JW Marriott Kuala Lumpur

Hotels
JW Marriott Hotels & Resorts
8.7 (6108 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 6108 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
A
Ahmed family_with_children sa
10
2026-07-18 via Nuitee
M
Mohamed Junaid family_with_children za
9
Great service from staff. Excellent location
Pros:

Staff are super accommodative and try their best to assist and make your stay as comfortable as possible, especially Naytun, Efam and concierge staff.
Excellent location opposite Pavillion mall and close to restaurants and MRT.

Cons:

Breakfast quality could be better

2026-07-18 via Nuitee
Y
Yasushi couple jp
10
2026-07-18 via Nuitee
R
Rose solo_traveller au
10
2026-07-18 via Nuitee
K
KHALED couple kw
9
Pros:

الموقع والنظافة

Cons:

حجم الغرفة صغير نوعا ما

2026-07-17 via Nuitee
A
Anthony family_with_children au
9
Great value and fantastic location for shopping
Pros:

Great location, lots of choices for breakfast, comfortable rooms, nice swimming pool and gym

2026-07-17 via Nuitee
S
Sedek solo_traveller my
7
Great location, friendly staff but a bit underwhelming
Pros:

Location is great.

Cons:

I don't think the value offered matches the premium price.

2026-07-17 via Nuitee
J
Jhon couple my
10
2026-07-17 via Nuitee
A
Achraf solo_traveller dz
9
2026-07-17 via Nuitee
T
Tiong Ann extended_group sg
9
2026-07-17 via Nuitee
M
Mariyam family_with_children mv
10
2026-07-16 via Nuitee
N
nn couple my
10
Pros:

clean @ location nice

2026-07-16 via Nuitee
A
Abdullah extended_group sa
8
Pros:

المكان وخدمة الموظفين والنظافة

Cons:

جودة المخدات وضيق الغرف

2026-07-16 via Nuitee
T
Thomas solo_traveller ae
9
2026-07-15 via Nuitee
L
Liv solo_traveller gb
10
2026-07-15 via Nuitee
Y
Yusuf extended_group bh
10
Pros:

They upgraded our room
They were helpful and kind

2026-07-15 via Nuitee
J
Jawad couple pk
9
Simply brilliant
Pros:

Receptionist, her name was nahi si guess, supper girl.

Cons:

Nothing

2026-07-15 via Nuitee
R
Ruxandra solo_traveller be
10
2026-07-15 via Nuitee
M
MOUNTAZIR solo_traveller mg
8
2026-07-15 via Nuitee
L
lieu solo_traveller us
5
2026-07-14 via Nuitee