Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2893 reviews)
555 South McDowell Street, South Tower , Charlotte , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and comfortable rooms
Cons:
Cleanliness issues
High parking fees
Need for updates

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, such as an unclean women's bathroom and a worn toilet seat.
Service
9.06
Multiple mentions of exceptional staff and service, highlighting helpfulness and approachability.
Location
9.1
Frequent praise for the great location, with many reviews noting convenience to attractions.
Room Quality
8.05
General feedback about room comfort and aesthetics, while some specific rooms had issues.
Amenities
7.58
Some amenities were appreciated, but others were noted as outdated or needing renovation.
Value for Money
8.04
Good reviews regarding value, despite some complaints about extra fees.
Food and Beverage
7.59
Mixed sentiments with some enjoying the food while others found it overpriced.
Overall Experience
8.56
Overall positive experience with mentions of great value and enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 15:14

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2893 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
J
Jasmine • couple • us
10
2026-06-11 • via Nuitee
K
Kala • couple • us
7
Comfy beds..scary elevators. Great peaceful sleep after a great concert!!
Pros:

Gorgeous place! Lots of food options on site and a Starbucks. The staff were very friendly and helpful. The beds are comfy and the shower had good pressure and didn’t run out of hot water.

Cons:

The elevators weren’t working properly and it took forever to catch one to and from your room. The shower took a while to drain, so if you weren’t first in, then you were standing in someone else’s dirty water. There was no fridge in the room or clock, which we found strange. Also had to pay to park on the property, which was kind of crazy considering the room price for one night. It was $30 to park overnight.

2026-06-11 • via Nuitee
T
Tinch • solo_traveller • us
7
2026-06-11 • via Nuitee
D
Dunlap • solo_traveller • us
8
2026-06-09 • via Nuitee
D
Deautise • solo_traveller • us
10
2026-06-07 • via Nuitee
A
Ayisha • couple • us
8
2026-06-06 • via Nuitee
D
Dacia • solo_traveller • us
3
2026-06-05 • via Nuitee
H
Hill • family_with_children • us
7
Nice weekend Getaway
Pros:

The staff were polite and helpful. The room was spacious. I appreciated the table setup.

Cons:

The elevator service was a challenge. There were only about 2 working elevators. My grandmother has a walker so it made going up and down an additional 30-45 min. Wait.

2026-06-04 • via Nuitee
T
Trenika McDuffie • solo_traveller • us
8
Pros:

The area, the hotel, the bar etc.

Cons:

No microwaves in room. Elevator barely worked. Housekeeper tried to walk in my room without knocking.

2026-06-03 • via Nuitee
A
Alejandra • extended_group • us
9
Pros:

Everything was clean

2026-06-02 • via Nuitee
L
Leslie • family_with_children • us
10
Pros:

Great location, clean, but the staff was the best! My son’s (Tobie 10 and Charlie 8) were baptized that morning and when the staff found out they gave them a card signed by all and 2 pieces of red velvet cheesecake! We had went to a Toby Mac concert and when we came in the receptionist knocked on the door with the card and cakes! Amazing staff! With the way the world is today that really showed not just me but also my boys there are really good people out there. It made me cry and I had to give her ( the receptionist) a huge hug! It was just beautiful!

2026-06-01 • via Nuitee
M
Maria • solo_traveller • us
6
Won’t buy food to take home to family or store in there fridge
Pros:

Clean and comfortable beds
Staff friendly other than, tried to distance themselves from fridge issue. Could have offered some compensation. Really hurt by expensive loss. But like the hotel.

Cons:

Phone hard to use
Asked for fridge, they dropped at door. We had to carry in. Plugged in where fridge goes, checked and was trying to figure if getting cold- morning realized. Not working
Tech came. Could not get to work. Moved to other side of room. Then worked. They had to have know the electrical outlet was bad for that room. Lost all of our expensive dinner salmon, lamb chops, and vegetables all had smell we paid $200. Staff didn’t seem to care.
We placed were fridge belongs.

2026-06-01 • via Nuitee
D
Da' Keria • family_with_children • us
8
It was cool
Pros:

It’s has a nice lobby and common area

Cons:

It took 2 hours to get me into my room. Couldn’t find my booking at all. Wanted me to pay for a room and then be refund 14 business days later after I had already paid 200 plus already

2026-05-27 • via Nuitee
O
Olivier • solo_traveller • fr
9
Pros:

Grande chambre très confortable (2 lits queen size). Personnel nombreux, efficace

2026-05-25 • via Nuitee
K
Kia • couple • us
6
It was alright but not worth the money.
Pros:

The lobby with the rooftop bar and the bar in the lobby. Rooms were nice also.

Cons:

The parking, no microwave in room, only 2 elevators working for 14 floors. Also paid for a city view but was not a view of the city.

2026-05-25 • via Nuitee
M
Missy • solo_traveller • us
7
Pros:

Close to the children’s hospital

Cons:

Parking was horrible. The wait for the ET elevator was by.

2026-05-25 • via Nuitee
K
Keyara • solo_traveller • us
10
2026-05-24 • via Nuitee
M
Melanie • solo_traveller • gb
6
Cons:

The walls were really thin and the other guests really noisy and there was drum and bass blasting all night

2026-05-24 • via Nuitee
D
Dawn • couple • us
10
2026-05-22 • via Nuitee
K
Kenia • couple • us
10
2026-05-18 • via Nuitee