hot water for the first two days. No A/C in some of the convention areas.
Very slow service due to insufficient amount sufficient amount of staff.
Read the fine print on late check out times.

2026-08-13 • via Tripadvisor
N
Nomad225405 • Business
10
Lunch and Dinner while waiting for meetings
Pros:

We visited twice today, and we were taken great care of by both Tiffany and Jaime.
We will be returning.

2026-08-10 • via Tripadvisor
G
Gregory • couple • us
8
2026-08-10 • via Nuitee
R
rhetad2026 • Business
4
Unprepared
Pros:

It must be difficult to find workers
Barbie was a great server

2026-08-08 • via Tripadvisor
T
thomasmO5977GE • Business
10
Fantastic Front Desk Service
Pros:

Check in was fast and efficient with John P’s expert command of the front desk.

2026-08-08 • via Tripadvisor
S
Steve • solo_traveller • us
8
2026-08-08 • via Nuitee
T
Thomas • solo_traveller • us
9
Pros:

All it

Cons:

Like everything

2026-08-08 • via Nuitee
J
Jones • solo_traveller • us
3
Was just ok!
Pros:

Convenient location

Cons:

I was told prior to booking the pet fee was per stay not per pet I was over charged because I didn’t have a choice at that time. I showed the from desk the per stay on there website and she didn’t give me a refund. I asked to speak to the manager and never was contacted. I won’t stay at the property again .

2026-08-08 • via Nuitee
S
Stephanie • family_with_children • us
7
Cons:

The fee they hold each day

2026-08-07 • via Nuitee
B
bonitaj441 • Solo travel
10
Check In
Pros:

Lica location is close to the airport. The shuttle was on time got me to the hotel. The check-in was easy. The personnel Zarah was very personable friendly and had total control over the situation. She handled my early chicken with ease and was very expeditious and finding me a room that was ready.

2026-08-06 • via Tripadvisor
O
O3769UGjohnh • Business
10
Amazing
Pros:

John P was amazing during the ISPAS conference. Loved my stay!

2026-08-04 • via Tripadvisor