Comfort Inn & Suites Syracuse-Carrier Circle

Hotels
•
Comfort
7.5 (808 reviews)
6491 Thompson Rd. , Syracuse , US
+1 315-907-4681

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Comfortable beds
Clean bathrooms
Adequate breakfast
Cons:
Cleanliness issues
Safety concerns
Uncomfortable bed
Poor communication from management

Categories

Cleanliness
6.21
Several reviews mentioned cleanliness issues, including a bloodstain on the comforter and dirty luggage carts.
Service
8.18
The staff were generally friendly and accommodating, especially during nighttime.
Location
7.72
The location was mentioned as good, but there were safety concerns noted.
Room Quality
7.17
Most rooms were described positively, but a review highlighted a very uncomfortable bed.
Amenities
7.2
Amenities such as breakfast were considered adequate, but the condition of some facilities was criticized.
Value for Money
8.66
Numerous reviews highlighted the value for the price as excellent.
Food and Beverage
7.71
Breakfast was mentioned positively, though not in great detail.
Overall Experience
7.18
Mixed experiences based on various factors, leading to a mediocre overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:41

Property Description

Newly Renovated!

Convenient Location: Situated just off the New York State Thruway, Comfort Inn & Suites Syracuse-Carrier Circle is minutes away from top attractions like Syracuse University and Destiny USA shopping complex.

Amenities Galore: Enjoy a complimentary hot breakfast, free local calls, and a fitness center during your stay. Business travelers will appreciate the free high-speed Internet, meeting room, and business services.

Cozy Guest Rooms: Each room is equipped with essentials like a coffee maker, iron, and cable TV for your comfort.

Ready to experience comfort and convenience in Syracuse? Book your stay at Comfort Inn & Suites Syracuse-Carrier Circle now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.5
Based on 808 reviews
Cleanliness: 6.21
Service: 8.18
Location: 7.72
Room Quality: 7.17
Amenities: 7.2
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 7.18
G
Gillies • solo_traveller • ca
8
Pros:

Very clean, quiet. Clean was the key!

Cons:

The entrance and lobby is dreary and old. An update and this place would be more inviting.

2026-09-18 • via Nuitee
E
Erin • family_with_children • us
1
Do yourself a favor don’t stay here
Pros:

The beds were comfortable

Cons:

The rooms smelled horribly, the electrical and the bathrooms were outdated. The showers were gross, the rooms smelled like an old Chinese restaurant and my mother almost cut her foot open on the metal strip that separates the carpet and flooring that goes from the entryway to the bedroom area. She had to put a towel down to remind her to step over. I got 3 rooms for the stay. They were nonrefundable otherwise we would have left. I told the front desk about the issues.

2026-09-14 • via Nuitee
K
Kelly • couple • us
7
Pros:

Nice and comfortable

2026-09-14 • via Nuitee
M
Millar • couple • ca
7
Very Comfortable Bed! Clean hotel! Good value!
Pros:

The room was jug, clean and the King bed was very comfortable. The free breakfast was good and there were plenty of places to sit. The staff was friendly and polite.

Cons:

The lobby is very dated. The tv is awful. We couldn’t watch the basic network channels. If the tv is going to be limited, at least offer the chance to watch Netflix or YouTube using the guest’s own account.

2026-09-14 • via Nuitee
N
Nicholas • couple • us
10
2026-09-13 • via Nuitee
K
Kathy1980 • solo_traveller • us
8
Pros:

It was a nice room & comfy bed. Nicely updated. Breakfast was pretty good.

Cons:

The bathroom could use some updating.

2026-09-11 • via Nuitee
M
Mario • family_with_children • ca
10
2026-09-09 • via Nuitee
S
SUZANNE • couple • us
10
2026-09-09 • via Nuitee
P
Parth • solo_traveller • ca
9
2026-09-08 • via Nuitee
J
JoAnn • solo_traveller • us
7
Pros:

Clean comfortable room, great air conditioning, nice breakfast in the morning downstairs, nice hot shower, staff was kind, easy check in/check out process.

Cons:

Pillows were too soft for me (didnt realize I could have switched them for firmer pillows until we were leaving) and the 2nd night our room keys didnt work. After a long day at the fair we had to go all the way back down to have them reactivated.

2026-09-08 • via Nuitee
K
Karen • couple • us
10
The staff was so friendly and knowledgeable. We had a very relaxing stay.
Pros:

Everything was very clean and comfortable.

Cons:

It is set back so far it was hard to find. If you miss the entrance you have to go back around the roundabout.

2026-09-07 • via Nuitee
D
David Raul • extended_group • pe
6
2026-09-07 • via Nuitee
B
Bradley • solo_traveller • us
9
2026-09-07 • via Nuitee
A
Aitken • solo_traveller • us
9
2026-09-06 • via Nuitee
D
Danny • couple • us
8
worked out well for us for one night
Pros:

Not great but bearable

Cons:

Eggs were not real

2026-09-06 • via Nuitee
D
Dorine • couple • us
5
2026-09-05 • via Nuitee
M
Mya • extended_group • us
1
Cons:

I was charged for an extra night and still have not been refunded

2026-09-03 • via Nuitee
L
Lawrence • solo_traveller • us
4
Pros:

Staff was pleasant and breakfast was included,

Cons:

Toilet seat was broken, carpet felt tacky, shower curtain couldn't keep water in the tub and the price was on the high end.

2026-09-02 • via Nuitee
D
Debra • couple • us
1
Disappointed
Pros:

Location

Cons:

We were locked out of our Ty-broken lock-waited 90 minutes to leave- no money taken off our bill for our inconvenience-said the manager would call- never happened-ruined our morning & drive

2026-09-02 • via Nuitee
M
Mary • couple • us
8
Very nice.
Pros:

Cleanliness

Cons:

No "to go" breakfast food

2026-09-02 • via Nuitee