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Facilities
Property facilities
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Television in common areas
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Internet access
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Wine release events
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Kid meals
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Beachfront Accommodation
Located in Bacalar, Hotel Carolina Bacalar offers a 3-star experience with an outdoor pool, garden, and private beach area. Indulge in Mexican cuisine at the on-site restaurant, enjoy pool views from select rooms, and unwind in the comfort of air-conditioned rooms with modern amenities.
Relaxation and Recreation
Take a dip in the outdoor pool, stroll through the lush garden, or bask in the sun on the terrace overlooking the beach. With a private beach area, you can enjoy the sand and sea right at your doorstep.
Convenience and Comfort
From free private parking to in-room coffee machines, the hotel ensures a convenient stay. The rooms are equipped with a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries.
Experience serenity and luxury at Hotel Carolina Bacalar - book your stay now for an unforgettable beachfront getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for MXN 1,600 per person per night when using an existing bed.
People 12 years old and over stay for MXN 500 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location, rooms and it was very clean
The sabayon shore, was with too many tranches
The staff here are wonderful, they truly went above and beyond for us! We felt like valued guests and well cared for. Our room was cool and comfortable and we especially loved the balcony with hammock. Housekeeping did a thoughtful and thorough job each day. Donna the duck was a fun pal.
The dock area is almost there. the furniture is comfortable, there just isn't enough space. Most of the time when we went to enjoy the dock and lagoon, all the chairs were taken. We were not aware when we booked that this was such a family friendly location and there were far more children than we would have liked for our relaxing vacation, good to know in advance! It would have been nice to have a small fridge in the room.
Lakefront with its own access to the lake. Very yummy restaurant , nice service, rooms very spacious .
Would come again
Las personas son muy amables y el lugar está hermoso
Luiz en Ricardo waren hele fijne lieve behulpzame medewerkers! We vonden de service heel fijn, het hotel is klein maar super lekkere kamers en direct aan het meer!
Wellicht is het ietsje te ver lopen om elke avond naar het stadje te gaan voor de restaurantjes, maar de taxi prijzen zijn echt super redelijk en de receptie belt ze voor je als je dat wilt. Ongeveer 60 pesos.
Uitstekende locatie, wij hadden huisje nummer 12. Elke dag housekeeping en super vriendelijk personeel van ontvangst tot in de bediening, echt heel fijn. Wederom zo’n locatie waar alles mogelijk is in overleg, laundry service, zeilboot boeken, kayaks gebruiken voor de zonsopkomst. Heerlijke dagen gehad
One of the comfiest beds I’ve ever slept in! Awesome decour, amazing location on the lake- tasty food and drinks and excellent service. Only 20 minute walk to town so great location!
Everything was perfect
The place
Hermoso el hotel, muy buena atención, comida muy rica.
Lo único que agregaría es un frigobar en la habitación.
L’endroit, l’énergie du lieux
Sublime !
Rien
Awesome food and awesome location because it’s on the lagoon.
Too rustic for us. Pool wasn’t inviting. Tour they arranged wasn’t well done.
Todo
Beware of this expensive, overpriced hotel, with careless reception staff. We had a lake view room, but since the property is on a hill, the front-facing lake rooms are right next to the bar, pool, and dining area. It was like being in a cheap all-inclusive motel with 80s music blasting, making it impossible to escape. And don’t even get me started on the neighbors beach club music.
This place shamelessly upsells a 3-star property as a 5 star. Be warned.
No refunds offered , no apologies , it was clear staff knew about this , but a half-hearted “we’ll rebook you” doesn’t work anymore when you cheat on your guests. They charged us as if we were in a prime Tulum beach location, shameless. For this premium price, you don’t even get an espresso for breakfast unless you pay extra. And the food is average, like you’d expect from a 3-star hotel.
Do not go here.
Les chambres ainsi que le ponton
La piscine e en travaux pendant notre séjour
Comfortable. Friendly staff. Good locale.
Habitaciones y servicio del personal. Rica cocina
La ubicación en esa parte de la laguna poco espacio en muelle, no esta linda la laguna en ese lugar y pasan demasiadas embarcaciones y personas en kayac o padel board... se siente ruidoso con el embarcadero que tienen de vecinos
La amabilidad de Ricardo, sus mezcalitas y la belleza del lugar.
A la habitación le faltaba un frigorífico para poder guardar la comida del bebé.
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