JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5857 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5857 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
K
Kim • solo_traveller • kr
7
2026-05-23 • via Nuitee
L
Lonne • extended_group • gb
10
Exquisite!!
Pros:

Great experience, warm and friendly staff. From Concierge to Receptionists. Thanks To Sara and Jason....Breakfast was delicious with a good variety... Miya and May and the whole crew...

Thank you for making our stay memorable

Cons:

None

2026-05-22 • via Nuitee
A
Akila • solo_traveller • gb
9
2026-05-22 • via Nuitee
H
Helen Binti • solo_traveller • my
10
2026-05-22 • via Nuitee
M
Mahazir • solo_traveller • my
9
Experience in JW Marriot KL
Pros:

Nice and clean room. Excellence hospitality from Xin Ru when check-in.

Cons:

Got a window but no view😭

2026-05-21 • via Nuitee
H
Hamidah • solo_traveller • sg
10
Pros:

everything

Cons:

nil

2026-05-21 • via Nuitee
A
Anisa Hamsani • solo_traveller • sg
7
Pros:

Excellent location for shopping and the breakfast is good!

Cons:

The pillows are too flat and uncomfortable

2026-05-21 • via Nuitee
M
Mansoor Sharif • couple • pk
10
Wonderful
Pros:

Amazing

Cons:

Had to pay extra to get window to my room

2026-05-21 • via Nuitee
A
Abdulaziz • couple • sa
10
2026-05-21 • via Nuitee
M
MICHELLE • family_with_children • re
8
Bon séjour dans l’ensemble
Pros:

La gentillesse du personnel
La propreté
L’emplacement en plein bukit bintang

Cons:

À l’étage 2 …. Pas de fenêtre ni aucune vue sur l’extérieur , c’est dommage pour le prix que l’on paie

2026-05-21 • via Nuitee
昌錞 • couple • tw
10
Excellent
Pros:

Clean and quiet

Cons:

None

2026-05-21 • via Nuitee
A
Ahmed • solo_traveller • mv
10
2026-05-20 • via Nuitee
S
Suhanah Alwi • solo_traveller • sg
8
KL JW Marriot stay
Pros:

Location is excellent. Close proximity to shopping malls & eateries! Excellent breakfast spread!

Cons:

The lights walkway towards the Shook restaurant where we had breakfast. The lights are too bright, bliding to the eyes!

2026-05-20 • via Nuitee
M
Miranda • solo_traveller • au
10
Pros:

Was allowed to check-in 2hours earlier plus upgrade our room. Provided a birthday cake, due to wife's birthday. Very thoughtful. Will definitely stay again.

Cons:

N/A

2026-05-18 • via Nuitee
A
Alya • couple • gb
10
2026-05-18 • via Nuitee
C
CHIAWOON • solo_traveller • my
9
Good
Pros:

Location is perfect, breakfast is above average

2026-05-18 • via Nuitee
M
Mano • solo_traveller • my
10
2026-05-18 • via Nuitee
A
Aziz • couple • my
10
Excellent service provided by all the staff
Pros:

Near city center

2026-05-18 • via Nuitee
S
Simran • couple • gb
10
Pros:

Amazing staff, they hold very high standards.

2026-05-17 • via Nuitee
H
Ho Ming Lisa • couple • hk
7
Pros:

The hotel itself was great for its location and its facilities. Staff also nice.

Cons:

The room that I reserved was found out to have no window, or a false one, for it was the most basic room type. I was asked to pay 150 per night to upgrade to room with window. So it should be stated that room was windowless when I booked. Perhaps the hotel considers rooms having no window is basic and it’s an upgrade just if one wants a real one.

2026-05-17 • via Nuitee