Novotel Cairo Airport

Hotels
•
Novotel
Cairo Airport Road , Cairo , EG

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location near the airport
Cons:
Unclean bedrooms
Slow service and poor food quality

Categories

Cleanliness
4.83
The bedrooms were reported to be unclean and smelly.
Service
7.8
Staff were warm, responsive, and helpful, with a swift resolution of check-in issues.
Location
8.84
Great location near the airport with shuttle service.
Room Quality
6.79
The room was clean and comfortable but not luxurious.
Amenities
7.32
Amenities were good, though the gym needed improvements.
Value for Money
7.78
Budget-friendly option, providing good value for the price.
Food and Beverage
5.83
Food quality was reported as not good at the buffet and a la carte.
Overall Experience
6.8
Good overall experience with pleasant surprises during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:11

Property Description

Luxurious Accommodation

Novotel Cairo Airport boasts air-conditioned guest rooms with satellite TV and tea/coffee maker, ensuring a comfortable stay for guests. Each room features a private bathroom with a hairdryer for added convenience.

Abundant Amenities

Guests can take advantage of 2 outdoor pools set in a beautifully landscaped garden, a fitness centre, and a tennis court nearby. Additionally, the hotel offers a business centre, 24-hour front desk, and car rental services for a hassle-free stay.

Culinary Delights

Indulge in a variety of international and Mediterranean dishes at the hotel's 5 restaurants, followed by drinks and live music at Le Rendez-vous bar. The perfect way to unwind after a day of sightseeing or business meetings.

Experience the perfect blend of comfort and convenience at Novotel Cairo Airport. Book now for an unforgettable stay!

Important information:

Meet and Assist services can be provided to facilitate entry procedures (immigration, customs, etc.)at an extra charge . Flight details should be provided 48 hours prior to arrival date. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Location

Guest Reviews

Cleanliness: 4.83
Service: 7.8
Location: 8.84
Room Quality: 6.79
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 5.83
Overall Experience: 6.8
M
Maksym • couple • ua
8
2026-09-19 • via Nuitee
M
Mosad • solo_traveller • eg
8
Pros:

فندق جيد

Cons:

كل شيء تمام

2026-09-19 • via Nuitee
P
Patricia • couple • ca
2
Convenient location not worth the frustration and lack of customer service.
Pros:

The location

Cons:

Check in was a nightmare with only one staff member at reception during prime check in time. When we finally got our key, someone was already booked in that room. Then, when we got in the lobby at midnight for an overseas flight, we were gouged on the price of water—almost doubling from the afternoon price. We were then told we could go back to our room and order one via room service for free. We had already checked out. Not to Novatel standards at all.

2026-09-18 • via Nuitee
T
Tawfiq • couple • eg
3
Pros:

ارجع إلى الرساله المرسله لكم

Cons:

ارجع إلى الرسالة المرسله لكم

2026-09-18 • via Nuitee
T
Tamer • solo_traveller • eg
4
Change the furniture
Pros:

In side the airport

Cons:

The rooms aren’t clean and the buildings are that nice even after renovations

2026-09-18 • via Nuitee
A
Amin • solo_traveller • mx
9
Pros:

La cercania con el aeropuerto. Buena atencion del personal. El bufet del restaurante es muy bueno y variado y el servicio de lavanderia es excelente.

Cons:

Mucho ruido,, al parecer hacen eventos por las noches y resulta molesto e incomodo cuanfo tienes un vuelo al dia siguiente. Tambien es incomodo la seguridad excesiva al ingresar al hotel.

2026-09-17 • via Nuitee
E
Evette • solo_traveller • nl
7
2026-09-17 • via Nuitee
D
Daria • solo_traveller • it
10
2026-09-16 • via Nuitee
B
bouziane • solo_traveller • ma
10
Pros:

Très bon rapport qualité prix

2026-09-16 • via Nuitee
M
Mauricio • couple • ni
5
De paso por cercanía
Pros:

La ubicación

Cons:

Mucho ruido en las habitaciones, aire no funcionó, me tuve que cambiar de habitación

2026-09-16 • via Nuitee
S
samar gargouri • solo_traveller • tn
8
2026-09-16 • via Nuitee
N
Nenokostrena • solo_traveller • it
9
Novotel evening pleasure
Pros:

Exceptional stay and smooth experience!

Everything was spot on from start to finish. The airport pickup was right on time, hassle-free, and check-in was very smooth. The staff was polite, welcoming, and genuinely helpful throughout my short stay. The room was clean and comfortable. Great service all around—would gladly return

2026-09-15 • via Nuitee
M
Md Nadim • couple • eg
10
Pros:

All was good

2026-09-15 • via Nuitee
S
Sanyal • extended_group • qa
4
Good enough to stay a night before or after a flight.
Pros:

The hotel is near the airport - that is the only thing going for them.

Cons:

The room was extremely damp and dirty. There was a smell and the carpets were stained.

2026-09-15 • via Nuitee
S
Sharif • solo_traveller • sa
4
Cons:

The hotel itself is comfortable and overall a good place to stay. Unfortunately, the attitude and professionalism of some of the staff significantly affected my experience.

One incident in particular was quite surprising. I asked for the Wi-Fi password, and a receptionist came to my room to enter it personally. He then told me that if I had any other devices, I should give them to him immediately because he was not willing to make another trip to my room. This is simply not an appropriate way to speak to a hotel guest.

Communication with reception was also consistently poor. On several occasions, I called to ask a question, received a very brief answer, and the call was immediately disconnected without even a simple “goodbye” or waiting for me to confirm that I had finished speaking. It often felt as though I was inconveniencing the staff simply by asking for normal assistance.

What concerned me even more was the noticeable difference in attitude when dealing with Egyptian guests compared with foreign guests. I was accompanied by a foreign guest, so I had the opportunity to observe this difference directly. The level of friendliness, patience, and courtesy was noticeably different.

This is particularly disappointing because the hotel itself is good, comfortable, and has a lot of potential. My criticism is not intended to attack the hotel, but I genuinely hope management takes this feedback seriously.

Hospitality is not only about the room, facilities, or location. It is also about making every guest feel welcome and respected, regardless of nationality. For an international hotel, basic courtesy and consistent treatment of all guests should be a minimum standard.

With better staff training and greater attention to guest relations, this could be a much better experience.

2026-09-14 • via Nuitee
S
Sharif • couple • sa
4
2026-09-14 • via Nuitee
D
Deryn • couple • au
7
2026-09-14 • via Nuitee
N
Nothemba • solo_traveller • qa
9
2026-09-14 • via Nuitee
S
Shady • couple • kw
9
Pros:

It was pretty decent for someone who need to be near airport , staff very helpful and food is very nice.

Cons:

Rooms can use better lighting

2026-09-14 • via Nuitee
Y
YUAN JIAYI • couple • cn
5
2026-09-14 • via Nuitee