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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Street parking
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Toilet with grab rails
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Public Bath
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Shallow end
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Spa/wellness center services
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Beauty Services
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Indulge in a spa day, relax in the sauna, or take a dip in the outdoor pool at AOHOM SANTUARIO HOTEL & SPA.
Convenient Location for Exploration
Located near various attractions, guests can easily visit Robert Brady Museum and Archaeological Monuments Zone of Xochicalco.
Exceptional Hospitality
With bilingual staff and around-the-clock reception, guests can expect top-notch service throughout their stay at the hotel.
Book your stay at AOHOM SANTUARIO HOTEL & SPA for a truly unforgettable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Ubicado dentro de un fraccionamiento, todo se siente muy seguro. Tiene todo lo necesario para pasar una buena noche
El personal es amable
Las instalaciones dejan mucho que desear.
Les hace falta mantenimiento. Las ventanas no abren, las instalaciones en general son viejas.
El precio no justifica en absoluto las instalaciones. No regresaría
The staff and the food, location was also convenient.
The room had no curtains that fit the window, so you could see from the outside into the room. Some rooms had Izzy and our didn’t. There were no hand towels for the bathroom.
La ubicación es buena y siento en un lugar seguro, lo cual es adecuado. Las habitaciones son altas (más de 2.50m), por lo cual el calor es menos intenso o se concentra menos en la habitación. El personal es super amable, todo está limpio, las áreas comunes son agradables. Tiene aire acondicionado y las almohadas suaves.
La regadera está bajita para personas altas (más de 1.90m). Tal vez para las habitaciones que están a la entrada, sería bueno poner ventanas antirruido, porque en la madrugada, la gente entra y se pone a platicar, sin considerar que hay personas durmiendo.
El personal fue solicito y cortés
La cortina de baño estaba sucia, uno de los colchones de las camas estaba más que vencido. La televisión nunca funcionó.
Todo en la reservación me gusto, servicio, instalaciones y habitación
Lo unico es que el cafe de olla es malisimo xD
Ubicación buena trato excelente
Que nos permitieron salir una hora más tarde. A pesar de estar en la planta baja cerca de alberca, no estuvo ruidoso. Elegimos el hotel solo por la cercanía al evento donde íbamos y por ser costo más accesible.
Los blancos de la cama, la sábana se zafaba y salía un colchón antiguo, las almohadas medio raras, duras, en la noche hacía fresco y no había cobija, pusieron solo una sábana blanca para cubrirse
Camas cómodas, agua caliente funcional, TV funcional, alberca OK, está dentro de un fraccionamiento cerrado
A/C es portátil y enfría poco, comida no es muy buena, fuera de temas previos y durante el check in (me querían cobrar 20% de la reserva antes de llegar aun cuando en Bookings indicaba se pagaba en el sitio; me dijeron podía llegar desde las 12 y la habitación no la tuvieron lista hasta pasadas las 2 pm)
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