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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Designated smoking area
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Outdoor pool - seasonal
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Outdoor furniture
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Stay in Charlotte Business District
Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.
Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.
Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.
Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!
Please note that guests must be 21 years of age to check in.
Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 25 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for US$25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
What a terrible experience all around.
Upon arrival, 1 of 3 elevators working. Never got fixed over 4 days. Colleagues say reviews indicate it's been that way for months. Nothing like bringing hundreds of people to an event, all of whom need to be on the elevators at once, and they don't work.
Got to the room. All the woodwork is banged up. Bathroom door rotted and peeling paint on the bottom. AC would never cool the room. Other colleagues had to be moved, no AC. Tub didn't drain.
Stayed 4 nights. Housekeeping came once, didn't take the trash, didn't refill our sink soap.
Conference rooms are a DISASTER. Ridiculously hot. Yesterday there was truly not even the AC blowing hot air, while system was down for part of the AM.
Marriott should seriously kick this hotel out of the chain. This was a disaster.
Great location and great facilities. Ron is awesome.
Elevators are wicked slow to come to you.
Clean sheets
Elevators are broken a lot. They have 4 elevators and only one for guest work and the other was designated for employees so be prepared to ride with housekeeping and their carts.
The AC unit in my room made a loud "bang" noise every 30 minutes like someone was kicking on the door. It made sleep impossible, I woke up 10+ times. Two of the 4 elevators were not working the entire stay, I waited over 10 minutes to get one up to my room. The parking lot which I paid for was covered in trash.
La alianza con el hotel de al lado.
Al llegar, nadie estaba disponible o atento a indicarnos dónde parquear porque no hay una señal clara de como descargar las maletas.
Cleanliness
Nothing
Goid location very friendly staff
The rooms need to be updated the shower was closed we had no refrigerator looked a bit run down
The city view
I didn't know you had to pay for parking as well
Sauber und hochwertig
Parking nicht so leicht und da es am
Abend ein Event hatte, konnte ich die Familie nicht einmal vor der Tür abladen
Pool , bar , staff
Only 2 elevators were working during checkout, waited 10 minutes to catch a elevator
The rooms were clean. I loved the city view.
Our first room the AC wasn’t working properly. We were moved to a new room with good AC. The AC elevators are awful. You can wait up to 15 minutes on an elevator.
Stayed in this hotel for a conference. I saw some reviews posted several weeks before my stay that indicated that 2 of the 4 elevators were not working. As of June 12th, they were still broken. There was no fridge in my room, just the empty space where one should be. The ice machine was out of order for maintenance, but there was a sign directing guests to use the one 1 floor up. That one was partially disassembled with a bottle of cleaner sitting on it. My room itself was clean, AC worked fine. Bathroom could use an update, as the bottom of the vanity was rusted, the shower floor grout was discolored. No great options for food- several restaurants, but with the same basic menu. I feel bad for the employees, they were very nice and did their best- but they should not have to make excuses for management that drops the ball on basic maintenance.
My colleagues and I were in town for training, and Omar checked us in. His customer service was absolutely impeccable. You can tell he genuinely enjoys helping people, and he made our stay start on a great note.
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