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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Garden
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Luggage storage
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Safety deposit box
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Bar
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Outdoor pool
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Private check-in/check-out
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Designated smoking area
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Parking garage
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Beachfront
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Concierge service
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Grocery deliveries
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Kid meals
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Snack bar
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Private beach area
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Plunge pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Beachfront Accommodation
Located in Bacalar, Hotel Carolina Bacalar offers a 3-star experience with an outdoor pool, garden, and private beach area. Indulge in Mexican cuisine at the on-site restaurant, enjoy pool views from select rooms, and unwind in the comfort of air-conditioned rooms with modern amenities.
Relaxation and Recreation
Take a dip in the outdoor pool, stroll through the lush garden, or bask in the sun on the terrace overlooking the beach. With a private beach area, you can enjoy the sand and sea right at your doorstep.
Convenience and Comfort
From free private parking to in-room coffee machines, the hotel ensures a convenient stay. The rooms are equipped with a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries.
Experience serenity and luxury at Hotel Carolina Bacalar - book your stay now for an unforgettable beachfront getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.
Location
Guest Reviews
El mejor hotel de Bacalar... espectacular, bonito, limpio, comodo, todoooss son muy amables... Darwin, Javi y Ezequiel hicieron de nuestra estadia la mejor... La vista es increible.. el hotel tiene todo para pasarla de maravilla... sin duda, regresaria mil veces ahi!!
Todo me gusto!!
The property is so beautiful and comfortable! The staff is amazing! Renata was above and beyond helpful! We absolutely loved her! We visited many other hotels and nothing compares to how amazing this one is! It is cozy and cute. Good drinks and food. You can walk to town but since it is hot it might be a little far. We rented a car - it was so perfect having a car to explore everywhere. We can’t wait to come back ;)
Nothing! It was perfect!
El hotel está increíble y el servicio de primera
El muelle y el restaurante a la orilla de la laguna
La cercania entre los cuartos y se escuchaba todo
Magnifique petit hôtel au bord de la lagune et proche du centre ville - personnel adorable - bon restaurant
RAS
Beautiful hotel and bedroom, hammock in the terrace, friendly staff who were helpful and provided many recommendations for what to do in the area, kayaks and SUPs available for free to explore the lagoon. There is a small pool, the restaurant service is available at all times and the view is beautiful from the hotel dock. 15 minute walk to downtown Bacalar.
The water pressure in the shower could be stronger, the little soap bars and cosmetic products could be of slightly higher quality. There are a few Wifi networks available, one worked very well but the main one provided through QR code did not.
Everything was perfect
Great rooms, excellent Food, Nice pool and directly by the lake. Could not be better
Nothing
El diseño, el malecón con las tumbonas y la facilidad del alojamiento para disfrutar de las instalaciones incluso el día que te vas
La zona de las tumbonas en el malecón es tan agradable que debería ser más grande
Fantastic location at the lagoon. Really friendly people at the reception, who helped us with various hiccups. Rooms were really tidy, comfortable. Breakfast is a bit too expensive for what you get. Then rather go into town to find something.
Proximité immédiate avec la lagune, ponton de l’hôtel, paddle et kayaks prêtés par l’hôtel. Très beau cadre pour le petit déjeuner à proximité de la
Lagune .
On entendait un peu la musique de l’hôtel d’à côté fin d’après-midi. Cuisine du restaurant correcte mais pour le même prix le restaurant la Playita de Bacalar nous a semblé bien meilleur.
Lagoon front location. Staff reasonably pleasant but not overly helpful.
Noisy bar next door and no windows meant waking up at 5am and noisy exercise classes in the evenings. I think there are better places to stay for the money
Todo perfecto. Ubicación excelente con acceso directo a la laguna. Habitaciones adecuadas. Magnífica hospitalidad y voluntad de servicio. Ambiente cálido y relajado. Restaurante eficiente.
El establecimiento vecino pone la música un poco alta. Para nosotros no fue un problema pero para otros podría serlo
Everything!
eten en het personeel van de poolbar waren geweldig.
The staff here are wonderful, they truly went above and beyond for us! We felt like valued guests and well cared for. Our room was cool and comfortable and we especially loved the balcony with hammock. Housekeeping did a thoughtful and thorough job each day. Donna the duck was a fun pal.
The dock area is almost there. the furniture is comfortable, there just isn't enough space. Most of the time when we went to enjoy the dock and lagoon, all the chairs were taken. We were not aware when we booked that this was such a family friendly location and there were far more children than we would have liked for our relaxing vacation, good to know in advance! It would have been nice to have a small fridge in the room.
Location, rooms and it was very clean
The sabayon shore, was with too many tranches
Lakefront with its own access to the lake. Very yummy restaurant , nice service, rooms very spacious .
Would come again
Las personas son muy amables y el lugar está hermoso
Luiz en Ricardo waren hele fijne lieve behulpzame medewerkers! We vonden de service heel fijn, het hotel is klein maar super lekkere kamers en direct aan het meer!
Wellicht is het ietsje te ver lopen om elke avond naar het stadje te gaan voor de restaurantjes, maar de taxi prijzen zijn echt super redelijk en de receptie belt ze voor je als je dat wilt. Ongeveer 60 pesos.
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