JW Marriott Kuala Lumpur

Hotels
JW Marriott Hotels & Resorts
8.7 (6262 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.7
Based on 6262 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
A
Albalushi family_with_children om
10
Pros:

ممتازة جدا و الموقع رائع و نظيف و الخدمه جدا مناسبة بكرر الزياره لها و الفندق جدا عائلي

2026-08-08 via Nuitee
P
Pedro couple gb
7
2026-08-08 via Nuitee
S
sarah couple sa
10
2026-08-08 via Nuitee
N
nivetha family_with_children lk
8
2026-08-07 via Nuitee
M
Mardiana couple bn
6
2026-08-07 via Nuitee
S
salman family_with_children pk
8
nice
Pros:

location

Cons:

our key not working we have to reach airport staying there for 7 days but the janitorial staff (jandial)refuses to open the room with master keys inspite of well recognises us wasted our precious half an hour

2026-08-07 via Nuitee
R
Rose couple au
10
Excellent stay. Shopped till we dropped!
Pros:

Location , staff was super helpful

Cons:

Could have different variation of food in club room.

2026-08-07 via Nuitee
A
Abhishek family_with_children om
10
Fantastic
Cons:

Exceptional staff, special thanks to Ney Tun, Adam, Shan and all other JW Marriott staff who made our stay exceptional. Rooms were big and comfortable. Breakfast had options for all dietary needs and in-room dining was also great.

2026-08-07 via Nuitee
M
Mardiana solo_traveller bn
6
Ok but has not superceede Royal Plaza on Scott Singapore
Pros:

Everything hotel can offer

Cons:

The 1st male Malay receptionist was great but the next one after that are just not customer friendly

2026-08-07 via Nuitee
T
Tsu Hsiu extended_group tw
8
2026-08-07 via Nuitee
W
Wong couple my
9
2026-08-07 via Nuitee
W
Wajeeh hanif couple pk
9
2026-08-06 via Nuitee
A
Ahmed couple eg
8
2026-08-06 via Nuitee
T
Tsiung Siong solo_traveller mu
10
Great
Pros:

Location

2026-08-06 via Nuitee
Y
Younis family_with_children om
8
Good location requires more attention and quality management
Pros:

Location

Cons:

Check-in was quite a lengthy process. Our room faced the Pavilion (city view), but unfortunately, the windows are not soundproof. The street below gets extremely noisy from late at night until early in the morning due to large gatherings of motorcycles. I'm surprised hotel management hasn't addressed the late-night motorcycle noise right outside the property, as it disrupted our sleep. If you're planning to stay here, I strongly recommend requesting a room away from the street side.

2026-08-06 via Nuitee
M
Mohammed solo_traveller ae
10
Pros:

جميع الخدمات بالاضافه للموقع

Cons:

لاشيء

2026-08-06 via Nuitee
R
Rida couple ae
9
2026-08-06 via Nuitee
D
Dinesh solo_traveller gb
9
2026-08-06 via Nuitee
A
ABDULQADER family_with_children sa
9
Pros:

الموقع

Cons:

لا يوجد حجز بالافطار

2026-08-05 via Nuitee
L
LOMUSS couple mu
9
2026-08-05 via Nuitee