Comfort Inn & Suites Syracuse-Carrier Circle

Hotels
•
Comfort
7.3 (535 reviews)
6491 Thompson Rd. , Syracuse , US
+1 315-907-4681

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff/front desk
Generally comfortable rooms and beds
Convenient location (close to highway) with ample parking
Breakfast described as fresh and enjoyable by many
Good value for some guests under normal pricing
Cons:
Inconsistent cleanliness and missed room cleanings; dirty carpets/windows reported
Dated property and maintenance issues (cracked window, heater/HVAC problems)
Breakfast service sometimes understaffed and items ran out
Perceived overpricing/price gouging during events
Confusing entrance/roundabout and noisy ice machine/elevator

Categories

Cleanliness
6.5
Mixed reports: several guests praised the property as clean and comfortable, but multiple reviews describe dirty carpets, grimy windows, missed room cleanings and general maintenance/cleanliness lapses.
Service
8.8
Consistently strong: front desk and other staff are described as extremely friendly, helpful, flexible and polite; multiple guests singled out exceptional service that improved their stay.
Location
8
Generally convenient — close to the highway with lots of parking and easy access to nearby restaurants, though some guests found the entrance/roundabout confusing to navigate.
Room Quality
6.5
Mixed and somewhat dated: rooms are described as roomy and with comfy beds, but there are reports of cracked windows, poor lighting, HVAC/water issues, and overall wear that indicates the rooms need updating.
Amenities
6.8
Basic amenities present (breakfast, ice machine, elevator) but several notes of being understaffed at breakfast, noisy ice machine, an old elevator and generally worn common areas.
Value for Money
6.5
Mixed perceptions: some guests call it a great value while others felt rates were unreasonably high (notably during local event weekends) given the condition of the property.
Food and Beverage
7.5
Generally positive for quality and freshness — simple, nostalgic breakfast offerings that many enjoyed, though service sometimes lagged and items ran out during busy periods; disposable serviceware noted.
Overall Experience
7.8
Overall fairly positive largely due to friendly staff and a nostalgic, comfortable feel; stay quality was diminished for some by maintenance, cleanliness and occasional service or pricing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Newly Renovated!

Convenient Location: Situated just off the New York State Thruway, Comfort Inn & Suites Syracuse-Carrier Circle is minutes away from top attractions like Syracuse University and Destiny USA shopping complex.

Amenities Galore: Enjoy a complimentary hot breakfast, free local calls, and a fitness center during your stay. Business travelers will appreciate the free high-speed Internet, meeting room, and business services.

Cozy Guest Rooms: Each room is equipped with essentials like a coffee maker, iron, and cable TV for your comfort.

Ready to experience comfort and convenience in Syracuse? Book your stay at Comfort Inn & Suites Syracuse-Carrier Circle now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.3
Based on 535 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8
Room Quality: 6.5
Amenities: 6.8
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.8
G
Gino • couple • ca
7
2026-11-07 • via Nuitee
A
Aaliyah • couple • us
6
2026-11-05 • via Nuitee
A
Amy • family_with_children • us
10
2026-11-03 • via Nuitee
R
Robbe • extended_group • be
7
Pros:

Good location

Cons:

Some noises in the evening

2026-11-02 • via Nuitee
R
Raúl G. • family_with_children • sv
8
Pros:

Personal muy amable

Cons:

En el tercer piso del hotel mucho olor a Marihuana , no era agradable para ambiente familiar , pero el personal de recepción nos apoyó y nos cambió a una mejor habitación con un ambiente más para familia

2026-11-02 • via Nuitee
A
Athena • couple • us
8
Pros:

Pleasant staff. Clean updated bathroom and bedroom with a refrigerator. Good breakfast included. Coffee is available round the clock. Fast food within walking distance.

2026-11-02 • via Nuitee
B
Brian J John • solo_traveller • us
2
2026-11-01 • via Nuitee
B
Bonnie • couple • us
10
The property was clean and comfortable and the staff was extremely flexible, informed and polite! W GREAT VALUE!!
Pros:

The property was very clean and comfortable!

2026-10-29 • via Nuitee
N
Noufal • family_with_children • ae
6
Pros:

Location. Close to the highway

Cons:

Staff can be bit more nicer and a badge on break fast items will help

2026-10-27 • via Nuitee
J
Joseph • couple • us
6
It was ok
Pros:

Convience

Cons:

Lack of room cleaning

2026-10-26 • via Nuitee
K
Kirilko • couple • us
10
Great place to stay
Pros:

Easy to get too. Food right next door. Very clean. Comfy bed!

Cons:

Nothing to complain about

2026-10-26 • via Nuitee
S
Sonia • family_with_children • us
8
2026-10-26 • via Nuitee
C
Charles • solo_traveller • us
8
2026-10-26 • via Nuitee
S
Suzy • couple • us
2
Pros:

Nothing

Cons:

Can’t believe we paid such a high price for this motel!! Not even a hotel. Not clean not comfortable was really bad. I can’t believe it was priced so high

2026-10-26 • via Nuitee
A
Arnaud • extended_group • fr
8
Pros:

Le personnel gentil

Cons:

Ras

2026-10-25 • via Nuitee
G
Griselda • couple • ar
8
Hotel de ruta aceptable
Pros:

El hotel está mal mantenido pero no es sucio. Para un hotel de ruta está bien. El desayuno es sencillo no decepciona. Todo es fresco.

Cons:

Está mal mantenido y todo es viejo.

2026-10-22 • via Nuitee
B
Brianne • couple • us
5
2026-10-20 • via Nuitee
A
Angela • couple • us
9
Overall pretty good. Some things I didn’t love, but the front desk staff were amazing!
Pros:

The front desk staff were amazing. They were kind, patient and extremely helpful. This staff deserves to be recognized from October 16-18. They went above and beyond.

Cons:

The heater had water dripping into it from the outside which caused some concerns. We had to change rooms. The giant metal mouse traps very visible all over the floor in the lobby was off putting. You should at least attempt to conceal them. The price gauging was insane. 550$ per night because it was parents weekend at the university is highway robbery. That being said, the front desk staff and their outstanding hospitality made up for it. Please give them a raise.

2026-10-19 • via Nuitee
L
Laurie • family_with_children • us
6
2026-10-19 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

The check in was smooth and quick. The facility was clean and comfortable. The staff was friendly and knowegable. The room was clear and a great value.

Cons:

During the breakfast the hostess fell behind and the large was disappointed. Every thing was running out of things. The food was very good. I feel someone should have helped out with this big of a group.

2026-10-19 • via Nuitee