Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2973 reviews)
555 South McDowell Street, South Tower , Charlotte , US
+1 704-372-4100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and comfortable rooms
Cons:
Cleanliness issues
High parking fees
Need for updates

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, such as an unclean women's bathroom and a worn toilet seat.
Service
9.06
Multiple mentions of exceptional staff and service, highlighting helpfulness and approachability.
Location
9.1
Frequent praise for the great location, with many reviews noting convenience to attractions.
Room Quality
8.05
General feedback about room comfort and aesthetics, while some specific rooms had issues.
Amenities
7.58
Some amenities were appreciated, but others were noted as outdated or needing renovation.
Value for Money
8.04
Good reviews regarding value, despite some complaints about extra fees.
Food and Beverage
7.59
Mixed sentiments with some enjoying the food while others found it overpriced.
Overall Experience
8.56
Overall positive experience with mentions of great value and enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 15:14

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.2
Based on 2973 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
L
Luis • couple • us
10
Great location Great Staff
Pros:

Location and friendly staff.

Cons:

Central air didn’t really cool the room to the point I purchased a box fan to help with stay.

2026-10-30 • via Nuitee
R
Roux • family_with_children • us
6
Probably won't use this property again. I've stayed in much more pleasant locations.
Pros:

Room was OK. All we did was sleep. Nothing Special

Cons:

Room Keys failed three times, resulting in having to leave the 8th floor to get new ones made.
Breakfast was the absolute worst I have ever had in any hotel I've ever stayed in. Especially for $25. It was obviously microwaved frozen entree. I cannot begin to describe the wheat toast. I've use plywood that wasn't as hard, and the butter was frozen solid, and therefore useless. Didn't matter because the toast was cold anyway. Would never have melted.

2026-10-28 • via Nuitee
A
Angelica • couple • us
6
2026-10-26 • via Nuitee
T
Tangela • couple • us
10
2026-10-26 • via Nuitee
E
esmeralda • family_with_children • us
10
From the valet, you check in staff, to housekeepers and the ladies at the restaurant downstairs, everyone was so kind an
Pros:

The property was beautiful and clean!

Cons:

I do not have any dislikes at all.

2026-10-22 • via Nuitee
A
andrea • extended_group • fr
7
Pros:

Emplacement restaurant

Cons:

Piscine intérieure vétuste

2026-10-18 • via Nuitee
Y
Yunhua • solo_traveller • us
10
2026-10-17 • via Nuitee
D
Dozier • family_with_children • us
8
Cons:

Bathroom needs to be updated.

2026-10-13 • via Nuitee
K
Khadija • family_with_children • us
10
2026-10-09 • via Nuitee
K
Kate • solo_traveller • us
10
Great accommodations for staying for a concert!!
Pros:

The room was a great size and the beds and pillow were very comfortable

Cons:

Nothing

2026-10-09 • via Nuitee
L
Linda • solo_traveller • us
10
Very relaxing evening at the Sheraton-Charlotte
Pros:

Did not have breakfast. But, I wanted to do a shout out to the older gentleman (cannot remember his name)who was at the front desk when I arrived. He was helpful, courteous, and accommodating.

Cons:

N/A

2026-10-09 • via Nuitee
M
Mechelle • solo_traveller • us
8
Pros:

It was clean and staff was friendly

Cons:

Had to pay for breakfast. That should be free. Also the bathroom needs more lighting. The shower was dark.

2026-10-09 • via Nuitee
J
Jackie • couple • us
8
2026-10-08 • via Nuitee
N
Natalia • extended_group • us
10
Pros:

Great stay .. we were there for a concert )

2026-09-18 • via Nuitee
N
Newsome • extended_group • us
10
2026-09-15 • via Nuitee
I
Ivan • solo_traveller • us
10
2026-09-15 • via Nuitee
J
Jeffery • extended_group • us
9
Overall above average with price, would stay again
Pros:

They had great staff friendly bartenders. Room was clean and nice, pool area good had fun.

Cons:

Coffee was not good.

2026-09-15 • via Nuitee
A
Aaron • family_with_children • us
9
2026-09-14 • via Nuitee
P
Phalacia • solo_traveller • us
10
2026-09-13 • via Nuitee
B
Belinda • solo_traveller • us
9
Pros:

Everything except the elevators. My daughter and granddaughter got stuck on there twice. It was frustrating. Other then that Everything was great 👍

2026-09-11 • via Nuitee